YPC INTERNATIONAL COLLEGE

Programme: BSc (Hons) Business Management

Assessment: Portfolio of Evidence

Subject: Personal and Professional Development

Module Code: 4506YPCBSC

Lecturer: Ms. Azmiera Husna

Group Members:

        Name:                                        LJMU ID:                         YPC ID:                  

1. SANTHIRAN A/L SUBRAMANIAM 1042550 BSBM2209053
Introduction

Portfolios are used by working professionals, businesses, and students to showcase their finest work
and demonstrate their accomplishments, talents, and potential (Sarah,2017). Portfolios demonstrate
a student's accumulated efforts and learning over time. They provide useful information on student
progress and skill mastery. The data and student perspective give essential information about how
each student learns and what is important to him or her in the learning process. A portfolio is a
dynamic collection of records that represent your achievements, talents, experiences, and
characteristics. It emphasizes and displays samples of your greatest work, as well as life experiences,
values, and accomplishments.

1. Reflective Writing
1.1. SWOT
1.1.1. Strength

The Cambridge dictionary defines strength as the ability to perform tasks requiring significant
physical or mental effort. I possess an in-depth knowledge of transportation and logistics which I’ve
yet to put to good use in my career, from that part also I’ve knowledge of allocation in West
Malaysia orderly. For example, I’ll allocate routes based on states so goods deliver faster to
destinated stores. In my career, communication is very important to give instructions and manage
people so goods are delivered safely. Apart from work, I am also able to be polite to my company
clients to be more sustainable and trustable. Based on my experience, my company transporters
mistakenly send goods to the wrong destination and we figured out how to solve it, I informed my
company client to not get absurd and settled on the time. This also shows; I’m good at managing
time.

1.1.2. Weakness

The Cambridge dictionary defines weakness as a specific aspect or feature of someone or something
inadequate or ineffective. My primary weakness would be being a risk-taker, even though it
sometimes can be good. For example, I loaded goods into my car which is a heavier weight
approximately half a tonnage, and as result, I reached the destination needed to be sent and once
done my car broke down. Secondly, overwork pressure can be one of my weaknesses because I am a
person who does things smartly way or simplified work. Furthermore, not easily build relationships
with others. As for my thinking, good relationships come from trust and loyalty. Based on my
experience, during my first presentation, one of the team members never follow the concept we
discussed and prepared earlier.

1.1.3. Opportunities

The Cambridge dictionary defines opportunity as a time or scenario that allows you to accomplish
something you desire or need to do or the option of doing something. As mentioned earlier, smart
ways or simplified work in this technology era. Innovations and technology development can be my
primary opportunity. Generally, technology helps many in terms of work. Based on my experience,
my company applied a tracking device on all its vehicles and this helps me to follow up with drivers
and easier to allocate their tasks accordingly. Secondly, I know the products which my company
receives and delivers. For example, glass products or product sensitivity higher to damage usually
will be wrapped or packed with bubble wrap and labeled as a handle with a care sticker on their box.

1.1.4. Threat
The Cambridge dictionary defines threat as the likelihood that something undesirable may occur or a
person or object that is likely to cause something undesirable to occur. Environmental effects, such
as floods due to heavy rainy seasons have a greater impact on work life. Secondly, obstacles to be
faced. For example, in a sudden breakdown vehicle with goods loaded, there will be many pressures
from clients and also other works will be postponed or canceled. There will be few consequences
and also ways to solve it. Furthermore, operation costs can be a threat to a manager and the
company. Based on my experience, although forecasting a project’s operating costs, miscellaneous
can be a bigger threat too as none knows about what’s coming up.

1.2. Personal Development Plan

The personal development plan is looking inward and concentrating on methods to improve oneself
is what personal development is all about. Personal development develops self-awareness, self-
esteem, and skills, and allows you to achieve your goals (Madeline,2022). From a career aspect, my
target is to improve my technical skills in transport and logistics example in using the system of
loading and unloading by setting up a situation to practice using the system and looking at ways can
perform better and faster. As a support for this, I can access its online guide or instruction and also
youtube tutorial videos. My targeted date would be by 20 April 2023. Secondly, from my academic
aspect, graduate in business management by December 2026. To graduate with good results have to
read more business books by borrowing from the campus library, online journals, and also articles.
The main sources here are the LJMU library, Amazon, and online sources. Thirdly, from a personal
aspect, by February 2024, I should have a Class E license that allows the holder to drive any type of
vehicle or lorry by attending a driving school trained by an expert. This can help me to gain more
knowledge on unloaded weight and handling on the road.

1.3. Skill Audit

A personal skills audit is a list of competencies and abilities that people have, desire to grow, and will
require in the future (Staff,2020). Splitting into two categories which are soft skills and hard skills.

