SAP Road Map For Retail

SAP Industry Road Map
Retail
May 2019
2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC

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Industry Road Map | Retail
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This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or noninfringement. 2
Industry Road Map | Retail | The Intelligent Enterprise Framework
SAP Enables Businesses to Become Intelligent Enterprises
Intelligent Suite
The set of applications provides the business capabilities that companies need to run their
business. End-to-end business processes span multiple applications, so processes and data
must be integrated for automation, a seamless user experience, fast adoption, and ease of
operations.
Intelligent Technologies
Several innovative technologies have matured to practical use.
The Internet of Things makes business applications interact with the physical world.
Big Data makes large data sets accessible for advanced analytics and intelligence.
Machine learning and artificial intelligence automate repetitive processes and learn from
human exception handling and decision-making.
Advanced analytics finds data patterns to support decisions and predict the future.
Blockchain distributes collaborative processes across the entire value network.
Data intelligence finds new value in data assets for new business models.
Intelligent Platform
The digital platform is powered by SAP HANA, extends the intelligent end-to-end processes, and
connects to data sources.
The SAP Cloud Platform allows customers and partners to extend their intelligent suite to run
additional business processes.
Data management handles and organizes data as a strategic asset of the intelligent enterprise

Thriving in a digital world where the customer is in charge
Omnichannel Customer-Centric Procurement Digital Supply Omnichannel Human Finance

Marketing Merchandising Excellence Chain Customer Resources
Experience
"We didn't have the backend

Industry Trends infrastructure to support our strategies.
That's where the SAP platform came in.
The digital economy has radically changed how consumers engage, shop, and expect to be served. Brand trust, product, It allowed us to digitize that supply
and service experience matter more than ever. Digitally enabled consumers expect frictionless shopping and personalized chain from the supplier through to
offers and experiences. Continuous real-time social feedback allows retailers to respond and adapt rapidly to consumer ready-to-sell.
needs and preferences. The role of the store is changing. This represents a unique opportunity for retailers to maintain and John Allen, Missguided
expand customer proximity. They can digitalize their store, explore new formats, and leverage their physical footprint as
part of a holistic differentiated strategy.As new digital-first competitors and innovative business models continue to
emerge, retailers must embrace disruption and vertical integration are reshaping the traditional retail landscape. Our digital transformation in Under
Armour is driven by the overwhelming
understanding that the consumer is
The Impact of Digital Technologies moving faster than most of our
company.
These trends have a profound impact on the industry, and retailers respond pursuing key digital transformation Paul Fipps, CIO and EVP of Global Operations at
Under Armour
imperatives: First, customer centricity across all areas of the value chain is paramount to designing the end-to-end
experience. Second, being able to serve the segment of one by integrating the front office with a digital supply chain is key
to responding to growing consumer expectations. Finally, smart stores will turn into brand experience centers, and retailers By 2019, 40% of Digital Transformation
will embrace new and innovative business models to compete and continue to grow their business. Initiatives Will Use AI Services
IDC Future Scope Predictions
Role of SAP
SAP helps retailers become intelligent enterprises by bringing together three key elements.First, our intelligent retail suite
is one of the most comprehensive suites of retail applications. Centered around the digital core of real-time insights into
customer transactions and all areas the business, it seamlessly connects the front to the back office and powers the
customer experience, supply chains, networks, employees, and core retail processes. Second, the digital platform allows
retailers to manage data from any source, in any format, so they can rapidly develop, integrate, and extend business
applications based on a superior understanding of current and future customer needs. Combining experience with
operational data, retailers can create an exclusive unique set of insights to focus on improving the experiences that matter
most to customers and employees. Finally, intelligent technologies drive rapid and continuous innovation, allowing new
shopper and consumer proximity to surface unspoken need and deliver next-generation customer experiences.Based on
more than 30 years of innovating with the most successful retailers around the globe, the SAP for Retail solution portfolio
is uniquely positioned to help retailers deliver individualized experiences consumers can trust.

Industry Value Map | Retail
Omnichannel Marketing Customer-Centric Procurement Excellence Digital Supply Chain Omnichannel Customer
Merchandising Experience
Single Customer View Merchandising Intelligence Sourcing and Contract Forecasting, Allocation, and Commerce Management and
Management Replenishment Personalization
Consent-Based Marketing Product Design and Development Supplier Management Omnichannel Inventory and Retail Store Management
Order Response
Marketing Execution Master Data Management for Merchandise Buying Warehouse Management Omnichannel Sales Order
Merchandising Management
Merchandise and Assortment Indirect Buying Transportation Management Customer Service

Planning
Pricing and Promotions Invoice and Payables Yard Logistics

Management
Private Label Management Track & Trace and Logistics

Networks

Industry Road Map | Retail | Omnichannel Marketing
Gain customer trust and get to know them, deliver personalized customer experiences to grow not only relationships but also your bottom line
Single Consent-Based Marketing

Customer View Marketing Execution
Recent Upcoming Future

Need Need Need
Customers expect that retail brands know them and provide Retailers need to collect and store 360-degree customer Retailers will take a new approach to marketing by no longer
value in the shopping experience through ultraconvenient, data in a central customer database: they don't "own" the selling on product, price, place, and promotions. They are
personalized products, offers, and services that fit their data, but they have the privilege to use it. Companies need expected to turn into experience brands in a world where
lifestyle needs. Being customer-centric is a never- ending to create a "segment of one" while keeping all customer organizations are disproportionately rewarded for awesome
process, not a one-off project. information private and secure and all interaction based on experiences and punished when failing.
customer consent and preferences.
Highlight Highlight
Combining the SAP Marketing Cloud solution with the SAP Highlight With Experience Management solutions from SAP
Customer Data Cloud portfolio helps marketers develop the SAP Customer Data Cloud helps collect and store customer (Qualtrics), retailers can collect feedback from customers
dynamic, trusted customer profiles they need, gain deep information on customer data platforms and integrate with and employees at any touch point and can start fostering
insights into performance, and optimize marketing in the compliance adherence capability. Customer journeys are ongoing trust by reacting in real time to show that they care
moment while orchestrating the best-run, end-to-end connected across devices, touch points, channels, and about their customers and are committed to improving their
customer experiences. stores with registration services. Progressive profiling with experience.
user-centric preference management with SAP Marketing
Outcome Cloud allows retailers to boost marketing response with Outcome
This significantly increases customer response to marketing personalized customer experiences. A new approach to customer value proposition, which
communications, driving higher rates of interaction with embodies engagement, experience, exclusivity, and
customers and ultimately increasing purchase frequency and Outcome emotion, removes the experience gap and connects
lifetime spend. An SAP benchmarking survey confirms that Trusted relationships with identity, privacy, and consent operational data (O-data) with experience data (X-data). Our
this can result in an increase of customer interactions, which baked-in can turn customers into customers for life. Leading simulations suggest that customer retention will increase
results in an increase of sales by 6% to 234%. retailers expect an increase of marketing promotion 20% to 40%.
effectiveness between 60% and 90%.
40% SPAR Switzerland

is breaking new ground in
Reduction in costs from customer loyalty with SAP
consolidating disparate Marketing Cloud! (SAP
marketingsystems and lower success story) Qualtrics at P&G
integration costs ... A
Forrester Total Economic
Impact Study Commissioned
By SAP June 2017

Industry Road Map | Retail | Customer-Centric Merchandising
Improve customer loyalty and increase conversion rates to drive repeat business and profitability
Merchandising Product Design Master Data Merchandise Pricing and

Intelligence and Management and Assortment Promotions
Development for Planning
Merchandising

Need Need Need
Retailers need a deep understanding of customer needs to Fast response to changes in usage, consumption, and Providing tailored assortments using real-world feedback
drive winning assortments and to provide the right product at creation of tailored immersive experiences predicting with seamless omnichannel interactions preempts any
the right price in the right quantity. Consistent prices, customer needs are becoming the norm. New legislation and change in preferences and ideally absorbs real-world
promotional offers, and campaigns across all channels are a accounting rules put additional pressure on quality and feedback in real time. Processes require more and more
must. Tight integration of planning results with execution is granularity of data for analytical and transactional automation as well as insights using deep learning.
required for fast response to changes in taste and consumer foundations such as serialization of meat or pharmaceutical
needs. products. Highlight
We envision streamlined demand processing through
Highlight Highlight collaboration with suppliers and other business partners,
We offer an integrated suite of planning applications ranging Dynamic pricing, using machine learning to calculate optimal based on granular consumer demand signals and supported
from long-term merchandise planning per channel and sales prices, will help retailers maximize margins, revenues, by robotic process automation and machine learning. Further
product category through assortment planning down to and customer experience. Other cloud-based services for services for forecast and demand planning will be available
product and location mix. Dynamic pricing allows retailers to demand planning, forecasting, and couponing are planned to facilitate deployment of new use cases. The backbone of
create and share consistent pricing and promotional offers to offer more flexible and real-time merchandising execution. SAP S/4HANA will allow hands-free operations with
across channels. All applications consume the same data embedded intelligence, enabling further optimization and
and information from one single foundation powered by Outcome automation.
intelligent technologies and integrated with SAP S/4HANA Retail companies can run omnichannel campaigns and
on the back end. promotions with consistent and optimized prices across Outcome
channels while staying compliant with existing and upcoming This results in reduction of inventory and stockout from
Outcome regulations. Leading retail customers expect that their robust demand forecast. Our simulations suggest that our
Consistent planning results and seamless execution support revenue from promotion will increase between 19% and customers will reduce lost revenue due to stock outages by
merchandisers and category managers in their daily work. 60%. 36% to 67% as a result of vertical demand planning.
Benchmarking surveys confirm that reductions in time to
market for new products between 18% and 39% are
possible.
SAFO al-Sharjah
How Is a Retail Franchise is automating Retail
Operator Using Better IT to Operations with SAP® Model
Bring Fresh Food and Company for Core Retail(SAP
Consumer Goods to the success story) Grupo Palacio about Leverage the SAP Digital
French Antilles? (SAP understanding customers - Platform with Google
success story) Retail Forum 2016 Analytics

Industry Road Map | Retail | Procurement Excellence
Manage and operate global business networks
Sourcing and Supplier Merchandise Indirect Buying Invoice and Private Label
Contract Management Buying Payables Management
Management Management

Need Need Need
Retailers need to move from traditional procurement In an industry with razor-thin margins like retail, the Procurement departments faced with a steady stream of
processes that focus on tactical buying, price, silos, and a importance of private-label product development and requests will need to be able to analyze massive volumes of
reactive mentality to a strategic model focusing on cost and management increases. Retailers need to leverage store documents. Thus, there is an increasing need for automation
quality, based on internal collaboration with business units brands to cater holistically to consumers across all of procurement tasks in invoice processing, purchase
and covering both direct and indirect purchasing. Retailers categories. approval, and compliance enforcement.
also need to ensure that advertising is optimally used and
refinanced in order to achieve the intended benefits. Highlight Highlight
Ariba Network makes it easy for buyers and suppliers to SAP Ariba Financial Supply Chain solutions allow retailers to
Highlight collaborate on transactions, strengthen their relationships, eliminate time-consuming manual processes and instead
The SAP Ariba Strategic Sourcing portfolio helps retailers and discover new business opportunities in the area of manage exceptions and enforce compliance. Machine
manage the entire sourcing, contracting, and spend analysis private-label sourcing and management to build a healthy, learning can further automate procurement in the area of
processes for all types of spend – merchandise and indirect ethical supply chain. supplier management, rate negotiation, or compliance
– all in one place. Gicom, an SAP partner, supports rebate enforcement, where it can help detect hidden patterns that
and condition management and automated settlement of all Outcome indicate whether a supplier is not meeting business and
agreements with supplier agreement and negotiation Private labels allow retailers better control over production regulatory requirements.
management on top of the SAP S/4HANA Retail solution. and procurement costs and offer products at lower prices for
consumers as well, which in turn helps build consumer Outcome
Outcome loyalty for in-house brands. Leading retailers expect that Retailers can free up procurement professionals to focus on
Retailers can make better sourcing decisions with spend reduction in time to market for new products will be in the higher-value work and spend more time developing
analysis insights and can negotiate best-value agreements range of 39% to 60%. relationships with both suppliers and internal stakeholders to
for sustainable savings. Benchmarking surveys of SAP create additional value for the business. Our simulations
confirm annual savings can be in the range of 37% to 69%. suggest that our customers will reduce procurement function
costs with full automation by up to 64%.
Globus - a Migros Easa Saleh Al SAP SE

company Gurg Group SAP Ariba in the Leaders
quadrant (2018) for Strategic
goes Live with Condition was on a journey to digitize
Sourcing solutions and
Management by gicom (SAP Ariba at Spot Buy and streamline its supplier,
Procure-to-Pay suites
success story) sourcing, and contract
management processes. With
SAP Ariba solutions, the
company has seen instant
savings of up to 71%.

