E-LEARNING

STORYBOARD
High Reliability Skill: Validate & Verify

Scene 1 – Introduction
Title On-screen Narration Other Notes
(Slide Type)
Welcome High Reliability Skill: Validate & Verify Text-to-speech
Title/Section
Previously you learned about the high reliability skill of
having a questioning attitude. In this training you will
use your knowledge to help Michigan Medicine
employees Validate and Verify information in three
different scenarios. Select the next button to move
forward.

Start Course Button

Scene 2 – 2 Person Scenario

Title On-screen Text Narration Other Notes
(Slide Type)
Scenario 1 Scenario 1: Sanitizing the MRI Room Text-to-speech
Title/Section Continue Button

MRI Ahmad and Kara from the Environmental Services Text-to-speech

Scenario team are on their way to sanitize the Magnetic
Resonance Imaging (MRI) room. Ahmad asks Kara if
all their supplies are allowed in the MRI room since the
MRI machine produces a strong magnetic field that
will pull metal objects with great force. Kara replies,
“Yes, they are all plastic.” Ahmad feels uncertain about
Kara’s answer. What should Ahmad do next?
Correct Choice Express concern that not all the sanitation materials Text-to-speech option Feedback: Great choice! Having a questioning attitude helps
Scenario appear to be plastic. catch mistakes and foster a safe environment for all. By posing a
question, Ahmad helps verify whether the information presented
is true.
Incorrect Choice Trust Kara’s response and proceed with bringing the Text-to-speech option Feedback: Unfortunately, Ahmad’s gut feeling was right. There
Scenario sanitation materials into the MRI room. was a metal handle on one of the cleaning supplies and it was
pulled towards the MRI machine. This created a dangerous
situation that may have been avoided if Ahmad spoke up.
Incorrect Choice Let Kara take the sanitization materials into the MRI Text-to-speech option Feedback: Unfortunately, Ahmad’s gut feeling was right. There
Scenario room independently and see what happens. was a metal handle on one of the cleaning supplies and it was
pulled towards the MRI machine. This created a dangerous
situation that may have been avoided if Ahmad spoke up.

Scene 3 – Group Scenario

Title On-screen Text Narration Other Notes
(Slide Type)
Scenario 2 Scenario 2: Surgery Time-Out Text-to-speech
Title/Section Continue Button
Surgery Before surgeries, the surgical team engages in a time- Text-to-speech
Scenario out where the team reviews the patient information,
procedure, surgical site, and other critical information.
According to the Electronic Medical Record, today’s
patient presents for a Right Middle Finger Mass
Resection. During the time-out the surgeon, Dr. Dewan,
states that the patient presents for a “Release Right
Trigger Finger.” Sarah, the anesthesiologist, notices
the inconsistency. What should she do?

Correct Choice Inquire about which surgical procedure is correct. Text-to-speech option Feedback: Great choice! Having a questioning attitude helps
Scenario catch mistakes and foster a safe environment for all. By posing a
question, Sarah helps validate the correct surgery information.
Incorrect Choice Let it be. Dr. Dewan is a seasoned surgeon and will Text-to-speech option Feedback: Unfortunately, Dr. Dewan said the wrong surgery. This
Scenario perform the correct surgery. created a dangerous situation that may have been avoided if
Sarah spoke up.

Incorrect Choice Assume that the medical record was incorrect and Dr. Text-to-speech option Feedback: Unfortunately, Dr. Dewan said the wrong surgery. This
Scenario Dewan has stated the correct surgical procedure. created a dangerous situation that may have been avoided if
Sarah spoke up.

Scene 4 – Email Scenario

Title On-screen Text Narration Other Notes
(Slide Type)
Scenario 3 Scenario 3: Visitor Policy Text-to-speech
Title/Section Continue Button

Email Deon sends Mateo, the NICU charge nurse, an email Text-to-speech
Scenario inquiring about the current visitor policy for the
Neonatal Intensive Care Unit (NICU). Deon asks if five
family members are allowed to visit a single patient
today and requests for a prompt reply. Mateo can’t
recall for certain but is pretty sure the policy allows for
five visitors. How should Mateo respond?

Correct Choice Double check the visitor policy to see how many Text-to-speech option Feedback: Great choice! Pausing to verify information is
Select slide type visitors are allowed in the NICU before responding. essential to fostering a safe healthcare setting.

Incorrect Choice For the sake of time, Mateo should trust his memory Text-to-speech option Feedback: Unfortunately, the NICU visitor policy only allows for
Select slide type and confirm that five family members will be allowed four visitors. Remember that pressing ahead in “knowledge-
to visit. based” mode has a 30%-60% chance of failure.

Incorrect Choice Since Mateo is in charge today, he can go with his gut Text-to-speech option Feedback: Unfortunately, the NICU visitor policy only allows for
Select slide type and if it’s wrong, allow for an exception in the number four visitors. The visitor policy was created to foster a safe
of visitors.
 environment for patients, family, and staff alike. It is important
to adhere to the policy whenever possible.

Scene 5 – Conclusion
Title On-screen Text Narration Notes
(Slide Type)
Quick Review A Questioning Attitude, a high reliability universal skill, Text-to-speech
Title/Section helps to support clear communication. In fact, it is
essential to ensure we reduce preventable harm and
errors to patients and ourselves. We all need to be
open to asking and being asked questions.

“Before I do it, I will V2 it.”