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TROUBLESHOOTING
If you have problems with either of these two options, go to the Troubleshooting section by clicking
on the preceding blue link (or scroll down to that section).
• Step 2. Step 1 should take you to the screen shown in Figure 1 (overleaf). Left-mouse
click on the ‘Activate Now’ button.
• Step 3. Log in through the Microsoft Portal using your Murdoch university student login
(e.g. xxxxxxxxx@student.murdoch.edu.au) and password(1).
• Step 4. Completing Step 3 should take you to the screen shown in Figure 2, which should
auto-populate with your student details. If not, enter the required information manually.
In particular, make sure that the email address provided is your Murdoch University
email address (which should be the same as your login).
1. You will need to replace the xxxxxxxxx in the login and email addresses shown in this
document with your Murdoch University Student Number .
• Step 5. When filling out the form, please note that the Country/Region should remain as
Australia. After you have entered your First name, Last Name, Email address and Phone
number, and checked that it is all correct, left-mouse click the ‘Next’ button.
• Step 6. You should then see the Terms and Conditions (Ts&Cs) and will be asked to
accept these.
• Step 7. Follow any remaining prompts and insert any additional information requested.
This action will complete your registration, and it should take you to a web page similar
to the one shown in Figure 3.
• Step 8. Follow the process listed in the section entitled Download and Install MS Project.
You can jump directly to that section using the preceding blue link.
• Step 5. You may then see the Terms and Conditions (Ts&Cs) if you have not logged in
before and will be asked to accept them.
• Step 6. Step 5 should take you to the web page similar to the one shown Figure 5.
this information, make the appropriate change by left-mouse clicking on the ‘System
Type’ box, and choosing the correct option from the drop-down.
• Step 5. Depending on the System Type you have chosen (32-bit or 64-bit), Azure will
show options for:
• Project Professional 2019; or
• Project Professional 2016.
• Step 6. Choose the most appropriate application option (2016 or 2019) based on the
following focus box guidance.
• Step 10. Once the application has been completely downloaded, install the
software. This installation should be able to be done by following the prompts that
appear. If not, run the installation program (an .iso file) from where you have
downloaded it onto your computer.
• Step 11. Follow the installation prompts as appropriate. Once the software installation
is completed, check that the software opens.
• Step 12. When the application is opening, the system will ask you for the Product
Key. Click in the input box and press Ctrl+V if you completed Step 8. Alternately, go
back to the Azure web page and find the Product Key again. You can then copy and
paste or type in the Product Key where it is required.
Once you enter the Product Key, the application should open and be available for use. Have a
play with the interface, so you can begin to become familiar with the application. This simple
step can save you lots of time later when we begin to use the program.
Troubleshooting
If you have a problem with this process here are a few things that have worked to resolve
various issues in the past:
• Some students have not used their correct Murdoch University login and email, and this
creates problems. Make sure you carefully check this before entering the details. If you
have entered invalid information or there is a problem logging in, when you get to the
Murdoch login:
▪ Select the ‘Use another account’ option under the ‘Pick an account’ window.
▪ Insert the correct user name information into the Sign in window that appears, and
then insert the correct password.
• Students are sometimes locked out because they have entered the incorrect user account
or password information too many times. In this situation, when you get to the Sign in
window, select the ‘Can’t access your account?’ option and follow the prompts to reset
your account.
• In some situations, the students cannot access the Product Key. This means that you are
probably not logged into Azure with your Murdoch Student Number and password. In
this situation, log out from Azure and your Murdoch account, close all instances of your
browser, and then shut down your computer. After restarting your computer, open your
browser and do the following:
▪ Try logging in again. When doing so, check that all of the login information and
account information for Azure is using your correct Murdoch login. If not, log out
from Azure and Murdoch and establish the Azure account properly using the steps
detailed in the I do not have a Murdoch University Azure Account section of this
document.
▪ If your login is valid, go back through the steps listed in the Download and Install
MS Project section of this document. In many cases, restarting your browser and
computer will have resolved this problem, and you will be able to access the
Product Key.
If you have a problem with any of the steps, we will also cover this in the Topic 1 workshop.
If you still cannot get the software to install, please contact your lecturer, (Email:
ICT201@murdoch.edu.au ) as soon as possible.
As a final reminder, please download the MS Project software (or gain access to it) as soon
as possible. You will need it early in the ICT201 learning program.