Introduction

Shaheen Airport Services (SAPS) is a project of Shaheen Foundation, a welfare organization of

Shaheen Airport Services
Pakistan Air Force and has the largest set up of providing complete ground handling services at
six major airports in Pakistan. Its success story goes way back to 1982 when it was established
(SAPs)
with the sole aim of providing safe, cost effective and quality services to airlines operating in
Pakistan. Since then, SAPS has continually improved its services to meet the needs of its
customers. SAPS adaptability and customer care are pivotal to the portfolio of Ground Handling
Services we offer. Whether partial or complete, SAPS has the ability to tailor a program to meet
distinctive needs of airlines and private competitors. Besides, over-flight and landing
clearances, SAPS provides ground handling services as per IATA airport handling standards and
with full security measures. The aircraft handling includes passenger & baggage services, flight
operations & dispatch, load & ULD control, ramp & cleaning services, cargo & mail handling /
Submitted by:services. SAPS, also makes arrangement for refueling, catering and aircraft
scanning
maintenance.
Faiza Rafique (Bamm-F20-067)
Hassan Razaa significant
Today, with (Bamm-F20-120)
major market share and with over 11,000 flights annually, SAPS
handles more than 10 scheduled airlines, in addition to charter and non-Schedule carriers
Zainab Saleem
operating (Bamm-F20-109)
both freighters and passenger aircrafts at Karachi, Lahore, Islamabad, Peshawar,
Quetta, Multan and at remote airfields on need basis. SAPS is a member of IATA’s Ground
Hamza Sohail
Handling Council (Bamm-F20-106)
and thus continually attuned to new developments in the world aircraft
handling industry. Our vast experience in serving the world’s most reputable airlines has
Fawad Ahmad
equipped (Bamm-F20-099)
us well as with excellent operational expertise required to face current and future
challenges which distinguish us from other in terms of safety, quality and reliability. SAPS is an
ISO 9001-2008 certified company. In a continual effort for improvements, SAPS is undergoing
Section:
IATA Safety Audit for Ground Operation (ISAGO), as well.
(7B)
SAPS Aviation College is IATA accredited for DGR training and conducts a host of courses all
Submitted to: for both, the SAPS staff and others from the airlines, Government, semi-
year round
Government and private aviation organizations. SAPS is proud to place on record an above 96%
Sir Waqas Riaz
on time performance.
Vision And Mission

Vision Statement:
To be the premier provider of innovative and
reliable airport services, setting the industry
standard for excellence in ground handling,
passenger services, and cargo operations. We
aspire to be recognized globally for our
commitment to safety, efficiency, and
customer satisfaction.

Mission Statement:
At Shaheen Airport Services, our mission is to
deliver seamless and exceptional ground
handling solutions to airlines, ensuring the
smooth and efficient flow of operations at
airports. We are dedicated to providing
superior services that prioritize safety,
reliability, and customer-centricity. Our team
is committed to continuous improvement,
embracing cutting-edge technologies and
industry best practices to enhance the
overall airport experience for our clients and
their passengers. We strive to foster a work
environment that values teamwork,
integrity, and a passion for excellence,
creating long-term partnerships with airlines
and contributing to the growth and success
of the aviation industry in Pakistan and
beyond.
 Cities/Airport They Entertain

Cities / Airports:

 Islamabad / ISB / Islamabad International Airport.

 Lahore / LHE / Allama Iqbal International Airport.
 Multan / MUX / Multan International Airport.
 Sukkur / SKZ / Begum Nusrat Bhutto International Airport.
 Karachi / KHI / Jinnah International Airport.
 Quetta / UET / Quetta International Airport.
 Peshawar / PEW / Bacha Khan International Airport.
 Faisalabad / LYP / Faisalabad International Airport.
 No of Employees:
 Many airports around the world have implemented new technologies. Some notable
examples include Singapore's Changi Airport with its automated check-in kiosks and
robotic cleaners, and Tokyo's Haneda Airport with advanced facial recognition systems.