Industry Road Map | Retail | Digital Supply Chain
Create transparent and customer-driven supply networks.
Forecasting, Omnichannel Warehouse Transportation Yard Logistics Track & Trace

Allocation, and Inventory and Management Management and Logistics
Replenishment Order Networks
Response

Need Need Need
Challenges of supply chains grow with customer Requests for further individualization and customization Supply chain managers need to shift their attention even
expectations: same-day delivery, granular orders, and single- require that supply chain setups adopt more segments and more from cutting costs to enabling new processes and
item fulfillment. The trend toward further individualization excellence in "microsegmentation," dividing supply chains increasing connectivity and agility. Speed is also crucial, as
and customization drives growth and complexity of the into hundreds of individual supply chain segments based on product cycles are becoming shorter and more fluid.
product portfolio. Supply chains need to become much customer requirements.
faster, more granular, and much more precise. Highlight
Highlight Pay per use for products and equipment, or equipment as a
Highlight The SAP Global Track and Trace solution and SAP Logistics service, has become a successful business model in different
New approaches of product distribution reduce the delivery Business Network offer holistic tracking and traceability, industries, including retail. Further digitalization of the supply
time of high runners to a few hours. Self-learning forecast leveraging IoT for real-time insights and covering the chain using services from SAP Cloud Platform along with
algorithms like the unified demand forecasting in the SAP complete value chain for full visibility and built-in supply chain solutions from SAP allow retailers to run
Customer Activity Repository application that are tailored to compliance. consumer supply chains that stretch into the consumers'
retail companies allow retailers to predict consumer demand homes.
and include external demand-influencing factors. Outcome
Ad hoc and real-time planning allows instant response Outcome
Outcome reaction to changing demand or supply or upcoming Digital supply chains are expected to reduce operational
Management and modeling of complex relationships will constraints. Leading retailers expect that their on-time costs by 30% and lost sales by 75%, all while decreasing
derive an accurate and granular demand plan and allow delivery performance will improve by 1 to 16%. inventories by up to 75%.
significant improvements of demand forecast accuracy, often
reducing forecasting errors by 30% to 50%.
20% COOP Carsa Komplett Group

Less waste at Maxima Grupe
Switzerland How Do You Entertain and built their digital supply chain
Modernize Diverse execution platform linking the
- Boosting Store Employee Sustainable Shopping & The
Customers Across a Vast SAP® Extended Warehouse
Trust with SAP® Forecasting Vision of "Zero Waste” with SAP Connected Logistics SAP EWM Robotics
Nation?(SAP success story) Management, SAP
and Replenishment SAP's Unified Demand
Transportation Management,
Forecast (SAP success story)
and SAP Event Management
applications, and mobile
services leveraging SAP
Cloud Platform

Industry Road Map | Retail | Omnichannel Customer Experience
Deliver a unified, superior customer experience throughout every interaction.
Commerce Retail Store Omnichannel Customer

Management Management Sales Order Service
and Management
Personalization

Need Need Need
Retailers need to deliver a superior customer experience Retailers want to satisfy consumer demand and support Retailers need to allow consumers to consume experiences,
throughout every interaction and customer touch point. In an impulse buys with accurate store inventory and products, and services wherever they are and make
omnichannel world, a business is no longer judged by replenishment. Shoppers expect self-service capabilities for interactions feel personal, meaningful, and natural. They
isolated interactions. Instead, consumers expect retailers to product recommendations, inventory availability, and want to experiment with new technologies and find out
deliver compelling and frictionless experiences at every support requests. The interaction between physical and which ones best suit them and which are most sustainable.
touch point along the shopping journey. digital experiences is crucial as digital and physical are two
sides of the same coin. Highlight
Highlight Retailers can enable seamless omnichannel execution with
SAP Customer Experience solutions allow retailers to deliver Highlight cloud-based order management and unified end-end
seamless experiences across touch points. They can create Retailers can deliver a perfect purchasing experience with integrations across customer experience processes based on
trusted relationships with identity and consent capabilities, real-time cloud services for global product availability and a centralized view of customers across the business. They
as well as use embedded intelligence to deliver personalized dynamic order sourcing for any fulfillment mode. They can can leverage experience management data combined with
and contextual offers. Retailers can empower their store efficiently manage store operations with digital technologies operational data to drive customer experience insights to the
employees with real-time insights and digital capabilities to such as RFID-enabled merchandising capabilities in SAP business.
deliver superior service. S/4HANA. Reimagine customer engagement with digital
marketing collaboration tool sets of SAP Customer Outcome
Outcome Experience solutions. Retailers create customers for life by moving from selling
Retailers can increase profitability and expand customer products to realizing outcomes aligned to consumer values
loyalty by providing exceptional customer service and Outcome and shopping habits, kept promises, and magnetic
seamless omnichannel experiences while enabling This results in improved customer satisfaction by reducing ecosystems that keep customers coming back. Our
customers to be served by store associates who are back stocks of product and maximizing availability of simulations suggest that our customers will increase revenue
informed, are enabled, enjoy working, and have all desirable products. Retailers create a seamless experience from cross-sell and up-sell between 29% and 115%.
information at their fingertips. Benchmarking survey end to end with hybrid stores that give shoppers the best of
information confirms that improvements in retail store both worlds. Leading retailers expect that their customer
employee productivity between 27% and 76% are possible. satisfaction will rise by 18% to 35%.
Globus - a Migros Sansibar DoTerra Anna

company Discover how lifestyle brand is optimizing the Auto Ship How Does an Austrian
Sansibar Stores streamlined Feature (SAP success story) Jewelry Brand Pursue an
is reimagining Customer
point-of-sale (POS) Omnichannel Retail Strategy
Loyalty Management for a SAP Commerce Cloud
processes across the for Global Growth?(SAP
Better Shopping Experience.
company’s Web store and success story)
(SAP success story)
retail outlets by deploying the
SAP Customer Checkout
application.
Industry Road Map | Retail | Human Resources
Support the new world of work.
Core Human Payroll and Talent Talent People

Resources and Time & Management Acquisition Analytics
Service Delivery Attendance and Learning
Management

Need Need Need
Retailers need to source, engage, and hire the best talent by The modern workforce expects efficient and intelligent Successful modern organizations rely on intelligent, end-to-
delivering a candidate-first experience. They employ a interaction with their HR systems. In retail, bad service is the end business processes across functional areas and
diverse workforce with different profiles of part-time and number one reason for customer churn. Onboarding and solutions.
seasonal workers. Employee work schedules that keep training of the workforce need to create passionate
employees happy while increasing staff productivity are key advocates of retailers' products and services, with Highlight
to delivering bottom-line results. gamification that appeals to our millennials in particular. For a common digital foundation, we envision providing key
business and master data objects such as the worker
Highlight Highlight business service as reusable assets on SAP Cloud
The global partnership of SAP and Kronos with SAP Traditionally, HR software has been designed for the HR Platform. This allows us to move from integration through
SuccessFactors solutions and the SAP Time Management user, not the workforce. With SAP SuccessFactors solutions, data exchange to integration through data sharing and will
application by Kronos ensures time and payroll accuracy, but we are working on a product design and user experience then facilitate the orchestration of all data and steps into a
also improves work-life balance, with advanced, innovative that focus on delivering individual, guided interactions for seamless process.
features that simplify and expedite time as well as the entire workforce across every device.
attendance management as a part of an intelligent Outcome
enterprise. Outcome Leading retailers expect a reduction of HR costs per
The result is an efficient and individual experience for employee between 18% and 49%.
Outcome everyone to deliver at those moments that matter. Leading
Recruiters can attract more-relevant candidates, engage and retailers expect an increase of employee engagement
nurture targeted talent pools, and more efficiently manage between 8% and 31%.
the application and hiring process. SAP Benchmarking
surveys confirm this can result in a reduction of time to hire
of 23% to 35%.
30% Sobeys Brooks Brothers Upshur Street

Less HR end user issues at
How Is Innovative People is moving Fashion Forward on Books
Management Transforming a a Global Scale with SAP ®
City Super Group with “They can beat us when it
Regional Business into a SuccessFactors Solutions
SuccessFactors integrated to Success is Simply Human at comes to price… and they
National Organization?(SAP (SAP Success Story)
ERP Brooks Brothers can beat us at delivery
success story)
times… but they can’t touch
us on human
interaction.”Katie Presley,
Upshur Street Books

Industry Road Map | Retail | Finance
Best practices help financial organizations excel
Financial Accounting and Accounts Finance Treasury Real Estate Enterprise Risk Cybersecurity
Planning and Financial Close Payable and Operations Management Management and and Data
Analysis Receivable Compliance Protection

Need Need Need
Retailers are looking for an open, integrated, holistic finance A smart infrastructure that allows for integration of various Retailers need a financial system that provides unparalleled
system that not only supports business model innovation but data sources will enable intelligence across all financial automation capabilities, assists employees with smart
also is intelligent, intuitive to use, flexible, reliable, and processes – analytics as well as automation – while being recommendations, has self-learning capabilities, and allows
scalable and guarantees compliance, regardless of compliant at all times. for simulation and prediction in real time, thus providing a
deployment. As the industry continues to evolve, the competitive advantage.
importance of strategic planning and capital allocation Highlight
practices is growing. The universal journal (UJ) on the SAP HANA business data Highlight
platform combines transactional and analytical data – the We are working on expanding financial functions with
Highlight foundation for not only embedded and advanced analytics, advanced technologies such as value chain controlling with
The SAP S/4HANA Finance solution on the SAP HANA prediction, and simulation but also automation. Built-in full forecasting, prediction, and simulation capabilities such
business data platform provides unique steering capabilities assurance capabilities with embedded and advanced as liquidity forecasts supported by machine learning. We
across all corporate dimensions and allows you to optimize compliance provide peace of mind. plan group reporting with predictive accounting,
major finance KPIs around assets, margin, and liquidity in intercompany reconciliation, and so on and further
real time – on premise or in the cloud. Outcome automation with advanced financial closing. We also plan
We envision real-time steering and fact-based decision- advanced integration of the SAP Analytics Cloud solution
Outcome making on line-item UJ data with prediction and simulation with enhanced smart alerts, treasury dashboards, and so on.
Retailers can run innovative, automated, seamless, machine capabilities, saving time and expenses by leveraging
learning (ML)-supported financial processes, closing their machine learning and automation. This enables continuous Outcome
books more quickly than ever before with unprecedented closing running on consistent data by definition. Leading Retailers can seamlessly run an integrated intelligent
accuracy and with assurance built in at low costs never seen retailers expect significant reductions in finance costs enterprise with maximum machine learning support and
before. SAP Benchmarking surveys confirm reductions in between 19% and 80%. automation. Our simulations suggest that retailers will
number of days to close annual books by 40% to 50%. improve invoice FTE efficiency between 10% and 40%.
88% Memebox
turned to the SAP S/4HANA
of CFOs and other senior Finance to provide clear
executives "say they are business transparency on its
increasingly involved in logistics operations, allowing How the SAP SE CFO runs Under Armour and financial
strategic decision making the company to expand with SAP Digital Boardroom planning
outside of finance" flexibility on a single platform
as it globalizes.

Roadmap in Detail

Industry Roadmap | Retail | Omnichannel Marketing
Gain customer trust and get to know them, deliver personalized customer experiences to grow not only relationships but also your bottom line
Empower marketers to identify and capture customer data with consent, to build a single view of customer profile, gain deeper insights with machine learning to deliver individualized experiences
that customers expect. Optimize marketing strategies with a centralized view of all marketing performance, test and simulate strategies and make real-time adjustments that maximizes the
marketing ROI.
Solution Solution Solution

Single Customer View Consent-Based Marketing Marketing Execution
Gain insight from a single view of Deliver the experiences that Gain visibility and control of the
your customers and deliver customers expect by recognizing entire closed-loop marketing
personalized experiences across them during engagements and process. Make data-driven
the entire customer journey ensuring consent-based marketing decisions to increase the marketing
practices ROI.

