j\lij hieu: QT,07/1'\1\1-1 I

'_ I
Ban hilnh' J71H3/21lJ7

N QUY TRiNIi TIIU 1I0r HANG din hall hiLIIII: OJ ( IIgllY

12/11I~~)
Sc~Irllng I.I·j

, A ~ I

QUY TRiNIf TAl LIEU. KIEM SOAT

Till] Ift)1 II.t\.NC ;/.2/11 /~/' ..
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1 t ~J 1 ~ II : I I () (en: I1Q ten :
1'11:.1111 XU:!II Il";ln~ r.e TIl! Thu Thliy i.e 1 (()i"Il'l~ Ile'l

( lli"I.~:

-
Ch LJ'C vu:
Chu tjch 1lJ)()T

N~{I)' lid n~: :\"gilY lh~ing:

A~III /.u" I~/I /.ur,

Trang 1/17
 Mil hi~u: QT.07INM-TT
Ban Mnb: 17/03/2017
QUY TRiNH THU HOI HANG Lan ban hanh: 03 ( ngay
12/1112019)
sa trang: 2114

BM.02-QT.21/KSNB- TT

iTOANTHANG BANG THEO nor NQI DUNG SiJA DOl Ban hanh: 0110312017
L§n ban hanh: 01

Trang NQi dung trtroc NQi dung sau sl'ra d8i Llin/ Ghi
sO-a d8i NgllY chu
sua ttJi
Ten cac kho tai NM Dieu chinh lai l~n cac kho tai NM (
4
xem chi liet)
-I---------··----·----
f---·-·-.. ..
-,.-·-
..
·-
.-..
.-·----.. .. ..-_._-
.....
_....
-..
_._-
Cac tnrong hop phai lam don de nghi Phan thanh I bang cac tnrong hop
phai lam dan d~ nghi, 1 bang la cac
7
tnrong hQ'P khoog phai him don 06
nghi ( xem chi ti~t)
r-'--'
Tern do: Dan len hang phai sua chua Tern d6: SP 16i khong the Slr ly phai
tra I~i cho KH (co tinh phi)
('J~ chuyen thanh xe de
Tem trang: Dan len hang gfri kho Tern Trang: SP Hang cua KH glri
Tern xanh: Dan len hang phai Mia chua kho
<16 tra lai cho KH (Mien phi) Tem xanh: SP phai sua chtra va tra
10 rem vang: Dan len bang khong dat lai cho KI J (mi~n phi hoac co phI).
loai A nhung phai tll1~pkho d~ ban cho Tern vang: SP khong dat loai A
KH khac hoac d~ tra bao Mob nrong (f)U'Q"cnh~p tll' TO SX, hoac hang 16i Lin 11
duong va giam trir cong no cho KH do khach hang In\ lai • sua chua ngay
nh~p kho B d~ giam c6ng Ll9' cho 20/9/201
khach hang ). 9
-"-'--"-" ...CtlT'plli vit1-ciluy~~.-.ifunc~in-cfr-.tinh..
. · ···1.86n(b6n Inox. b6nni)\"ra;-septic-::-'
eho truy ctru trach nhiem cac ben lien bao g6m hang m§u va d(lt chung loai
quan nhir sau: rnau). (bao gbm ca chan d~) Iii:
Obi v6; DQi tmh: ISO.OOOd! bO.
B6n mroc (boo gam ca chan di) la: 2.Chan de: 50.000<11 cai
100.000& cal. (b6n Inox, b6n nlnra). 3.86n lnox khOng chan 100.000
13 Chan d~: 30.000d! cai (D6i voi ban d!eai
Inox) 4.Ch~u nra , sen voi: 20.000d! cai,
Chau nra hi: 10.000d! cai. S.BNN/MLN : 50.000 d!cai
May ruroc nong nang hrong rn~t troi : 6.May mroc nong nang hrong m~t
IOO.OOOd!b¢ troi : 200.000d/b¢ ( ke ca thu h6i
96i v6i Dgo~i doh: rieng BBO/OCK/chan)
86n mroc (bao gam co chdn ad) 1;\: 7.B6n Inox tron nr 7m3 tro len, b~
". • _.._... .. "....... _ ..
_._._ ......
_ ...
_...
_ .....
_ .._.....
_._L_ ....l ......
_._._._
 Mil hi~u: QT.07/NM-TT
Ban hanh: 17/03/2017

Ji1 TOANTWANC QUY TRINH THU HOI HANG Ul1 ban hanh: 03 (ngay
12/1112019)
sA trang: 3/14

10'o:o6od7c~T(b5;;-fuo;~b6n·~~f·""·""""·-c·6t;g·-~ihl·~p-"'llip"·-gb6p"-·l~···-·7·~j""-·~·-r------'-"-"_"·--"
Chan de: 30.000d1 cai (Dbi VITi b6n
Inox)
Chau nra la : 10,OOOd!cai.
May nlIOCn6ng n~ng hrong mat troi :
100,OOOa/b¢

:v~n:·e.buy~n'
do ngu:!lri"g~' l~i
c.l'fttj)

