Kayelene Zipagan 12 ABM - Israel

Corporate Social Responsibility and Good Governance

CASE ANALYSIS
Instruction:

Read and analyze the five mini cases below. Then come up with a Written Report following the Steps in
Making Ethical Decisions.

SCENARIO:
You are employed in a large computer manufacturing company with approximately 1000 employees.
The company is located in a large metropolitan area.
CASE 1: Lorna is an administrative assistant in the Human Resources Department. Her good friend, Bill,
is applying for a job with the company and she has agreed to serve as a reference for him. Bill
approaches her for advice on preparing for the interview. Lorna has the actual interview questions
asked of all applicants and considers making him a copy of the list so he can adequately prepare.

CASE 2: Emily works in Quality Control. Once a year, her supervisor gives away the refurbished
computers to the local elementary school. No specific records are kept of this type of transaction and
Emily really needs a computer for her son who is in college. Her supervisor asks her to deliver 12
computer systems to the school.

CASE 3: Marvin is the secretary in the Facilities Management Department. He has just received a new
computer and wants to try it out. Though his supervisor has a strict policy about computer use for
business purposes only, he wants to learn the e-mail software more thoroughly than his training can
provide. One good way to do this, he figures, is to write e-mail messages to his friends and relatives
until he gets the knack of it. He is caught up on all his work and only has 30 minutes left to work today.
His supervisor left early.

CASE 4: Richard and Conway are talking in the hallway about the employee benefits program. Conway,
who has had some recent financial trouble, explains to Richard how the benefits program has a
loophole that will allow him to receive some financial assistance that he really needs to help pay health
care costs for his mother. Cathy, a fellow worker, overhears the conversation. Later, Cathy is
approached by her supervisor who says he heard a rumor that some people were taking advantage of
the company benefits program.

CASE 5: Jennie was recently hired to work as a receptionist for the front lobby. As receptionist, she is
responsible for making copies for the associates. Her son, Bruce, comes in and needs some copies for a
school project. He brought his own paper and needs 300 copies for his class. If he doesn't bring the
copies with him, he will fail the project. The company copier does not require a security key nor do they
keep track of copies made by departments.

Steps for Making Ethical Decisions :

Identify the ethical issue or problem.
List the facts that have the most bearing on the decision.
Identify anyone who might be affected by your decision and how.
Explain what each affected person would want you to do about the issue.
List three alternative actions and identify the best and worst case scenario for each alternative, anyone
who would be harmed by this choice (and how), any values that would be compromised by selecting
this alternative, and any automatic reasons why this alternative should not be selected (legal issues,
rules, etc.).
Determine a course of action.

Use this template/worksheet:

Case 1.

Ethical Facts Persons Involved Alternative Actions Course of Action

Issue/Problem
(3)

Lorna is giving Lorna violates the Lorna - 1. Use the internet 1. If Lorna get caught
advance question for code of ethics for administrative or any platforms to they might face
her friend which is the part of the assistant from HR conduct a simple consequences
another type of company for giving research on how to because of their
and Bill - friend of
unethical practices an advance question prepare for a job actions. But on the
for her work. to her friend. Lorna interview. This may case of Bill if he get
take some time to hired its his
practice but it helps conscience that will
Ethical Facts Persons Involved Alternative Actions Course of Action
Issue/Problem
(3)

you to understand take his morality.

what is the essence
of doing a job 2. On the other
hand, if both of
interview.
them took the safest
2. Seek for help to and acceptable way
those people who they will not face
have knowledge and any trouble in the
experience. In other future. In order to
case they may not get your desired
be able to meet you work put an extra
but it is effort into it.
recommended to
have a helping hand. a. Be patient

3. Prepare yourself b. Know your actions

and more c. Be professional
importantly practice
your speaking skill
for any situation that
might come. Thus,
these alternatives
will help you to
prepare without
violating any rules.

Use this template/worksheet:

Case 2.

Ethical Facts Persons Involved Alternative Actions Course of Action

Issue/Problem
(3)

Emily who works in Working as a quality Emily - works in 1. Emily can still take Through different
quality control control recquires the laptop but it situation proper way
Ethical Facts Persons Involved Alternative Actions Course of Action
Issue/Problem
(3)

needs laptop for her your transparency Quality control might become of approach can
son. for the work inconvinient in the solve a problem. If
Supervisor future because it is the request is not
Son already worned out. possible think of
other solution. Be
2. The supervisor practical and
can contact the observe your
school first before financial situation if
donating the you can provide
laptops. what is needed.
3. Emily can request
from her supervisor
if she is allowed to
take one of the
laptop for the sake
of her son. But it is
up to her supervisor
that will make the
decision.

Use this template/worksheet:

Case 3.

Ethical Facts Persons Involved Alternative Actions Course of Action

Issue/Problem
(3)

Marvin did not In some cases there Marvin - Secretary of 1. Minimize your Due to Marvin's
follow the rules from are rules that we still the Facilities inappropriate dubious actions he
his own supervisor need to follow to Management actions forgotten his works
minimize our Department and pushing himself
problem inside a 2. Observe discipline to finish the loaded
Supervisor
workplace. 3. Manage your time works in a short
when doing a work period of time.
Ethical Facts Persons Involved Alternative Actions Course of Action
Issue/Problem
(3)

and making some

stuff.

Use this template/worksheet:

Case 4.

Ethical Facts Persons Involved Alternative Actions Course of Action

Issue/Problem
(3)

Taking advantage on Taking advantage of Richard 1. On Conways 1. If the problem has

the loophole of the something can be situation he can still been solve observe
company program good and bad in Conway benefit from the the following:
different Cathy loophole of the
circumstances. program but he a. Do not take
Supervisor advantage of
must avoid it before
the supervisor takes someone's fault
action. b. Take other actions
2. Cathy should also istead of cheating.
tell the truth
because its their
company that will
suffer from the
problem.

3. Spreading rumors
might also benefit
some but it will
affect the others.
The best way to do
is to stop spreading
it.
Use this template/worksheet:

Case 5.

Ethical Facts Persons Involved Alternative Actions Course of Action

Issue/Problem
(3)

Decision making Company's Jenny - works as a 1. Since the Be practical when

between a work and documents were receptionist company do not you're making a
a student school confidential track any copies decision. It can be
project Bruce - a studen from the useful in different
department. Jenny's situation but it also
son Bruce can use it has a loophole that
for school project. might cause more
problem.
2. But they should
use it properly if it is
recquired for a shool
project.

3. Cathy should
continue her work
and for the next
time she must think
for her decision that
might benefit her in
tye future.