Change Request Details Page 1

Report Title: Change Request Details

Run Date and Time: 07/28/2023 05:04:53 Eastern Daylight Time
Run by: Robert Federez
Table name: change_request

Change Request

Number: CNDT-CHG0186600 Type: eXception

Requested by: RANDALL ABBEY State: Closed
Affected customer: Conduent Risk: Moderate
Client sector: Conflict status: No Conflict
Category: Application Assessment done: true
Sub-Category L1: Oracle Application Assignment group: EAS-Hyperion-Level-2
Sub-Category L2: Other Assigned to: Kopparathi Reddy kopparthi
Business service: EAS - Corporate Applications Restricted: false
Configuration item: Hyperion - Essbase Current date: 06/05/2023 09:49:00
Project Number: Post-Change Tester / Signoff: Rosanna Hilario
PPM ID:
Reason Required: CAB – Missed Deadline/Cutoff

Short Description:
Sandy, UT - Oacle Essbase/Workspace - SSL Certificate update
Description:
The Oracle Workspace server SSL certificate is set to expire 8pm et on 6/6/2022. This certificate needs to be updated before expiration to prevent user
outage/complications.
Parent:

Change URL:
https://conduent.service-now.com/nav_to.do?uri=change_request.do?sys_id=ae0fef8f878721944e92fff5dabb3512

Planning

Justification:
The Oracle Workspace server SSL certificate is set to expire 8pm et on 6/6/2022. This certificate needs to be updated before expiration to prevent user
outage/complications.
Implementation plan:
1) Copy folder d:\oracle\wallet to d:\oracle\wallet_backup
2) Open Oracle Wallet Manager on server EASHYPPA01
2) Select the directory for the Oracle Wallet - d:\oracle\wallet
3) Enter the wallet password
4) Copy the updated certificate to the d:\oracle\wallet folder
5) Remove the current user certificate from Oracle Wallet
6) Import the updated user certificate to the Oracle Wallet
7) Save the Wallet
8) Restart Oracle services on EASHYPPA01
Risk and impact analysis:
The new certificate will not match the csr submitted. Implement backout plan and request a new certificate based on a new csr exported from Oracle Wallet.
Implement before 8pm et on 6/6/2023.

This report is Conduent Confidential Information

Run By : Robert Federez and was created by Conduent's ServiceNow 07/28/2023 05:04:53 Eastern Daylight Time
 Change Request Details Page 2

Backout plan:
1) Stop Oracle Services on eashyppa01
2) Copy cwallet.sso from d:\oracle\wallet_backup to d:\oracle\wallet
3) Start Oracle Services on eashyppa01
Test plan:
Load the workspace URL and verify the SSL certificate has an end date in 2024.

Approval

DSM approval groups: Infrastructure approval groups:

Business approval groups:
Senior technical manager: Sunil kumar Singh

B.U CIO approval groups: BU CIO-Enterprise Application Additional Approval Required:

Services Additional Approval User:
Freeze approval groups:

Schedule

Planned start date: 06/05/2023 03:00:00 CAB required: false

Planned end date: 06/05/2023 06:00:00 CAB Manager:

Actual start date: 06/05/2023 03:00:00 CAB date:

Actual end date: 06/05/2023 06:00:00 Outage: false

Outage start:
Outage end:

Conflicts

Conflict remediation details:

Notes

Watch list: Work notes list:

Additional comments:

Work notes:
06/05/2023 04:26:58 - Kopparathi Reddy kopparthi (Work notes)
We have updated new SSL certificated in EASHYPPA01.CORP.CONDUENT.COM server

Closure Information

Close code:
Successful
Close notes:
We have successfully updated new SSL certificated in EASHYPPA01.CORP.CONDUENT.COM server

External

Correlation display:
Correlation ID:

This report is Conduent Confidential Information

Run By : Robert Federez and was created by Conduent's ServiceNow 07/28/2023 05:04:53 Eastern Daylight Time
 Change Request Details Page 3

Related List Title: Conflict List

Table name: conflict
Query Condition: Change = CNDT-CHG0186600
Sort Order: None

None

Related List Title: CIs Affected List

Table name: task_ci
Query Condition: Task = CNDT-CHG0186600
Sort Order: Configuration Item in ascending order

2 CIs Affected

▲ Configuration Item Location City State / Province Country Class

EASHYPPA01 510 Parkland Dr. Sandy Utah United States Windows Server
Hyperion - Essbase UNIT A, 5TH FLOOR BANGALORE KARNATAKA India Application
AVIATOR BUILDING,
ASCE

Related List Title: Affected Customer List

Table name: u_m2m_task_companies
Query Condition: Task = CNDT-CHG0186600
Sort Order: Affected Customer in ascending order

1 Affected Customers

▲ Affected Customer Restricted

Conduent false

This report is Conduent Confidential Information

Run By : Robert Federez and was created by Conduent's ServiceNow 07/28/2023 05:04:53 Eastern Daylight Time
 Change Request Details Page 4

Related List Title: Impacted CIs List

Table name: task_cmdb_ci_service
Query Condition: Task = CNDT-CHG0186600
Sort Order: None

1 Impacted CIs

Configuration Item IT manager CI owner Approval group Location Operational status Manually added

EAS - Corporate JAMES SIMON Steven Hodgins Operational true

Applications

Related List Title: Approval List

Table name: sysapproval_approver
Query Condition: Approval for = CNDT-CHG0186600
Sort Order: Assignment group in ascending order

7 Approvals

State Approver ▲ Assignment group Comments Created

Approved Sunil kumar Singh 05/31/2023 14:27:47

Approved
No Longer Required
Approved
No Longer Required
No Longer Required
No Longer Required
Steven Hodgins BU CIO-Enterprise 06/01/2023 10:44:18
Application Services
ELIZABETH SHAW XCAB 06/01/2023 10:51:55
PAUL KILLICK XCAB 06/01/2023 10:51:55
GEOFFREY SCHENKEL XCAB 06/01/2023 10:51:55
CHRISTOPHER KING XCAB 06/01/2023 10:51:55
Vincent Anderson girot XCAB 06/01/2023 10:51:55

Related List Title: Assessment Instance List

Table name: asmt_assessment_instance
Query Condition: Task = CNDT-CHG0186600
Sort Order: Number in ascending order

1 Assessment Instances

▲ Number State Assigned to Taken on

AINST1117050 Complete RANDALL ABBEY 05/31/2023 13:42:29

This report is Conduent Confidential Information

Run By : Robert Federez and was created by Conduent's ServiceNow 07/28/2023 05:04:53 Eastern Daylight Time
 Change Request Details Page 5

Related List Title: Security Incident List

Table name: sn_si_incident
Query Condition: Change request = CNDT-CHG0186600
Sort Order: Case Number in ascending order

None

This report is Conduent Confidential Information

Run By : Robert Federez and was created by Conduent's ServiceNow 07/28/2023 05:04:53 Eastern Daylight Time