Shipment Protection
Important Information
Dear Customer,
We are looking forward to handling your upcoming move. It’s important to us that you are fully informed
about the benefits and limitations of Shipment Protection. The below highlights some useful and
important information from our Enrolment Pack to ensure you get the most out of your protection. Please
read this information sheet, sign and date below acknowledging that you have read and understood
both our Shipment Protection Enrolment Pack and the information contained within this document.
Clothing, handbags, hats and shoes
Shipment Protection does not include pressing
or laundry/dry cleaning of clothes due to
wrinkling or creasing under any circumstance.
Clothing, handbags, hats and shoes are not
protected against mould and mildew damage.
The deformation of handbags, hats,or shoes
(e.g. bending, twisting, wrinkling, scratching,
denting, peeling, squashing etc.) which may
occur during the move process are excluded
from protection. We recommend that you
place these items in the manufacturers
original packing material.
Electrical and mechanical failure
Electrical and mechanical derangement
protection is not available to vehicles, boats
and trailers or any items manufactured more
than six years prior to the date of delivery.
Jewellery (including watches)
Jewellery items should not be submitted for
packing and are excluded from Shipment
Protection. We recommend that jewellery is
carried on your person or special
arrangements made for the transportation of
jewellery items.
Climatic change
Damages caused as a result of climatic
change is excluded from Shipment Protection.
Household items may be affected by the
change in temperature and humidity when
moving from one location to another.
Examples of this maybe furniture swelling,
cracking, peeling, changing colour or rusting.
High valued items
High valued items are determined by your
protection option selected. Please ensure you
have declared and valued your high valued
items for the replacement cost at destination.
I confirm that I have read and understood both the Shipment Protection Enrolment Pack and the
information contained within this document.
Sign:
Mould and mildew
The maximum amount recoverable for
damages resulting from mould and mildew is
EUR 20,000 unless additional protection has
been purchased in which case the maximum
amount recoverable is 75% of the declared
value of your shipment.
Tips to avoid mould and mildew damage:
+ Check items for signs of mould or mildew
beforehand; don’t ship damaged items
+ Air out items kept in moist areas, like
basements and bathrooms
+ Make sure dish and clothes washers, fridges
and freezers are completely clean, dry and
at room temperature before packing begins
+ Do not clean upholstered or soft furnishing
items at least one month before packing
+ Ensure all clothing, hats, handbags and
shoes are clean and dry before packing
+ Ensure garden furniture is clean and dry
Claims
Claims must be notified within 30 days of
delivery via www.wkwebster.com/santafe
and must include a complete list of the items
being claimed.
Under no circumstance will claims be accepted
once the 30-day timescale has elapsed.
Move documentation
All missing items must be noted on the
packing inventory list or delivery report,
failure to do so could result in your claim
for those items being declined. All items
should be unpacked at the time of
delivery. Claims for loss or damage for
self-unpacked items or boxes unpacked
after the delivery personnel have left the
delivery location will not be considered
under any circumstance.
Date: