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Itepli e.: t o e ntlu ir ies

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REPLTtrS'rO trNQUrRrtrS

OPENING

i. We rvould lilie to thard< you for 5,'our

enrl.rily No ... dated
.... .:.. in r,vhicir you asked
about

2. We are pleased to hear tiom 3,s111

letter of ..-.-- tlral you were nell

irnpressed with our sclection of

J. We acknowledge rnith thanks the

receipt of your enqtrirl'of i dated

4. We are pleased to ie*rn that you have

a demand lbr .. ."-- -. -- "... In reply to
your errquiry of .:. - -. - . -. .., we are

enclosing

ACKNO\ryLEDGE THrtT YOU CAF{ HBLP

i. Ch{ng t6i c6 mQt b0 tuy6n chon 1.

phong phir/ da d4ng c6c lo4i 6o len

phir hqp voi r-noi lira tu6i, dac biQt ln
tu6i tni0u ni0n mh quy ngili dd cap.

2. Nhir mhy chirng t6i kh6ng g[p kh6 2.

khdn gi khi san xuSt 6,000 clo'ir v! sirt

phAnr mir qtrf ngdi h6i trong thr-r hoi

hdng.

3. Chirng tdi co th6 cung c5p liAng hoa 3.

_l
-l
 llep/ies Iu enquiries

dang co s6n trong kho vd kh6ng kh6

khln gi khi d6p ung ngiy giao hdng

^l cau.
ma quy ngal yeu

4. Chring t6i c6 th6 cung cdp dich vu 4.

giao hiurg dOn t6n noi.

5. Chring t6i kh6ng gap kh5 khln gi khi 5.

ph6i cung c6p cho quf ngdi c6c sin

phAm dE duoc dC cAp vdr giao hdng

ngay vi hing di c6 sin trong kho.

SELLING YOUR PRODUCTS

t. Chirng t6i nghi ring chring t6i dd lAt l.

s6ng sudt khi quy6t dinh lpa chen m[t
hing r-rAy vi khi qulf ngdi nhin thAy
hing m5u, chiurg t6i d6m bio quY
-l
ngiri sE- d6ng j lh mdt hdng ndy d6c
: . J rt X ry
dao ca' ve mall sac lall mall ma.

2. MQt klii quy ngai chring kitin 1o4i rn6y 2.

Delta ho4t dQng thi quli ngdi sE c6 An

7 i.
tr-ro-ng rAt tot vi rnSy hoat dQrtg nid
kh6ng hong h6c gi.

Chirng t6i c6 th6 ddrn bio v6i qui

ngdi ring Omega 2000 ld n-rQt trong
nhfrr-rg lo4i m61, n6i tr6i nh6t tr€n thi
truong hi€r-r nay vd viOc chtng t6i tin
tudng nhr-r v6y c6 tliO dugc chfrng
minh bir-rg khozing tho'i gian bio hdnh
5 nirn cira chiurg tOi.

4. San phAm cira chiurg t6i co nhidu m6u 4.

n-r5 khac nhau va gi6rc b6t ngo.

a
 Replies to entluiri.es

5. Mgt khi quf ngii dE chring kiOn vd 5-

ki6m tra thir san phdrn cira chirng t6i,

chirng t6i chic chin quf ngii sE

kh6ng rnuOn b6 16'ccr hQi tuy6t voi

ndy.

6. Chring t6i vui mirng th6ng b5o v6i 6'

quf ngai ring sAn pham ctra chirng t6i

kh6ng nhfrng c6 nhiiu ki6u d6ng vi

miu sic kh6c nhau md cbn trdng sang
trong nhu nhfrng loai dit ti6n hon th5
,.:.
nhleu.

7. Chirng t6i xin luu ;i qu;i ngdi o'trang 7 '

20 cua quy6n catald md chung t6i da

giri vi co nhirng m{t hing thri c6ng
m! nghQ tuy6t hio dutv- c ldT n ttr bdn
tay tdi hoa cia c6c ngh€ nhAn-

8. V6i bang gi6 vd bia rn5u himg chirng 8.

- t6i giri kBm; qulf ngii c6-th0 th6y

hing hoa cira clrung t6i r6t dang d6ng
tr en.

g. Chring t6i hy vong ring mQt don dflt 9.

himg thu moi thuy6t phyc dugc quy

ngdi v0 ctrAt luo-ng c[ra nhfrng hdng
h6a md quf ngdi dang b6n.