Omnichannel Marketing | Single Customer View | Recent Innovations
Gain insight from a single view of your customers and deliver personalized experiences across the entire customer journey
Consolidate all relevant, first-party customer data across the enterprise and build enriched customer profiles for marketing. Perform audience discovery, targeting, and segmentation accurately at
high speeds. Gain deeper insights with machine learning to identify the best audiences and to determine the best engagements for individual customers.
[Q3/2018] [Q1/2019] [Q1/2019]

Solution Capability Innovation Solution Capability Innovation Innovation
Marketing Profile Customer and consumer Customer Profile Connector support and updates Wave 2 – SAP C/4HANA
(Marketing CLD) profiling: Integration of Gigya Management harmonization with a full panel
technology with SAP Marketing view of the administration
Cloud console to provide great
i f d i i t ti
[Q1/2019] [Q1/2019] [Q1/2019]
Enterprise Preference and Wave 2 – SAP C/4HANA Customer Identity Extensions to centrally manage Wave 2 – SAP C/4HANA
Consent Management harmonization with a full panel Management and extend customer identity harmonization with a full panel
view of the administration management workflows to view of the administration
console to provide great reduce deployment and console to provide great
i f d i i t ti i t h d i f d i i t ti

Omnichannel Marketing | Consent-Based Marketing | Recent Innovations
Deliver the experiences that customers expect by recognizing them during engagements and ensuring consent-based marketing practices
Identify customers and progressively enrich customer profiles while building customer relationships. Ensure that all marketing engagements comply with consent and permissions of each individual
customer. Gain a competitive advantage by being a good steward of your customers' data, while protecting your business.
[Q1/2018] [Q2/2018] [Q1/2019]

Solution Capability Innovation Innovation Innovation Solution Capability
Audience Targeting and Create, view, edit, or delete Segments, campaigns, and Set up your marketing solution: Campaign Management
Segmentation (Marketing marketing agencies journeys: Trigger-based Business configuration and setup and Optimization
CLD) campaigns – with abandoned app - enhancements (Marketing CLD)
shopping cart
[Q1/2019] [Q1/2019] [Q1/2019] [Q3/2018]

Innovation Innovation Innovation Solution Capability Innovation
Segments, campaigns, and Segments, campaigns, and Set up your marketing solution: Cross-Channel Engagement Customer and consumer
journeys: Content studio journeys: Campaign Business configuration and setup (Marketing CLD) profiling: Integration of Gigya
enhancements enhancements app - enhancements technology with SAP Marketing
Cloud
[Q1/2019] [Q1/2019] [Q1/2019]

Innovation Innovation Solution Capability Innovation Solution Capability
Dynamic customer profiling: Set up your marketing solution: Social Campaigns and Create, view, edit, or delete Marketing
Create interactions using Web- Business configuration and setup Engagement (Marketing Google query configurations Recommendations
tracking data from Google app - enhancements CLD) (Marketing CLD)
Analytics or BigQuery
[Q4/2018] [Q3/2018] [Q1/2019]

Innovation Solution Capability Innovation Innovation
Commerce marketing: Offers and Marketing Lead Lead management and nurturing: Lead and account-based
coupons with external services Management (Marketing Marketing lead nurturing marketing: Lead-nurture stream -
enhancements
CLD, Leonardo)

Omnichannel Marketing | Marketing Execution | Recent Innovations
Gain visibility and control of the entire closed-loop marketing process. Make data-driven decisions to increase the marketing ROI.
Understand the performance of all marketing activities in one single view and benefit from one single view of all marketing performance across channels. Gain insights into what is driving business
growth and what is not. Understand your customers with real-time, multitouch attribution of offline and online interactions. Measure the incremental impact of all marketing activities with machine
learning analysis and test and optimize your marketing strategy with predictive simulation.
[Q1/2019] [Q1/2018] [Q4/2018]

Social Listening and Create, view, edit, or delete Insights and Performance Consumer and customer Segments, campaigns, and
Sentiment Analysis Google query configurations Management (Marketing profiling: Propensity scoring journeys: Quick and intuitive
(Marketing CLD) CLD) campaign analysis
[Q1/2019] [Q1/2019] [Q1/2019]

Campaign Management Segments, campaigns, and Segments, campaigns, and Set up your marketing solution: Marketing Planning and
and Optimization journeys: Campaign journeys: Content studio Business configuration and setup Budgeting (Marketing CLD)
(Marketing CLD) enhancements enhancements app - enhancements
[Q1/2018] [Q1/2019]
Innovation Innovation
Marketing planning and Set up your marketing solution:
performance: Marketing plan Business configuration and setup
app - enhancements

Omnichannel Marketing | Single Customer View | Upcoming Innovations
[Q2/2019] [Q2/2019] [Q2/2019]

Solution Capability Innovation Innovation Solution Capability Innovation
Marketing Profile Integrated customer feedback Segments, campaigns, and Enterprise Preference and Consent version management for
(Marketing CLD) using Experience Management journeys: External campaign Consent Management displaying and capturing legal
solutions from SAP integration with Adform software documents presented to
customers and for storing actions
ithi th t lt
[Q3/2019] [Q2/2019] [Q2/2019] [Q3/2019]
Innovation Solution Capability Innovation Innovation Innovation
Smoother progression from Customer Identity Phone ID authentication – fully Global access – global login to Platform status and performance
early-stage to late-stage profiles Management register and login with your any digital property with great status page – to provide
in a way that is secure and phone number through enhanced experiences and a single transparency on the service,
regulatory-compliant one-time passwords (OTP) customer record operation, and performance of
th t d t l d

Omnichannel Marketing | Consent-Based Marketing | Upcoming Innovations
[Q4/2019] [Q2/2019] [Q4/2019]

Audience Targeting and Segmentation based on SAP Fiori Campaign Management Segments, campaigns, and Improved cross-channel
Segmentation (Marketing and Optimization journeys: Marketing events campaign design
CLD) (Marketing CLD)
[Q4/2019] [Q2/2019] [Q2/2019] [Q2/2019]

LinkedIn as an additional Cross-Channel Engagement Segments, campaigns, and Segments, campaigns, and Segments, campaigns, and
channel for campaign execution (Marketing CLD) journeys: External campaign journeys: Marketing events journeys: Marketing overview
integration with Adform software page
[Q2/2019]
Solution Capability Innovation
Social Campaigns and Segments, campaigns, and
Engagement (Marketing journeys: External campaign
CLD) integration with Adform software

Omnichannel Marketing | Marketing Execution | Upcoming Innovations
[Q2/2019] [Q2/2019] [Q4/2019]

Insights and Performance Marketing analytics: Custom Campaign Management New landing page editor Improved cross-channel
Management (Marketing reports and analytics stories and Optimization campaign design
CLD) (Marketing CLD)
[Q4/2019]
Innovation
LinkedIn as an additional
channel for campaign execution

Omnichannel Marketing | Single Customer View | Future Innovations
[Q1/2020] [Q1/2020] [Q1/2020]

Customer Profile Simplified, template-based Enterprise Preference and Web site data privacy add-on to Console for enhanced
Management integration configuration while Consent Management collect and store consent and communication consent
also supporting complex protect customer data earlier in management within SAP
scenarios the customer lifecycle Customer Data Cloud
[Q1/2020]
Customer Identity OpenID Connect certification and
Management proof key for code exchange
(PKCE) support for mobile apps
to further secure mobile-first
i l t ti

Omnichannel Marketing | Consent-Based Marketing | Future Innovations
[Q1/2020]
Campaign Management Ad campaign with Twitter
and Optimization
(Marketing CLD)

Omnichannel Marketing | Marketing Execution | Future Innovations
[Q1/2020]
Campaign Management Ad campaign with Twitter
and Optimization
(Marketing CLD)

Industry Roadmap | Retail | Customer-Centric Merchandising
Improve customer loyalty and increase conversion rates to drive repeat business and profitability
Overcome business process and data silos and put the customer in the center of all merchandising decisions. Analyze, plan, and optimize merchandise, assortments, campaigns, prices, and
promotions all driven by customer preferences.
Solution Solution Solution Solution Solution

Merchandising Intelligence Product Design and Development Master Data Management for Merchandise and Assortment Pricing and Promotions
Merchandising Planning
Leverage sales data and use Optimize private label development Centralize master data Achieve corporate goals by creating Optimize omnichannel pricing and
insights to analyze merchandising with visibility into work in progress management for merchandising to profitable merchandise and promotion throughout the product
performance in order to improve the with SAP solutions improve productivity with real-time assortment plans across all lifecycle in every channel
profitability of merchandising insight channels
decisions

Customer-Centric Merchandising | Merchandising Intelligence | Recent Innovations
Leverage sales data and use insights to analyze merchandising performance in order to improve the profitability of merchandising decisions
Improve business performance with data-driven merchandising intelligence using SAP solutions. Uncover hidden or emerging trends, opportunities, and issues to help you make better-informed
decisions that will improve your most important key performance indicators (KPIs).
[Q2/2018] [Q2/2018] [Q4/2018]

Omnichannel Sales Enhancements in architecture, Strengthened offer integration Enhancements in architecture, Consumer Demand
Analytics (CARAB) processing, and performance with SAP Hybris Marketing (for processing, and performance Forecasting (CARAB)
(1804 – SAP Customer Activity the SAP Customer Activity (release 1811 of SAP Customer
Repository applications bundle) Repository applications bundle Activity Repository applications
20f t k 3) b dl )
[Q4/2018] [Q4/2018] [Q4/2018] [Q4/2018]
Find similar products for different SAP Fiori app “Adjust Forecast” Improved Accuracy for Transfer and Storage of Consumer sales intelligence on
use cases for unified demand forecast Calculating Distribution Curves Sales and Inventory Data Cloud Foundry (1810)
(CSI)
[Q2/2019]
Innovation
Extend store inventory services
with OData interfaces

Customer-Centric Merchandising | Product Design and Development | Recent Innovations
Optimize private label development with visibility into work in progress with SAP solutions
Collaborate throughout the private label development process, from product development and execution planning to in-house and outsourced development and manufacturing operations. With SAP
solutions you can track production, material usage, and quality metrics, and receive real-time quality and production notifications.
[Q2/2019] [Q1/2019] [Q1/2019]

Portfolio Management (S/4 Increased efficiency and usability Project Management (S/4 Increase project managers Reduce time to market for new
OP) based on customer-driven OP) efficiency by enabling products by integrating portfolio
improvement requests for conversational project and project management with
enterprise portfolio and project monitoring capabilities in SAP project collaboration capabilities
t C Pil t
[Q2/2019] [Q1/2019] [Q2/2019]
Innovation Solution Capability Innovation Innovation Solution Capability
Increased efficiency and usability Project Resource Improve strategic business and Increased efficiency and usability Engineering Product Cost
based on customer-driven Management (S/4 OP) resource planning by defining based on customer-driven Controlling (PLC OP,
improvement requests for resources using the new Maintain improvement requests for Leonardo)
enterprise portfolio and project Resources app enterprise portfolio and project
t t
[Q2/2018] [Q2/2019] [Q3/2018] [Q4/2018]
Innovation Innovation Solution Capability Innovation Innovation
New enhancements for SAP New enhancements for SAP Integrated Product Reduce engineering change costs Enhancements to SAP
Product Lifecycle Costing with Product Lifecycle Costing with Development (S/4 OP) by assuring the compatibility of Engineering Control Center
release 3.0 release 4.0 software embedded in the (feature package 10)
product (on premise)
[Q3/2018] [Q3/2018] [Q1/2018] [Q3/2018]

Change record – enhanced Integrated Recipe Reduce time to market for new Access control management Personalized overview page for
workflow and configuration Development (S/4 OP) products - by simplified and enablement for SAP S/4HANA development managers
capabilities (1809) accelerate impact analysis with 1709
Recipe Finder and Analytics
[Q3/2018]
Handover to Manufacturing Versioned bill-of-materials (BOM)
(S/4 OP) handover with routing and
parameter effectivity support

Customer-Centric Merchandising | Master Data Management for Merchandising | Recent Innovations
Centralize master data management for merchandising to improve productivity with real-time insight
Run your omnichannel retail business on one version of the truth with disciplined governance of master data management for merchandising. Our solutions can help you harmonize and manage all
merchandising-related master data including products, attributes, hierarchies, locations, and services across all of your sales channels.
[Q3/2018] [Q1/2018]
Solution Capability Innovation Solution Capability Innovation Solution Capability
Global Data Increase quality of product data Product Data Governance Master data governance for retail Product Data Management
Synchronization (S/4 OP) by applying by trained Machine (S/4 OP) and fashion management – SAP (S/4 OP)
Learning text classifiers for S/4HANA 1709
Global Data Synchronization
[Q3/2018] [Q3/2018] [Q1/2019] [Q3/2018]

Deliver flexible integration with SAP for Retail – unified product Reduce inventory carrying cost Season, Collection, and Increase flexibility for season
warehouse management master API for mass maintenance by stock separation using Theme Management (S/4 management by enhanced
solutions through correct of articles logistical products (basic OP) maintenance capabilities
handling of empties scenarios)
[Q1/2019]
Innovation
Reduce inventory carrying cost
by providing insight to better
align the flow of fashion products
with the selling season

Customer-Centric Merchandising | Merchandise and Assortment Planning | Recent Innovations
Achieve corporate goals by creating profitable merchandise and assortment plans across all channels
Perform collaborative, integrated merchandise and assortment planning for retail, digital, and wholesale omnichannels. Leverage a unified data, planning, and predictive platform, Streamline
planning to maximize sales and margins, and reduce the time to plan. Build localized assortments relevant for customers and balance planning with predictive analytics.
[Q2/2018] [Q4/2018] [Q4/2018]

