(Project proposal)

Group Members: -
Name Roll No.
1 Esha Ashfaq 201370179
2 Ramiz Iqbal 201370126
3 M.Abdullah 201370102

Project title: -
Courier management system.

Submitted to: -
Waqas Ilyas

Subject: -
Software Engineering(CS-326)

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 Date:8-2-2023

PROBLEM STATEMENT: -
Ecommerce is growing at a rapid pace, and it’s making parcel delivery a
major concern for companies of all sizes. Large corporations and small
businesses alike are wading into the waters of in-house delivery to reduce
shipping costs and maintain control over their customer experience. To
conquer courier management, you need a solid understanding of the basics,
a handy guide for spotting areas that need improvement, and easy-to-use
software—a robust courier management system.

1.0: Introduction:
1.1Purpose:
The purpose is that ecommerce is growing at a rapid pace, and with this
growth comes the need for efficient and effective parcel delivery.That
companies are increasingly exploring in-house delivery as a means of
reducing shipping costs and improving customer experience.the importance
of having a solid understanding of courier management, identifying areas
that need improvement, and using user-friendly software to streamline the
courier management process.

1.2:SCOPE: -
Scope of the courier management system is Parcel tracking,Delivery

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scheduling,Route optimization,Resource management,Customer
communication,Reporting and analytics and Integration with ecommerce
platforms.The scope of the courier management system will depend on the
specific needs and requirements of each company.

1.3:Acronyms:
⦁ Ecommerce: Electronic Commerce

⦁ CMS: Courier Management System

⦁ GPS: Global Positioning System

⦁ CRM: Customer Relationship Management

1.5:Overview:
The growing concern of businesses of all sizes regarding parcel delivery due
to the rapid growth of e-commerce. In-house delivery is an attractive option
for businesses to manage their shipping costs and improve customer
experience. However, managing courier operations can be a complex task,
and thus, a robust courier management system with easy-to-use software
and real-time tracking features is necessary.

2.0 General Description:

2.1 Existing vs Proposed System:
⦁ Existing System:
The existing system, where businesses manage
their courier operations without specialized software, can be challenging,
time-consuming, and less efficient. Such a system may require manual
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processes, lack of real-time tracking, difficulty in route planning, and can
result in delayed deliveries, incorrect invoicing, and other errors.

⦁ Proposed System:
A robust courier management system with easy-to-use
software and real-time tracking features, can help businesses manage their
courier operations effectively. By using a courier management system,
businesses can optimize their courier operations, reduce the time and cost of
delivery, and improve customer experience.

2.2 Suggested Model description and reason for choosing:

To design and develop a robust courier management system that meets the
business requirements and user needs, we can use an agile software
development model. The agile model is an iterative and incremental
approach that focuses on delivering working software at the end of each
iteration. The agile model is beneficial for the following reasons:

⦁ Flexibility: The agile model allows for flexibility in requirements and

design, which is important in the dynamic business environment.

⦁ Customer collaboration: The agile model promotes customer

collaboration and feedback, which helps ensure that the final product
meets the user's needs and requirements.

⦁ Faster time-to-market: The agile model helps to deliver software

faster by breaking down the project into smaller iterations.

⦁ Improved quality: The agile model emphasizes continuous testing and

integration, which results in improved quality.

⦁ Reduced risks: The agile model enables risk management by

identifying potential issues and addressing them early in the
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 development process.

By using the agile model, we can ensure that the courier management
system is developed iteratively, with frequent feedback and testing, to meet
the business requirements and user needs. Additionally, the agile model will
enable us to incorporate changes and updates as needed, resulting in a more
effective and efficient courier management system.

2.3 Assumptions and Dependencies:

Assumptions:
⦁ The company has access to reliable and fast internet connectivity to
enable the smooth functioning of the courier management system.

⦁ The system will be accessed by authorized personnel who are trained

to use it effectively.

⦁ The data entered into the system is accurate and up-to-date.

Dependencies:
⦁ The development team will require access to the necessary software
development tools and technologies to build the courier management
system.

⦁ The system will need to integrate with existing systems, such as the
company's order processing system, to enable the seamless flow of
information.

⦁ The courier management system will require access to a reliable and

accurate tracking system to ensure the timely delivery of parcels to
customers.

⦁ The system will depend on the accuracy and completeness of the

customer data, such as the delivery address and contact details,
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 entered into the system.

2.4 Software tools and techniques:

⦁ Programming languages.

⦁ Web framework.

⦁ Database.

⦁ Cloud services.

⦁ APIs.

⦁ Payment gateway integration.

⦁ Shipping carrier integration.

⦁ Mobile app development tools.

⦁ Communication tools.

⦁ Analytics tools.