14 TiT ngay tlnr 16 tro di: Tinh phi luu ~":gi~-'luu-~"kl~O-~""t~i:~'a~-

kho eho NPP/DL VITi mire phi la
ijl).Ql~gJl~9.,Q.~ga~
.. ~..... ...
IO.OOOvndil m31 1 ngay luu kho
{j'U(l kilo 'tiU'6i 29· ngay': kllong
(Thong tin hang t6n qua han do ben
Kho cung clipd~nca K~toan va Kinh tinh'phi
doanh) q;;f1i nga:y&thl1'30 tfa ill: 'Einli phi
Thoi gian hru kho t6i da: KhOng qua lQ,l\~b.,p·:.cllQ;fflmfl~~~~~fi
45 ngay rni~~mlhJill\i'Miu;
..._._ .._ .._ .._
B6n 1n0X/lJ.~~~'T~p':~~gnep,'.:Jlr
...__ .__ ._. .__ . ._._._ ..._ .......l _J
 Mil bj~D: QT.07INM- IT
Ban hanh: 17/03/2017

iTOANm\NG QUY TRiNH THU HOI HANG Lan ban himh: 03 (ngay
12/1112019)
s6 trang: 4/14

__
..,----,_._._ .. .. ..

PHI) LI)C
 Ma bi~u: QT.07fNM-TT
Ban baRh: 17/0312017

iTOAN~a QUY TRiNH THU nor HANG Un ban hanh: 03 ( ngay

12/1112019)
S6 trang: 5/14

I. Muc dich 6
2. Pharn vi ap dung 6
3. Ttr vi~t t~t va dinh nghla 6
3.1. Tir viiI ral 6
3.2. Dinh nghia 6
4. Tai li~u vi~n d§n: 7
5. NQi dung 6
5.1 Quy dinh chung: 6
5.2. L,tU a6 quy trlnh: 6
5.2.1. DJ nghi cho hangvJ + 5.2.2. PM duyet dJ nghi . 7
5.2.3. Ldp bien ban thu hai hang va chuyen hang vL 9
5.2.-1. Kiem Ira chef, luong SP, xac dinh nguyen nhdn va phuong an kh&c phuc lO
5.2.6 + 5.2. 7. Sua chua scmpham, danh gia chdl luang sau sua chua va Nhdp kho sau sua
chua. 12
5.2.8. Tra hang cho khdch hang 12
5.2.9. T6ng kat chi phi 13
6. H6 so 14
7. Hieu hrc ap dung 15
 Mi hi~u: QT.07lNM-TT
Ban hanh: 17/0312017

iyOANTWANG QUY TRiNH THU H61 HANG Lnn ban hanh: 03 ( ogay
12/11/2019)
56 traug: 6/14

1. M...c dich
Theo dci, quan Iy eh?l chc ct6i voi cac san pham eta XU§lkhoi Cong ty nhung phai thu h6i tro lai,
2. Pham vi up dung
Quy trinh nay duoc ap dung voi rnoi san pham aa h'UAtkhoi kho TP nhung phai thu h61 tro v€
Cong ty
3. Til' vi~t t~t va djnh ngbia
3.1. Til' viit tat
- QT : Quy trlnh BTGB: Ban T6ng Giam D6c
,J.. ;::
- BM : Bleu mau KD: Kinh doanh
- BBTlllI: Bien ban Thu h6i hang
PY C XL SP. ,,, yeu
: PIlieu " cau
). xu. 1" P1lam
y S~111 "
- BP:BH : Bo ph~n di8u hanh Phong Logistic
- Sp : San phAm TP: Thanh pharn
- NVL :NVL SX: San xuAt
KII : Khach hang PNK: Phi~u nh~p kho
- KD : Kinh doanh
- rnTl : Phi~lI giao hang
- SO : Don ban hang khi xuAt hang hofic dan trn lai hang khi cho v~ duoc giam
trir cong no
3.2. Billlt nghia
Cac kho SLr dung tren h¢ thong ph§n mem.
- Kho 201 T01: Kho NVL
- Kho 202 TO 1: Kho ban thanh phclm d~u day
- Kho 203 TO 1: Kho v~t ur phu, d~ xe
- Kho 204 TO1: Kho v~t nr TDN, Chau, MLN, BNN
- Kilo 205 T01: Kho cfmg cu dung Ct,J
- Kho 501- TO1: Kho TP hoan thanh b6n rnroc, be septic, chan d€ bon Inox
- Kho 502-TOl: Kho thanh phfun loai B
- Kho 503-T01: Kho thanh pharn TDN, BNN, MLN, Chau
- Kho 701 - TOl: Kho m~t xuong SX - T6 B6n Inox
- Kho 702 - TO1: Kho m~t xuong SX - T6 Hoan thien t6 b6n Inox
- Kho 703 - TOl: Kho m~t xirong SX - T6 Chan d~
- Kho 704 - T01: Kho m~t xirong SX - T6 Ep
 Mii hi?u: QT.07fNM-TT
Ban hanh: 17/0312017

