FREQUENTLY ASKED QUESTIONS (FAQ)
POLY STUDIO P SERIES PERSONAL VIDEO
CONFERENCING DEVICES
Sales and Partner FAQ
POLY STUDIO P SERIES
How are the Poly Studio P
Series personal video
conferencing devices different
from other devices we sell for
meeting rooms?
Does this mean a Poly Studio
P Series device should only be
used at a desk? What about a
“focus room” or other shared
space designed for
individuals?
What applications can the Poly
Studio P Series products be
used with? Are they Microsoft
Teams and Zoom certified?
Does the privacy shutter on
Poly Studio P5 / P15 / P21
mute both audio and video?
What is the microphone pickup
range of Poly Studio P5 / P15 /
P21?
Poly Studio P Series is designed for personal use, not groups. This means
the cameras and audio are tuned to the needs of an individual, such as a
narrower field of view camera and focused microphones. They aren’t
recommended for group use cases, as it could result in some participants
not being seen or heard clearly. Products such as Poly Studio USB, Poly
Studio X30, and Poly Studio X50 video bars are recommended for
meeting spaces.
Focus rooms or other drop-in rooms designed for individuals to have
private video calls are a great use case for Studio P15 or P21. That’s an
individual use case, which is what these products are designed for. If the
room is primarily designed for 2 or more participants, then one of our other
Poly Studio products designed for groups is a better fit.
All Poly Studio P Series products use standard Windows and Mac audio
and video drivers and should work with any audio and video applications
that use those drivers. They are also planned for certification with Zoom
and Microsoft Teams, at or as soon as possible after they begin shipping,
No, it only mutes the video, as there are cases when you want audio to be
sent, but not video.
We haven’t published microphone pickup range specifications for the Poly
Studio P devices. All have microphones designed for clear pickup in a
personal workspace.

Is the Poly Lens Desktop app
required for Studio P5 / P15 /
P21 to work?
POLY STUDIO P5 / P5
KITS
What mounting options are
available for the Poly Studio
P5 webcam?
What are the benefits of the
magnetized attachment
between the Poly Studio P5
camera head and mounting
clip?
What is the purpose of the
USB-A port in the back of
Studio P5?
What type of USB connector is
on the Poly Studio P5 cable
that connects to the
computer?
Is the USB cable on Poly
Studio P5 removable?
Is EagleEye Mini being
discontinued?
Are Microsoft Teams versions
of the Poly Studio P5 Kits
available?
FREQUENTLY ASKED QUESTIONS (FAQ)
These devices use standard Windows and Mac audio and video drivers.
Poly Lens Desktop is not required but is highly recommended for keeping
the device software up to date and adjusting settings.
Poly Studio P5 comes with a mounting clip that’s designed to easily fit on
a laptop or external display. The camera head has a magnetized
attachment to the mounting clip. The camera head has a standard 1/4-20
tripod screw thread. No wall mounts or other mounting accessories are
available from Poly.
The unique magnetized design makes it easy to quickly remove the Poly
Studio P5 camera head to show a document or other materials up close,
and to swivel the camera to the left or right for the best view.
The primary purpose of the USB port is to connect the wireless adapter for
a Poly headset or Poly Sync speakerphone. This makes installation easier
and helps to free up a USB port on the computer. This port acts as a USB
hub, so any USB peripherals could be connected to it. Though we don’t
recommend connecting a wired headset, as it could pull the camera off the
laptop or display.
It is a USB-A connector.
No, the cable is connected to the camera body and cannot be removed.
No, there are other use cases for EagleEye Mini. But for personal webcam
use cases, Poly Studio P5 is the product that should be sold.
Not at initial release. They work with Teams, but are not the Teams-
optimized version of the headset or Poly Sync. We want product selection
to be simple, and not overwhelm with too many SKUs,
2

My customer wants the Poly
Studio P5 Kit, but with a
different headset, is this
possible?
If I quote a Poly Studio P5 and
a headset separately, can I
quote the same discount as
the Studio P5 Kits?
The Poly Studio P5 Kits that
include a wireless adapter
recommend users plug the
adapter into the Poly Studio
P5. Why don’t we recommend
this for the wired headsets?
POLY STUDIO P15
What mounting options are
available for Poly Studio P15?
How is Poly Studio P15
different from Poly Studio
USB?
What are the Studio P15 USB
ports used for?
FREQUENTLY ASKED QUESTIONS (FAQ)
The Studio P5 Kits are not just “two products in a box”, they are integrated
solutions with customized packaging and one set of documentation. It is
not possible to switch to a different headset. Customers who want a
different headset should order that headset and the Studio P5 webcam
separately. We will monitor demand and adjust the Studio P5 Kits as
needed.
There is no formal program for this, standard discounting rules apply for
Poly Studio P5 and a separate headset.
Users can connect a wired headset to the Poly Studio P5 camera if they
choose, though they will not be able to replace the back door on the
camera. But because this could cause risk of dislodging the webcam if the
cord is pulled, this setup is not recommended.
Poly Studio P15 ships with a mounting clamp that attaches to a standard
1/4-20 tripod screw thread on the bottom of the device. This makes it easy
to place on top of a computer display, though it is not designed to use on a
laptop display. The mounting clamp can be removed for use with a tripod
or other device that can use the tripod thread. No optional stands or
mounts are available from Poly.
Poly Studio P15 is designed for personal use cases, while Studio USB is
designed for groups. The field of view of the cameras are quite different
and designed for these use cases – 90 degrees for Poly Studio P15 (ideal
for individuals, too small for groups), and 120 degrees for Poly Studio USB
(ideal for groups, too wide for individuals). There are several other
differences that make them better suited for the use case they are
designed for, such as mounting and management options. For more
details, see the Poly Studio P15 Sales Sheet.
The two USB-A ports can be used as a USB hub for the computer Poly
Studio P15 is connected to. They can be used for a Poly wireless adapter
or other peripherals and provide extra USB ports for the computer.
3
 FREQUENTLY ASKED QUESTIONS (FAQ)

POLY STUDIO P21

Is Poly Studio P21 powered No, it needs a separate power adapter. Just two cables are needed – one
over USB? for power, and one USB cable connects to the PC or Mac to handle the
display, camera, speakers and microphone to ease setup and minimize
cabling.

Can Poly Studio P21 be used Yes, it acts as a regular display, just like any display you would connect to
as a second display when not a PC or Mac.
in a video call?

How do you adjust the built-in It is adjustable using the Poly Lens Desktop app, or using sensors built
ambient lighting? into the back the device, behind both sides of the display.

Does the ambient lighting Not at first release, but this is expected in a future software update.
automatically adjust based on
the light conditions in the
room?

What kinds of devices can the The built-in wireless charging can be used with any device that supports
wireless charging built into the “Qi” charging.
stand support?

Does Poly Studio P21 have a No, it is a non-touch 1920x1080 display.

touch display?

Does Poly Studio P21 have Yes, it has two USB-A ports to act as a USB hub.
USB ports built in?

Poly Studio P21 has a headset The headset button can be used to quickly switch between the built-in
button, what is this for? microphone / speakers and a headset. At first release this is only
supported with 3.5mm headsets, but it is expected to be supported with
Poly USB headsets in a future software update.

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All other trademarks are the property of their respective owners.

1/28/2021