Sinh viên A: bạn đang làm việc cho một công ty du lịch (xây dựng tên công ty của

bạn). Khi bạn đang làm nhiệm vụ, một khách hàng gọi điện hỏi về chuyến tham
quan để ......................... Trả lời điện thoại và cân nhắc những điểm sau đây của bạn
cuộc hội thoại:

Sinh viên B: bạn đang tìm kiếm chuyến tham quan cho:Thư giãn sau kỳ thi cuối kỳ
của bạn, Đi du lịch với (những) người bạn thân, Tận hưởng cuộc sống trong mơ sau
khi trúng vé số. Hỏi sinh viên A một số thông tin cần thiết về nơi bạn muốn đến. Yêu
cầu của bạn nên về: thời gian; khách sạn; tham quan du lịch; giá; vận tải; …

A: Reng reng ... Hello, my name is A The, I'm an employee of Viet A travel agency, what
do you need from us?

B: Hi, I need a tour for me and my 5 friends. Can you help me?

A: Yes, do you need a 1-day, 2-day or multi-day tour?

B: I need a 2 day trip

A: Yes. My company has a 2-day tour package for you. Here are the places you can
choose to visit: Nha Trang, Vung Tau, Dong Thap, Phu Quoc..

B: Wow that's interesting, I want to choose Nha Trang tour because I've never been here
before, please introduce me to this tour information.

A: Nha Trang 2-day tour includes attractions such as: visiting WinWonders Nha Trang
entertainment area, Nha Phu Bay, Monkey Island, Nha Trang Night Market.

B: Thank you, what hotel are we staying at?

A: You will stay at the 5-star Muong Thanh Luxury Hotel, travel by Futa car, the total
cost for this tour is 2 million VND.

B: When is the best time for this trip?

A: The best time for this trip is January and February, if possible you can go this month.

B: Great, so let me book this tour, my scheduled departure date is January 15, okay.

A: Yes, please be at the location on time and the trip is most complete, our car will come
to pick you up 15 minutes before
B: Where and when will you pick us up?

A: 4:00 am on January 15 at Van Hanh Mall Park, District 10. If you have any questions
or have problems, please call us at hotline 033 144 255.

B: Ok see you soon, you're so thoughtful.

A: Thank you, have a good trip.

AHIHI

A: Good morning. This is World Travel. Thân is speaking. How may I help you?

B: Good morning. I’m THE. I’m calling for book a tour. Can you help me?

A: Do you want to go inbound tour or outbound tour?

B: I prefer to travel domestically. What tours does your company have?

A: Currently, my side is having a tour to Nha Trang, Da Nang, Phu Quoc, Da Lat. Where
do you like to go?

B: I will choose to go to Dalat, I think it will be suitable for my group of 4 friends.

What destinations does the tour to Da Lat include?

A: You can visit the Valley of Love, Datanla Waterfall, Langbiang Mountain, Tuyen
Lam Lake, Van Thanh Flower Village, Linh Phuoc Pagoda.

B: How is the accommodation?

A: Our company has 2 options, you can stay in a homestay or a hotel. I can arrange for
you.

B: How is the transportation?

A: You don't need to worry about that. From Ho Chi Minh City to Da Lat, you will be
able to take a plane, fast, safe and comfortable. Coming to Da Lat, we will assist you in
renting a car or motorbike for you

B: It sounds great. What activities will I be able to participate in on this tour?

A: You can visit sightseeing as well as take pictures at Van Thanh flower village,
sightseeing boat, climbing mountains at Tuyen Lam lake, you can participate in games
from gentle to adventurous at the waterfall and finally you have You can explore the
construction of 18 floors of hell at Linh Phuoc pagoda.

B: Wow that looks interesting. When is the best time to go to Da Lat?

A: You can go there in spring or summer, it's very beautiful. I have a tour next month, do
you want to go?

B: What price?

A: This is a 3 day 2 night trip .Our company has 2 options for Dalat tour: basic and
luxury package. Which package do you want?

B: What does it include?

A: Basic package includes airfare, room for 6 million VND and luxury package includes
2-way air ticket, homestay, breakfast and dinner there for 10 million VND.

B: I choose the luxury package. When to depart?

A: 15th of February. In Da Lat now is very cool, you should bring suitable clothes as well
as warm clothes.

B: Can you give me the address of the company so that we can exchange details?

A: You can go to 355 Le Hong Phong Street, Ward 2. District 10, HCMC

B: I will come this weekend. Thanks for helping me.

A: It is our pleasure to serve you.Thank for your choosing World Travel. See you later.

ĐỔI VAI

TÌNH HUỐNG 2: Do bạn đang thay đổi vai trò, hãy chọn một chuyến tham quan
khác.

A: Ting ting ... Hello, my name is THE, I'm an employee of Ben Thanh Tourist travel
company, what do you need from us?

B: Hi, I need a tour for me and my boyfriend. Can you help me?

A: Yes, do you need a 1-day, 2-day or multi-day tour?

B: I need a 3 day trip

A: Yes. My company has a 3-day tour package for you.

Here are the places you can choose to visit: Nha Trang, Vung Tau, Da Lat, Phu Quoc..

B: Wow that's interesting, I want to choose Phu Quoc tour because I have never been
here before, can you please introduce me this tour information.

A: Phu Quoc 3-day tour includes attractions such as:

Pearl Island, Phu Quoc Prison, Phu Quoc fish sauce barrel house, Back beach, Dinh Cau,
Duong Dong Market, ..

B: Thank you, which hotel will I stay at?

A: You will stay at the 5-star Suoi May Graden Resort hotel,

travel by plane, the total cost for this tour is 7 million VND.

B: When is the best time for this trip?

A: The best time for this trip is May and June, if possible you can

go in May because the weather is very fresh at this time.

B: Great, so let me book this tour, my scheduled departure date is May 15, okay.

A: Yes, please be at the airport before departure

time for the most complete trip.

B: What time does the flight start and what airline?

A: The flight will start at 4 am on May 15, BamBo Airway.

You should be at the airport 4 hours before your flight starts.

If you have any questions or have problems

B: Ok see you later, you're so thoughtful

A: Thank you, have a good trip.