 Changi Airport in Singapore, they have the Jewel complex, featuring automated check-in
kiosks, baggage systems, and even a Rain Vortex, the world's tallest indoor waterfall. In
Tokyo's Haneda Airport, facial recognition is utilized for immigration processes,
enhancing efficiency and security. Both airports showcase advancements in technology
to improve the overall airport experience.

 Incheon International Airport (ICN): Smart infrastructure and robotics.

 Munich Airport (MUC): Automated bag-drop systems and cutting-edge security

measures.
Services:
SAPs Provide the services under the guidelines given in the airport handling manual which is
issued annually by IATA to all members of IGHC and follows the procedure given in the carriers
Ground Operational Manual. The service offered are:

 Passengers & Baggage Handling.

 Aircraft Handling.
 Cabin Services.
 Ground Support Equipment.
 Catering Services.
 Security Services.
 Cargo & Mail Handling.
 Flight Services.
 Ramp Handling.

Passengers & Baggage Handling:

For departing passengers from check-in to boarding and arriving passengers up to delivery of
baggage, our dedicated and committed staff is always present to assist the passengers to make
their travel comfortable and memorable one.
Automated check-in is performed through SITA CUTE which ensures less waiting time at check-
in-counter and boarding gate. Lost & found baggage is handled through most modern World
Tracer System and the Passengers are kept informed of the status.

Aircraft Handling:
Freighter as well as corporate jets. From aircraft parking to servicing and push-back, we provide
all types of services to handle an aircraft once it is on the ground. Our aircraft handlers are
highly qualified and go through regular refresher courses at the Aviation College. SAPS has
effective control over staff performance, who are guided and supervised to give and maintain
service quality.

Cabin Services:
SAPS do understand that proper appearance of aircraft and comfort for flight passengers lead
to play an important role in upgrading an airline image. SAPS cabin cleaning staff, therefore,
with effective supervision always make sure that cleanliness and tidiness must be maintained at
all times by fulfilling the contractual obligations. Hygienic conditions and, therefore, deploy
dedicated staff to clean toilets and galleys.

Ground Support Equipment:

Constant endeavors are being made from time to time to replace the outdated and to upgrade
the GSE on regular basis to suit the working environment of 06 airports in Pakistan. SAPS has
the ability to deploy on 36hrs notice to remote airfields of Pakistan to handle VVIP executive
jets to B747 aircraft.
On the other hand, full range of adequate motorized and non-motorized G.S.E. enables SAPS to
handle any number and aircraft type. To ensure smooth & safe operation, the maintenance
staff performs daily inspection of equipment to enhance its efficiency and reliability. We have
an ongoing equipment replacement plan as well as provision for the purchase of new GSE for
anticipated volume growth. We are investing more in our equipment renewal program than
any other operator in Pakistan so that we can maintain our edge in handling.

Catering Services:
SAPS arranges - on request, a wide variety of meals catering from First Class dishes to Economy
meals and snacks, which are prepared to exact specifications by reputed airline Caterers. SAPS
also plans to extend the international standard of Catering services.

Security Services:
SAPS is able to employ Ex-Armed Forces fully trained and committed staff who works according
to the individual requirements of the airlines. The presence of SAPS security remains at the
baggage segregation area, while transporting the baggage / cargo and on loading / off-loading
onto aircraft / terminal areas.

Cargo & Mail Handling:

SAPS takes pride in declaring that it has the most modern Cargo Terminals in Pakistan covering
all the necessary facilities both for Import and Export Cargo and the Ware-Housing storage
space facility pertaining to the handling of perishable items, dangerous goods, valuables goods,
special shipments and un-accompanied baggage. SAPS staff always strive hard to come up to
the expectations of airlines, consignees and shippers by using most modern computerized
system of cargo management. The sophisticated cargo screening facility coupled with the latest
CCTV cameras security guards on duty 24 hours ensures maximum security for our cargo
operations.
Flight Services:
SAPS Flight Dispatch Offices are operational 24 hours manned by qualified and experienced
staff who are fully capable to provide crew briefing, flight documentation, ATS flight plan filing,
NOTAM, including in-flight assistance SAPS offers complete range of flight operation services
including. Over flying / landing permission through CAA Metrological information. DISCLAIMER
no It would as well as surface transport. In addition to above SAPS may coordinate with your
fueling Agent and Caterer, if required.