10. Chting tdi tin tuo'ng ring viQc thwc 10.

hien don hiutg cfia quy ngdi thQt hodn

hao .sd thdi thuc quy ngiti datt hdng lqi

voi chrtng toi.

-J-
 Replies to enquirie,
,)*
11. Quli nghi c6 th6 yOn tAm vC chAt i 1.

ltro. ng cao c[ra sdn phAm chring t6i vi

tir tru6'c t6'i nay chiurg t6i chua bao
gio nh6n dug-c mQt khi0u n4i nio cita
kh6ch hirng.

12. Chirng tdi cAm tliAy ring quy ngiri c6 12.

th6 d6c biQt quan t6m d6n rnlu m5 F-

KhOng tdng rrhi6n liQu ti6u thu nhung
,.;. cip mQt lugng
kidu rn6'y ndy l4i cung
nhi6t lon hon 15% so v6'i cdc ki6u
tru6'c ddy.

BNCLOSING

l. Cliirng t6i xin gui kem theo ddY 1.

catalogue vd bdng gi6 hiQn hdnh b6o

gid CIF cdng Kobe. Hang m5u md
quy ngii h6i sE dugc giri sau bing
m6t chuy6n thu riOng.

2. Cirring t6i xin giri kdm cu0n s6ch gi6i 2.

thiQu vA san phAm Omega 2000 vd tin

chic ring quj ngiri sd nh6t tri d6y li
mQt trong nhirng lo4i rr6y t6t nh6t
thuoc loai nAy.

a
1 Chirng t6i xin g[ri kdm bing gi6 cita J.

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rlinh nhrurg tnu6tr noi 16 ld gia cA cdn

co thO thay ddi vi hi6n nay thi trtrdng

Ioai nguy0n liQu th6 khdng 6n dirih.

4. Theo ydu cAu c[ra quy ngdri, chirng t6i 4.

xirr giri kdm theo ct6y hdng m5u mlr

quyi ngdi ydu cAu cl6 qtry rrgdi xenr

-4-
 Replies to enquiries

xet-

5. Chiurg t6i mudn xin luu f mtc chiOt 5.

khAu sO ltrg-ng vi ciri6t kh6.u thuo'ng

mai rnd cliiurg t6i darrlr cho J<irich

hing d trang 19-26 mir quy ngii c6
',1
the qLIan tatll.

SUGGESTING ALTERI{A'TtrVES

Trong khi lo4i ddng co ndy cfrng c6 l.

:,.
tdt cd ciic d4c iinh cua ki6u hang lld
qLrj, ngii h6i, m6y Power c6 thOrn uu
di6rn li s6 luo.ng bQ phqn tird,o roi it
l'ro'n do d6 it hdng h6c hon.

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uro day Kreu nang nay oa ouqc cal 2.

ti6n, cic b6nh xe dE dugc thay bing

b6nh nhga, nhe ho'n, b0n ho-n vd rn4nh

hon.

EXPRESSII{G RtrGRET'S

Chirrrg t6i l6y lim ti6c li dl kh6ng 1.

cdn sin xuAt lo4i hdtrg rni quf ngii

,.;. - l.
ltol lrhretr nanl ltay rol.

CHirng t6i 15y lirm ti6c Ia khOng th6 2.

ddnl'r clro quyi ngii mirc chi6t kir6u

thrro-ng niai l07o vi vtvi muc gi6. dd

chho cl'rirng t6i dA lai it nliAt r0i.

a
Chirrrg t6i thtrbng thanh todn bing thr-r J.

tin dung khOng th6 hLry rgarlg v6i c6c

khhch hdng m6'i OC Uao vd qr-ry0n lo-i

cua cd lrai b€n. Vi vdy chirrrg tdi

-5
 Replies to enquiries

kh6ng th6 chip nh6rr phr-rong thu'c

thanh to6n chuy6n tiOn bing cliQn.

4. Vi gi6 b6n vi mirc ldi md chirng t6i co 4.

dLlo'c dd rAt th6p n6n chirug t6i kh6ng

th6 ddnh U6t ti'khoirn chi6t kh6u

thucrng mai nio cho 16 hdng ndy.

5. Chtng t6i lAy ldm ti6c thdng b6o ring 5.

loai hing K153 vd K157 kh6ng co

sin trong l<ho vir dr,r ki5n ddn cu6i

th5:ng nhy m6i co rnQt dgt hing nfia

:
ve.

6. Chiurg t6i l6y lim ti5c th6ng bdo li 6.

hi6n nay chirng t6i kh6ng thO d6p rtng

yOu cAu cta quy ngii duo'c.

