C1/2 Exam

LANGUAGE
Complete the article with a word or phrase from the box.
as well as on the one hand both not only more
better others either or not once

ETHICAL BUSINESS
Everyone’s talking about ethical business, but what are business ethics? Quite simply, they are the principles
and moral values which determine how business is carried out. They apply to every aspect of a business,
(1) __________ internal and external: the investors, employees, customers, competition, government and
the environment. It’s about making sure that the company (2) __________ makes a profit but also puts
something back into society. However, whether it succeeds in doing this (3) __________ depends very
much on how open-minded the company and its shareholders are.
Some companies now have a code of ethics of which all staff should be made aware, but (4) __________
are still slow to see the need. Organisations address the ethics situation by establishing an ethics
management program. (5) __________ company leaders and managers have done this then they must
recognise that managing ethics is a process of continued reflection because it is about values and
associated behaviours. The (6) __________ they are aware of this, the more effective the program is likely
to be. (7) __________, staff wish to be treated fairly by their superiors, but on the other they can be
suspicious of ethics programs. Achieving preferred behaviours is tough so it’s vital to have a code of
conduct to avoid ethical dilemmas. (8) __________ taking advantage of diverse interests and perspectives,
ethics decisions made in groups ultimately reduce suspicion of unfair bias. To put it another way, (9)
__________ employees feel they are an integral part of the program, or the programme will fail.
Furthermore, the ethics management program will be rendered ineffective if training isn’t provided. The
sooner staff know exactly what the program entails, how it works and what their roles are going to be, the
(10) __________. Honesty is the key to a successful ethics program.

Rewrite each scenario using the third conditional.

e.g. The boss didn’t want to change the system. As a result the business collapsed.
If the boss had changed the system, the business wouldn’t have collapsed.

11. I took the job with Sanders Inc and became CEO after only five years.
If I _________________________________________________________________.

12. They didn’t invest in the new technology so their competitors became the market leaders.
If __________________________________________________________________.

13. We didn’t do enough research. Maybe that’s why the product failed.
If __________________________________________________________________.

14. We didn’t invest in that company and it made a lot of money.

If __________________________________________________________________.
C1/2 Exam
15. They didn’t sell the company last year, but they received an offer for $10 million.
If__________________________________________________________________.

16. He couldn’t find a job so he became an entrepreneur.

If __________________________________________________________________.

17. The directors were so indecisive that they lost the contract.
If __________________________________________________________________.

18. The product didn’t sell well because we targeted the wrong market.
If __________________________________________________________________.

19. I didn’t get the job because I didn’t have the right qualifications.
If __________________________________________________________________.

20. We slashed the prices of our products in store. They sold out in minutes.
If __________________________________________________________________.

SECTION 2: LISTENING
Track 4
Listen to an interview with Daniel Franklin talking about CSR and complete the notes with no
more than TWO words in each gap. Listen twice.
We expect more from companies today because of the Internet, NGOs and (21) ____________.
Appearing to do something wrong is dangerous for a company’s (22) ____________.
A popular area of CSR today is (23) ____________.
In many companies, CSR is handled by the (24) ____________ department.
CSR isn’t usually regarded as being a (25) ____________ in the company.
The different activities of CSR can include (26) ____________ and employees volunteering for
environmental tasks.
Sometimes companies focus on activities which aren’t (27) ____________, which isn’t good for their
business.
A company needs to increase (28) ____________ while also protecting the interests of its workers.
Some companies seem to ignore CSR because they are not (29) ____________ of future pressures.
Other companies ignore CSR because they think there’s little (30) ____________ from it.