GROUND HANDLING

ASSIGNMENT
KUWAIT INTERNATIONAL
AIRPORT
Noman Amjad
BAMM-F19-084
 Kuwait International Airport
Airports in Kuwait:

There are total 3 airports in Kuwait.

• Kuwait International Airport.

• Ahmad al-Jaber Air Base.

• Ali Al Salem Air Base.

Kuwait International Airport is the only passenger serving international airport in Kuwait and
other both are bases for military purposes.

Ground Handling Agencies in Kuwait

There are total four ground handling agencies operating in Kuwait airports.

Ground handling agencies at Kuwait International Airport:

1. National aviation services (NAS)

2. Kuwait Aviation Services Company (KASCO)
3. IJET
4. Blue aviation

National Aviation Services (NAS)

The company currently operates at 55 airports through emerging markets countries across Africa,
Asia and the Middle East, but in Kuwait NAS is just providing services to Kuwait International
Airport.

NAS providing services to airlines:

• Ramp services

With a variety of fixed & mobile ground handling equipment as well as sophisticated motorized
vehicles, the NAS Ramp Services team is ready to service any type of cargo or passenger aircraft.
NAS Ramp Services carries out all the relevant Ground Support Equipment activities at flight
arrival and departure related to safely unloading and loading of passenger baggage, cargo and mail
within the confines of the carriers’ schedule.

Customer requirements dictate the scope of ramp handling services from an extensive menu of
NAS options that includes loading and off-loading, dispatch operations, load control, management
of unit load devices, baggage reconciliation, coordination with flights and documentation. A
resource management system, installed at all NAS operating bases, matches equipment and crew
resources to fluctuating needs, ensuring high-levels of response to all supported customers.

• Passenger services

NAS constantly provides proactive services to its customer airlines and in keeping with its mission
statement, places a significant emphasis on quality, service delivery and customer satisfaction. The
NAS Passenger Services team is available 365/24/7 ensuring the highest levels of customer service
and a seamless passenger experience is delivered on behalf of our client airlines in all aspects of
airport passenger handling.

➢ Check-in Services
➢ Arrival & Transit Services
➢ Passengers requiring special handling

• Cargo management

The NAS Cargo Management System comprehensively manages every aspect of a cargo business
from pricing, cargo operations, billing to supply chain management. This system has an interface
that assists in updating airline systems for the FSU messages as well as customs and financial
systems. The key features of our Cargo Management System are: Modular and flexible architecture
allowing deployment based on functionality, export cargo acceptance and documentation process;
which includes pre-acceptance, acceptance of documents, Air Waybill issue and after-acceptance
activities, export flight handling process; including lying list and load plan, interline, flight buildup
preparation, manifest, load documentation, offloads and flight closing, import flight handling
process; with flight manifest, flight documentation, flight finalization and import cargo delivery
process; including delivery planning, documentation delivery, customs clearance, after delivery
activities.

• Engineering and line maintenance

Dedicated engineering units perform services vital to on-time

turnarounds and departures, such as gate push backs of
commercial and military aircraft; scheduled maintenance of
motorized and non-motorized ground support equipment, and
maintenance of NAS facilities. The engineering department,
which includes an operation control center (OCC), is typically
located at an airport’s ramp area, giving the OCC the unique
advantage of visual contact with aircraft moving on the airfield.
The operational control center is fully equipped with
communications displays regarding flight schedules and
control tower information.

NAS engineering is the linchpin of quick and efficient ground

operations that build the schedule integrity that customers rely
on to enhance their own performance and profitability. NAS
line maintenance fully understands the responsibility of signing off an aircraft while maintaining
100 percent dispatch reliability. Our crews have achieved the highest regulatory aircraft
maintenance standard (EASA Part 145).