3.0 Specific Requirements:

3.1:Business Requirements:
BR-01: The system should provide real-time tracking of parcels from
pickup to delivery.
BR-02: The system should allow for efficient delivery scheduling based on
delivery schedules and the availability of delivery personnel.
BR-03: The system should optimize delivery routes to minimize delivery
time and reduce shipping costs.
BR-04: The system should effectively manage the resources needed for
parcel delivery, such as delivery personnel, vehicles, and equipment.
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BR-05: The system should provide customers with updates on their parcel
delivery, such as delivery status and estimated delivery time.
BR-06: The system should provide detailed reports and analytics on
delivery performance, including delivery time, shipping costs, and customer
satisfaction.
BR-07: The system should integrate with ecommerce platforms to automate
the parcel delivery process.
BR-08: The system should have a user-friendly interface that is easy to use
for both the companies and their customers.
BR-09: The system should be scalable to accommodate the growth of the
company's parcel delivery operations.
BR-10: The system should have robust security measures to protect
sensitive data and information related to parcel delivery operations.

3.2:User Requirements:
As a customer:

UR-01: Customers should be able to track their parcel in real-time from

pickup to delivery.
UR-02: Customers should receive regular updates on the status of their
parcel delivery, including estimated delivery time.
UR-03: Customers should have access to customer support to address any
questions or concerns about their parcel delivery.
UR-04: Customers should have the option to choose their preferred delivery
method, such as standard delivery or express delivery.
UR-05: Customers should receive notifications when their parcel is out for
delivery and when it has been delivered.
UR-06: Customers should have the option to reschedule their delivery if
needed.
UR-07: Customers should be able to view a history of their previous
deliveries for reference.
UR-08: The customer-facing aspect of the courier management system
should have a user-friendly interface that is easy to use.
UR-09: Customers should be able to trust that their personal and delivery
information is secure.

As a Companies:
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UR-01: Companies should be able to track their parcels in real-time from
pickup to delivery.
UR-02: The system should allow for efficient delivery scheduling based on
delivery schedules and the availability of delivery personnel.
UR-03: The system should optimize delivery routes to minimize delivery
time and reduce shipping costs.
UR-04: The system should effectively manage the resources needed for
parcel delivery, such as delivery personnel, vehicles, and equipment.
UR-05: The system should provide customers with updates on their parcel
delivery, such as delivery status and estimated delivery time.
UR-06: The system should provide detailed reports and analytics on
delivery performance, including delivery time, shipping costs, and customer
satisfaction.
UR-07: The system should integrate with ecommerce platforms to automate
the parcel delivery process.
UR-08: The system should have a user-friendly interface that is easy to use
for both the companies and their customers.
UR-09: The system should be scalable to accommodate the growth of the
company's parcel delivery operations.
UR-10: The system should have robust security measures to protect
sensitive data and information related to parcel delivery operations.
UR-11: The system should automate key processes such as parcel pickup,
delivery scheduling, and delivery confirmation.
UR-12: The system should be customizable to meet the specific needs and
requirements of each company.

3.3:Functional Requirements :
FR-01: The system should allow for real-time tracking of parcels from
pickup to delivery.
FR-02: The system should allow for the scheduling of deliveries based on
delivery schedules and the availability of delivery personnel.
FR-03: The system should optimize delivery routes to minimize delivery
time and reduce shipping costs.
FR-04: The system should manage the resources needed for parcel delivery,
such as delivery personnel, vehicles, and equipment.
FR-05: The system should provide customers with updates on their parcel
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delivery, including delivery status and estimated delivery time.
FR-06: The system should provide detailed reports and analytics on
delivery performance, including delivery time, shipping costs, and customer
satisfaction.
FR-07: The system should integrate with ecommerce platforms to automate
the parcel delivery process.
FR-08: The system should manage the users who have access to the system,
including employees and customers.
FR-09: The system should allow for the processing of payments for parcel
delivery services.
FR-10: The system should confirm the successful delivery of parcels to
customers.
FR-11: The system should manage exceptions such as missed deliveries and
undeliverable parcels.
FR-12: The system should manage the data related to parcel delivery
operations, including customer information and delivery information.

3.4:Non-Functional Requirements:
NFR-01: The system should provide fast and reliable performance, with
minimal downtime.
NFR-02: The system should be scalable to accommodate the growth of the
company's parcel delivery operations.
NFR-03: The system should have robust security measures to protect
sensitive data and information related to parcel delivery operations.
NFR-04: The system should have a user-friendly interface that is easy to
use for both the companies and their customers.
NFR-05: The system should be interoperable with other systems and
technologies used by the company.
NFR-06: The system should be compatible with the hardware and software
platforms used by the company.
NFR-07: The system should be reliable, with minimal errors and failures.
NFR-08: The system should be easy to maintain and upgrade over time.
NFR-09: The system should comply with applicable regulations and
standards related to parcel delivery operations.
NFR-10: The system should be available 24/7 to support the needs of the
company's parcel delivery operations.
NFR-11: The system should provide fast and responsive performance, with
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minimal lag time.
NFR-12: The system should provide prompt and effective support for users
of the system.

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THE END
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