WORKSHEET

TRY IT OUT! PROBLEM SOLVING

IN ACTION!

IMPROVE YOUR PROBLEM-SOLVING SKILLS

This exercise will help you get to the root cause of a problem. Once you
identify the cause of any problem, it’s easier to resolve the issue and prevent it
from recurring. If you improve your problem-solving skills, you will be more
prepared to handle issues—be it in your personal or professional life.

Task: Create a logic tree

Library books are often returned late. Think of the possible causes and fill out the
respective boxes below. If you need help, see page two of this worksheet for
guidance.

Sub-
Problem Branches Solutions
Branches

Library books
are returned
late.

HAVE FUN COMPLETING THE TASK

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WORKSHEET

This graphic shows the structure of the logic tree. Think of the possible causes and
solutions. Write them into the boxes.

Sub-
Problem Branches Solutions
Branches

Cause 1a Solution 1a
Possible
Cause 1
Cause 1b Solution 1b
Problem
Cause 2a Solution 2a
Possible
Cause 2
Cause 2b Solution 2b

Copyright © 2020 Accenture. All rights reserved.

WORKSHEET

USEFUL RESOURCE

Skills Builder can help you learn more about different ways you can vary your
tone and body language to engage your audience.

The Skills Builder Partnership is a collaboration of over 700 educators,

organisations and employers working together towards a common mission: to
ensure individuals of all ages build the essential skills to succeed. An essential
skills framework has been developed which breaks down eight essential skills
into teachable and measurable steps. These are skills that you may already
have, or skills you would like to develop.

Throughout the ‘Problem Solving in Action’ activity pack you have built your
understanding of:

- How researching and analysing the possible root causes of a problem

helps to identify the most appropriate solutions. The activity in this pack
and the lessons throughout the Solving Problems course reference
Step 8 of the essential skill Problem Solving in the Skills Builder
framework: “I explore complex problems by analysing the causes and
effects”.
- How breaking down the problem and brainstorming for solutions can
give a clearer view of the situation to tackle the issue more effectively.
The activity in this pack and the lessons throughout the Solving
Problems course reference Step 9 of the essential skill Problem
Solving in the Skills Builder framework: “I create solutions for complex
problems by generating a range of options”.

For more information, please refer to https://www.skillsbuilder.org/universal-

framework, where you can access the Skills Builder Interactive Universal
Framework.

Copyright © 2020 Accenture. All rights reserved.