My soft skill is effective communication with 8 out of 10 ratings. Communication is the process of
transmitting and receiving messages by verbal or nonverbal means, such as voice or oral
communication, writing and graphical representations, and signs, gestures, and behavior is known as
communication. Communication is defined as "the creation and interchange of meaning"
(Richard,2019). For example, group presentations will be active in communication to prepare and
deliver the best quality of their work to audiences. Next is my creativity, which is a 7 out of 10
ratings. Creativity entails bringing your ideas, thoughts, and ambitions to life. While you're being
creative, you might spot hidden patterns, link seemingly unrelated items, and come up with fresh
ideas (Kylie,2018). Based on my experience, I have made marketing posters for a big company as it
was baby contest posters with baby products and convincing easier tools for mothers towards
babies. Moreover, I have a problem-solving attitude. For example, I have little knowledge of
repairing smartphones and am also able to solve house wiring problems.

My hard skill is time management with 9 out of 10 ratings. Time management is the ability to
organize and arrange your chores and objectives (Dr. George,2021). For example, I manage to attend
classes on time and arrange my schedule based on my studies and work accordingly. Secondly, my
presentation skills with 8 out of 10 ratings. All of the traits required to design and deliver a clear and
successful presentation are referred to as presentation skills (Alison,2022). Based on my experience,
I have presented in my workplace and also my classes with a better understanding of the case.
Furthermore, my computer skills with 7 out of 10 ratings. Computer skills are talents that allow you
to utilize computers and their applications more effectively (Indeed,2021). Based on my experience, I
create delivery orders in excel with a few features such as V-lookup, pivot table, and data analysis.

1.4. Mission Statement

A mission statement is a formal explanation of the guiding principles of a company or individual (The
Upwork Team,2021). As for myself, I want to gain knowledge of freight forwarding and be a logistic
coordinator in a company by forming relationships also learning from industry experts.

2. Job Analysis
2.1. Job Advert

A job advertising, also known as a job listing, is a written description of a vacant post that educates
candidates. These adverts are created by human resources (HR) specialists to entice candidates to
apply. For a position in charge of seeking new employees for a company, this benefits from knowing
what a well-written job posting comprises (Indeed,2021).

I would like to apply for a job at DHL Global Connectedness Index. A corporation that established
cross-border express delivery in 1969 and is today present in over 220 countries and territories
throughout the world, as a full-time customer service functional coordinator.

2.2. Job Description

A job description is a detailed summary of a position's duties, credentials, and essential abilities. A
job description is essentially a thorough advertisement for an open post (Rachel,2022). The job
descriptions from DHL Global Connectedness Index are when local meetings or conferences are
conducted, function as secretary and liaison-in-charge. Help the Senior Director of Customer Service
in the production of meeting notes/materials. For example, under the supervision of the Senior
Director, Customer Service, develop slides for presentations and does basic analysis of CS-related
data and information. Organize travel and lodging for CS participants, contact specified hotels to
make reservations, and monitor any additional logistics arrangements. Furthermore, collaborating
with the coordinators of other departments to ensure that administrative office information and
procedures are kept up-to-date and efficiently followed. In the absence of the Senior Director,
Customer Service, manage the office and ensure that any items needing the Senior Director,
Customer Service's attention are diverted with discretion and methodically addressed. Any
additional customer service-related activities and tasks are given by the Senior Director, Customer
Service. Organize and/or coordinate critical or large-scale Customer Service or corporate events such
as conferences, visitor lunches, and amusement activities. Collect data and documentation for CS
reporting, making sure deadlines for Customer Service reports and other paperwork are met.
Department administrator, including recording CS Managers' leave and attendance. Department
administrator, including purchasing management. Moreover, maintain an up-to-date file structure
that allows for rapid and easy referencing. New claims and Purchase Requisitions are processed for
the Customer Service Department. Perform all administrative and confidential tasks for the Senior
Director of Customer Service to ensure the CS team runs well. Process department incentive rewards
for eligible CSA revenue-generating activities. Manage incentive programs such as employee
rewards, loyalty points, sales leads, and so on.

2.3. Person Specification

A person specification is a written description of the perfect applicant for a certain position. It should
specify the abilities, knowledge, credentials, and experience that the employer believes are essential
for someone to execute the job at the requisite standard also the person specification is usually
prepared alongside the job description, which specifies the purpose and responsibilities of the
function being filled. (Davidson,2022). To apply for this position at DHL Global Connectedness Index,
I need to show extraordinary inventiveness, imagination, resourcefulness, and empathy. Secondly,
relationship skills and the capacity to network with many levels of a company and other business
divisions are essential. Lastly, normally, a bachelor's degree in a related subject is required, as well as
three to four years of professional experience.