S.

No Questions Strongly Agree Not sure Disagree Strongly

agree Disagree

1. The seats in the waiting area are very

comfortable.

2. I feel that I’m in good hands when I

come to the hospital.

3. I am always given a clean explanation of

why I am having tests done.

4. There are some things about my care in

the hospital which is needed to improve.

5. Side effects of medicine are rarely

discussed during my consultation.

6. I have been given advice on how to cope

with my health issues.

7. No matter how long you have to wait in

hospital, it’s worth it.

8. I’m satisfied with the care I receive in the

hospital.

9. It’s taking too much time in billing and

registration.

10. The cleanliness and sanitization of the

hospital is always done well.
 Questions Strongly Agree Not sure Disagree Strongly
agree Disagree

11. My questions are answered in words

that I find hard to understand.

12. It’s easy to get an appointment if I

need to come back to the hospital.

13. I’m given as much time as I need for

my consultation.

14. I am encouraged to ask questions

about my health issue.

15. Prescriptions for new medicine are

given without any explanation.

16. I’m usually told what the possible

side effects of the tablets could be.

17. Online or E- mobile registration for

OPD appointments are helpful to
save my time.

18. OPD help desk provide us correct

information about various doctors
and department.

19. The courtesy/respect/dignity was

shown towards me by doctors, nurses
and other staffs in OPD.