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  • HRM 380

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    Fahmid Rahman Siam 1812798630
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    The document contains details about a case study involving Singapore Airlines (SIA) and how it addressed the global economic crisis and 9/11 terrorist attacks. It discusses how SIA cut employee pay and implemented retrenchment to save costs. While this helped SIA maintain profits, it diminished employee standing and could create future issues. The document also outlines a 4-step change management model involving defining the change, planning, implementing, and sustaining the change that a company's HR department could use to address issues in the airline industry.

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    Case Study

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    The document contains details about a case study involving Singapore Airlines (SIA) and how it addressed the global economic crisis and 9/11 terrorist attacks. It discusses how SIA cut employee pay and implemented retrenchment to save costs. While this helped SIA maintain profits, it diminished employee standing and could create future issues. The document also outlines a 4-step change management model involving defining the change, planning, implementing, and sustaining the change that a company's HR department could use to address issues in the airline industry.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    4 views2 pages

    HRM 380

    Uploaded by

    Fahmid Rahman Siam 1812798630
    The document contains details about a case study involving Singapore Airlines (SIA) and how it addressed the global economic crisis and 9/11 terrorist attacks. It discusses how SIA cut employee pay and implemented retrenchment to save costs. While this helped SIA maintain profits, it diminished employee standing and could create future issues. The document also outlines a 4-step change management model involving defining the change, planning, implementing, and sustaining the change that a company's HR department could use to address issues in the airline industry.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Name: Fahmid Rahman Siam

    ID: 1812798630
    Section: 02

    Case 4

    Ans to the Question No 1.


    When SIA faced the global economic crisis and the 9/11 terrorist attack, it affected SIA’s
    demand for air travel and forced them to cut the pay of their employees. For this reason, they had
    to work on their wage and cost management. Now, according to me, the advantages and
    disadvantages are given below.
    Advantages Disadvantages

    1. By pay cutting, SIA management maintained 1. By taking pay cuts, they diminished their
    their 30-year loss-free track record and earned a employees' professional standing. which was not
    full-year net profit by restoring all the cuts they good for the employees.
    made.
    2. Through employee retrenchment, SIA was able to 2. Retrenchment might lead them to face possible
    save a significant amount of money each year. legal consequences, and also, they need to feel their
    position if required.

    3. SIA managed their situation by implementing 3. But it could create a future problem for existing
    wage cuts and retrenchment. employees. Like, the existing employees might
    think of future pay cuts and retrenchment, and this
    would hamper their mental situation.
     

    Ans to the Question No 2.


    The HR of SIA could propose this model to address the issue of airlines industry.

    1. Define
     Determine who plays what role in the change management process.
     Determine what is changing and why it is changing.
     Determine who are the stakeholders.
     Set a deadline for the project.
     Define success criteria.
    2. Plan
     Conduct stakeholder and impact evaluations.
     Plan for transformation and stakeholder involvement.
     Determine hazards and devise risk-mitigation strategies.
     Create communication and training strategies.
    3. Implement
     Catalysts and leaders should be empowered and activated.
     Disseminate programs for communication and training.
     Resistance should be monitored and managed.
     Prepare risk-mitigation strategies.
    4. Sustain
     Keep an eye on how the modifications are being implemented.
     Reward behaviors that are in sync with the change.
     Changes' impact should be measured.
     As required, make adjustments depending on measurements.

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