ITOANlHANC QUY TRiNH THU HOI lIANG Lan ban hanh: 03 ( ogay
12111/20]9)
Sa trang: 7/14
- Kho 706 - TO 1: Kho m~t xuong SX- T5 lAp rap RO, eMu nra
- Kho 707 - TO 1: Kho m~t xirong SX - T& blnh bao on TDN
- Kho 710-T01: Kho rn?t xuong SX - Tf> chan TDN
- Kho 711 - TO 1: Kho mat xuong SX - T6 b6n nhua
- Kho 721 TO1: Kho m~t xirong SX - T6 gia cong chau
- Kho 801 - T09: Kho hang thu h6i cho phuong an xu ly
Kho X02 - T09: Kho dii xu Iy cho tra KlI
- Tern do: SP 101khong th~ sil 19 phai chuyen thanh d~ xe
- Tem Trang: SP Hang cua KH gui kho
- Tern xanh: SP phai sua chua va tra. lai cho KH (mi8n phi hoac c6 phl).
- Tern vang: SP khong dat loai A (Dl1Q'c nhap ill T6 SX, hoac hang 16i do khach hang tra lai ,
sua chua nh~p kho B d~ giam cong no cho khach hang ).
- QA: La nhan vien kiem tra va phan loai ch~t 111Q'ngsan phdrn.
- San ph§m Bao hanh: La SP cua Cong ty (til ball cho KH, nhung c6 13i, khong dam bao chat
Iuong, c6 Phi0u bao hanh hop I~ do Cong ty phat hanh, ho~c c6 tern bao hanh duoc in true
ti~p tren SP hQ'P 1¢, va cac tnrong hop SP bao hanh thee "Quy djnh Bao hanh" do Ccng ty
CP Tmin Th~ng ban hanh,
- Nhfin vicn kicm tra hang thu h6i: La nhan vien duoc giao nhiem vu ki~m tra chAt hrong,
danh gia tinh trang hang h6a khi thu h6i v~
4. Tai li~uvi~nd~n:
86 tay chftt luong.
Quy trlnh Kiern soar tai lieu.
Quy trinh diell dOng hang h6a.
Quy dinh bao hanh san pham.
Quy trinh quan Iy kho.
 Ma hi~u: QT.07fNM- IT
Ban ballh: 15/03/2017
iTOANTHANC QUY TRiNH THU HOI HANG Un ban hanh: 02 ( ngay
1/9/2019)
S6 trang: 6/14

5. NQi dung.
5. J QIIY dill" chung:
Lanh dao va nhan vien KD, T6 tnrong San xu~t, G£>NM,£>i~uhanh Logistic, KS toan,
Ilanh chinh-Nhan S\1, va cac hQphan lien quan chiu trach nhiem theo doi, thuc hien va tuan
thu then quy trinh.
5.2. Ltru tl6 quy trlnh:
r--
Trach nhi~m Luu a& quy trinh Bi~u m~u
13(>ph(m ~O nhu ctlll cho hang v--- D€ nghj/thong tin yell c§u ch6'~
1
vc I'--- hang ve .i->: 5.2.1

PTGD, Kinh doanh, Nh.1may

• 5.2.2
f-- ..
Phe duyet dS nghilnh~n thong tin yeu
- Phong I .ogisuc du thu h6i
5.2.3
- 139ph~n da yell cAli cho
1
Lap Bien ban thu h6i, DM.OI-QT.07fNM-TI
hang ve chuyen hang v~ ely
f-
Nhan vien kiem tra
Thu kho
B~)ph~n da yell du chuyen
.~
o
..r:: .~
C .(1) bl)
;... g o
.,(1) u
5.2.4
hung v~ COd ._.
e >.
::::I.
~ ..c::::l.
:;,..:..!..r:: BM.OI-QT.07INM-rr
l:: "t:l bl)~ -C C 0.
~ C 0..'(1)
I)~I di911v~n chuyen

--
Thu kho
Dai dicn v~n chuy6n
K€ toan , Uao hanh
I Ch;P kho chi>sua chlla v.l~
YCXLSP
5.2.5
BM.02-Q·J·.07/NM-'I'T

--- ')0 SX
Sua chtra va danh gia CL
... 5.2,6
QA, Thu kho I3M.02-QT.07INM-TI'
sau sua chua
'T6sx ~ 5.2.7
'l'hu kho BM.OI-QT.07INM-TI
Nh~p kho sau sua chira OM.02-QT.07INM-TI
K~ toan
Bao hanh ~
K,( . Tra lai hang cho 5.2.8
e toan BM.02-QT.07INM-TI
K.H
Kho

1
K6loan T6ng kM chi phi
5.2.9
 Ma bi~u: QT.07INM-TT
Ban hanh: 15/0312017

iYOANTHANO QUY TRiNH THU HOI HANG Un ban hanh: 02 ( ngay

1/9/2019)
86 trang: 7/14

Mo hi hru d&:
5.2.1. D~ nghvtbong tin tbu h6i hang v~ + 5.2.2. Phe duy~t d~ nghilti~p nh~n thong tin thu
hai bangv~:
Cac b9 ph~n co nhu du thu h6i hang v~ Nha May lam d~ nghj then M~u "Don d6 nghi"
dung chung. D&i voi cac tnrong hop thu h6i hang nhirng khong phai lam don d~ nghi , cac
b(>phan co nhu du girl thong tin nhu cau thu h6i hang qua Email ho~c zalo den cac b(>
phdn lien quan.
Sau khi duoc phe duyet, d~ nghi thu h6i duoc chuyen den Logistic.
Tuy thea cac tinh huong thu h6i cac dan vi co nhu cAu se thuc hien thu tuc thea bang duoi
day:
a- Cac truong hop thu h6i hang phai lam don d~ nghi:

Bq ph~n co PTGD GDKD(

GDNM
TT Cae tru'img hep pbiH thu b6i hang nhn du KD nghanh/vu
duy~t
thu bGi duy~t ng) duy~t

