Quality

Management
Quotes
Joseph M. Juran, W. Edwards Deming, Taiichi Ohno,
Phil Crosby, Masaaki Imai, Peter Drucker

#TQMforbetterFuture
#TQMforbetterFuture
 “All improvement happens project by project
and in no other way.”

-- Joseph M. Juran
Quality
Management “Goal setting has traditionally been based on
Quotes past performance. This practice has tended to
perpetuate the sins of the past.”
-- Joseph M. Juran

#TQMforbetterFuture
 “For many phenomena, 80% of consequences
stem from 20% of the causes.”

-- Joseph M. Juran
Quality
Management “Quality planning consists of developing the
Quotes products and processes required to meet
customer's needs”
-- Joseph M. Juran

#TQMforbetterFuture
 “Quality is pride of workmanship.”

-- W. Edwards Deming

Quality “Does experience help? NO! Not if we are doing the

wrong things.”
Management -- W. Edwards Deming
Quotes
“Eliminate numerical quotas, including
Management by Objectives.”
-- W. Edwards Deming

#TQMforbetterFuture
 “It is not necessary to change. Survival is not
mandatory.”
-- W. Edwards Deming

Quality “Nothing happens without personal

transformation.”
Management -- W. Edwards Deming
Quotes
“Learning is not compulsory... neither is survival.”

-- W. Edwards Deming

#TQMforbetterFuture
 “A bad system will beat a good person every time.”
-- W. Edwards Deming

“If you can't describe what you are doing as a

process, you don't know what you're doing.”
Quality -- W. Edwards Deming
Management
“If you do not know how to ask the right question,
Quotes you discover nothing.”
-- W. Edwards Deming

“Whenever there is fear, you will get wrong figures.”

-- W. Edwards Deming

#TQMforbetterFuture
 “Having no problems is the biggest problem of all.”

-- Taiichi Ohno

Quality “Progress cannot be generated when we are

satisfied with existing situations.”
Management -- Taiichi Ohno
Quotes
“Where there is no Standard there can be no
Kaizen”
-- Taiichi Ohno

#TQMforbetterFuture
 “Data is of course important in manufacturing, but I
place the greatest emphasis on facts.”
-- Taiichi Ohno

“No one has more trouble than the person who

Quality claims to have no trouble”
-- Taiichi Ohno
Management
Quotes “The more inventory a company has, the less likely
they will have what they need.”
-- Taiichi Ohno

“Ask 'why' five times about every matter.”

-- Taiichi Ohno

#TQMforbetterFuture
 “Quality has to be caused, not controlled.”

-- Phil Crosby

Quality “In a true zero-defects approach, there are no

unimportant items.”
Management -- Phil Crosby
Quotes
“Slowness to change usually means fear of the
new.”
-- Phil Crosby

#TQMforbetterFuture
 “When you're out of quality, you're out of business.”
-- Phil Crosby

Quality “Quality is free. It's not a gift, but it's free. The
'unquality' things are what cost money.”
Management -- Phil Crosby

Quotes “If anything is certain, it is that change is certain. The

world we are planning for today will not exist in this
form tomorrow.”
-- Phil Crosby

#TQMforbetterFuture
 “You don't have to be noisy to be
effective.”

-- Phil Crosby
Quality
Management “Selecting the right person for the right
Quotes job is the largest part of coaching.”

-- Phil Crosby

#TQMforbetterFuture
 “Progress is impossible without the ability to admit mistakes.”

-- Masaaki Imai

Quality “Kaizen means ongoing improvement involving everybody, without

spending much money.”

Management -- Masaaki Imai

Quotes
“Where there is no standard, there can be no improvement. For these
reasons, standards are the basis for both maintenance and
improvement”
-- Masaaki Imai

#TQMforbetterFuture
 “The most important thing in communication is
hearing what isn't said.”
-- Peter Drucker

Quality “Management is doing things right; leadership is

Management doing the right things.”
-- Peter Drucker
Quotes
“Whenever you see a successful business, someone
once made a courageous decision.”
-- Peter Drucker

#TQMforbetterFuture
 “Management by objective works - if you know the
objectives. Ninety percent of the time you don't.”
-- Peter Drucker

Quality “Effective leadership is not about making speeches

or being liked; leadership is defined by results not
Management attributes.”

Quotes -- Peter Drucker

“Making good decisions is a crucial skill at every

level.”
-- Peter Drucker

#TQMforbetterFuture
 “If you want something new, you have to stop doing
something old”
-- Peter Drucker

Quality “Leadership is defined by results not attributes.”

Management -- Peter Drucker

Quotes
“Knowledge has to be improved, challenged, and
increased constantly, or it vanishes.”
-- Peter Drucker

#TQMforbetterFuture
#TQMforbetterFuture

Thank You!

#TQMforbetterFuture