• Lounges and meet assist

NAS Pearl Lounge at airports in the Middle East, India and Africa afford unsurpassed comfort for
first and business class passengers and other travelers who wish to pay for access to the many
concierge conveniences offered. Time on the ground becomes productive with comfortable
seating, private meeting rooms, a business center and wireless internet connections, plus catering
options and smoking rooms. Children’s play areas, a relaxation room, lavatories with amenities,
as well as meet and assist services put travelers en route at ease.
Whether you are arriving, departing or transiting at Kuwait, Abu Dhabi, Rwanda and Sharm El-
Sheikh International Airports, NAS meet and assist team are there to make your journey simple.
From the moment you get to the airport, our concierge team are there to take care of your every
need whether it is using our fast track immigration, lounges, dedicated check-in area, baggage
delivery and collection service from your home, hotel or office or private transfers to and from
your destination.

• Airport technologies

Our Airport Technologies division, ICT.aero, specializes in the sourcing and development of
scalable, cost-effective technology solutions to support airport operations, and maximize financial
returns. Simply, a one-stop shop to identify the most strategic, scalable and cost-effective
solutions, deploy, operate and support airport technology systems, run the project management
office and manage the delivery of multiple vendors, maximize operational and financial ROI and
provide operational training and 24/7 support.

• Fixed based operations

NAS offers a full range of competitively priced FBO services offered through a single point of
contact including: Build, design and implementation of the FBO Terminal, complete arrival and
departure services, fueling services, coordination of landing/parking permits, ramp services, flight
support services, cabin cleaning, secure car parking and catering services. Other value-added
services include hotel arrangements, visa assistance, ramp access from aircraft to terminal, fast &
private baggage screening, meet and assist, limousine services, comfortable crew and passenger
lounges offering complimentary snacks and beverages, business center, shower facilities and
relaxation areas.

• Aviation training

The NAS Aviation Training is one of the region’s few IATA certified training centers. NAS
provides aspiring aviation professionals with all the requisite tools to enjoy a successful career in
aviation with a team of highly qualified training professionals, state-of-the-art infrastructure and
on the job training. NAS team will ensure that your workforce is fully updated with the latest in
rules, regulations, methodologies and technologies thereby leaving you to focus on your core
business. The NAS Training Center offers the latest and most comprehensive training programs in
the fields of aviation and hospitality. These programs are certified and are designed and developed
by trained professionals with years of hands-on experience in their respective industries.

NAS Customer Airlines:

BRITISH
EMIRATES AIRFRANCE PIA
AIRWAYS
JEZEERA
UNITED JET AIRWAYS QATAR
AIRWAYS

ETIHAD AIR ARABIA OMAR AIR DELTA AIRLINES

SRILANKAN
FLY DUBAI KALITTA AIR EGYPT AIR
AIRWAYS

AIR ASIA ETHIOPIAN FLYNAS GULF AIR

ROYAL PEGASUS
MARTIN AIR CEBU PACIFIC
JORDANIAN AIRLINES

SPICE JET AIR INDIA AIR COSTA LUFTHANSA

Kuwait Aviation Services Company (KASCO)

KASCO provides just catering services to airlines. The company just operates at Kuwait
International Airport because it’s the country’s private service provider company.

KASCO providing services to airlines:

 • Gourmet catering:

Gourmet by KASCO specializes in providing catering services, such as buffets and banquets, as
well as meal plans for individuals, private institutions, and some governmental sectors. We also
focus on providing V.I.P. services to our customers.

• Hospital catering:

KASCO provide hospital catering services for patients. Essential Goodness is our bespoke,
customer-focused food offering, based on high-street restaurant style meals. Focus is on patient
nutrition and providing quality and choice when it comes to mealtimes. Offering a breadth of
healthy food choices is a critical part of the patient experience. Clinically appropriate food
significantly impacts on recovery, reducing length of stay and leading to better clinical outcomes
for your patients and improved performance against your organizational targets and objectives.

• D'light catering:

Using only fresh, locally-sourced ingredients with expert Chefs and Nutritionists, KASCO D’light
ensures that people will be able to enjoy delicious food designed to make you feel healthier.
Let KASCO D’light be your change today!