Khach hang yeu dlu sui (sui chung loai d6i v6i
hang milu. sai kich thucc, yeu cAu kY thu~t ...
I I)l:Ii IY. KD x
d&ivoi hang d~t - chung loai hang m~u duui
6m3)
2 Kinh doanh yeu cAusui KD x
Khach hang thay d6i yeu du ve kY thu~t (hang
3 D~liIy, KD X
d~t)
Khach hang v,\ I:ClOg ty khong thong nhAt OIIQ'C
-+ KD X
vi~c thanh loan
X (l.Iuyel PA
KD h()~c
5 Ilang sau khi tnrng hay. lam mau. trien lam kh~cphuc,sua
Marketing
chua)
Khach hang c6 de ngh] cong ty tay nra, lam
6 Dai Iy, KD x
s!;Ich
Hang bi 16i v6i so luong rt (Bon den 3 cai;
Ch~lIC1en10 cai; D~u day den 30 cai: Thanh la-
thanh V d8n 300kg ; C'UQIl can d~n 2.5 tim;
BNN, M1.N den J cai: sen voi d~Q3 cai ) f)~i I)' yeu cAu,
7 X
nhung GUQephat hi~n sau khi khach hang eli! ky KD xac nh~n.
nh~n hang ( ap dung d6i vei hang mfiu hang ~t
cbung loai m~u)

8 Hang bi loi voi so IU9'ng nhieu (Bon tren 3 cai; I:)f:liIy yeu cau, X(***)
 Mil hi~u:QT.07/NM-TT
Ban hanh: 15/0312017

iTOANnlANC QUY TRiNH THU HOI HANG LaD ban hanh: 02 (ngay
1I91l019)
S6 trang: 8114

Ch~u tren 10cai; Dau day U'en30 cru;; "Ihanh KD xac nh{m (xem
V-thanh la Iren 300kg; C'uc)ncan ireD 2.51': them luu
BNK MLN. sen vci trl!n 3 cai va duec phat y)
hien sau khi khach hang dll IcY nh~n hang
- Nha may SX (To SX sail, hou.c gino hallg
Khach hang.
9 khong dung voi yeu du cua khach hang (SO x
Logistic
I~psai. Kho xudt sal, L6i xc glao sal)
-
CUllg ty khClng drip irng clung lhai han ma
10 D~i Iy, KD x
khach hang (111yGu du lu khi d~t hang

Din th~ nilo khach hung knong lha I~p d~l. Slr
II E>~iIY.KD X
(.h,1I1g dllqC

I lang pMi thu hOi thee chi J~lIella Rail TDlIg

12 Ban TGD X
glum doc
f-
IJ Khuch hungmu(ln lni I\li hangd6 giarn cong nc E)~liIy, KD X
r---
BOil COilS trlnh loai tr<)n tit 10m) tro len. h6n
-- -
1·1 cong nghi~plap ghcp llr 10m I tro len dn thu KD CTHf)QT dUY9t
h(\i ultt'ri rnoi ngu}cn nhfin.
'-
,
GIll chu: viec
'A .. va duyet don
gUI
A ,
de nghi co the" ap
A
, dung hlnh thuc gui qua Email. . ,.

B~ septic tip dung gi6ng nlnr b6n m5u

b- Cac twang hop thu h6i khong dm him dan d~ ngh], chi dn gui thong tin qua
lalo/Email h{)~ctin nhan:
GDNM, GBKD,
HQph~n CCl nhu du
Tru'(mg/pho P.LOG,
TT Cac tru'c)'Ilg hf)'[l phai thu h6i hang thu h8i gll'i thong
DHBH
tin
( nhan thong tin)
- Khach hang thay d(ji yeu cauv~ chung loai
I f)l,li Iy, KD X
(sau khi hang Ja xuBt khoi kho)
Khuch ur I.:htll nhan VI hung bi loi lrong qua
--
2 Logistic X
trlnh v~n chuyen, keo bOn. lap d~l.
Ilan~ hi I(')idlr\TC khach hangphat hien ngay
3 Logistic X
khi giao nh~n
4 liang loi trong pham vi quy djnh baohanh f)~i Iy, KD. Logistic X
5 Khdng tim dugl.:dia chi cua khach hang Logistic X
Ilang glii b;}n nhung khong gui duoc ho~c
6 Logistic X
khong gui dll<,11.: h~t

LUll y: Ricng trU'o'llgb9P sa 8:

 Mil hi~u:QT.07fNM-TT

Ban hanh: 15/03/2017

jTOANm\NG QUY TRiNH THU HOI HANG Lan ban hanh: 02 ( ngay
lJ9/2019)
Sa trang: 9/14

