Luiza Noriega Muller

Kingston, ON
+1 (343) 422-3356
luiza.noriegamuller@student.sl.on.ca
https://luizanoriega.weebly.com/
Objective
To obtain a position in Field Placement as a Child and Youth Care worker
where I can utilize my interpersonal, adaptability and communication skills
through a beneficial work experience.
Qualifications/Skills
• Open-mindedness to learn new and more effective approaches to
situations
• Great communication skills developed through 2 years working with
children recreation and merchandising
• Active listener
• Highly pro-active and creative when solving problems in work settings
• Very passionate about working with people
Spoken Languages
• Fluent English
• Fluent Portuguese
• Beginner Spanish
Work Experience
(March 2023 – Present)
Guest Services Representative – Kingston Destination Group (Kingston, ON)

• Using knowledge about the products, cruises, trolley tours and the context
of Canada and Kingston in order to provide the best recommendations
based on the guest’s needs and desires
• Offering great customer service by demonstrating full attention and care
to clients through active listening, being attentive and caring to cause a
positive Canadian experience to visitors and residents of the country.
• Controlling the stock and quality of products, making reservations for
tours such as cruises and trolleys and giving feedback to company
members at the end of the day
(October 2021– August 2022)
Merchandising - Rockin Kidz Brazil (Sao Paulo, Brazil)
• Solving customer problems, providing services and clarifying doubts in a
polite, patient manner and making use of a positive attitude
• Making use of verbal and non-verbal communication skills to explain and
sell products with maximum clarity and honesty
• Expanding the brand’s visibility through building positive relationships
with clients and applying sales strategies

(June 2019 – December 2019)

Children Recreation - Mic Productions (Sao Paulo, Brazil)
• Entertaining and providing the well-being of children during events
• Promoting recreational and sports-related activities, also adapting and
creating art-based activities to be used with young people and children.
• Giving instructions with clarity and objectivity, adapting different types
of language to different age groups

(Unpaid) Volunteer Experience

(April 2022 – July 2022)
Volunteering - Beneficência Portuguesa Hospital (Sao Paulo, Brazil)
• Participating in Hospital Assistance Programs for children and youth
hospitalized due to cancer
• Performing cultural, educational or entertainment-focused activities to
ease the sadness and even reduce the permanence of several patients in
the health institution.
• Playing with toys, telling stories, playing instruments, singing, listening
and talking with children and adolescents at the Hospital.

Education

Child and Youth Care Program, St. Lawrence College

Kingston, ON (Present–2025)
Secondary School Diploma, Julio Pereira Lopes High School,
São Paulo, Brazil (2021)

REFERENCES AVAILABLE UPON REQUEST