Assortment Planning and Omnichannel merchandise and Expand the assortment planning Consumer Demand Find similar products for different
Optimization (CARAB) assortment planning solution to include category Forecasting (CARAB) use cases
enhancements management capabilities
[Q4/2018] [Q4/2018] [Q1/2018]

Innovation Innovation Solution Capability Innovation
SAP Fiori app “Adjust Forecast” Improved Accuracy for Assortment Management Merchandise management –
for unified demand forecast Calculating Distribution Curves (S/4 OP) enhance listing support (on
premise 1709)

Customer-Centric Merchandising | Pricing and Promotions | Recent Innovations
Optimize omnichannel pricing and promotion throughout the product lifecycle in every channel
Realize profitable omnichannel pricing and promotion by knowing how offers will perform before executing them in the physical and e-commerce store. Our solutions help optimize strategic and
operationally effective pricing, promotions, and markdowns with real-time predictive analytics that accelerate decisive insight and action.
[Q4/2018] [Q2/2019] [Q2/2018]

Promotion Planning Promotion management – limited Coupon definition as a part of Promotional Offer SAP Promotion Management –
(CARAB) support for wholesale scenarios offer definition in SAP Promotion Management (CARAB) SAP Fiori app to manage global
Management location subgroups
[Q4/2018] [Q4/2018] [Q4/2018]

Consumer Demand Find similar products for different SAP Fiori app “Adjust Forecast” Improved Accuracy for Promotional Procurement
Forecasting (CARAB) use cases for unified demand forecast Calculating Distribution Curves (S/4 OP)
[Q1/2018]
Innovation
Merchandise management –
object pages for promotions (on
premise 1709)

Customer-Centric Merchandising | Merchandising Intelligence | Upcoming Innovations
Leverage sales data and use insights to analyze merchandising performance in order to improve the profitability of merchandising decisions
Improve business performance with data-driven merchandising intelligence using SAP solutions. Uncover hidden or emerging trends, opportunities, and issues to help you make better-informed
decisions that will improve your most important key performance indicators (KPIs).
[Q4/2019] [Q2/2019] [Q4/2019]

Omnichannel Sales Enhancements to integration with Improved accuracy of the Consumer Demand Intraday out of stock
Analytics (CARAB) SAP Marketing Cloud inventory visibility process Forecasting (CARAB)
[Q4/2019] [Q4/2019]
Enhanced consideration of Promotion cannibalization
calendar events on differing
weekdays

Customer-Centric Merchandising | Product Design and Development | Upcoming Innovations
[Q3/2019] [Q3/2019]
Portfolio Management (S/4 Increased efficiency and usability Project Management (S/4 Increased efficiency and usability Project Resource
OP) based on customer-driven OP) based on customer-driven Management (S/4 OP)
improvement requests in 2019 for improvement requests in 2019 for
enterprise portfolio and project enterprise portfolio and project
t t
[Q3/2019] [Q3/2019] [Q3/2019]
Innovation Solution Capability Innovation Solution Capability Innovation
Increased efficiency and usability Engineering Product Cost Integrated Product Reduce manual efforts and cost
based on customer-driven Controlling (PLC OP, Development (S/4 OP) while managing complex product
improvement requests in 2019 for Leonardo) structures and bills of materials
enterprise portfolio and project (BOMs)
t
[Q3/2019] [Q3/2019]
Innovation Solution Capability Innovation
Meet internal and external access Integrated Recipe Reduce time to market for new
regulations through context- Development (S/4 OP) products - with contribution-
based access-control based formulation
management for product
lif l t (PLM)

Customer-Centric Merchandising | Master Data Management for Merchandising | Upcoming Innovations
[Q2/2019] [Q2/2019] [Q3/2019]

Product Data Management Process automation via linked Reduce inventory carrying costs Season, Collection, and Increase efficiency by automating
(S/4 OP) material ledger enabling for sites through stock separation using Theme Management (S/4 processes for seasons
logistical products (special
OP)
scenarios)
[Q3/2019] [Q2/2019]
Solution Capability Innovation Solution Capability Innovation
Value-Added Service Avoid overstocking, with a Location Management (S/4 Process automation via linked
Management (S/4 OP) flexible purchasing commitment OP) material ledger enabling for sites

Customer-Centric Merchandising | Merchandise and Assortment Planning | Upcoming Innovations
Achieve corporate goals by creating profitable merchandise and assortment plans across all channels
Perform collaborative, integrated merchandise and assortment planning for retail, digital, and wholesale omnichannels. Leverage a unified data, planning, and predictive platform, Streamline
planning to maximize sales and margins, and reduce the time to plan. Build localized assortments relevant for customers and balance planning with predictive analytics.
[Q2/2019] [Q4/2019] [Q4/2019]

Option Planning (CARAB) New SAP Fiori app “Manage Consumer Demand Intraday out of stock Enhanced consideration of
Option Plans” – plan options for Forecasting (CARAB) calendar events on differing
an assortment weekdays
[Q4/2019]
Innovation
Promotion cannibalization

Customer-Centric Merchandising | Pricing and Promotions | Upcoming Innovations
Optimize omnichannel pricing and promotion throughout the product lifecycle in every channel
Realize profitable omnichannel pricing and promotion by knowing how offers will perform before executing them in the physical and e-commerce store. Our solutions help optimize strategic and
operationally effective pricing, promotions, and markdowns with real-time predictive analytics that accelerate decisive insight and action.
[Q2/2019]
Consumer Demand Promotion cannibalization
Forecasting (CARAB)

Customer-Centric Merchandising | Product Design and Development | Future Innovations
[Q4/2020] [Q4/2021] [Q4/2020]

Portfolio Management (S/4 Increased efficiency and usability Increased efficiency and usability Project Management (S/4 Increased efficiency and usability
OP) based on customer-driven based on customer-driven OP) based on customer-driven
improvement requests in 2020 for improvement requests in 2021 for improvement requests in 2020 for
enterprise portfolio and project enterprise portfolio and project enterprise portfolio and project
t t t
[Q4/2021] [Q3/2021] [Q4/2020] [Q4/2021]
Increased efficiency and usability Greater process flexibility Project Resource Increased efficiency and usability Increased efficiency and usability
based on customer-driven through extended cloud- Management (S/4 OP) based on customer-driven based on customer-driven
improvement requests in 2021 for integration scenarios improvement requests in 2020 for improvement requests in 2021 for
enterprise portfolio and project enterprise portfolio and project enterprise portfolio and project
t t t
[Q3/2020]
Integrated Recipe Reduce time to market for new
Development (S/4 OP) products – reduce compliance
risk with built-in, target-driven
formulations

Customer-Centric Merchandising | Master Data Management for Merchandising | Future Innovations
[Q3/2020]
Product Data Management Deliver flexible integration
(S/4 OP) through an enterprise service for
sending product information

Industry Roadmap | Retail | Procurement Excellence
Manage and operate global business networks

Efficiently source, buy, or produce products by collaborating with a global network of business partners.

Sourcing and Contract Supplier Management Merchandise Buying Indirect Buying Invoice and Payables
Management Management
Reduce risk and cost through Reduce costs and increase savings Utilize effective procurement Improve operational efficiency and Integrate invoice processing and
increased savings opportunities with opportunities and sourcing processes and controls throughout source determination for indirect accounts payables with invoice
sourcing and contract management efficiency using a global business your supply chain buying of goods and services management solutions from SAP
network
Solution
Private Label Management
Efficiently manage the in-house and

outsourced private label production
process

Procurement Excellence | Sourcing and Contract Management | Recent Innovations
Reduce risk and cost through increased savings opportunities with sourcing and contract management
Propel significant sourcing savings, manage contracts effectively, and collaborate more efficiently with suppliers. With SAP Ariba solutions you can manage your entire analyze-to-contract process
with an integrated suite of cloud-based strategic sourcing and supplier management solutions that help to ensure full compliance.
[Q3/2018] [Q3/2018]
Solution Capability Innovation Innovation
Purchase Contract Increase contracting officer Improve supplier collaboration
Management (S/4 OP, productivity with legal content by enabling the purchasing
management overview page in contract for retail and fashion
Leonardo)
SAP S/4HANA processes

Procurement Excellence | Merchandise Buying | Recent Innovations
Utilize effective procurement processes and controls throughout your supply chain
Procure goods faster and at lower cost from suppliers globally and manage large volumes of purchase orders and invoices with merchandise buying solutions from SAP. Improve the bottom line and
achieve compliance through informed negotiating and increased automation. React flexibly to dynamic market conditions to support effective sourcing processes.
[Q3/2018] [Q3/2018] [Q1/2019]

Purchase Order Processing Deliver flexible integration of Enable batch management at the Reduce procurement function Spend Visibility (S/4 OP)
(S/4 OP) SAP S/4HANA with the guided plant level with batch IDs that are costs through flexible purchase
buying capability in SAP Ariba unique per material order adjustments for fashion
solutions processes
[Q3/2018] [Q3/2018] [Q3/2018]

Innovation Innovation Innovation
Accelerate reporting cycles and Increase real-time visibility with Improve process transparency
reconciliation for central analytics for scheduling with material price variance
purchase contract consumption agreements in SAP S/4HANA analytics

Procurement Excellence | Invoice and Payables Management | Recent Innovations
Integrate invoice processing and accounts payables with invoice management solutions from SAP
Simplify processes for collecting and checking invoices, verifying them against preconfigured business rules, and handling exceptions with SAP solutions for invoice and payables management. SAP
software automates data extraction and streamlines invoice management, helping to eliminate data entry errors and duplicate invoices.
[Q3/2018] [Q3/2018] [Q3/2018]

Invoice Processing (S/4 OP, Posting of separate interest Increase spend under discount Accounts Payable (S/4 OP) Increase efficiency through
Leonardo) documents from dunning (SAP by resolving payment block with improvements and
S/4HANA) machine learning in SAP simplifications for onboarding
S/4HANA and operations of Central
Fi
[Q1/2018]
Innovation
Central finance – replication and
reporting for projects

Procurement Excellence | Private Label Management | Recent Innovations
Efficiently manage the in-house and outsourced private label production process
Increase gross margins through effective cost management over components and raw materials used in manufacturing of private label products. Improve brand loyalty by offering exclusive products
that meet customer needs and are not available elsewhere. Innovate and change product offerings quickly based on latest trends.
[Q2/2018] [Q3/2018] [Q3/2018]

Planned and Production Fashion – enablement of Production Execution (S/4 Enable batch management at the Confirm Production Operation
Order Management for manufacturing features OP) plant level with batch IDs that are (on premise)
unique per material
Fashion (S/4 OP)
[Q3/2018] [Q3/2018] [Q3/2018]

Quality Inspection (S/4 OP) Record results during production Manual recording and monitoring Enhanced overview pages Quality Improvement (S/4
on a regular basis (SAP of defects (SAP S/4HANA) containing analytical information OP)
S/4HANA) as entry points for different roles
in quality management
[Q3/2018] [Q3/2018] [Q3/2018] [Q3/2018]

Manual recording and monitoring Manage quality tasks (SAP Manage quality levels to tighten Manufacturing Analytics Extended change-impact analysis
of defects (SAP S/4HANA) S/4HANA) or reduce inspection scopes (SAP (S/4 OP) for handovers from engineering
S/4HANA) to production

Procurement Excellence | Sourcing and Contract Management | Upcoming Innovations
[Q2/2019] [Q2/2019]
Strategic Sourcing (Ariba) Enhanced envelope bidding with Contract Authoring, Commodity price escalation in Source Assignment (S/4
improved team control for access Execution, and Repository SAP Ariba Contracts OP)
(Ariba)
[Q3/2019]
Innovation
Improved process transparency
by auditing of procurement
collaboration with blockchain

Procurement Excellence | Supplier Management | Upcoming Innovations
Reduce costs and increase savings opportunities and sourcing efficiency using a global business network
Manage your external sourcing processes using cloud-based supplier management solutions from SAP that seamlessly integrate with your core business management application. Drive significant
sourcing savings using a first-class supplier management platform and a global business network. Collaborate more efficiently with suppliers with our integrated, cloud-based solutions.
[Q3/2019] [Q3/2019]
Supplier Evaluation (S/4 Improve supplier compliance Supplier Risk Management Expanded partner onboarding for
OP) with holistic supplier and (Ariba) financial and compliance risk
category monitoring

Procurement Excellence | Merchandise Buying | Upcoming Innovations
[Q3/2019] [Q3/2019] [Q3/2019]

Purchase Order Processing Increase process flexibility using Avoid overstocking, with a Improve procurement FTEs Collective Purchase Order
(S/4 OP) an OData API for purchase-price flexible purchasing commitment productivity with conversational Management (S/4 OP)
condition records (read) (SAP voice interfaces and machine
S/4HANA) learning
[Q2/2019] [Q3/2019] [Q3/2019]

Reduce inventory carrying costs Spend Visibility (S/4 OP) Improve compliance with Improve supplier compliance
through stock separation using analytics for SAP S/4HANA for with holistic supplier and
logistical products (special central procurement – global category monitoring
scenarios) purchase order spend and
t l h i iti

