KALLIE B.

HORTON
Golden, Colorado 80401 ● 386.344.3056 ● kalliebhorton@gmail.com ● LinkedIn ● Portfolio

LIBERAL ARTS ● INTERNATIONAL STUDIES ● CUSTOMER SUCCESS CANDIDATE

Aspiring new B.A. graduate with a vast repertoire of academic achievements, skills, and a fresh perspective
combined with focus and enthusiasm for new opportunities. Commitment to professional growth with 3
years of paid and volunteer work experience demonstrating utmost standards of excellence in the Education,
Hospitality, Health and Fitness, Human Services, Marketing and Social Media Campaigns, Customer
Service, and Administrative Assistance Industries. Open to relocation in the United States or Internationally.
EDUCATION
Bachelor of Arts in Interdisciplinary Liberal Arts with Minor in Global Studies
Colorado State University, Fort Collins, Colorado
GPA: 3.7
Major in Liberal Arts: Humanities, Arts, Languages, Performance, Media, Communications, Literature,
and Social Sciences.
Minor in Global Studies: International and Global History, Politics, Languages and Cultures, Economics,
and Environmental Issues.
SKILLS & COMPETENCIES

• International Travel & Culture Experience • Food & Beverage Preparation & Service
• Flexible/ Adaptable/ Team Player • Hospitality/ Housekeeping
• Superior Verbal & Written Communications • Youth Caretaker/ Developmental Activities
• Meticulous Attention to Detail • Marketing, SEO, Web, & Social Media Writer
• Creative Problem Solving • School Teacher Assistant/ Grader
• Administrative Assistant | Virtual & Office • Volunteer Educational Assistant/ At-Risk Youth
• Research / Customer Service Excellence • Leadership, Teamwork, Delegation, Organization,
• Financial Accounts, Bookkeeping & Cashier Prioritization, Drive to Win

PROFESSIONAL WORK EXPERIENCE

CrossFit Golden, Golden, Colorado 2019–2022
One of the oldest, largest, and longest continually operated CrossFit facilities in the state of Colorado.
400+ members with a gross annual revenue of $.5M.
Administrative Assistant | Social Media Marketing
Challenged to assist owner and 5 coaches with increasing growing business clientele of up to 400+ members
and financial billing. Responsible for social media and the company website, event preparation and personal
assistance for daily tasks.
Key Achievements:
• Proficient with Wodify gym management software and perform programming inputs as directed
from all fields of athletics including endurance, speed training, gymnastics, Olympic and power
lifting.
• Consolidate monthly billing of 400+ members and coaches to avoid excessive credit card charges
and reduce costs. Use of Wodify billing options for customer reconciliations.

 • Responsible for owner’s social media and website accounts. Schedule Facebook daily social media
and web content updates. Post photos and captions with links to website, daily workouts, news,
events, and announcements.
• Provide excellent customer service by interacting with 400+ members over the course of a month
through events, billing, and social media correspondence.
• Update Wodify each Monday with total workouts for the week from head coach’s Microsoft Word
document. Assist members with website views and records of their workout times and scores.

Private Family Caretaker, Pūpūkea, Hawaii 2021

Nanny
Hired as Nanny for a family on the North Shore of Oahu. Hired for family of 5 with responsibility and
caretaking of 7-month old twins and a 3-year old toddler.
Key Achievements:
• Demonstrated high level of responsibility and competency with child and infant twins. Perform a
multitude of tasks as directed by parents. Maintained dependability and personable approach to all
situations.
• Provided constant communication, feedback, and reporting of health and events to concerned family.
Held family meetings to provide feedback. Welcomed constructive criticism to help improve job
performance and customer satisfaction.
• Acted as personal assistant for family with occasional errands and provided transportation for
parents’ and children’s’ appointments.
• Served with laundry cleaning and small house projects, particularly re-organizing garage and closets,
food planning and preparation, and provided current grocery lists for store items.
• Supported good hygiene with bathing, clothing, laundry, and housekeeping.
• Helped with early education of 3-year old son to improve social skills, learn essential life skills and
set path for better future in school. Created a safe, fun, and loving environment with reading,
writing, coloring, and other age appropriate developmental milestone activities.
• Ensured proper care of 7-month old twins when it came to feedings, sleep schedule, and milestones.
• Facilitated with travel planning, preparation and accompanied family on outings for beach vacation
days and other casual day trips. Ensured events went smoothly with supplies and necessary items
packed before departure.

Square Barrels, Honolulu, HI 2020–2021

4-Star award-winning restaurant established in 2014.
Server and Bartender
Key Achievements:
• Provided excellent customer service in a fast-paced environment. Earned $1K per week in tips.
• Cultivated relationships with regular customers and provided tourists with special experiences to feel
welcomed.
• Obtained Liquor Card Blue, Manager/Assistant Manager, for the state of Hawaii in 2020.
• Opened and closed bar independently. Complied with Honolulu Liquor Commission rules and
regulations.
• Performed tray and bottle service, organized, cleaned server and bar stations at start and end of
service.
• Maintained cleanliness of bar and work area and stocked alcohol, mixers, garnishes, and related
supplies. Order or requisition liquors and supplies to maintain workflows and meet patron demands.

 Vice Kitchen Wine and Whiskey, Golden, Colorado 2019–2020

Server and Bartender
Key Achievements:
• Trained and well-versed with full bar and specialty cocktails service.
• Supported establishment as a reliable and trustworthy employee who adds value to business by
attracting new and loyal customers and assisted with back of house oppositions and management.
• Worked with owners and chiefs on seasonal menu, drink changes, and rotations.
• Recorded and maintained inventory and stock of bar. Utilized identification process to verify age
requirements for alcohol purchases.
• Served wine, bottled or draft beer, liquor, and mixed drinks.
• Prevented and limited issues related to customer intoxication by refusing to serve patrons and
requested taxis to transport intoxicated patrons safely home.
• Handle cash and credit transactions for beverages and balance cash receipts accurately at end of
shift.
ADDITIONAL WORK AND VOLUNTEER ACTIVITIES
Colorado State University 2021
Teacher’s Assistant
• Grading for upper level psychology course, PSY 300, Positive Phycology. Responsible for grading
40 papers and assignments each month for the 5-month course.
• Handled papers and assignments in accordance with the Professor’s rubric and provided valuable
feedback and comments to students on their work.

• Responsible for grading all assignments and exams using Canvas, a web-based learning management
system.

Sentinel Ocean Alliance, Cape Town, South Africa 2021

SOA is an organization that helps disadvantaged coastal communities of Hout Bay.
Volunteer
• Learned South African culture for 3 months while living in Cape Town and by volunteering a few
times per week.
• Developed personal relationships with the kids and organization members over the course of 3-
months.
• Worked directly with members, kids, and guest speakers weekly on educational actives that ranged
from environmental sustainability, biology, ocean safety, beach clean-ups, and interpersonal skills.
• Achieved noticeable results over 3-month span with kids returning and gained new, positive
perspectives concerning their environment and future.

CERTIFICATIONS & TRAINING

Customer Success Foundations Certification, Aspireship February 2023
200 Hour Certified Yoga Teacher, Core Power Yoga, Denver, Colorado June-September 2019
50 Hour Advanced Yoga Training, CPY, Costa Rica October-November 2019
TECHNOLOGY SKILLS:
Microsoft Office | Google Workplace | Social Media Applications | Email Applications | Web Applications |
Internet Research | HubSpot | Salesforce | Gainsight | Client Success