Ramp Handling:
SAPS is fully equipped to handle any number and type of either narrow body and wide body
freighter or passenger aircraft as well as VIP / VVIP and Executive Jet Aircraft. SAPS places high
importance to the smooth handling and on time departure of any flight by deploying adequate
Ground Support Equipment and sufficient trained manpower. We may add that SAPS staff is
effectively supervised and are trained to work with determination, considering ground time
their rivals and thus they often succeed in reducing ground time due to delayed arrival of
aircraft.
 Benefits

There are following Services they are performed are:

 Cargo Charter Flights

 Passenger Charter Flight
 Aircraft Facilitation
 Aircraft Refueling
 Military Clearance
 Air Eagle As front office
 Aircraft parking

Cargo Charter Flights:

Air Eagle specializes and customizes each flight according to client's individual requirements
and schedule deadlines. It arranges all flight details to allow client the greatest scheduling and
economic flexibility.
We offer following services to our customers:
 Customized departure times to meet clients shipping and delivery requirements.
 Hazardous material transportation.
 Worldwide charter.
 On-board loadmaster service to supervise cargo security and handling.
 Emergency and on demand aircraft availability.
 On board loadmaster service to supervise cargo security and handling.
 Accurate and up to date flight tracking and status of each flight.

Passenger Charter Flight:

Taking advantage of thousands of executive airports around the world, executive aircraft take
Clients directly to final destination without having to spend numerous hours waiting for
connecting flights or delays. At Air Eagle, private charter flights depart when the Client is ready,
minimizing travel time and maximizing working time.
Aircraft Facilitation:
Air Eagle Aircraft Facilitation is Clients' reliable partner in aircraft support services. We offer
professional services at a competitive price for all facilitation requirements. Our customer-
oriented approach focuses on providing top quality services; utilizing modern & reliable
equipment being operated by motivated professionals. Allow us to take care of everything.
Aircraft Refueling:
Air Eagle provides 'Into-plane' refueling with exceptionally high standards of corporate safety
and security. The Company's aircraft refueling services are provided through Pakistan State Oil
and extends to nearly all regions of Pakistan.
Every day, round the clock, our highly qualified staff ensures that aircraft are properly and
safely re-fueled. Air Eagle assures smooth aircraft re-fueling operation at designated airports
throughout the year to provide reliable and cost-effective supply across the country.

Military Clearance:
Air Eagle is the sole facilitator for provisioning of Military Clearances. Normal clearance time of
12 -14 working days is reduced to 7-8 working days with our expeditious processing.

Air Eagle As front office:

Air Eagle can also act as a Front Office for companies requiring aviation services in Pakistan. We
can facilitate by providing required services on behalf of our client companies by acting as their
"Front Office".

Aircraft parking:
Air Eagle provides exclusive Parking Facility to its Clients' Aircraft at Islamabad, Peshawar and
Quetta airports; even at times when no Parking is available on commercial airports.
 Parking available 24/7 on Military side at Islamabad, Peshawar & Quetta.
 Sole Facilitator on Military side all over Pakistan.

Airline Served by SAPs:

 Pakistan International Airlines

 K2 Airways
 Serene Air
 Vision Air International
 Financial Report

Market Share
Today, with a significant major market share and with over 11,000 flights annually, SAPS
handles more than 10 scheduled airlines, in addition to charter and non-Schedule carriers
operating both freighters and passenger aircrafts at Karachi, Lahore, Islamabad, Peshawar,
Quetta, Multan and at remote airfields on need basis.