www.io-global.

com

INTERNET SERVICES AGREEMENT

Contract No: 1030405

This agreement for THE PROVISION OF INTERNET SERVICES (“Agreement”) is made

and entered into on 14 February, 2022 by and between:

IO GLOBAL SERVICES PRIVATE LIMITED, a corporation organized under the laws of

Islamic Republic Afghanistan and duly registered with
Afghanistan Central Business Registry (ACBR) with License # D-10112, principal place of
business in Kabul, Afghanistan (“IOG”);

AND
FALCON Office with its address in Shahre Now Tower,1st Floor, Left Hand, Office
Number#9,Kabul,Afghanistan. (“Customer”)

Customer and IOG are hereinafter together referred to as “Parties” or individually as a “Party”.

TERMS & CONDITIONS:

1. This agreement shall be effective from 14, 2, 2022 till 13, 2, and 2023. Any Party may
terminate this agreement by giving 30 days written notice. Otherwise, this agreement
shall continue to be valid even after the expiry date until the formal notice for
termination by either party is received. Early contract termination is issued to 30 days
payment penalty by either party.

2. IOG shall be responsible for the provision of the equipment and services as outlined in
Appendix A.

3. Customer should give timely access to IOG employees (upon presentation of proper
identification) for Internet connection installation and troubleshooting purpose.

4. Any service disruption caused by reasons at customer end shall be the sole
responsibility of the customer including but not limited to power failure, equipment’s
damage, physical damage, short circuits, etc.

5. IOG prices are Inclusive of all applicable taxes. The customer is not liable for paying
any local taxes; however, if the annual amount of payments of customer to IOG are
getting more than 500,000 Afghani in that case as per the Afghanistan Tax Law the
customer should pay 2% of monthly payment to MOF as tax, and customer has to
provide MOF Attested Tax Payment document to IOG. If the customer fails to pay the
deducted amount to MOF, or the documents are not registered to with MOF data entry
department, IOG has the right to receive deducted amount as cash from customer.

Internet Services Agreement

Contract No:

Page 1 of 5 IOG Initials ------------- -------- Customer Initials ----------------

www.io-global.com
6. Free on Lease Equipment’s are IOG property and should be return to IOG in excellent
working conditions. Damaged value caused by customer should be paid by customer to
IOG within 10 days of the invoice receipt.

7. The Customer shall pay any and all charges relating to the Services /as provided in the
Price Schedule attached here to as Appendix A. The payment can take place at IOG
office as cash or in the IOG bank accounts as outlined in Appendix B.

8. The Customer shall promptly process and transfer invoiced amount to IOG designated
bank accounts. Customer shall pay invoiced amount within 10 days after invoice
receipt. Delay in payment will result in suspension / termination of services plus a
penalty charges deemed applicable by IOG.

9. IOG reserves the rights to change any or all service/equipment’s rates and prices at any
time after the expiration of this agreement, upon providing a written notice to the
customer in advance.

10. The Customer assumes complete responsibility for use of the Services under this
agreement. This is including compliance with Afghanistan Cyber Security Law.

11. The Customer agrees to use the services in accordance with and all applicable laws and
regulations of ATRA, Islamic Republic of Afghanistan

12. The Customer shall notify IOG about any defect in provision of services or damage to
the equipment’s.

13. Our Services and Supportive teams are available 24/7 to fix problems at their end
resulting interruption in Services. Preventative and corrective maintenance will be
carried by IOG to ensure services are up running.

14. IOG will provide Customer with at least ninety-eighth (98%) SLA and 2 back up with
50% ratio for all the regional offices.

15. IOG will provide snapshot, graphs or access to PRTG/MRTG Graphs for utilization of
bandwidth if in specific (which will be very rare) cases that is not possible then it is
customer responsibility to create graph for bandwidth usage in case of any dispute over
allocated bandwidth between customer and IOG, final decision will be made by mainly
2 tools, CACTI or MRTG graph and Net Per Sec software.

16. IOG is only responsible for service at its demarcation point as RJ45 Network Drop
which may or may not be located in customer premises, from onwards it is customer’s
responsibility. IOG will not be responsible to manage customer network, however IOG
can advise customer with right tools and solutions required for customer.

Internet Services Agreement

Contract No:

Page 2 of 5 IOG Initials ------------- -------- Customer Initials ----------------

www.io-global.com
17. IOG shall not be liable or accountable to the other party for any failure, delay or service
interruption due to cases or events, beyond its control, including but not limited to acts
of the God, fire, floods, multiple fiber cut (Multiple Fiber cut i.e. IOG’s fiber backbone
is protected from different routes. However, in the rare event of multiple fiber cuts at
the same time, IOG shall not be liable or subject to any penalty) national emergencies,
riots, war or strikes.

18. All information under this agreement are strictly confidential and shall not be disclosed
to third parties, unless otherwise agreed in writing.

19. This Contract and any of its provisions or Bandwidth mentioned may be altered or
added to only by another contract/amendment in writing signed by both Parties.

20. This Contract is being executed in English languages.

21. In witness thereof, the respective Parties have agreed upon and signed this Contract
dated below:

22. Afghani price is charged as per updated DA AFGHANISNTA BANK dollar currency
exchange rate.

23. All payments will be made in USD as a base currency & if customer pays in local
currency, the spot rate (payment day rate) would be charged.

‫ بدینوسیله جانبین تصدیق میدارد که تمام این موافقتنامه را به زبان انگلیسی مطالعه و بعد از امضا به مرحله اجرا‬:‫یاداشت‬
.‫در می آید‬

Read and agreed on behave of IOG: Read and agreed on behave of Customer:

Name Mr. Ali Raza Raffat Name Mr. Musawer

Designation Manager Sales & Marketing Designation In Charge
Email Araza@io-global.com Email Musawershaheer2002@gmail.c
Contact No 0798322226 Contact No om
781654368
Signature Signature

Required Documents lll

 Customer’s Company License (Mandatory)

 Taskira / Passport copies of Decisions Makers (Optional)

Internet Services Agreement

Contract No:

Page 3 of 5 IOG Initials ------------- -------- Customer Initials ----------------

www.io-global.com

Appendix A:
Deliverable Details and Payment Schedule
Deliverables: Goods | Services

MRC (Monthly Recurring Charges)

Monthly Recurring
No Description Qty Unit Unit Price
Revenue
1 Dedicated Internet 1/1 mbps 2000 2000
Services
2. Support and O&M 1 Lumpsum N/L N/L
Charges

Total (Monthly Payment in AFN) 2000.00

Internet Services Agreement

Contract No:

Page 4 of 5 IOG Initials ------------- -------- Customer Initials ----------------

www.io-global.com
Appendix B:

Afghani and Dollar Bank Accounts:

Account Type USD

Account Name I.O Global Service Pvt Ltd
Account Number 000101207076632
Bank Name Azizi Bank
SWIFT Code AZBAAFKA

Account Type AFN

Account Name I.O Global Service Pvt Ltd
Account Number 000101107076577
Bank Name Azizi Bank
SWIFT Code AZBAAFKA

Account Type USD

Account Name IO Global Services Pvt Ltd
Account Number 0500102000001716
Bank Name Afghanistan International Bank
SWIFT Code AFIBAFKA

Account Type AFN

Account Name IO Global Services Pvt Ltd
Account Number 0500101000001719
Bank Name Afghanistan International Bank
SWIFT Code AFIBAFKA

Internet Services Agreement

Contract No:

Page 5 of 5 IOG Initials ------------- -------- Customer Initials ----------------