Case Title Case Duration Case Number Case Type Created On Customer

Regarding providing product key CS-285022-R2Z2 Case 4/9/2023 22:23 satish chand
Activation Problem 907 CS-285021-W2S8Case 4/9/2023 18:43 Gaurav Shukla
dangerous site CS-285020-F3M4Case 4/9/2023 17:43 viktor
Forgotten Mail ID 27 CS-285019-Z4M4Case 4/9/2023 17:00 Mathiyazhagan J
KBE1V-CA6F-20EF-D903-7C0 20 CS-284996-S1G2 Case 4/9/2023 13:32 Bapi Saha
Kgc1v1c4a48498097391d- m 29 CS-284995-G1S4 Case 4/9/2023 13:27 Bapi Saha
NOT able to activate your product CS-284964-D2C4 Case 4/9/2023 9:53 vengada krishnara
complaint 173 CS-284961-K7N2 Case 4/9/2023 9:15 Thanushkodi
Unable to activate CS-284958-G3C9 Case 4/9/2023 5:23 Ashok Mansingh
Customer Type CustomerEmail Issue Category Modified On Owner Priority
Existing Customersatishchandgic@ Renewals & Fresh4/10/2023 10:42 Monika P Low
Existing Customeruniquecomputer Others 4/10/2023 9:50 Support # Low
Existing Customerviktorsamara1@gMalware 4/10/2023 11:03 Monika P Low
Consumer Sales mathiyazhagan@Customer Suppor 4/9/2023 17:27 Vijayaraghavan RLow
Consumer Sales bapisaha@k7comCustomer Suppor 4/9/2023 13:52 Mohamed Althaf Low
Consumer Sales bapisaha@k7comCustomer Suppor 4/9/2023 13:56 Mohamed Althaf Low
Existing Customerdrvengadakrishn Activation 4/9/2023 10:14 Sanjay Kumar Low
Existing Customerthanush.maha@gUpdate 4/9/2023 12:08 Sanjay Kumar Low
Existing Customermansinghashok@Activation 4/9/2023 9:12 Sanjay Kumar Low
Product Product version Resolved On Serial Number Source of Ticket Status
Total Security - 2U1Y KBD1VED690252CEmail Active
Total Security - 3U3Y 4/10/2023 9:50 KBC1V-3374-7E1CEmail Resolved
Total Security - 1U1Y 00000000000000Email Active
Total Security - 1U1Y 4/9/2023 17:27 KBD1V-9E54-B94 Email Resolved
IS Essential - 1U1 16 4/9/2023 13:52 KBE1V-CA6F-20EFEmail Resolved
Antivirus Premiu NA 4/9/2023 13:56 KGC1V-1C4A-484Email Resolved
Total Security - 1U1Y 00000000000000Email Active
Total Security - 1U1Y 4/9/2023 12:08 KBC1V-FFBC-F342Email Resolved
Multi-device Security KEC1V-AEFC-C52EEmail Active
Status Reason Sub Category Vertical Type Windows(All WindMobile Phone (Con
Region (Customer
In Progress-Cust Did not received Consumer
Closed-Call Duplicate Case Consumer
In Progress-Cust Suspicious URL Consumer
Closed-Call Wants to know the Consumer
Closed-Call Need Status of seConsumer
Closed-Call Need Status of seConsumer
In Progress-Cust 1970 Incorrect ExConsumer
Closed-Call Update failed err Consumer
In Progress-Cust 500 Error ActivatiConsumer
SLA (Customer) (Account)
Case DuratCase NumbCase Type Created OnCustomer Customer CustomerEIssue Cate Modified OOwner
907 CS-285021Case 45025.78 Gaurav ShuExisting C uniquecomOthers 45026.41 Support #
27 CS-285019Case 45025.71 MathiyazhaConsumer mathiyazh Customer S 45025.73 Vijayaragh
20 CS-284996Case 45025.56 Bapi Saha Consumer bapisaha@Customer S 45025.58 Mohamed A
29 CS-284995Case 45025.56 Bapi Saha Consumer bapisaha@Customer S 45025.58 Mohamed A
173 CS-284961Case 45025.39 ThanushkoExisting C thanush.mUpdate 45025.51 Sanjay Kum
Priority Product Product veResolved OSerial NumSource of Tcxc Status Status Rea Sub Catego
Low Total Security - 3U3Y 45026.41 KBC1V-337Email ### Resolved Closed-CallDuplicate
Low Total Security - 1U1Y 45025.73 KBD1V-9E5Email ### Resolved Closed-CallWants to k
Low IS Essentia 16 45025.58 KBE1V-CA6Email ### Resolved Closed-CallNeed Statu
Low Antivirus NA 45025.58 KGC1V-1C4Email ### Resolved Closed-CallNeed Statu
Low Total Security - 1U1Y 45025.51 KBC1V-FFBEmail ### Resolved Closed-CallUpdate fail
Vertical Ty Windows(Al
Mobile PhoRegion (CuSLA (Customer) (Account)
Consumer
Consumer
Consumer
Consumer
Consumer