Procurement Excellence | Indirect Buying | Upcoming Innovations
Improve operational efficiency and source determination for indirect buying of goods and services
Bring more diverse spend under management for better compliance, increased cost savings, and better visibility for strategic sourcing. Effectively manage spending for all spend categories with self-
service procurement, catalog management, plan-driven procurement, services procurement, and order collaboration.
[Q4/2019] [Q2/2019] [Q3/2019]

Guided Buying, Improve productivity for SAP Create and manage requisitions Mobile procurement Purchase Order Processing
Procurement Policies, and Ariba Procurement with SAP using Microsoft Excel management application for iOS (Ariba)
Edge Services and Android devices
Buying Channels (Ariba)
[Q3/2019]
Innovation
Mobile procurement
management application for iOS
and Android devices

Procurement Excellence | Invoice and Payables Management | Upcoming Innovations
Integrate invoice processing and accounts payables with invoice management solutions from SAP
Simplify processes for collecting and checking invoices, verifying them against preconfigured business rules, and handling exceptions with SAP solutions for invoice and payables management. SAP
software automates data extraction and streamlines invoice management, helping to eliminate data entry errors and duplicate invoices.
[Q3/2019]
Accounts Payable (S/4 OP) Enable traceability and cost
transparency for cross-border
payments by SWIFT gpi reference
and status support

Procurement Excellence | Private Label Management | Upcoming Innovations
[Q3/2019] [Q3/2019] [Q3/2019]

Quality Inspection (S/4 OP) Enhanced capabilities in results Increased transparency by Simplified process by recording Quality Improvement (S/4
recording by details for worklists and graphics when inspection results in table form OP)
inspection characteristics managing and monitoring defects
[Q3/2019] [Q3/2019] [Q3/2019]

Innovation Innovation Innovation
Easily analyze key figures by new Easily analyze key figures by Increased transparency by
evaluations and additional key providing analytical information, worklists and graphics when
figures for quality management such as generic defects, for managing and monitoring defects
data different roles in quality
t

Procurement Excellence | Sourcing and Contract Management | Future Innovations
[Q1/2020] [Q3/2020] [Q2/2020]

Spend Classification and SAP Analytics Cloud integration Strategic Sourcing (Ariba) Enhanced user experience for Factory integration with SAP
Enrichment (Ariba) with SAP Ariba Spend Analysis information discovery and access Ariba Sourcing and SAP Ariba
for SAP Ariba Sourcing Contracts
[Q2/2020] [Q1/2020] [Q2/2020]

Direct Material Sourcing Integration of retail product Contract Authoring, Bulk contract management Factory integration with SAP
(Ariba) information management for Execution, and Repository Ariba Sourcing and SAP Ariba
direct material sourcing (Ariba) Contracts
[Q2/2021]
Source Assignment (S/4 Reduce manual effort by
OP) establishing a digital assistant as
coworker to proactively provide
insight to action

Procurement Excellence | Supplier Management | Future Innovations
Reduce costs and increase savings opportunities and sourcing efficiency using a global business network
Manage your external sourcing processes using cloud-based supplier management solutions from SAP that seamlessly integrate with your core business management application. Drive significant
sourcing savings using a first-class supplier management platform and a global business network. Collaborate more efficiently with suppliers with our integrated, cloud-based solutions.
[Q2/2020] [Q3/2020] [Q3/2020]

Supplier Discovery (Ariba) Action-plan management for Supplier Information Enhanced user experience for Supplier hierarchy creation,
supplier lifecycle and Management (Ariba) information discovery and access management, and use for
performance management for supplier lifecycle and supplier lifecycle and
performance management performance management
[Q3/2020] [Q3/2020] [Q1/2020]

Supplier Performance Enhanced user experience for Supplier hierarchy creation, Supplier Risk Management Control assessment –
Management (Ariba) information discovery and access management, and use for (Ariba) management of due diligence
for supplier lifecycle and supplier lifecycle and triggers for supplier risk
performance management performance management
[Q1/2020]
Innovation
Segmentation and due diligence
action workflows for risk profiles

Procurement Excellence | Merchandise Buying | Future Innovations
[Q2/2021]
Purchase Order Processing Reduce manual effort by
(S/4 OP) establishing a digital assistant as
coworker to proactively provide
insight to action

Procurement Excellence | Indirect Buying | Future Innovations
Improve operational efficiency and source determination for indirect buying of goods and services
Bring more diverse spend under management for better compliance, increased cost savings, and better visibility for strategic sourcing. Effectively manage spending for all spend categories with self-
service procurement, catalog management, plan-driven procurement, services procurement, and order collaboration.
[Q3/2020] [Q1/2020] [Q1/2020]

Guided Buying, Guided buying purchase Maintenance, repair, and Project-based spend in guided Purchase Order Processing
Procurement Policies, and recommendation for the overhaul (MRO) inventory buying (Ariba)
Buying Channels (Ariba) Intelligent Enterprise reservation in guided buying and
catalogs
[Q3/2020]
Innovation
Purchase order and invoice API
expansion

Procurement Excellence | Private Label Management | Future Innovations
[Q3/2020]
Planned and Production Improve customer satisfaction by
Order Management for meeting customer requirements
Fashion (S/4 OP) for personalized products

Industry Roadmap | Retail | Digital Supply Chain
Create transparent and customer-driven supply networks.

Anticipate demand and get the right products to stores and customers at the right time. With SAP solutions, retailers can optimally fulfill demand from anywhere.

Forecasting, Allocation, and Omnichannel Inventory and Warehouse Management Transportation Management Yard Logistics
Replenishment Order Response
Meet shopper demand and Managing inventory across Improve warehouse management Reduce costs and improve service The solution can improve a yard’s
optimize costs with data-driven locations to fulfill demand from with optimized planning and with streamlined transportation productivity significantly and
allocation and replenishment plans anywhere automated processes management processes thereby increasing customer
satisfaction while decreasing cost of
operation
Solution
Track & Trace and Logistics
Networks
Maximize supply chain logistics

strategy and comply with
regulations with a digital operations
networks

Digital Supply Chain | Forecasting, Allocation, and Replenishment | Recent Innovations
Meet shopper demand and optimize costs with data-driven allocation and replenishment plans
Manage initial push processes for products as well as their automatic fill-ins within the season with predefined allocation strategies. Get optimal replenishment quantities for stores and distribution
centers based on anticipated customer demand and both logistical and cost-optimization aspects, and streamline your supply chain planning process.
[Q2/2019] [Q2/2019] [Q2/2019]

Consumer Demand Improved forecast accuracy Improved support for the unified New SAP Fiori app for Merchandise Allocation
Forecasting (CARAB) through enhanced access to end- demand forecast – understanding maintaining user demand- Planning (CARAB)
user demand-influencing factors how demand-influencing factors influencing factors (DIFs) as a
(DIFs) interact part of unified demand
f ti (UDF)
[Q4/2018] [Q4/2018]
Allocation management – cross- Improved Accuracy for
product allocation and new store Calculating Distribution Curves
openings

Digital Supply Chain | Omnichannel Inventory and Order Response | Recent Innovations
Managing inventory across locations to fulfill demand from anywhere

SAP software helps retailers manage inventory accurately across many locations and provides visibility into inventory values and performance. Inventory costs are minimized while customer
satisfaction is improved by virtually pooling inventory and using inventory at any location to respond and fulfill customer demand from the best locations – stores or warehouses. Inventory can be
reserved and promised during the processing of customer orders. Retailers can monitor margin, inventory turns, sell through, and other metrics at any level of the merchandise hierarchy to identify
top performers and issues that need attention.
[Q3/2018] [Q1/2019] [Q3/2018]

Inventory Management (S/4 Deliver flexible integration with Reduce inventory carrying cost Advanced Available to Improve customer satisfaction by
OP) warehouse management by stock separation using Promise (S/4 OP) automatically choose the best
solutions through correct logistical products (basic plant to confirm a newly created
handling of empties scenarios) sales order requirement (on
i )
[Q1/2018] [Q3/2018] [Q2/2018] [Q4/2018]
Support additional confirmation Product allocation – Order Sourcing and Omnichannel article availability Omnichannel article availability
strategies for product allocation automatically reorganize product Product Availability and sourcing – enhancements and sourcing – enhancements
in back-order processing (on allocation planning data and (CARAB) 1804 (1810)
premise) assignments after deletion,
d ti ti ti ti f
[Q2/2019]
Innovation
Omnichannel article availability
and sourcing – enhancements
(1904)

Digital Supply Chain | Warehouse Management | Recent Innovations
Improve warehouse management with optimized planning and automated processes

Run your warehouse and distribution centers more efficiently by automating inbound and outbound processes, storage, and inventory management. With supply chain management (SCM) solutions
from SAP, you can gain full control of warehouse operations – improving asset utilization, increasing logistics throughput, and filling orders accurately and on time. The solutions also support
management of resources and warehouse equipment, task interleaving, and cross-docking.
[Q3/2018] [Q3/2018] [Q3/2018]

Goods Movement (S/4 OP) Improve on-time delivery Include predictive analytics in Process and usability Extended Warehouse
performance by an enhanced process monitoring for decision improvements through posting of Management (S/4 OP)
SAP Fiori app to support picking support (on premise) goods receipts for production
activities on the inventory orders (on premise)
tl l (SAP
[Q2/2018] [Q1/2019] [Q1/2019] [Q3/2018]
Unplanned returns process Improve warehouse efficiency Improve operate warehouse FTE Merchandise Flow Strategy Improved supplier collaboration
triggered from SAP Extended new FIORI Apps for packing productivity using flexible bin (S/4 OP) by offering single recipient
Warehouse Management outbound deliveries and management in SAP Extended purchase orders part for cross
inventory counting Warehouse Management docking scenarios

Digital Supply Chain | Transportation Management | Recent Innovations
Reduce costs and improve service with streamlined transportation management processes
Support the complete transportation management lifecycle for both domestic and international freight to improve customer satisfaction. Manage the transportation requirements by planning,
optimizing, tendering, and settling freight; booking carriers; managing forwarding orders; and complying with international trade and hazardous goods requirements.
[Q3/2018] [Q3/2018] [Q3/2018]

Solution Capability Innovation Innovation Innovation
Delivery Management (S/4 Increase process flexibility using Improve on-time delivery Improve on-time delivery
OP) an OData API for delivery performance by attaching performance by an enhanced
documents – credit block (read, relevant documents to deliveries SAP Fiori app to support picking
check, release, reject) (SAP (SAP S/4HANA) activities on the inventory
S/4HANA) tl l (SAP

Digital Supply Chain | Yard Logistics | Recent Innovations
The solution can improve a yard’s productivity significantly and thereby increasing customer satisfaction while decreasing cost of operation
Improved visibility and control helps to get products or services to market faster and improve customer service. Faster gate-in and gate-out processes, leading to a significant reduction in processing
time as well as staffing needs. Efficient usage of assets and areas, allowing the customer to reduce idle times of resources, which reduces the overall need for resources and avoids intermediate
storage places and unneccessary movements. Reduction of area used for parking by allowing the customers to plan incoming and outgoing transports with more system support and in collaboration
with the carriers. Reduction of workforce by supporting mobile scenarios and comprehensive planning capabilities.
[Q3/2018]
Yard Logistics (S/4 OP) SAP Yard Logistics for SAP
S/4HANA – improved yard
management

Digital Supply Chain | Track & Trace and Logistics Networks | Recent Innovations
Maximize supply chain logistics strategy and comply with regulations with a digital operations networks
Optimize customer service levels and track inventory end to end with enhanced logistics. Resolve issues fast and lower operating costs and excess inventory. Improve visibility into capacity and
logistics to streamline the flow of goods in real time. Meet delivery commitments on time by integrating order scheduling, promising, and execution in real time.
[Q1/2019]
Logistics Business Network Reduce time and costs through
freight collaboration as a service

Digital Supply Chain | Forecasting, Allocation, and Replenishment | Upcoming Innovations
Meet shopper demand and optimize costs with data-driven allocation and replenishment plans
Manage initial push processes for products as well as their automatic fill-ins within the season with predefined allocation strategies. Get optimal replenishment quantities for stores and distribution
centers based on anticipated customer demand and both logistical and cost-optimization aspects, and streamline your supply chain planning process.
[Q4/2019] [Q4/2019] [Q4/2019]

Consumer Demand Intraday out of stock Enhanced consideration of Promotion cannibalization Merchandise Allocation
Forecasting (CARAB) calendar events on differing Planning (CARAB)
weekdays
[Q4/2019] [Q2/2019]
Allocation management – Merchandise Allocation Reduce inventory carrying costs
promotion-driven allocation Execution (S/4 OP) through stock separation using
considering store area capacities logistical products (special
scenarios)

Digital Supply Chain | Omnichannel Inventory and Order Response | Upcoming Innovations

