Using The Search Function In Your Web Browser On The Chat Platforms

Pressing CTRL & F together will open a search box in your browser.

Sometimes it will be at the top of page – other times, depending on your browser it will be at the
bottom.

This function is particularly useful when looking for information in a session that

(a) has been going on a long time or

(b) to check if the question has maybe been asked before and not logged in the notes.

This function does NOT replace the need to leave notes in your session.

In the screen shot below I chose to search for the word ‘’strawberry’’ and as you can see it found 4
results – pressing enter will take you to each part of the conversation this was discussed.

You could search for anything pertaining to the client or the operator – be sure to update the notes
if you find anything that has not been logged also.