Scribd Logo
Upload

Welcome to Scribd!

  • Q&A For Customer Centricity

    Uploaded by

    Amit Kumar
    7 views1 page
    This document provides 10 possible questions for a knowledge sharing session focused on customer centricity, including questions about defining customer centricity, gathering customer insights, creating a customer-centric culture, measuring success of initiatives, learning from other successful companies, balancing customer needs with other stakeholders, the role of technology, and continually improving understanding of customers.

    Original Description:

    Original Title

    Q&A for customer centricity

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    This document provides 10 possible questions for a knowledge sharing session focused on customer centricity, including questions about defining customer centricity, gathering customer insights, creating a customer-centric culture, measuring success of initiatives, learning from other successful companies, balancing customer needs with other stakeholders, the role of technology, and continually improving understanding of customers.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    7 views1 page

    Q&A For Customer Centricity

    Uploaded by

    Amit Kumar
    This document provides 10 possible questions for a knowledge sharing session focused on customer centricity, including questions about defining customer centricity, gathering customer insights, creating a customer-centric culture, measuring success of initiatives, learning from other successful companies, balancing customer needs with other stakeholders, the role of technology, and continually improving understanding of customers.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Here are some possible questions for a knowledge sharing session on customer centricity:

    What does it mean to be customer-centric and why is it important for a business?

    How can we gather insights about our customers' needs and preferences?

    How can we create a culture of customer-centricity within our organization?

    What are some common pitfalls to avoid when trying to become more customer-centric?

    How can we measure the success of our customer-centric initiatives?

    What are some examples of companies that have successfully implemented a customer-centric
    approach, and what can we learn from them?

    How can we ensure that our customer-centricity efforts are sustainable over the long-term?

    How can we balance the needs of our customers with the needs of other stakeholders, such as
    shareholders or employees?

    What role does technology play in enabling a customer-centric approach, and what are some key
    considerations when selecting and implementing customer-centric technologies?

    How can we continually improve our understanding of our customers and adapt our strategies
    accordingly?

    You might also like