[Q2/2019] [Q3/2019] [Q3/2019]

Inventory Management (S/4 Reduce inventory carrying costs Advanced Available to Improve customer satisfaction by Improve customer satisfaction by
OP) through stock separation using Promise (S/4 OP) aligning product allocation enabling archiving and
logistical products (special consumption for all constraints destruction capabilities for
scenarios) of a sequence group (on premise) historical product allocation data
(d t i )( i )
[Q3/2019]
Innovation
Improve customer satisfaction by
supporting further vertical
consumption strategies within
product allocation sequences (on
i )

Digital Supply Chain | Warehouse Management | Upcoming Innovations

[Q3/2019] [Q3/2019] [Q3/2019]

Goods Movement (S/4 OP) Reduce fixed capital with Increase inventory transparency Extended Warehouse Improve monitoring and tracking
inventory analysis displaying with overview page to support Management (S/4 OP) with simplified processes in
obsolete stock (on premise) the inventory analyst in daily extended warehouse
business by presenting selected management
d l t KPI d h t t
[Q3/2019]
Innovation
Enhanced User experience with
new and enhanced SAP FIORI
Apps in SAP EWM

Digital Supply Chain | Track & Trace and Logistics Networks | Upcoming Innovations
[Q3/2019] [Q3/2019] [Q3/2019]

Logistics Business Network Extend your collaboration Explore new logistics service Increase tendering and
capabilities with direct access to providers through the business subcontracting efficiency with
digital forwarders and other partner discovery service EDI- and API-based
logistics networks communication with your
l i ti i id

Digital Supply Chain | Omnichannel Inventory and Order Response | Future Innovations

[Q3/2020]
Advanced Available to Increase automation levels and
Promise (S/4 OP) scale by connecting external
systems with an OData API for a
simulative availability check
i l di d t il bilit d

Digital Supply Chain | Warehouse Management | Future Innovations

[Q3/2020]
Extended Warehouse Improved Monitoring and
Management (S/4 OP) tracking with EWM Integration to
SAP Global Track and Trace

Digital Supply Chain | Transportation Management | Future Innovations
Reduce costs and improve service with streamlined transportation management processes
Support the complete transportation management lifecycle for both domestic and international freight to improve customer satisfaction. Manage the transportation requirements by planning,
optimizing, tendering, and settling freight; booking carriers; managing forwarding orders; and complying with international trade and hazardous goods requirements.
[Q3/2021]
Delivery Management (S/4 Improve on-time delivery
OP) performance with the help of an
overview page or site for
shipping specialists (SAP
S/4HANA)

Digital Supply Chain | Track & Trace and Logistics Networks | Future Innovations
[Q2/2020] [Q2/2020] [Q2/2020]

Logistics Business Network Gain Insights into History and Improve visibility and planning Reduce transaction cost and
Trends of Your Logistics through tracking product items increase end-to-end transparency
Processes Through Analytics and and assets in real time with network support for ocean
Reporting bookings

Industry Roadmap | Retail | Omnichannel Customer Experience
Deliver a unified, superior customer experience throughout every interaction.

With SAP solutions, retailers can expand their customer base by interacting with consumers anytime and anywhere. Using customer insight and real-time analytics, they can create personalized
offers in context at the moment of decision. They can drive profitability and expand customer loyalty by providing exceptional service in store, online, and on mobile devices.
Solution Solution Solution Solution

Commerce Management and Retail Store Management Omnichannel Sales Order Customer Service
Personalization Management
Drive your business and win with an Merge the online and physical Buy anywhere, fulfill anywhere Deliver an omnichannel customer
industry-leading omnichannel shopping experiences, attract using optimized omnichannel sales service experience to exceed
commerce platform consumers, and offer a great order management customers’ expectations
experience by leveraging new
technologies

Omnichannel Customer Experience | Commerce Management and Personalization | Recent Innovations
Drive your business and win with an industry-leading omnichannel commerce platform
Engage and transact with your modern customers across all channels and touchpoints using our omnichannel commerce solutions. Manage and deliver rich and engaging product information that
build your brands and drive conversion. Support any go-to-market models from B2C, B2B, or B2B2C with the same commerce platform. Deliver an easy and frictionless commerce experiences for
all your customers.
[Q1/2019] [Q1/2019]
Product Content and Product content management Bundling, Configuration, Omnichannel commerce Context-Driven
Catalog Management (PCM) – back-office product and Subscription quotation management with SAP Merchandizing
cockpit integrating the PCM CPQ
(Commerce CLD) Management (Commerce
dashboard
CLD)
[Q1/2019]
Innovation
Context-driven merchandising

Omnichannel Customer Experience | Retail Store Management | Recent Innovations
Merge the online and physical shopping experiences, attract consumers, and offer a great experience by leveraging new technologies
Identify customers, offer targeted marketing, and provide a consistent experience with omnichannel point of sales and clientele. Connect people and devices and gain insight to optimize
assortments, pricing, and promotions to increase customer satisfaction. Take advantage of automated store processes for merchandising and inventory to achieve productive and happy store
employees and increased efficiency.
[Q1/2018] [Q1/2019] [Q3/2018]

Store Merchandise and Merchandise management – in- Optimize store operations by in- Store Management with Reduce store operating cost by
Inventory (S/4 OP) store merchandising (on-premise store task management RFID (Radio Frequency radio-frequency identification
1709 support package 1) (RFID) enablement of transfer
Identification) (S/4 OP)
products
[Q1/2019] [Q1/2018] [Q4/2018] [Q1/2019]

Increase in-store stock accuracy Omnichannel POS (GK) General Data Protection SAP Omnichannel Point-of-Sale SAP Omnichannel Point-of-Sale
by radio-frequency identification Regulation enablement for SAP by GK – enhancements for by GK – enhancements for
(RFID) enablement for counting Omnichannel Point-of-Sale by product version 7.0 product version 7.1
products GK
[Q2/2019] [Q4/2018] [Q1/2019]

POS Data Transfer and Enhanced flexibility of the master Enhancements in architecture, Mobile Offers and Coupons SAP Mobile Consumer Assistant
Audit (CARAB) data enrichment process for processing, and performance (GK) by GK (release 2.0) – providing a
transaction logs (release 1811 of SAP Customer mobile channel for directly
Activity Repository applications influencing the buying behaviors
b dl ) f
[Q1/2019] [Q1/2019]
Mobile Shopping List (GK) SAP Mobile Consumer Assistant Mobile Self-Scanning and SAP Mobile Consumer Assistant
by GK (release 2.0) – providing a Checkout (GK) by GK (release 2.0) – providing a
mobile channel for directly mobile channel for directly
influencing the buying behaviors influencing the buying behaviors
f f

Omnichannel Customer Experience | Omnichannel Sales Order Management | Recent Innovations
Buy anywhere, fulfill anywhere using optimized omnichannel sales order management
Help ensure the right price goes to the right place across multiple channels. Provide visibility to current inventory before capturing orders. Manage and process customer orders from any channel.
Intelligently source orders and promise inventory from anywhere in the supply chain. Process payment and handle returns, as needed, for customer orders.
[Q2/2018] [Q4/2018] [Q2/2019]

Order Sourcing and Omnichannel article availability Omnichannel article availability Omnichannel article availability Sales Order Management
Product Availability and sourcing – enhancements and sourcing – enhancements and sourcing – enhancements and Processing (S/4 OP)
1804 (1810) (1904)
(CARAB)
[Q1/2019] [Q1/2019] [Q3/2018] [Q3/2018]

Reduce procurement function Increase process flexibility using Reduce order management cost Sales Billing (S/4 OP) Improve FTE efficiency in invoice
costs through flexible purchase a SOAP API to replicate sales by tracking sales orders using processing through sales billing
order adjustments for fashion order data using the data natural language (SAP S/4HANA) and invoicing in SAP S/4HANA –
processes replication framework (SAP perform split analyses
S/4HANA)
[Q3/2018] [Q3/2018] [Q3/2018] [Q3/2018]
Improve customer satisfaction Improve invoice-processing Claims, Returns, and Reduce complaints and returns Increase sales force efficiency by
through convergence of efficiency with periodic “billing Refund Management (S/4 costs through accelerated returns executing mass changes for sales
customer billing data – Microsoft document creation” runs through OP comp. scope) processing in SAP S/4HANA – orders on the header level in SAP
Excel upload in SAP S/4HANA relative date selection (SAP new follow-up activities for S/4HANA
S/4HANA) t t di l i
[Q3/2018] [Q3/2018] [Q3/2018] [Q3/2018]
Accelerate customer returns Receivables Management Improve responsiveness with Improved flexibility to assign and Respond more quickly to
processing by enabling returns of and Payment Handling (S/4 flexible customer and partner execute key Provider Contract potential requests with new
BOM materials and full products contract account creation activities via API and execution display information in SAP Fiori
OP)
in Advanced Returns of price determination through apps for accounts payable and
M SD i i i bl d bl

Omnichannel Customer Experience | Customer Service | Recent Innovations
Deliver an omnichannel customer service experience to exceed customers’ expectations

Give consumers the seamless omnichannel customer service experience they demand. With customer engagement channels and streamlined enterprise customer service processes, service agents
have access to the information and real-time collaboration they need to solve even the most complex cases, improving customer satisfaction and loyalty.
[Q3/2018] [Q1/2018] [Q2/2018]

Customer Engagement SAP Customer Engagement SAP Customer Engagement SAP Customer Engagement Service Request
(CEC) Center (release 1808) Center (release 1802) Center (release 1805) Management (C4C)
[Q1/2019] [Q1/2019]
Improved productivity for Service Management Customer service integration
complex ticketing Analytics (C4C) with the SAP Analytics Cloud
solution

Omnichannel Customer Experience | Retail Store Management | Upcoming Innovations
[Q3/2019] [Q2/2019]
Store Management with Increase product availability on Omnichannel POS (GK) New SAP Omnichannel Point-of- Mobile POS (GK)
RFID (Radio Frequency the sales floor through in-store Sale by GK cloud version
transfers based on radio-
frequency identification (RFID)
[Q2/2019] [Q4/2019] [Q2/2019]

New SAP Omnichannel Point-of- POS Data Transfer and Enhancements to the transaction Improved accuracy of the
Sale by GK cloud version Audit (CARAB) log enrichment process inventory visibility process

Omnichannel Customer Experience | Omnichannel Sales Order Management | Upcoming Innovations
[Q3/2019] [Q3/2019] [Q3/2019]

Sales Order Management Increase sales force efficiency Increase process flexibility using Increase process flexibility with Sales Billing (S/4 OP)
and Processing (S/4 OP) with approval workflows for sales an OData API for sales inquiries SAP S/4HANA – sales integration
orders in SAP S/4HANA (create, update, and delete) (SAP with buyers
S/4HANA)
[Q3/2019] [Q3/2019] [Q3/2019] [Q3/2019]

Improve invoice processing FTE Increase process flexibility using Increase sales force efficiency Claims, Returns, and Increase process flexibility with
efficiency by using PayPal in SOAP and OData APIs for billing with the approval status for sales Refund Management (S/4 SAP S/4HANA – sales integration
billing document requests and document requests (create, read, documents in SAP S/4HANA with buyers
OP comp. scope)
billing documents in SAP delete, and reject) (SAP
S/4HANA S/4HANA)
[Q3/2019] [Q3/2019] [Q3/2019]
Receivables Management Reduce time to revenue Reduce time required and Improved results of enterprise Credit and Collection
and Payment Handling (S/4 associated with processing bank improve user ability to view searches through support for Management (S/4 OP)
OP) payment items in a centralized payment information with SAP contract accounting objects in
payment management Fiori apps for payments in SAP Fiori
t t ti
[Q3/2019]
Innovation
Reduced implementation effort :
Financial customer care as part
of SAP S/4HANA

Omnichannel Customer Experience | Customer Service | Upcoming Innovations

[Q3/2019] [Q3/2019] [Q3/2019]

Customer Engagement Innovation version of next- Next-generation agent desktop Support for a next-generation Service Request
(CEC) generation agent desktop experience with support for high agent desktop based on the SAP Management (C4C)
experience, with focus on touch, high volume, and Fiori user experience and the
business-to-business commerce scenarios, as well as SAP Analytics Cloud solution
f t i i d h l
[Q2/2019] [Q3/2019]
Ticket intelligence: natural- XM integration: Post-ticket
language processing survey and closed-loop feedback
classification and time to
completion

Omnichannel Customer Experience | Commerce Management and Personalization | Future Innovations
Drive your business and win with an industry-leading omnichannel commerce platform
Engage and transact with your modern customers across all channels and touchpoints using our omnichannel commerce solutions. Manage and deliver rich and engaging product information that
build your brands and drive conversion. Support any go-to-market models from B2C, B2B, or B2B2C with the same commerce platform. Deliver an easy and frictionless commerce experiences for
all your customers.
[Q1/2020] [Q1/2020]
Bundling, Configuration, Enhancements to omnichannel Context-Driven Context-driven services:
and Subscription commerce quotation Segmentation marketing integration
management with SAP CPQ
Management (Commerce
CLD)

Omnichannel Customer Experience | Retail Store Management | Future Innovations
[Q1/2020] [Q3/2020] [Q3/2020]

Store Merchandise and Increase sales volume through Improve customer satisfaction by Store Management with Process automation through
Inventory (S/4 OP) support for click-and-collect providing the exact geolocations RFID (Radio Frequency radio-frequency identification
scenarios of products in stores (RFID) enablement of goods
receipt

Omnichannel Customer Experience | Omnichannel Sales Order Management | Future Innovations
[Q3/2020] [Q3/2020] [Q3/2020]

Sales Billing (S/4 OP) Improve customer satisfaction Receivables Management Improve controlling and Reduce costs of customer care
with preliminary billing and Payment Handling (S/4 profitability analysis by by providing self-service invoice
documents in SAP S/4HANA OP) considering costs of and contract account information
consumption related to services using OData services
[Q3/2020]
Innovation
Drive improved quality and
speed of invoicing and contract
accounts handling through end-
to-end monitoring and alerts for
l ti i t ti

Omnichannel Customer Experience | Customer Service | Future Innovations

[Q1/2020] [Q1/2020] [Q1/2020]

Customer Engagement Enhanced supervisor and Agent intelligence and enhanced Field service scheduling
(CEC) administrator experience agent guidance with call integration through SAP
scripting, agent gamification, Customer Engagement Center
intelligent channel handling, and
h ti f bj t

Industry Roadmap | Retail | Human Resources
Support the new world of work.