Hang bi 16ivoi s6 luong nhieu (Ban tren 3 cai; Chau tren 10 cai; D~u day tren 30 cai; Thanh
V-thanh la tren 300kg; cuon can tren 2,5T; BNN, MLN, sen voi tren 3 cai va duoc phat hien
sau khi khach hang da ky nhan hang CTHDQT duyet.
- D3i vO'i Ban thanh pbim va thanh pbim chuysn ban cho cong ty khac trong t~p <loan:
+ NV QA kill tiep nhan thong tin v~ tinh hinh ch~t luong hang hoa tv don vi nh~n hang
(Qua nQi dung muc 1,ll, ill cua BBTHH do QA ella dan vi nhan hang 1~p)se ti~n hanh lien
h~ voi don vi do, l~y them thong tin b6 sung (hinh anh, mf ta qua email, di~n thoai ...) d~
xac nhan sa bO tinh hinh phat sinh.
+ Can CLrcac thong tin tren, trong thai gian 1 ngay nhom QA xac nhan chlp nhan tra v~
hay xir 1y tai dan vi nhan hang tren BBTHH rnuc IV.
Neu QA k€t 1$ cho thu hai hang do 16iv~n chuyen: Se giri thong tin den NVDH Logistic
d6 lam ti~p cac buoc thu h6i thee Quy trlnh nay.
- N~ll QA k~t 11l~11thu hai do 16i SX: QA se 1~.pd~ nghi thu h6i va xin phe duyet.
5.2.3. L~p bien ban thu hai hang va chuy~n hang v~.
- Can CLr de
nghi thu h6i hang da duoc duyet hoac thong tin yeu du tim hai hang da nh~n
duoc, NV£) H se thong bao cho NV v~n chuyen di thu h6i hang, NV vWl chuyen se l~p
BBTHH theo BM.Ol- QT.071NM-TI.
- Trong BBTHH phai ghi chi ti6t, ro rang d~y du cac thong tin can thiSt nhu:
+ Cac thong tin v~ chung 10~isan pham.
+ Mieu ta 16i san ph!m va danh d~u vi trt 16i cua san pham (thong tin b~t bU9C).
- BPDH phong Logistic/ke toan tai cac Chi nhanh phat lenh di!u d9ng v~ chuyen hang vS
kho, dang thai thong bao cho cac Thu kho Lien quan va QA/ Bao hanh ngay hang v6 d6
chu§n bi nhap lai hang. (Thong tin qua di~n th0(;11, email, zalo)
- Can cir lenh oieu dong cua BPDH, nhan vien v~ chuyen d~n dia chi khach hang d~ nhan
hang cho v~.
- Truce kill van chuyen
hang, nhan vien v~ chuyen phai kiem tra ky cac thong tin tren
BBTHH va di8n ngay gio nh~n hang, dia di8m nh~n hang. D6ng thai cling khach hang ky,
ghi fO ho ten tren BBTHH.
- N~u nhan vien van chuyen khong thuc hi~n dung nhimg yeu du nay, DR ki€m tra hang thu
h61 se l~p bien ban gill nh~ Sl,I' vi~ va bi~n phapxU ph~t tuang ling thee guy ch~ lao d9ng
va cae guy djnh lien quan.
- Tmang hgp cae thong tin tren khong r5 rang nhan vien v?n ehuy~n phili thong bao ngay
cho BPDH d~ xin y kien xu lY.
 Ml\ hi~tl: QT.07INM-TT
Ban hanh: 15/0312017

iTOANm\NG QUY TRINH THU HOI HANG Lan ban hanh: 02 ( ngay
1/9/2019)
S6 trang: 10114

BBTHH dIfQ'C I,p 4 lien co tinh ch~t phap ly nhu nhau:

+ Lien yang: Tach tra KH hrn ngay khi l~p xong BBTHH
+ Lien xanh, d6, trang: Lai xe mang v~ Cty chuyen Bao hanh de danh gia,
+ Sau khi danh gia xong Bao hanh gil! lien xanh, thu kho nha may giu lien hong va Ke toan
11mlien trang.
- £>6i voi hang tra v~ ill dan vi thanh vien, se su dung BBTH do QA dan vi thanh vien 1~p co
xac nhan cua QA Toan Thing d€ lam thu tuc nhap kho
5.2.4. Kiim tra chit luong SP, xac dinb nguyen nhan va phuoug an khic phuc,
- Nhan vien QA eo nhiem V\1 kiem tra cac loai hang da thu h6i ve NM
Nhan vien van chuyen khi cho hang v6 Cong ty phai g~p Nhan vien kiem tra va Thu kho d~
ki~m tra danh gia va lam thu tuc nh~p kho, tnrong hQ'Pnhan vien v~n chuyen ngoai tinh
cho hang v~ dem va phai di chuyen hang tiep theo thi phai ban giao hang va BBTHH cho
bao v~ (Ban giao tren s6 true cua bao ve), ngay sang hom sau bQ phan bao v~ phai ban
giao hang va BBTHH eho BPDH, BPDH co trach nhiem dai dien cho nhan vien v~.n
chuyen lam thu tuc nh?P kho.
- Nhan vien QA kiem tra danh gia ch~t IUQ11g cac san pham tim h6i.
- Can Clr k~t qua kiem tra ch~t luong SP d~ xac dinh phuong an xu 1)" va b9 phan chiu chi
phl neu c6.
- Trong tnrong hQ'P thieu cac thong tin v~ tinh trang 16i nhu yeu du trong muc 5.3.4, nhan
vien kicm tra co quyen nr ch6i ti6p nhan, danh gia. Truong hQ'P nay phong LOGISTlC eo
trach nhiem xac nh~n lai thong tin as co au CQ sa danh gin.
Ngay sau kill danh gia ch~t luong, va xac dinh phuong an xir 1)" Man vien kiem tra phai
dan tem phan bi~t len san pham:
+ Tern do: SF 161khong th~ su Iy phai chuyen thanh dS xe
+ Tern Trang: SP Hang elm KH gui kho
+ Tem xanh: SP phai sua chua va tra lai cho KH (mien phi hoac co phi).
+ Tem vang: SP khong dat loai A (Duoc nhap tir T6 SX, hoac hang 16i do khach hang tra
lai , sua chua nh~p kho B d€ giam cong no cho khach hang ).
- BP:DH va K~ toan dna tren bieu phi da auQ'c Tang Giiun d6c kY d~ ap gia cho bQ ph~ chiu
phi. TlUCmg hgp chua co dan gia, se gill 1'5 de b(j ph~n tai chinh quan tri xac dinh.
- K~t qua danh gi<:l,phuong an XLI' 1y pheii cong b6 (gUt email/ di~n tho~ilzalo) cho die ben
lien quall (BQ ph~n co nhu d.u chuy6n hang v~, Logi:stic, Kho) du(,Jcbi6t
 Mii hi~u: QT.071NM-TT
Ban Mnh: 15/0312017
iTOAN~a QUY TRiNH THU HOI HANG Lan ban b:inh: 02 (ngay
~/912019)
sa trang: 1lI14

