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CORE COMPETENCY
Unit of Competency No. 1: COMMUNICATE EFFECTIVELY IN ENGLISH
FOR CUSTOMER SERVICE
LO1. Demonstrate an Ability to Express Oneself in a Clear and
Concise Manner
Expression.1
v. to feel + adjective n. feeling adj. physical
felt adj. emotional
felt
Questions.Exp.1
1. How did you feel when you got up this morning?
2. Do you feel happier when the weather is nice?
3. How do you feel when people are rude to you?
Expression.2
Questions.Exp.2
1. Who do you love the most?
2. What kind of things do you love doing?
3. What kind of things do you hate doing?
4. Which is more important for your happiness, love, or money?
5. Are you very emotional person?
Expression.3
If you are jealous of someone, you feel angry because they have things that you want.
Questions.Exp. 3
1. Have you ever been jealous of anyone?
2. Do you think that jealousy is a dangerous emotion?
3. Are you a jealous person?
Expression.4
n. relationship n. girlfriend
n. marriage n. boyfriend
Questions.Exp.4
1. Who was Romeo’s girlfriend?
2. Do you think marriage is the most important relationship?
3. Which is more important in a relationship, love or money?
Expression.5
e.g. Rude people make me angry. = I get angry when people are rude to me.
My girlfriend’s present made me happy. I was happy because I got a nice
present from my girlfriend.
Questions.Exp.5
1. Does working hard make you tired?
2. Does sunny weather make you happy?
3. Do your friends ever make you angry?
Expression.6
Questions.Exp.6
1. What kind of films make you laugh?
2. Has a book ever made you cry?
3. Does bad weather make you feel sad?
4. What kind of things make people cough?
Expression.7
expr. to make the bed expr. to make friends expr. to make money
Questions.Exp.7
1. Do you make your bed every day?
2. Do children like making new friends at school?
3. Have you made any new friends since you came to this school?
4. What kind of people makes a lot of money?
5. How can you make money if you don’t work?
Expression.8
v. to show v. to hide
showed hid
shown hidden
show something to someone - She showed her photos to everyone
hide something from someone- He hid his cigarettes from his parents
Questions.Exp.8
1. When do you have to show your passport?
2. What do new students have to show the teacher at this school?
3. Did you ever play games where you tried to hide from your friends?
4. What kind of things did you hide from your parents?
Expression.9
Questions.Exp.9
1. What do you look at when you want to know the time?
2. What am I looking at?
3. If you want someone’s telephone number, where do you look for it?
4. If you want to know the meaning of a word, where do you look for it?
5. Where would you look for a telephone number?
Expression.10
v. to describe n. description
If you describe someone or something you say what kind of person or thing they are.
e.g. My brother is 19 years old, he is quite tall with short, blond hair and
blue eyes.
A tomato is small, round, and red vegetable.
Questions.Exp.10
1. Describe a room in your house.
2. What do adjectives describe?
3. What do adverbs describe?
4. Do the police sometimes give descriptions of criminals they are looking for in
newspapers or on television?