Work Order Details Page 1

Report Title: Work Order Details

Run Date and Time: 07-03-2023 09:22:21 Singapore Time
Run by: Ramachandran Srinivasan
Table name: facilities_request

Work Order

Number: WO8805541 Opened by: Ramachandran Srinivasan

Type: Reactive Opened: 17-01-2023 17:03:47
Contact: On Hold: false
Contact Company: On Hold Reason:
Request Company: Pending: false
Contact Mobile phone: Pending Reason:
Alternative Contact: checklist: false
Alternative Phone Number: Urgency: 3 - Low
Site Code: SIN11 Priority: Low
Equipment ID: SIN11_S400_L4M_G1_GEN_B Status: Ready
Property assignment: Approval: Approved
Account status: Assignment group: SIN11 Engineering
Ticket Status: Assigned to: Ramachandran Srinivasan
Lease: Vendor Needed?: false
Equipment ID Class: Generator Vendor Name:
Category: Facilities Request Vendor Scheduled date:
Subcategory: Planned Maintenance Assigned vendor:
Other Subcategory: Vendor reference:
Discovery Field: Planned Modification or Retrofit Change request: CHG0411934
Planned start: 12-03-2023 08:00:00 Parent:
Planned end: 12-03-2023 22:00:00 Part of Group Change: false
Extend Work Window: false Cancel Codes:
Billable: false External Reference Number:
New Issued Badge: false External Source:
Returned Badge: false Contact type: Phone Call
Type of Employee: Bulk Visitor: false
Have you notified Human Resources false Customer communication update: false
(HR)?: Email Alias Originated: false
Do you want this WO to send an email false
to HR to trigger corporate off-boarding
?:

Short Description:
MTU is replacing fuel injector O-ring for S400 GEN B
Description:
MTU is replacing fuel injector O-ring for S400 GEN B
Details:

Resolution:

Run By : Ramachandran Srinivasan 07-03-2023 09:22:21 Singapore Time

Work Order Details Page 2

Date / Time of Requested Audit:

Existing Customer:
false
ISO Certificate:
false
SOC Report:
false
Bridge Letter:
false
Questionnaire Request:
false

Additional Information

Number of Packages: Tracking / Reference Number:

Product Type: Package Details:
Scheduled Date/Time: Package Information:
Parent Case Number: Hot Cut: false
Case Manager: Date/Time SLA:
FOC Date: Delay Reason:
Operations Project Manager: Type of De-Install:
Closure Code: Implementation Start Date:
Closure Sub Code: Effective Termination Date:
Cross Connect Line Item:
Material Order Requirements:

Daily Site Security Checklist

Are the front doors secured and Were any housekeeping deficiencies
operating as designed?: noted?:

Are all the sites intercoms operating Were any doors found to be propped
correctly?: open, taped open, or tampered with?:

Are all of the sites Card Reader and
Bio-Metric Readers operating
correctly?:
Are all of the sites Monitoring points
operating correctly?:
Are all POP Rms, IDF cabinets, MEP
areas secure?:
Conduct a patrol of the building. Was
there any vandalism or graffiti
observed?:

Are all of the sites CCTV devices
operating correctly?:
Are the site's exterior gates and
fences free of damage and operating
correctly?:
Conduct a patrol of the building. Were
there any suspicious vehicles
/anything?:
Are all perimeter access points and
MEP yards secure?:

Is the sites EKMS system(s) operating
correctly and are all keys accounted
for?:
Does the site have active construction
taking place?:
Is there an approved construction
security plan?:
Are loading dock roll ups, staging
areas and storage rooms secure?:
If yes to Unsecured Area, Is there a Yes
security officer posted in the area?:
Is there any unsecured scaffolding
leading to any part of the building?:

Run By : Ramachandran Srinivasan 07-03-2023 09:22:21 Singapore Time

Work Order Details Page 3

Are there any conditions related to a

construction task that could lead to
secur:
Are there any unsecured access
points from a construction area to the
building/M:

Activity

Activity Type: Electrical Symptom Field: Hardware Replacement

Activity Subtype: Generator Actual work start:
Activity Category: Repairs or Troubleshooting which Actual work end:
requires a generator to be OFFLINE
Is RPP finger safe?:
Is the customer fully dual-corded?:
Is there a valid Energized Electrical
Work permit on-file?:

Risk: Critical Customer Notification Required: Yes

Work Performed By: Vendor SOP Required:
Timing of Customer Notification: 48 Hours MOP Required: Yes
Escort Required: Yes Regional Manager Approval: Yes
Switching Required by Digital Realty Yes Supervision of work required: Partial
Personnel:

Security

ARI reference: Start Date:

First Name: Start Time: 00:00:00
Last Name: End Date:
Representing Company: End Time: 00:00:00
Email: Visited Person:
Full Name: Visited Person Company / Host
Operation Type: Company:

Access Area: Access is requested for:

Insite Customer Portal Access: false Card Number:

Visitor Escort: Business Phone:

Visitor Escort Company: Mobile Phone:

Command Center Access Request: false
Route to Customer for approval: false

Communications

Operations Contact: CC Notifications:

Internal Communication:

Run By : Ramachandran Srinivasan 07-03-2023 09:22:21 Singapore Time

Work Order Details Page 4

06-03-2023 10:13:26 - Rathish Mani (Internal Communication)

Change Request CHG0411934 approved for this request.