7. Vi chiuig t6i mua b6n vo'i inirc gi6 7.

th6p vir qlryay vdn gvo6ln nhanh ndn

chung tOi khdng th6 cho quy ngiri
nrua chiu dr-rcrc.

8. Chirng tdi iay ldm ti6c phai noi ring 8-

ch[urg t6i kh6ng cdn s6n xuAt loai

hdng quy ngii dA cAP dOn vi nir6n
tliAy nhu ci.t ,d mdt hdng niy kh6ng
con dit lon dC sdn xuit r-rira. Cliirng tOi
.xin l6i lir kh6ng giirp gi dr-ro'c cho qu;i
ngii.

9. Viro thoi cli6m niy trong tilm uhu c6u 9.

l ,,1.
vd cac satt plratl t)la qLly llgal qtlall

den thtrong rAt cao vi chirng t6i

tl-riro'i-rg kir6r-rg th6 clfp iurg tAt ca c6c

do-n dat hiirg dtLo.'c. Tuy rlhi€n ch[urg

-6-
 Repiies to enquiries

cir t14i di6n cira minh d6n dO thuyOt

trinlr vd hu'6ng dAn s{r dUng. Vi viy
tuy quf ngdi c6' d6ng
'l ji hay kh6ng'
ch[rng tdi sC rit vui rnirng khi cir mQt
chuydn vi6n k! thu4t d6n ch6 qui
ngai d€ thu xOp mOt bu6i nhu th6- DI
nhi6n chi phi dn 6', di lai, th6ng tin
liOn lac vi b6o hitlm cria chuy€n vi€n

niy li do chirng tdi chiu.

CLOSING

1. Mt1t lin nita chirng tdi cAm on quf 1'

ngdi dI gtri thu cho chring t6i vd xin

hoan ngh€nh bdt cri c6u h6i ndo mi
quy ngdi n.,'-,5,t chirng t6i ha loi-

2. Chiurg tdi mong s6m nhAn duoc thu 2-

phuc ddp cria qr"ry ngdi vi dim bio

rAng do-n d[t hdng cira qui ngii sE

duo. c giai quy6t nhanh chsng-vd duoc

ch[rng t6i quan t6m chu c16o.

3. Chi ng6n ngfl'th6i thi kh6ng th6 3-

ctrirng minh cltrgc nhiurg gi chring tOi

cld khing dlnh vd sAn pliAm ctta minh-
chi c6 m6t clon d4t hdng thtr mcvi c6
tlr6 thuyet phuc quy ngdi vd clitiu ndy.

4. Ch[urg t6i r6t lnong muOn co co- l-r6i 4.

d6 quf ngdi thAy chiulg t6i c6 th6

phuc vi cho qu;f nghi hiOu qua nhu th5
nio.

8-
 Rep{ies to enr.Juiries

t6i liy vong rdng c6 th6 chdo bin cho

quy ngdi nay mai.

REFBRRING TO A SUPPLIER ELSEWHERE

l. Vi nhimg hdng l"roa quyi ngii h6i da I.

.l : : :.
h€t, ndu cAn gdp thi xin vui ldng 1i6n
ir6 conga ty ABC.

2. Chring t6i nghe n6i ld conga ty ABC 2.

hi6n dang b6n lo4i hdng md quf ngii

hoi mua vd chirng t6i s8n sing gi6i
tliidu cho qu! ngdi.

PROVIDING DEMONSTRATION

I. Chirng t6i sfir slurg cir chuyOn viOn k! 1.

thuflt d6rr d6 thuy6t trinh vi sir dgng

nta)/ tar clro.

2. Chfrng t6i sd chi thi cho dai diQn cua

lrinli de! qlrO quf ngai klri,qrryngdi

.i ,i
thav Ia tlen nhat.

a
J. Chirng t0i da grii kdm chi ti6t v6 loai J.

miy ndy nhurg cam thAy ld bu6i

thuy6t trinh vd l'rtr6ng d6n su dung sE
, ..,.;.
giirp qLry ngdi hi€ir rd th€ri'r v€ khd

nfu-rg cira nrdy. Vi v6y chirng tdi mudn

mcri quy ngdi tdi phdng trung bdy cria
ch[u-rg t0i c1C chirng ki6n mdy dang
hoat d6ng.

4. Vi cLr6n s6ch minh hoa gui kdrn thuc 4.

ra kh6rig th€ niro cho thAy hOt hi€u

nSng cua m6y n6n chirn gto6i mu6n

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