- Vic;c danh gia ch~t hrong, l~p phirong an xu Iy d6i v6i Ban Tnox phai thirc hien ngay trong
ngay hang v~ hoac cham nh~t 12 gio ngay hom sau, d6i voi cac hang hoa khac: cham nh~t
2 ngay phai thuc hicn xong vi9C danh gia.
5.2.5. Nh~p kho chO'sua chira va lip phi~u YCXLSP
5.2.5. t. Ngay sau khi nh?l1 k~t qua danh gift tren BBTHH, thu kho lam thao tac nhap kho tren
h~ th6ng va in Phi~u nh~p kho. (cham nh§t sau I gio k6 tiT khi nh~n BBTIllI nr b9 phfin sun
xu§t, thu kho phai hoan tftt viec nay),
- Vi~c nhap SP .8&nlNUX VaG kho nao sc chi, tiel theo bang sau:
1''1' D<;lng lui Mau tern Kho nh~p
1 Khong c6 lei, co th8 xuat ban binh Khong dan tern 501- TOI
thuong, (khong phai tra lai KH)
2 L6i phai xu 1y ky thuat, sua xong se Khong dan tern 501 - TOI
u~lA (Khong phai tra lai KH)
3 Loi phai xir ly ky thuat, sua xong se Vang (Rieng chan d~ ghi 502 - TOI
u~t B, ht)~c C (ghi Cl,.I th8 bao nhieu but U<;Ido)
%) (Khong phai tra lai KH)
-4 L6i phai xli ly ky thuat (Se phai tra Xanh 802 -T09
lai Kll)
-5 L6i khong the su Iy ( sc cho ep d~ xe) -1:)6 203 - TOI
.6· ,;I,
5.2.5.2. Boa vtr Bon nuae:.
86 ph~n Bao hanh nh~p kho h~ th6ng, l~p, in PYCXLSP tren M th6ng ngay sau khi nh~n
BBTIUl nr nhan vien thu h6i. (Hoan tat viec nay ch~rn nh~t sau 12 gia k6 tir khi nh~n
BBT! UI trr nhan vien thu h&i).
UU'I'llll I PYCXLSP (lien 1) cua SP da xu ly xong diroc nhan vicn Bao hanh chuyen v~
K~ roan cham nh~t sang hom sau (can err thai di~m nhap kho)
5.2.5.3. a6i v6'i Ch~u, Ban thanh pb§m b6n, CUQncan:
Sau khi hoan t§.t viec danh gia ch§.t hrong, xac dinh phirong an xu ly. Nhan vien QA l~p
PYCXLSP giri d~n To SX. (Hoan t~t trong ngay).
5.2.5.4. Tren "PYCXLSP" phii th~ hi~n diy dli cac thong tin cAnthi~t nhir:
- Thong tin n9i dung yeu du xu ly: sua chua thu phi xanh, sua chua mien phi tern xanh, tAy
nra, sua chua hang Cong ty, c~t t~n dung d~ xc.
- Thong lin v{;khach hang, then gian ITa hang, phuong an XlT ly va chi phi xlr 1y, chu ley xilc
I1hdn va c:k thong tin kh:ic...
 Mit hi~u:QT.07/NM-TT
Ban hanh: 15/03/2017

!TOANTWANQ QUY TRiNH THU HOI HANG Lln ban hanh: 02 (ngay
119/2019)
Sa trang: 12/14

5.2.6 + 5.2.7. SU'achu's san pham, danh ghi chAt luoug sau sira chua va Nh~p kho sau sira
chfra.
- Sau khi nhan PYCXLSP ill diSu dQ san xu~t , TO tnrong cac to SX ra Ienh san xu~t de tien
hanh 1Y. Tl:im,gial~d~ xli 11 si:llq~h~11b~0 hanh' oh.at.p:nb~t'i\~a~.~4;:gig.~:1(~:'ru
xu k:hi~nb~B'
YGXLSP
. 6, ,~ h,9j) ,c'@ Hua, I)V"
I: fp.r,Uno "',i,al:?,b,"~,"h,'''"
,",~",., """g,.. iii[o,' ·h.fI.H.LA:.p','
"...."..... llhlti stF"Ff!ti1irki1~cP""~n;::'·i"i·;f"
i...... J. ~"':'j:;ft
1, .1.'1lla: ,J.y.~ay Ol~
d9ngli~n h~khach hang a~ lUithat li1;ti![ttta$li~Cb";'l-a~rgifuj,
f~rkli!ng.@1,!9G;[U& 0 1 ng:ay)~
- Kill chuyen cac PYCXLSP phai ghi ro ngay, gio ban giao tren 2 lien (lien 1 va 2)
"PYCXLSP" sau d6 tra Iai cho cac t6 san xu§.t gill d~ lam thu tuc nhap kho sau khi xU 1y
xong SP.
Cac t6 san xu~t duoc giao xu ly SP, sau khi hoan thanh phai trinh "PYCXLSP" -lien 1
cho thu kho d~ lam thu tuc nh~p kho d6i voi hang khach giri va bao hanh; kho SOl-TO 1
(hang loai A) va S02-TOl (hang loai B) voi hang cua Cong ty. Thu kho di~n thong tin cua
lien 1 vao lien 2 a~la111 can cu d6i chi8u voi k~ toan sau d6 chuyen lien 1 cho b9 phan bao
hanh trong vong 3 gio. BQ phan bao hanh chuyen ti~p cho K~ toan tal chinh. Lien 2 IU'Ll tai
thu kho. (Lien 3 hru tai Bo ph~ bao hanh).
- Trong qua trinh Xll 19 san pham, QA c6 trach nhiem thea doi, giam sat va nhan xet tinh
trang san phfun sau xU Iy vao "PYCXLSP" -lien 1, (d6i voi nhung tnrong hop phai dan 1<;1i
tem do rach hong ... QA yeu du dan tern ngay tnroc khi nhap kho).
5.2.8. Tnt hang cho khach hang.
5.2.8.1. Truong hop phai tra lai dung hang ail chi)' vi
- Khi ~ duoc "PYCXLSP" ill thu kho, BQ ph~ bao hanh phai kiem tra va hru giG' Cful
than trong cac c~p file d6ng thai dS l~p SO chuyen hang tra cho khach hang. Tren SO do
phan anh dAy dil cac thong tin v8: Khach hang, quy each, s6 hrong, chung loai hang hoa va
thS hien chi phi gia cong, xu 1'1(neu co).
- Thu kho din cir vao SO d~ xuftt hang, ghi nhan s6 Iuong hang thuc xu~t tren h~ lh6ng sau
do in fa PuB, Lien tr~ng ella "PYCXLSP" do b9 ph~n bao hl.nh chuyen eho ke toan ,POIl
(lien Tr~ng) do thti kho xu~t hang chuy~n cho k8 toano
- Khi nao k€ toan nh~n duqc phi~u PGH va "PYCXLSP" clla san phfun do, khi d6 k6 toan
mai h<;1chtoan ghi nh~ eong nq ti8n chi phi xU 1y cho khach hang.
D€ tranh tinh tr?llg khi hang sua chG'a, bao hanh da hoan thfmh, Phong Logistic cha hang
d~n Mung khach hang khong nh~n vai nhCing Jy do thai gian qua dAi: Phong Logistic se l~p
bien ban chi ro BP gay ch~ tr6 chuy8n phong HCNS xU 1y thea quy dinh eong ty
5.2.8.2- Truong h9P kh6ng pluii [ra l~lidzing himg illi ch6 vi.
 Mil hieu; QT.07INM-TT

iii TOANllIANG QUY TRiNH THU HOI HANG

Ban hitoh: 15/03/2017
an ban hanh: 02 (ngay
1/9/2019)
S6 trang: 13/14

- B9 phan Bao hanh Phong Logistic chuyen "PYCXLSP" cho k~ toan d~ k~ toan ghi nhan
cong no ti~l1 chi phi khac phuc SP cho nhan vien thuoc cac b<)phan trong Cong ty. Cu6i
thang phong k~ toan in cong no ella nhan vien cac b<)phan de nhan vien cac b9 phan d8i
chieu, ngay 5 hang thang k~ toan cong no in s6 cong DO' cua cac nhan vien thuoc cac be>
ph~n phong ban va d6i trir ccng no' ngay tren bang luang.
5.2.9. Tang k~t chi phi
Can cir vao "PYCXLSP" va PGH, k~ toan ban hang ghi nhan chi phi gia cong, xu 1y eho
khach hang (n~u c6).
- Tai Chi nhanh chi phi sua chua, chenh l~ch d6i hang se len cong no cho Dai 1:9ho~c cong
no cua k~ toan Chi nhanh.
Tnroc ngay 07 hang thang, phong kG loan, BQ phan bao hanh va be>phan kho e6 trach
nhiem d6i chieu s6 hrong san phfun chua tra cho tung khach hang, ki~m ke toan be>kho
hang bao hanh.
Cac truong hop bao harm phai duoc giai quy6t dirt cti~m b6 tri xe hop 19 d~ chuyen tra cho
khach hang kip thai khong lam melt niem tin cua khach hang, nha phan ph8i, dai lY.
- M9i v&l1d€ b&l e~p phat sinh trong thai gian thirc hien quy trlnh moi phai duQ'c ghi nhan va
d~ xuftt sua d6i guy trinh eho phn hop.
Ghi chu: each tinh cac lo~i chi phi
T~t ca cac chi phi xtr ly, khac phuc SP duoc guy dinh trong bi€u phi do CTHDQT duyet
(Phong K€ toan tai chinh se can cu vao bien dOng cua thi tnrong NVL d~ ban hanh bang
gia tinh phi kip thai).
Chi phi v~ chuyen lam can cu tinh eho truy ciru trach nhiem cac ben lien qLlan rum sau:
I. B6n (b6n Inox, b6n nhua, septic- bao gam hang m~ll va d~t chung loai m~u). (bao gam ca chan
tid) la: 150.000d/ bQ.
2. Chan d8: 50.000d/ cai
3. Ban Inox khong chan: 100.000 d/cai
4. Chau nra , sen voi: 20.000d/ cai.
5. BNNIMLN : 50.000 d/di
6. May nuoc nong nang hrong m~t troi : 200.000d/b(l (k~ ca thu h6i rieng BBO/OCKlcban)
7. Ban Inox tron tir 7m3 tro len, bS cong nghiep lip ghep ill 7m3: 30.000 d/m3
8. Tfun panel / thanh giKng d61 vg; 9~C'0n;g;,n1fl:i~p l~p gbep :
- };lal!,~1,h~may ;!l:t~t thi~u, linl1 ki~n (th'~lphi~~i'~~~;bS);~~~GHJ~;tID.l~:pH~r ifi olfar~m fiIi~t
sau 04 glCr lam 'vi~c (ni$i dnh)·va.l6 ·gio la1n i~r,(~g~~l't~iTh). thai ~ .treJ')
~lllfi$€)E1gll;gtii~'6ng
thi se'titili 200.000 dllinJ1ki~h ~(.!9~Q.'£hrpli{v.an~tfuyift. ~if:~?!:!t~U.t~Y.;;J~fcViBl
 Mii bi~u: QT.07INM-TT
Ban hanh: 15/0312017