27-02-2023 12:33:47 - Ramachandran Srinivasan (Internal Communication)

Change Request CHG0411934 successfully submitted for approval in reference to this request.

17-01-2023 17:03:47 - Ramachandran Srinivasan (Internal Communication)

Copied from WO8805534

Customer Communication:

Secure notes:

Maintenance plan:

Maintenance schedule:

Pbb_Only:
false

Shipping Details

Carrier Name:

Carrier Phone Number:

Attention to:

Recipient Phone Number:

Date:

Visitor Details

Visitor Details:

Access Details

Address: Phone:
City: Email:
State: Access Request Format:
Zip Code: New / Replacement:
Will Replace Lost Card: false Access Card Type:
Will Replace Lost Key: false Alternative Phone Number:
Is a Mailbox Key: false

Closure Information

Close Out Code:

Failure/Repair/Resolution Code:
Redirect Type:

Close notes:

Database Updates Required?:

Database Updates Feedback:

Run By : Ramachandran Srinivasan 07-03-2023 09:22:21 Singapore Time

Work Order Details Page 5

Cross Connect

Pricing validated against lease or false LOA Provided/Valid: false

license agreements: Circuit in Inventory System: false
Opportunity Created in Digital Realty false
SFDC:
Apptus #:
SO sent to Customer: false
SO Signed by Customer: false

Checklist

Onboarding

Customer Name: Suite:

Target Lease Commencement: Tier:
Technical Solutions Manager: Sector:
Project Type:
Delivery Manager:

Remote Hands

Number of Cross-Connects Installed:

Number of Cross-Connects
Disconnected:
Number of Hot-Cut Connections:
Disconnected Cable/s Have Been
Removed No Less than 48 Hours
After Disconnect? :
Cross Connect Details:

Related List Title: CIs Affected List

Table name: task_ci
Query Condition: Task = WO8805541
Sort Order: None

1 CIs Affected

Configuration Ite Manual propose

Applied Applied date XML Location Access Start Access End
m d change

false SIN11_S400_L4M false SIN11

_G1_GEN_B

Run By : Ramachandran Srinivasan 07-03-2023 09:22:21 Singapore Time

Work Order Details Page 6

Related List Title: Impacted Leases List

Table name: u_m2m_task_tenantcode
Query Condition: Task = WO8805541
Sort Order: None

4 Impacted Leases

Customer Name Site Code

JPMorgan Chase Bank S410-B JPMC Cage SIN11

Alibaba Cloud Private Limited S430 Alibaba Data Center SIN11
JPMorgan Chase Bank JPMC S410A (Permanent Access Only) SIN11
Alibaba Cloud Private Limited S420 Data Center SIN11

Related List Title: Part Requirement List

Table name: sm_part_requirement
Query Condition: Service order task Parent = WO8805541
Sort Order: Number in ascending order

None

Related List Title: Task SLA List

Table name: task_sla
Query Condition: Task = WO8805541
Sort Order: None

1 Task SLAs

Actual elap Business el

SLA definiti Actual elap Actual time Business el Business ti
Task Stage Start time Breach time sed percent apsed perc
on sed time left apsed time me left
age entage

WO8805541 FM - 5 In progress 17-01-2023 06-02-2023 48 Days 3 243.9 0 Seconds 12 Days 18 255 0 Seconds
business 17:03:47 11:00:00 Hours 56 Hours
days Minutes

Run By : Ramachandran Srinivasan 07-03-2023 09:22:21 Singapore Time

Work Order Details Page 7

Related List Title: Task List

Table name: task
Query Condition: Parent = WO8805541
Sort Order: Assignment group in ascending order

1 Tasks

Planned start Access Start Access End [

Short Descri
Number Priority Status Assigned to Task type Planned start date [Change [Work Order Work Order
ption
Request] Task] Task]

CHG0411934 4 - Low Ready Ramachandra MTU is Change 12-03-2023

n Srinivasan replacing fuel Request 08:00:00
injector O-ring
for S400 GEN
B

Related List Title: Work Order List

Table name: facilities_request
Query Condition: Change request = CHG0411934 AND Change request != (empty) AND Part of Group Change = true AND Sys ID !=
eb264cc41ba82d1c2c46635bbc4bcbcf
Sort Order: in ascending order

None

Related List Title: Work Order List

Table name: facilities_request
Query Condition: Contact != (empty) AND Contact = (empty) AND Status != Cancelled AND Status != Closed Complete AND Status != Closed
Incomplete AND Active = true
Sort Order: in ascending order

None

Related List Title: Work Order List

Table name: facilities_request
Query Condition: Parent != (empty) AND Parent = WO8805541
Sort Order: in ascending order

None

Run By : Ramachandran Srinivasan 07-03-2023 09:22:21 Singapore Time