airtel Job Description

D
( eliverables, Decision level, Demonstrate & Dimensions)
Job Title: Account Manager Job Level:
Function: Sales Location:
Reporting to: Business Manager Date:
Purpose of the Job

Responsible for end-to-end telecom & connectivity needs of a set of Top key accounts in
the B2B Segment. Ensures achievement of the Sales & Revenue targets, by selling Data,
Voice, VAS and new product solutions.

Deliverables
Deliverables
 Build strategic relationship with key decision makers in the
accounts- Middle and Senior management, including CXOs
 Driving revenue enhancement in the accounts (both Data
and Voice) though effective account management, along-
with retention of the existing revenue
 Augment solution selling, and drive new product
penetration in emerging markets
 Co-ordinate with the cross functional teams, both internally
(BSG, CE, Networks, etc) and externally (Partners, Vendors,
Clients, etc) to ensure business target achievements and
meeting customer expectations on service delivery.
 Ensure the account business target achievement on: Order
booking, Revenues, Collections, New Account identification
and Churn control

Major Challenges:
 To work in alignment with processes on Data and Voice
 To work on retention of existing revenue as well and grow
new products.
 Account Penetration & Product Penetration

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Decision level
Prime: Final Decision Making
authority, accountable to the
Management
Shared: Decisions reached Contributory: Makes a
jointly with peers on a major contribution to a
collective basis decision or policy judgment
reached by others

Demonstrate (Key competencies)

 Commercial Acumen
 New Age Consultative Selling
 Understanding of technology
 Customer Service Orientation
 Key Account Planning & Management
 Executive Presence – ability to handle CXO discussions
 Enterprise/ Carrier Product Knowledge
 Negotiation skills
 Ability to devise creative ideas to attract the target customer’s
attention
 Regular Follow –up

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