iTOAN~C QUY TRiNH THU HOI HANG Lan ban hanh: 02 ( ngfly
119/2019)
sa trang: 14/14

- r>6i VO'ib9 phan KDDA: Nell gqi yeu cAu thua ho~c thi~u'Lhitv phfli chuY~Rv~~J;iaMay ha~c d~l1
Nha May l~y bu (rang khoang thai gian trcn. N6u as Nhl! May v~n chuy~n cf~nG:Y~ucAu thi4u)
hoac v~n chuyen v~ ( yeu du sai ) se tlnh phi 200.000 d/linh ki~n.( toan b9 chi phf~jn chuyBn do
ngtroi gay 161 Ch!U)
Ghi chu : mire chi phi nay ap dung chung cho ca n¢i tlnh va ngoai tlnh
8€ cong nghiep I~p ghep diroi 7m3 tlnh nhir b6n Inox m!u.
Trong qua trinh Iuan chuyen chung tir gina cac bi) phan, phong ban trong Cong ty, n8u cham 1
ngay tinh 50.000d/ngay/l phieu.
- f)&i voi Bo
phan san xuAt va Phong Logistic n~u cham tr~ khach hang khong lAy thi chiu
chi phi v~n chuyen,
- Bc3ivoi hang khach hang da d~t ( bao g6m ca bon tron va b€ cong nghiep Hlp ghep) nhung
khong l§y thi tinh chi phi nhu sau:
+ N~u KH d~ nghi chuyen d6i sang chung loai hang khac: Tinh phi gia cong chuyen d6i
chung loai.
+ N~u KH d~ ngh] chuyen d6i de xe: Tinh phi chuyen d6i thanh d€ xe
+ Neu KH d6 nghi giri tai kho Cty d~ cho ban:
Thoi gian luu kho l6i da: Khong qua 60 ngay
Luu khe dum 29 ngay : khong tinh phi
Tir ngay thir 30 tro di: Tinh phi hru kho cho NPPIDLIKD voi rmrc phi nhu sau:
B6n Tnoxlh6 lip ghep tit 15m3 lr& len: 50.000 vndll cl.i/illgay luu kho
B6n lnox/b€ lAp ghep tir l?~; tra x~6ng: 20,OOOvnd/l cAill ngay luuJ<ho.
Hang gui kho tnroc khi xuftt hfmg di, Nha May c6 tra.Cl'J'(hi~m'k~8Intra d~n't.ia.o hang xUA~di
d~t eMt hrong thea ticu chuAn ella C6ng Ty
(Thong tin hang tan qua han do ben Kho cung dp d€n ca K~ toan va Kinh doanh)
Nhan vien Kinh doanh eo trach nhi~m ha trg hie dQng NPP d~ giai phong hang giri kho
trmrc thoi han quy djnh,

6. Ha sa.
TT Ten ho so' Ky hi~u NO'i luu ThOi gian 1011

1
Bien ban thu hoi BM.Ol- QT.07/NM-TT Phong ke toan 02nam
hang (Lien 1)
 Mil hi~u: QT.07/NM-TT
Ban hanh: 15/0312017

iTOAN~G QUY TRINH THU HOI HANG Lan ban hanh: 02 ( ngay
1/9/2019)
S6 trang: 15/14

Phieu yeu cau xU 1y BM.02- QT.071NM-TT Phong ke toan 02nam

san phAro (Lien t)
Phieu yeu cau xU If BM02- QT.071NM-TT BQ phan kho 02nam
2
san pham (Lien 2)
Phieu yeu du xu ly BM.02- QT.071NM-TT P.Logistic 02 nam
san pham (Lien 3)
3 Ban de nghi (Bieu mftuf)on de nghi chung) Phong k~ toan 02 Warn

7. Hi~u luc ap dung

Quy trlnh nay co hi~u hrc tir ngay ban hanh d~n khi co van ban khac thay th€.