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MID-TERM TEST
December 2022
Dear Mr Qin,
Two of the ten packages were damaged and looked as if they had been broken open in
transit. We estimate that the damage came to US$ 2,000. Because of this incident, not
enough goods were available to be delivered to our customers. Therefore, this led us
to various complaints and we had to compensate for about US$1,000.
The Order No. 312 was placed on 10 Jan 2021 and the contract was signed on 15 Dec
2020. The delivery requirement of this order is not later than two weeks from the date
of order. On 22 Jan 2021, the packages came to port of discharge and two days later
on - 24 Jan 2021, they were received. Besides, packing was in good condition as B/L
had marked “clean” signed by the captain.
We are greatly dissatisfied with the delivery service because of the aforementioned
problem. I have already attempted to resolve this problem by requesting the following
solutions. We suppose we should be compensated appropriately and the compensation
must be in the next SOA, no need to pay in cash. In addition, we expect to receive a
20% discount for the next order as we had witnessed a great loss due to this
unpleasant experience.
Thank you for your anticipated assistance in resolving my problem. Please contact me
at (+084) 08. 443789 or haithuan@gmail.com if you have any questions.
Sincerely,
Director
HAI THUAN Co.