• Airline catering:

KASCO’s international team of chefs includes specialists in local, regional and international
cuisines. The team constantly reviews, plans and refines our menus to ensure they meet customers’
high expectations and result in the highest levels of satisfaction. KASCO also provides their clients
with food and beverage equipment such as cutlery and serving carts. Costs, pricing and delivery
schedules are regularly evaluated to verify that they meet our commitments to our clients, and can
be adjusted in response to client demands or market conditions.
KASCO Customer Airlines:

Emirates Etihad Air Arabia

Jazeera Airways Gulf Air Lufthansa

Oman Fly Dubai Flynas

Blue Aviation:

Blue aviation is a ground handling company operates at Kuwait, County Clare, Qatar and London.

Blue Aviation providing services to airlines:

• Ground Handling:

➢ VVIP & VIP Ground Handling

➢ Diplomatic & Military Ground Handling
➢ Ramp & Passenger Supervision
➢ Crew & Pax Transportation
➢ Refueling
➢ Airport Slots & PPR Coordination
➢ Immigration & Customs
➢ Interior & Exterior Cleaning
➢ Onsite Security
➢ In-Flight Catering
➢ Hangar Facility
➢ Offloading and loading the aircraft,
➢ Provision of GPU, ACU and Push-Back/Towing services
 ➢ Preparing of toilet and water services to the aircraft,
➢ Storage of pallets, containers and other unit load devices.

• VVIP, VIP, Private Services:

Blue Staff provide the VVIP & VIP Client with private immigration and customs
services. Along with preparing the required visas upon arrival for the passengers and
crew.
There is also passenger private security available during the arrival and baggage
reclamation process. Additionally, we provide private first-class transportation for
your client and their luggage to take them to their hotel.

➢ Blue Aviation provides:

Beautifully designed and spacious passenger facilities
On-site customs and immigration clearance. Fast and convenient
passenger and baggage screening
Easy booking for limousines, taxis, hotels, rental car
Lounges and conference rooms available with full amenities, including
catering, for on-site meetings
Full-service cafe in the terminal for passengers and crew
Special care/needs for VIP Passengers with Reduced Mobility (PRM)
Upon arrival, our very special customers are treated with a red-carpet
welcome and deluxe vehicle are available to transport the guest
wherever they wish to go.

• Charter services:
Their charter flight services are a worldwide leader in aviation services that can
provide passenger and cargo air transportation, aviation logistics and program
management, mission-specific aircraft and private charter flight support, along with Air-
Ambulance and Medivac. A global network of qualified and carefully screened partners
enables their charter flight services company to provide comprehensive aviation services
on a moment’s notice anywhere in the world.
 • Ambulance services:
Blue Aviation recognizes the critical importance of speedy and accurate service for
ambulance flights. In case of an emergency, they are ready to quickly arrange medical support on
an aircraft with a full set of intensive care equipment, accompanied by a qualified team from
wherever you are located, anywhere in the world. A crew and a group of doctors are available 24/7,
ready for departure and assistance.
Blue Aviation's vast experience in working across this sector from ground handling
through to aircraft charter, they understand the need for urgency, flexibility and
compassion which makes Blue Aviation your ground service provider of choice for air
ambulance, medical and transplant flights in Kuwait.

• Flight support:
Blue Aviation Operations team operates a 24/7 schedule. In this way, they can ensure to
take care of all permissions and slots, whether your flight is overflying, landing or you
are operating on behalf of a carrier. they ensure that you get issued your Overfly, Landing,
Special or Diplomatic Permit in the fastest and most convenient way. They monitor
your aircraft as soon as it enters Kuwait (FIR), forwarding the flight's messages and
routing to one of our chosen Ground Service Providers to ensure speedy and efficient
services, from setting up the stands and readying MAAS, to preparing the VIP hall with
cooperation with the airport authority.
Their Flight Support services in all locations include but are not limited to:

• Diplomatic Clearances
• Airport Slots
• PPR
• Ground Handling Arrangement
• Fuel Arrangement
• Flight Tracking
• Flight Watch

• Flight documentation
• Load planning

• Ground security coordinator

• Runway analysis

• Overfly permits

• Landing permits

Blue Aviation Customer Airlines:

Wizz Air Varesh Airlines Pegasus Airlines

Jordan Aviation IndiGo Air Cairo

Alexandria Airlines Bulgaria Air Air India Express