Individual wait-times
Real-time in-store dashboards
BRICKSTREAM QueueIQTM
For retailers, managing queues is critical to both customer
service and labor optimization. Everyone hates to wait.
Brickstream QueueIQ provides retailers with a solution to
measure and manage the service experience while
optimizing your labor resources.
PRODUCT DESCRIPTION
The QueueIQ application leverages the Brickstream
BehaviorIQ® platform and Brickstream 3D smart devices.
These components enable store performance metrics to be
delivered in real-time to store managers and employees for
reallocation of resources: putting associates at the right
place at the right time. Information and alerts are delivered
to mobile devices, browsers, or custom devices. Further,
real-time data collection integrated with a real-time
analytical framework provides the ability to predict future
service demand. Associates can now address future
service breakdowns proactively, while being provided real-
time KPIs on today’s store performance.
ADVANTAGES
Brickstream QueueIQ is the only solution capable of
managing all types of queues: parallel queues (one line per
server), linear queues (single line with multiple servers) and
unstructured queues (no designated line with one or more
servers). Brickstream 3D smart devices provide
unparalleled accuracy and provide the ability to capture
individual queue wait-times. POS integration is not required
for queue management, but is optionally supported for
conversion metrics. QueueIQ supports workforce
management data integration, enhancing labor forecasting
by supporting a customer demand model and providing a
feedback loop on store performance. Real-time, historical
and trend reporting across the chain and for each store
provides store managers, in-store staff, regional/district
managers and executives the rich information they need to
make decisions and improve performance.
© 2013 Brickstream. All Rights Reserved.
KEY FEATURES
• Supports structured and unstructured queue
formats
• Collects individual wait times and service times
• Includes a broad set of metrics: wait-time,
service time, queue length, open lanes, store
compliance score and more
• Real-time predictive analytics including future
open lane demand, predicted wait-time,
predicted traffic
• Delivers alerts and real-time metrics to in-store
mobile devices, web browsers, and custom
devices
• Brickstream Device Manager console reduces
deployment time and support costs for
Brickstream 3D smart devices
• BehaviorIQ multidimensional data warehouse,
supporting Brickstream QueueIQ behavioral
metrics, POS data, labor data, and workforce
management (WFM) data
• Web-based enterprise reporting of real-time,
historic, and trends for stores, regions and full
chain
• Integrates with Work Force Management (WFM)
systems to improve labor scheduling and
measure store schedule compliance
• User configurable service level criteria for store
performance KPIs
• Common platform facilitating expansion path to
other BehaviorIQ applications
 BRICKSTREAM ARCHITECTURE

• Windows Server 2008 or later

Optional
• Or Windows 7 or later
elements
• Minimum 2GBytes of memory
Dashboard such as adapters, • POS Adapter
(dependent upon number of
Server OS modules, • WFM Adapter
Brickstream 3D devices)
management
• Minimum 100 GB hard drive
system
• Minimum 3.2 GHz Intel I5 CPU

• IE 7 or later • One Dashboard server can

Browser Dashboard-to-
• Mozilla Firefox 6 or later support
Dashboards Device ratio
• Chrome version 4 or later up to 100 Brickstream Devices

Software delivery
Mobile Apps • Android OS • License, hosted, SaaS
options

ABOUT BRICKSTREAM®
Brickstream is a leading provider of behavior intelligence solutions for understanding human behavior in the places
where people shop, gather, work and play. Brickstream’s technology intelligently captures and analyzes data related to
the actions of people as they enter, move through and exit an environment, delivering the equivalent of clickstream
analytics for the brick-and-mortar world and surveillance to improve security. Premier retailers, grocery chains,
hospitals, banks and others use Brickstream to understand more about their customers and visitors, and draw on the
insight gained to enhance customer service, optimize resources, reduce loss, enhance security and maximize
economic opportunities. Headquartered in Atlanta, Brickstream has the largest installed base of 3D analytics smart
devices worldwide, a global network of partners, and regional offices in Europe and Asia.

For more information, email us at info@brickstream.com or call 1-866-BRICKSTREAM.

© 2013 Brickstream. All Rights Reserved.