Professional Documents
Culture Documents
Chapter 1
LEARNING OBJECTIVES:
At the end of the chapter, you should be able to:
1. Identify the types of communication in relation to mode, context, purpose, and style;
2. Explain the various communication models;
3. Discuss the value of communication in enhancing one’s personal and professional
relationships;
4. Recognize the importance of a code in ethics in communication.
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Engage
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2
Explore
What is communication?
Explain
Communication has certain elements and follows a process. In the diagram, notice
that the sender encodes a message that the receiver decodes. If the message is well received,
the receiver in turn sends a feedback or a response. In some situations, there are barriers or
disturbances that disrupt communication.
• Relaxes
• Opens up
• Leans toward the other person
• Establishes eye contact
• Shows appropriate facial expressions
SENDER RECEIVER
Barrier
(encodes) (decodes)
Barrier
Feedback/Response
Shannon-Weaver’s Model
Barriers to communication
• Language
• Values and beliefs
• Sex/gender and age
• Economic status
• Educational level
• Physical barriers
• Attitude
• Timing
• Understanding of message
• Trust
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Communication mode refers to the channel through which one uses to express his
intent.
• Face-to-face
• Video (Skype, Facebook messenger, Viber, WhatsApp, Apple FaceTime)
• Audio (Telephone, voice message, voice mail)
• Text-based ( e-mail, facsimile, text messaging,, social networking sites
such as network sites such as Facebook, Twitter, and Instagram)
Source: https://keydifferences.com/wp-content/uploads/2017/07/upward-vs-downward-communication.jpg
Source: https://courses.lumenlearning.com/wm-organizationalbehavior/chapter/directions-of-communication/
Source: https://courses.lumenlearning.com/wm-introductiontobusiness/chapter/communication-flows/
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Elaborate
a. We meet different people in different situations. The context, the mode and
the type differ in every situation. Also, there may be barriers in
communication that can disrupt the success of communication. Think of
some situations that you have had a successful and unsuccessful
communication with someone. How did you make it successful? How did
you overcome the barriers?
1. Meditation _________________________________
2. Friends chatting during breaks ___________________
3. Haggling with an online seller____________________
4. Asking for a leave from work____________________
5. Brainstorming during group work ________________
Tom, a first-year college student, is called upon by the teacher to read a poem
aloud. “Do we really have to take this up now?” says Tom. “It’s boring!”
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shout some other friends and classmates. Others giggle. But one shouts,
“But I like it!” The rest are silent, awaiting the teacher’s reaction.
Discuss the communication process in this context and as a student, how do you
handle the situation? Answer in a paragraph form in not more than 50 words.
Submit your answer in pdf format in the Google Classroom. (GRADED)
Criteria:
4. Gut-level communication involves sharing our emotions and feelings with others.
We are sharing our very essence when we allow others to know our heart.
1. Informative Function
We want to inform other people of what we know – facts, information, and knowledge. In
school, most of our speaking activities are directed to get and give information to develop or
improve our knowledge and skills.
2. Instructive Function
Many times, older people who hold important information, and those in higher rank
communicate to instruct people on what to do, when and where to do them, and on why and
how to do them.
3. Persuasive Function
You may find yourself wanting to influence the opinion of others to believe and accept your
stand or claim on an issue or problem; so, you think of strategies on how to persuade them to
change their perspectives or opinion.
4. Motivation Function
We communicate to entice and direct people to act and reach their objectives or goals in life.
In the process, we use positive language to make them realize that their actions lead them to
something beneficial for their being.
5. Aesthetic Function
We use communication for pleasure and enjoyment.
7. Regulation or Control
People use communication to maintain control over other people’s attitude and behavior.
Your parents use it to guide, inspire, or reprimand you when you seem to lose control over
your schedule, studies, and relationships, among others.
8. Social Interaction
Communication helps us start, maintain, regulate, or even end relationships with other
people.
We usually establish a positive climate at home, in school, and in the workplace by greeting
the people around us and by exchanging pleasantries with them.
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Elaborate
1. Be clear.
2. Be concise.
3. Be concrete.
4. Be correct.
5. Be coherent.
6. Be complete.
7. Be courteous.
1. Establish an effective value system that will pave way for the development of
integrity as a person. One’s behaviour and decision-making style affect, in turn,
the operation of an organization.
2. Provide complete and accurate information. Data should always be contextualized
and correct.
3. Disclose vital information adequately and appropriately. Never conceal or hide
information for the purposes of transparency.
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• Seek to “elicit the best” in communications and interactions with other group
members.
• Listen when others speak.
• Speak non-judgmentally.
• Speak from your own experience and perspective, expressing your own thoughts,
needs, and feelings.
• Seek to understand others (rather than to be “right” or “more ethical than thou”).
• Avoid speaking for others, for example by characterizing what others have said
without checking your understanding, or by universalizing your opinions, beliefs,
values, and conclusions, assuming everyone shares them.
• Manage your own personal boundaries: share only what you are comfortable sharing.
• Respect the personal boundaries of others.
• Avoid interrupting and side conversations.
• Make sure that everyone has time to speak, that all members have relatively equal
“air time” if they want it.
Evaluate
Task 2:
To evaluate your comprehension on the types, levels, functions, principles, and ethics of
communication, an assessment (20pts) will be sent to you by your instructor through a
google link. You will be informed Kindly check your Google Classroom for updates.
References: