WEBINAR

BUSINESS
PROCESS
MAPPING
PURPOSE, BENEFIT, TYPE, &
TOOLS

OLEH : HANIFAH, ST
Hosted by : BAMBANG EKO CAHYONO, ST, MBB
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 ATURAN ZOOM MEETING ECI
1. Sebelum training Wajib mengerjakan Pre Test dan
menyelesaikan administrasi lainnya.
2. Modul wajib dibaca terlebih dahulu
3. Semua peserta hadir 10 menit sebelum acara dimulai
4. Semua peserta berpakaian rapi sopan.
5. Video wajib dinyalakan.
6. Peserta berada di ruangan yang Mendukung untuk belajar
7. Peserta menyediakan alat tulis dan kertas untuk mencatat
8. Setelah training wajib ikut post tes

www.expertclubindonesia.com 2
TRAINER BIOGRAPHY
Education
Bachelor Degree, Industrial Engineering – University of Indonesia
MBA, Business Leadership Executive MBA, SBM-ITB (on going)

Working Experiences
Consultant, Business Process Management, Certified QMS Internal Lead Auditor,
Project Management, Six Sigma Yellow Belt in-house trainer, ISO 9001 Trainer &
consultancy, Project & Process Office in Financing industry

Business Process Management

More than 8 years in Business Process Management &
ISO 9001 Internal Lead Auditor
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HOSTED BY
BAMBANG EKO CAHYONO, ST, CSSGB,
CSSMBB, CHR, CTQM
✓ Bachelor Electrical Engineer
✓ Certified Lean Six Sigma Master Blackbelt
✓ Certified Six Sigma Green Belt
✓ Certified Human Resources
✓ Certified Total Quality Management
Bambang Eko Cahyono (Bembi), sekitar 20 tahun pengalaman kerja
diberbagai bidang usaha perusahaan kelas dunia diantaranya Elektronics
manufacturing, Chemical Manufacturing, Palm Oil plantation, CPO
Production, Wood plantation for Paper (Forest management), Pulp &
Paper production, Shipping Lines & Logistics. Pada berbagai tingkatan
jabatan Managerial.
Kekuatannya ialah dalam keahlian organisasi, komunikasi dan coaching
dalam arsitek pengembangan bisnis strategy serta operational excellence
baik implementasi Balanced Score Card, Human Capital Management,
Total Quality management dan Lean Sixsigma. Ratusan project
improvement dan ribuan KPI telah beliau berhasil kembangkan selama
membidangi passionnya sebagai change agent termasuk puluhan ribu
peserta pelatihan yang beliau coach.
Saat ini beliau pendiri organisasi komunitas Expert Club Indonesia (ECI) dan
founder PT. EBM Jakarta, training & consulting.
Email : coachbembi@expertclubindonesia.com
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LEARNING OBJECTIVES
❑ What is Process
❑ What is Process Mapping and Business Process Mapping
❑ Why do we need to know process mapping
❑ Key on making a Business Process Mapping
❑ Type of Process Mapping
❑ Examples

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 TUGAS

Diskusi kelompok
Gambarkan process flownya

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WHAT IS PROCESS ?

Process is a sequence of steps by which the input coming

from supplier or stakeholder are worked and become one or
more output received by customer or other stakeholder.

Source : ISO 9001:2015 Process approach

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WHAT IS PROCESS MAPPING ?

Process mapping is a process to visualize a flow of

activities.

A process map is also called a flowchart, process

flowchart, process chart, functional process chart,
functional flowchart, process model, workflow diagram,
business flow diagram or process flow diagram

Business Process Mapping is a process to visualize a flow

of activities or tasks that produce a desired result for the
customer.

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WHY DO WE NEED TO MAP A PROCESS ?

The benefit of doing a process mapping are and not limited to :

1. Increase understanding of a process

2. Provide effective visual communication of ideas, information
and data
3. Improve communication between individuals engaged in the
same process
4. Identify problems and possible solutions
5. Show others how a process is done
6. Analyze how a process could be improved
7. Provide process documentation
8. Show detailed connections and sequences
9. Show an entire process from the beginning to the end

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WHY DO WE NEED TO MAP A PROCESS ?
(CONT’D)
The application of the process approach in a quality
management system enables :

a) Understanding and consistency in meeting requirements

b) The consideration of process in terms of added value
c) The achievement of effective process performance
d) Improvement of process based on evaluation of data and
information

Source : ISO 9001:2015, 1.3 Process approach

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WHAT ARE KEY CHARACTERS OF A PROCESS ?

1. INPUT
2. OUTPUT
3. THE DOER
4. SEQUENCE
5. ACTIVITIES
6. DEPENDENCY
7. TRIGGER
8. CUSTOMER
9. INDICATORS
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TYPE OF PROCESS MAPPING?

1. Spaghetti Map
TYPE OF PROCESS MAPPING?

2. Swim Lane
TYPE OF PROCESS MAPPING?

2. Swim Lane
TYPE OF PROCESS MAPPING?

3. Flow Chart, Work Flow Diagram

TYPE OF PROCESS MAPPING?

4. Top Down Flowchart

TYPE OF PROCESS MAPPING?

5. Value Stream Mapping

Software Development Process

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EXAMPLES

1. High-Level Business Process Mapping

EXAMPLES

2. Process Mapping on SIPOC Identification

EXAMPLES

3. Process Mapping on COPIS Identification

EXAMPLES

4. Leave Request
HOW TO MAKE A FLOWCHART ?

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EXAMPLES

5. Billing Input process

(Minimart)
EXAMPLES

6. Membuat Adonan
OTHER BENEFIT
-> For Process Improvement

•When there is a Product or Service . . . there is a

Process

•When there is a Process . . . there is

Performance Variation

• When there is Performance Variation . . .

there is a potential business Problem and Waste

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OTHER BENEFIT
-> For Process Improvement – Lean approach
SIXSIGMA
Metrics, Indicators
SIXSIGMA
LEAN SIXSIGMA

Six Sigma Six Sigma Six Sigma Six Sigma

Lean Lean Lean

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