Enable growth and sustainability by providing choice in the delivery of HR processes and services. Couple global capabilities, integration, and real-time insight with mobile-device support to drive
greater value, increase employee and customer satisfaction, and improve business performance.

Core Human Resources and Payroll and Time & Attendance Talent Management and Learning Talent Acquisition People Analytics
Service Delivery Management
Simplify core HR and service Optimize payroll and time and Simplify talent management to Secure the world’s best talent by Improve your ability to lead your
delivery processes to deliver attendance management processes engage, develop, and retain the using embedded engagement and workforce, accelerate change, and
efficiency, help ensure global to ensure workforce is paid right talent automation throughout the hiring drive results with powerful,
compliance, and improve everyday accurately and on-time process personalized people analytics
work life.

Human Resources | Core Human Resources and Service Delivery | Recent Innovations
Simplify core HR and service delivery processes to deliver efficiency, help ensure global compliance, and improve everyday work life.
Build a comprehensive foundation for human resource capabilities globally. Gain visibility into the total workforce and provide actionable insight. Define and execute people strategies and build HR
processes for organizational success. Provide information and services that make work life more enjoyable, yet practical, across all HR processes.
[Q4/2018] [Q4/2018]
Organizational Improve customer satisfaction by People and Transactions Improve customer satisfaction by
Management providing concurrent (SuccessFactors) providing concurrent
employment features in SAP employment features in SAP
(SuccessFactors)
SuccessFactors solutions SuccessFactors solutions

Human Resources | Talent Management and Learning | Recent Innovations
Simplify talent management to engage, develop, and retain the right talent
Continuously track employee performance and reward results. Enable employees to develop themselves and manage their careers. Empower employees to improve everyday work life and business
results.
[Q1/2019]
Well-Being at Work Enhancements to SAP
SuccessFactors Work-Life –
configure integration of events to
recommend personalized content
t

Human Resources | Core Human Resources and Service Delivery | Upcoming Innovations
[Q2/2019] [Q2/2019] [Q2/2019]

Organizational Company code and bank master Cost objects as a business Organizational structure as a People and Transactions
Management data synchronization service business service (SuccessFactors)
(SuccessFactors)
[Q2/2019] [Q4/2019] [Q2/2019] [Q3/2019]

Improve user experience by Integration of hire-to-pay Employee integration using External Workforce Calculate cost center allocation
providing additional features for functionality in SAP services for worker business Management (Fieldglass)
concurrent employment in SAP SuccessFactors solutions with
SuccessFactors solutions financing objects in public sector
t
[Q3/2019] [Q3/2019]
Inclusion of time sheet rules Customized time sheet PDF for
within contingent and statement use in e-mail approvals
of work types

Human Resources | Payroll and Time & Attendance Management | Upcoming Innovations
Optimize payroll and time and attendance management processes to ensure workforce is paid accurately and on-time
Automate and accelerate your payroll and time and attendance management processes. Reduce risk and improve organizational results by leveraging best-practices and embedded localization.
Empower people to manage their information with greater ease on their mobile device.
[Q4/2019] [Q2/2019]
Payroll Processing Integration of hire-to-pay Time Sheet Service for time clock-in and
(SuccessFactors) functionality in SAP (SuccessFactors) clock-out on SAP Cloud Platform
SuccessFactors solutions with
financing objects in public sector
t

Human Resources | Core Human Resources and Service Delivery | Future Innovations
[Q4/2020] [Q4/2020] [Q4/2020]

External Workforce Collaborate with suppliers on the Simplifying the creation and Source-to-pay support of project
Management (Fieldglass) creation and approval of rate management of rate card workers with single time sheet
cards information entries through time journals

Industry Roadmap | Retail | Finance
Best practices help financial organizations excel

Organizations that use 360-degree finance processes enable their people to collaborate more efficiently and use business insight more effectively.

Financial Planning and Analysis Accounting and Financial Close Accounts Payable and Finance Operations Treasury Management
Receivable
Management of financial Gain greater financial insight and Automated, integrated, and Superior service with reduced costs Greater insight and control over
performance to control costs and control through a faster, compliant collaborative payable and complex processes for managing
execute organizational strategies financial close with less cost and receivable management processes cash, liquidity, and risk
effort
Solution Solution Solution

Real Estate Management Enterprise Risk and Compliance Cybersecurity and Data
Protection
Remove operational barriers across Reap the rewards of effective Improve transparency and help
the full real-estate management enterprise, risk, and compliance ensure compliance with enterprise-
lifecycle management, with less effort and grade cybersecurity and data
expense protection

Finance | Financial Planning and Analysis | Recent Innovations
Management of financial performance to control costs and execute organizational strategies

Functionality for financial planning and analysis in SAP software helps executives adjust plans and allocate resources to accommodate rapid market change and align performance with strategy. The
software provides the necessary means to define and cascade strategy, model cost drivers, improve financial forecasting, and report on and analyze massive amounts of transactional and
operational data. With maximum cross-functional insight, managers can streamline budgeting processes, capture growth opportunities, short-circuit predicted variances against key performance
indicators, and create a customized business flow to achieve the goals set. The end result is increased profitability and a closer match of tactics with organizational vision.
[Q3/2018] [Q3/2018] [Q3/2018]

Overhead Cost Improve reporting flexibility by Improve accuracy of budget Simplify plan data allocations by Product Costing (S/4 OP)
Management (S/4 OP) proving enhancements for reporting by considering providing renewed allocations
flexible hierarchies commitments based on work based on Universal Journal
breakdown strcutures or cost
t
[Q3/2018] [Q3/2018] [Q3/2018] [Q3/2018]
Improve process exellence by Profitability Analysis (S/4 Fasten decision support by Reduce manual efforts by Benefit from early insights into
delivering insights into the OP) providing statistical sales providing profitability cost-of- expected revenues by providing
impact of currencies on value conditions for calculatory costs goods-sold split that is based on predictive data based on Sales
flows an actual cost-component split Orders
[Q2/2018] [Q2/2019]
Engineering Product Cost New enhancements for SAP New enhancements for SAP
Controlling (PLC OP, Product Lifecycle Costing with Product Lifecycle Costing with
release 3.0 release 4.0
Leonardo)

Finance | Accounting and Financial Close | Recent Innovations
Gain greater financial insight and control through a faster, compliant financial close with less cost and effort
Streamline the recording of accounting data for multiple companies, currencies, charts of accounts, reporting standards, and industry requirements with SAP software for accounting and financial
close. Efficiently close books on time, and create financial statements at the entity and corporate levels for International Financial Reporting Standards, U.S. GAAP, or other local requirements. Gain
real-time financial insight based on a single source of truth of detailed information.
[Q3/2018] [Q3/2018] [Q3/2018]

Entity Close (S/4 OP) Increase efficiency through Increase efficiency and reduce Reduce manual effort with Advanced Financial
improvements and days of group closing by automated Purchase Order Closing (S/4 CLD)
simplifications for onboarding providing a finance data hub for Accruals
and operations of Central consolidation
Fi
[Q1/2019] [Q3/2018] [Q3/2018] [Q3/2018]
Reduce days in closing the books Corporate Close (S/4 OP) Improve efficiency using an Improve process efficiency Increase efficiency through the
by delivering audit trail of intercompany reconciliation through enhanced data collection processing of plan data in group
financial closing incl. displaying report for nonfinancial measures and reporting
changes and deletions for nonintegrated subsidiaries by
i SAP Cl d Pl tf
[Q1/2019] [Q4/2018] [Q3/2018]
Financial Reporting (S/4 SAP Disclosure Management SAP Disclosure Management SAP Disclosure Management Contract Accounting (S/4
OP, Disclosure Mgmt) (release 10.1, DM Stack 1400) – (release 10.1, DM stack 1300) – 10.1, DM stack 1200 – legal OP)
legal compliance with financial simplified maintenance and compliance with financial
regulations improved operations regulations
[Q3/2018] [Q3/2018] [Q3/2018] [Q3/2018]

Posting of separate interest Financial Accounting (S/4 Reduce days to close annual Reduce days to close annual Benefit from early insights into
documents from dunning (SAP OP) books: Enhancements to the books: Amount field length expected revenues by providing
S/4HANA) general ledger – average daily extension – remediation of predictive data based on Sales
balance, multicurrency amount field length in the Orders
i d i ll d

Finance | Accounts Payable and Receivable | Recent Innovations
Automated, integrated, and collaborative payable and receivable management processes

Gain better control of invoicing processes with SAP software for invoice management to increase cash flow, enhance cash requirements and payment visibility, reduce costs, minimize fraud, and
improve vendor relations. R eceivables management includes all financial accounting operations related to accounts receivables, including billing customers, and managing disputes, collections,
and customer credit risk
[Q1/2018] [Q3/2018] [Q1/2018]

Accounts Receivable with Payment advice extraction for Accounts Payable (S/4 OP) Increase efficiency through Central finance – replication and
Automated Line Item SAP Cash Application improvements and reporting for projects
simplifications for onboarding
Matching (S/4 OP,
and operations of Central
Leonardo) Fi

Finance | Finance Operations | Recent Innovations
Superior service with reduced costs

Solutions for collaborative finance operations from SAP leverage the latest innovative technology, enabling rapid response to fluctuating market dynamics. With real-time insights, anywhere access,
and low-cost, low-risk deployment, managers can act quickly – avoiding negative impact on receivables.
[Q2/2019] [Q2/2019] [Q1/2019]

Travel Management with Branded fare expansion, New supplier availability – link to Expense Management SAP Business ByDesign
automated receipt providing business travelers HRS corporate booking portal (Concur) integration
more fare options when booking within the Concur TripLink Web
recognition (Concur,
travel service
Leonardo)
[Q1/2019] [Q3/2018] [Q1/2018] [Q2/2018]
Further enhancements of the Credit Evaluation and Improve the reliability of credit Leverage SAP Cloud Platform for Leverage SAP Cloud Platform for
next-generation UI for SAP Management (S/4 OP) ratings by broadening the choice use in finance with SAP S/4HANA use in finance with SAP S/4HANA
Concur solutions of credit agencies and integrating Cloud for credit integration – Cloud for credit integration –
additional agencies, such as integration of additional credit investigation use case support
I f D&B i f dditi l dit i

Finance | Treasury Management | Recent Innovations
Greater insight and control over complex processes for managing cash, liquidity, and risk
SAP software enables cash, liquidity, and risk management as well as integrated financial reporting. Treasury managers can improve the management of every activity associated with cash,
payments, liquidity, risk, and compliance. By simplifying working capital, risk management, and compliance, treasury managers can gain complete transparency into and control over interrelated
activities and automate critical processes. They can also better understand the risks of those activities and how to mitigate them. Control over these complex demands enables treasury departments
to ensure adequate liquidity to drive growth and innovation, while preventing exposure to the growing financial risks of the world market.
[Q1/2019] [Q1/2019] [Q1/2019]

Risk Management for Commodity risk management – Commodity risk management – Commodity management – Payments and Bank
Commodities (S/4 OP) commodity derivative order and global trade contracts integration commodity derivative Communications (S/4 OP)
trade execution enhancements in enhancements in SAP S/4HANA
SAP S/4HANA (1809 feature (1809 feature package 01)
k 01)
[Q3/2018] [Q2/2019] [Q3/2018] [Q3/2018]
Electronic Banking Internet Optimize payment processing Cash and Liquidity Increase process efficiency by Improve liquidity forecast by
Communication Standard and cash position visibility by Management (S/4 OP) automated correspondence enabling historic cash position
(EBICS) connectivity via SAP centralizing all payment activities generation for bank account report and comparison via
Multi-Bank Connectivity in a payment factory closure and signatory change snapshot
[Q3/2018] [Q1/2019] [Q1/2018]

Innovation Solution Capability Innovation Innovation Solution Capability
Enhance the liquidity forecast Debt and Investment Close accounting books timely Treasury and risk management – Financial Risk Management
through integration of real estate Management (S/4 OP) by supporting compliance for US- foreign currency hedge (S/4 OP)
data GAAP for FX Risk management and accounting in
support of IFRS 9
[Q1/2019] [Q1/2018]
Close accounting books timely Treasury and risk management –
by supporting compliance for US- foreign currency hedge
GAAP for FX Risk management and accounting in
support of IFRS 9

Finance | Real Estate Management | Recent Innovations
Remove operational barriers across the full real-estate management lifecycle

Improve real-estate processes such as investment and construction, sales and marketing, lease and space management, and maintenance and repair management. Perform portfolio analysis and
investment tracking, lead qualification, lease posting, rent escalation, and maintenance and repair. Reduce project risks, vacancies, and expenses and raise revenues.
[Q3/2018]
Portfolio Management (S/4 Support of legal compliance
OP) providing integration with legal
content management

Finance | Enterprise Risk and Compliance | Recent Innovations
Reap the rewards of effective enterprise, risk, and compliance management, with less effort and expense
Improve business performance and decrease the cost and effort of managing governance, risk, and compliance (GRC) processes with GRC solutions from SAP. By streamlining and automating
processes, your organization can anticipate and manage risk events, reduce compliance weaknesses, and extend GRC programs into value-adding business activities.
[Q4/2018] [Q2/2018] [Q2/2018]

Business Integrity Manage detection methods Process address-screening hits Enterprise Risk Assignment of address-list types
Screening (Assur and (on-premise SAP S/4HANA) Management (Risk Mgmt in SAP S/4HANA – improved
Comp S/4 OP, Leonardo) S/4 OP) management and visualization of
complex assignments
[Q2/2018] [Q4/2018]
Process address-screening hits International Trade Identity-based preference
(on-premise SAP S/4HANA) Management (GTS) processing with SAP Global
Trade Services

Finance | Financial Planning and Analysis | Upcoming Innovations

[Q3/2019] [Q3/2019] [Q3/2019]

Overhead Cost Improve user productivity by Reduce finance cost by impact Optimize overhead-cost Profitability Analysis (S/4
Management (S/4 OP) providing renewed allocations analysis in case of organizational calculation by enhanced OP)
based on Universal Journal change functional area derivation
[Q3/2019] [Q3/2019] [Q3/2019] [Q2/2019]

Reduce finance cost by impact Improve decision support by Benefit from early insights into Engineering Product Cost
analysis in case of organizational distributing costs to expected costs by providing Controlling (PLC OP,
change product/customer level predictive data related to
Leonardo)
purchase orders

Finance | Accounting and Financial Close | Upcoming Innovations
[Q3/2019] [Q3/2019] [Q3/2019]

Entity Close (S/4 OP) Increase efficiency with entity Reduce manual effort by Reduce manual efforts by Advanced Financial
close orchestration based on providing clearing automated recommendations for Closing (S/4 CLD)
advanced financial close recommendations for goods and accruals
invoices
[Q3/2019] [Q3/2019] [Q3/2019] [Q3/2019]

Reduce manual effort with Benefit from early insights into Corporate Close (S/4 OP) Better decisions through real- Increase efficiency through
intelligent clearing expected costs using predictive time insights into group automated group-share
recommendation for goods and data based on purchase orders profitability on the product level calculation
invoices
[Q3/2019] [Q3/2019] [Q3/2019] [Q3/2019]

Reduce the cost of transition Contract Accounting (S/4 Support compliance in a cost Improved results of enterprise Reduce time required and
from legacy consolidation (EC- OP) effective manner with additional searches through support for improve user ability to view
CS) to SAP S/4HANA for group capabilities around Legal and contract accounting objects in payment information with SAP
reporting IFRS standards SAP Fiori Fiori apps for payments in
t t ti
[Q3/2019] [Q3/2019]
Financial Accounting (S/4 Reduce manual efforts by Accelerate onboarding by
OP) automated recommendations for improving flexibility in the initial
accruals load process

Finance | Accounts Payable and Receivable | Upcoming Innovations
Automated, integrated, and collaborative payable and receivable management processes

Gain better control of invoicing processes with SAP software for invoice management to increase cash flow, enhance cash requirements and payment visibility, reduce costs, minimize fraud, and
improve vendor relations. R eceivables management includes all financial accounting operations related to accounts receivables, including billing customers, and managing disputes, collections,
and customer credit risk
[Q3/2019]
Accounts Payable (S/4 OP) Enable traceability and cost
transparency for cross-border
payments by SWIFT gpi reference
and status support

Finance | Finance Operations | Upcoming Innovations
Superior service with reduced costs

Solutions for collaborative finance operations from SAP leverage the latest innovative technology, enabling rapid response to fluctuating market dynamics. With real-time insights, anywhere access,
and low-cost, low-risk deployment, managers can act quickly – avoiding negative impact on receivables.
[Q3/2019] [Q3/2019] [Q3/2019]

Travel Management with Expanded hotel shopping and Localization for French, German, Branded fare expansion, Expense Management
automated receipt booking options in the SAP Japanese, and British English providing business travelers a (Concur)
Concur mobile app within the TripIt mobile app better experience when
recognition (Concur,
comparing travel options
Leonardo)
[Q3/2019] [Q3/2019] [Q3/2019] [Q4/2019]
SAP Analytics Cloud integration Staffing list functionality Receipt digitalization for France Credit Evaluation and Provide insight for the credit
and Spain Management (S/4 OP) controller by central credit event
overview

Finance | Treasury Management | Upcoming Innovations
[Q2/2019] [Q2/2019] [Q2/2019]

Risk Management for Commodity risk management – Commodity risk management – Cash and Liquidity Optimize payment processing
Commodities (S/4 OP) commodity derivative order and BAPIs for commodity derivatives Management (S/4 OP) and cash position visibility by
trade execution enhancements in include free characteristics centralizing all payment activities
SAP S/4HANA (1809 feature in a payment factory
k 02)
[Q3/2019] [Q3/2019] [Q3/2019] [Q3/2019]
Increase process efficiency by Improve long term visibility of Debt and Investment Benefit from real-time insights Expand coverage of legislations
supporting cash managers to cash management through Management (S/4 OP) with Treasury Analytics in foreign currency hedge
trigger trade requests of foreign liquidity plans Foundation - management and accounting for
exchange US-GAAP
[Q3/2019] [Q3/2019]
Financial Risk Management Benefit from real-time insights Expand coverage of legislations
(S/4 OP) with Treasury Analytics in foreign currency hedge
Foundation - management and accounting for
US-GAAP

Finance | Real Estate Management | Upcoming Innovations

[Q3/2019] [Q3/2019]
Portfolio Management (S/4 Increase revenue trough Space Management (S/4 Increase revenue trough Maintenance and Repair
OP) improved asset utilization by OP) improved asset utilization by (S/4 OP, EWM)
optimizing high-volume optimizing high-volume
processes processes
[Q3/2019]
Innovation
Increase efficiency and
transparency by providing
integration of Ariba Network for
procurement

Finance | Financial Planning and Analysis | Future Innovations

[Q3/2020] [Q3/2020] [Q3/2020]

Overhead Cost Better decision support based on Improve process exellence by Product Costing (S/4 OP) Better decision support based on
Management (S/4 OP) additional parallel currencies handling multiple currencies for additional parallel currencies
internal order settlements
[Q3/2020] [Q3/2020] [Q3/2020]

Profitability Analysis (S/4 Better decision support based on Improve process exellence by Extend predictive accounting to
OP) additional parallel currencies handling multiple currencies for include documents originating
internal order settlements outside of SAP S/4HANA

Finance | Accounting and Financial Close | Future Innovations
[Q3/2020] [Q3/2020] [Q3/2020]

Entity Close (S/4 OP) Reduce days in closing the books Increase efficiency in closing Corporate Close (S/4 OP) Increase efficiency in the last
by centralized financial closing through advanced intercompany mile of reporting
activities reconciliation – integrated
adjustment and elimination with
i t lli t t hi l
[Q3/2020] [Q3/2021] [Q3/2020] [Q3/2020]
Boost user experience and Increase efficiency through Contract Accounting (S/4 Improve speed and accuracy of Reduce costs of customer care
harmonize control of period- system guidance in analytics OP) payment assignment with by providing self-service invoice
closing activities – from entity to machine learning–based SAP and contract account information
group – by leveraging advanced Cash Application for contract using OData services
fi i l l ti
[Q3/2021] [Q3/2020] [Q3/2020] [Q3/2020]
Provide greater audit visibility Financial Accounting (S/4 Better decision support based on Reduce days in closing the books Increase efficiency with a
and reduce potential for revenue OP) additional parallel currencies by centralized financial closing simplified configuration based on
loss with reconciliation of the activities time-dependent tax
entire process chain with
i t lli f t

Finance | Treasury Management | Future Innovations
[Q3/2020] [Q3/2020] [Q3/2021]

Cash and Liquidity Highlight financial risks with Save on bank costs with Intelligent cash management Debt and Investment
Management (S/4 OP) treasury analytics advanced bank fee analysis Management (S/4 OP)
[Q3/2020] [Q3/2021] [Q3/2020] [Q3/2021]

Highlight financial risks with Optimize hedge management by Financial Risk Management Highlight financial risks with Optimize hedge management by
treasury analytics leveraging intelligent (S/4 OP) treasury analytics leveraging intelligent
technologies technologies

Finance | Real Estate Management | Future Innovations

[Q2/2020] [Q3/2021]
Portfolio Management (S/4 Increase process automation for Reduce resource-intensive
OP) commercial real estate with processes by digitalizing the
machine learning entire building lifecycle

Industry Road Map | Retail | SAP Transformation Navigator
Clear Guidance for your Digital Transformation
SAP Transformation Navigator provides you with clear guidance to chart the Intelligent Enterprise
Based on your currently used products, this free self-service produces an individualized report highlighting business value, detailing integration to SAP S/4HANA and other cloud products, and
explaining transformation services and license information.
With the new time-slider feature, you can even identify the best point in time to engage in your journey to becoming an intelligent enterprise.
Discover the tool and your transformation path at https://support.sap.com/stn.

Industry Road Map | Retail | Learn More
Engage with SAP
Discover all innovations

This road map is focused on the innovations for the Retail industry. You will find many
more exicing innovations in our innovation discovery tool.
Benchmark your performance

If you are curious how your business performs vis-a-vis your peers in the Retail industry, don't
miss the opportunity for a benchmark comparison.
Find all SAP roadmaps

This roadmap is focused on the Retail industry. We have many more road maps for
lines of business and SAP products.

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SAP Industry Road Map

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SAP Enables Businesses to Become Intelligent Enterprises

Blockchain distributes collaborative processes across the entire value network.

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Thriving in a digital world where the customer is in charge

Omnichannel Customer-Centric Procurement Digital Supply Omnichannel Human Finance

"We didn't have the backend

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Merchandise and Assortment Indirect Buying Transportation Management Customer Service

Pricing and Promotions Invoice and Payables Yard Logistics

Private Label Management Track & Trace and Logistics

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Single Consent-Based Marketing

Recent Upcoming Future

40% SPAR Switzerland

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Merchandising Product Design Master Data Merchandise Pricing and

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Manage and operate global business networks

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Create transparent and customer-driven supply networks.

Forecasting, Omnichannel Warehouse Transportation Yard Logistics Track & Trace

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20% COOP Carsa Komplett Group

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Deliver a uniﬁed, superior customer experience throughout every interaction.

Commerce Retail Store Omnichannel Customer

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Support the new world of work.

Core Human Payroll and Talent Talent People

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30% Sobeys Brooks Brothers Upshur Street

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Best practices help ﬁnancial organizations excel

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Solution Solution Solution

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[Q1/2019] [Q1/2019] [Q1/2019]

[Q4/2018] [Q3/2018] [Q1/2019]

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[Q1/2019] [Q1/2018] [Q4/2018]

[Q1/2019] [Q1/2019] [Q1/2019]

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[Q2/2019] [Q2/2019] [Q2/2019]

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[Q4/2019] [Q2/2019] [Q4/2019]

[Q4/2019] [Q2/2019] [Q2/2019] [Q2/2019]

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[Q2/2019] [Q2/2019] [Q4/2019]

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[Q1/2020] [Q1/2020] [Q1/2020]