Decision Tree - Handling Recalled Products

Instructions
1. Locate safety notices:

2. CS REQUIREMENTS: a. Greeting
b. Confirmation
c. Taking Action
d. Closing
3. CASE REQUIREMENTS a. Contact

b. Case Dropwon
c. Case Product
MODEL NUMBER DATE CODES
BV6600 All type 1 units
Please indicate here the model number without spaces Do

not use wild cards.
Websites/ BDUSSIS/cpsc.gov
Here we will get the customers information (first and last name to start)
We MUST determine if the product is impacted by confirming, model, date code or any other relevant information.
If the customer has the affected product, educate them to stop using it and the remedy. If not impacted, no further action is n
Use our standard closing. Furthermore, make sure that the customer has their case/order number and are aware of any next s
A contact and case must be made on every call regardless if customer’s unit is affected or not. CPSC requires detailed reportin
Each is a Warranty/Quality Case. You must select the brand, case reason must be Recall and Disposition will reflect the action
You must complete the case products and include the date code.
RESOLUTION
Replace cover kit with a ZPS order including part 90639448
spaces Do
ry call, email or Chat.
Further information
https://gts-na.my.salesforce.com/kA0C0000000CgjK?srPos=0&srKp=ka0&lang=en_US
Instructions
1. Locate safety notices: Websites/ BDUSSIS/cpsc.gov
2. CS REQUIREMENTS: a. Greeting
b. Confirmation
c. Taking Action
d. Closing
3. CASE REQUIREMENTS a. Contact

b. Case Dropwon
c. Case Product
Date of announcement SKU

4/1/2010 CMM1000
4/1/2010 BV4000
9/13/2016 BV6600
9/13/2016 BV5600
9/13/2016 BV6000
11/1/2018 DR560
11/1/2018 BTE140K
11/1/2018 BTE141K
11/1/2018 PC70THD
2/1/2011 C2000-WK
2/1/2011 C3001
2/1/2011 CP503
2/1/2011 CP503-1
2/1/2011 HFAC 3030
2/1/2011 Y6010-WK
2/1/2011 Y6010-WK-1
2/1/2011 Y6020-WK
2/1/2011 919.72412
2/1/2011 919.724121
2/1/2011 919.724122
4/1/2010 GH1000
4/1/2010 GH1000-CA
2/1/2011 919.72413
7/2/2014 7518
7/2/2014 7519
7/2/2014 7519EC
7/2/2014 22-751960
7/2/2014 75361
7/24/2019 PCX362010
DW9095
3/2/2000
DW9116
10/2/2000
DW9107
12/20/2000
DW9108
12/20/2000
1/25/2001 DW704
1/25/2001 DW705
DW124
5/10/2001
DW124K
5/10/2001
1350
5/10/2001
1350K
5/10/2001
1350-09
5/10/2001
5158
5/10/2001
4/4/2002 DW368
4/4/2002 DW369
DW369CSK
4/5/2002
D51844
6/3/2005
D51845
6/3/2005
D51822
6/3/2005
D51823
6/3/2005
D55143
6/21/2005
11/8/2006 DW378G
11/8/2006 DW378GT
11/8/2006 DC300
DW660
1/1/2007
DC305
1/1/2007
1/4/2007 DG2900
12/20/2007 DC920
12/20/2017 DC930
12/20/2017 DC935
12/20/2017 DC936
12/20/2017 DC940
4/29/2008 DW744X
DW744XC
4/29/2008
9/5/2008 DC608
6/25/2009 D51825
6/25/2009 D51850
DWD110
1/10/2019
DWD112
1/10/2019
9/26/2019 DWHT55293
11/25/2019 DW0165
11/25/2019 DW0165S
11/25/2019 DW0330
11/25/2019 FMHT77506
11/12/2019 STHT51454
Here we will get the customers information (first and last name to start)
We MUST determine if the product is impacted by confirming, model, date code or any other relevant information.
If the customer has the affected product, educate them to stop using it and the remedy. If not impacted, no further action is n
Use our standard closing. Furthermore, make sure that the customer has their case/order number and are aware of any next s
A contact and case must be made on every call regardless if customer’s unit is affected or not. CPSC requires detailed reportin
Each is a Warranty/Quality Case. You must select the brand, case reason must be Recall and Disposition will reflect the action
You must complete the case products and include the date code.
Date Codes Resolution

All Refer to nearest FSC for resolution
All Replace with a ZWX order including BV6000
All type 1 units Replace cover kit with a ZPS order including part 90639448
All type 1 units Send cover kit with a ZPS order including part 90639448
All type 1 units Send cover kit with a ZPS order including part 90639448
All prior to 2018-22 Send Handle with a ZPS order including part N637490
All prior to 2018-22 Send handle with a ZPS order including part N637491
1/2004 - 5/2004 Send D55168R or D55168 if no stock of the D55168R
Up to 2006-46 Send cap with a ZPS order including part kit 5140048-56
Up to 2006-46 Send cap kit 5140048-56
All prior to 2014 14 Send replacement base with a ZPS order including part N404406
All Units Refer to Changtype for action 877-206-7151
Battery repair kit, all batteries for this recall would be unable to hold
9719-9810 charge at this point and the kit is NLA. Please escalate to Tier II if you
get call on this.
9924EM – 0031EM Send replacement base with a ZPS order including part 388683-12
9616-9752 Send replacement base with a ZPS order including part 388683-12
9616-9752 Send replacement base with a ZPS order including part 388683-12
Up to 2005 25 Refer to nearest FSC for resolution

Only type 1. Up to 2005 25 Refer to nearest FSC for resolution
0021 through 0110 Refer to Service Center for repair
Only Type 1. 0021 through 0110 Refer to Service Center for repair
200128-F through 200152-F Refer to Service Center for repair

200128-F through 200152-F Refer to Service Center for repair
DW369CSK built since January 1,
2002 (datecode 200201-F or Refer to Service Center for repair
later).
200203, 200204, 200217, 200302,

200304, 200308, 200315, 200325,
200329, 200343, 200403, 200404, Refer to nearest FSC for resolution
200406, 200407, 200412, 200413,
200415, 200416, 200417
200203, 200204, 200217, 200302,

200304, 200308, 200315, 200325,
200406, 200407, 200412, 200413,
200415, 200416, 200417
200203, 200204, 200217, 200302,
200304, 200308, 200315, 200325,
200406, 200407, 200412, 200413,
200415, 200416, 200417
200203, 200204, 200217, 200302,

200304, 200308, 200315, 200325,
200406, 200407, 200412, 200413,
200415, 200416, 200417
200448, 200453, 200502 through

Refer to Service Center for repair
200505, 200508, and 200509

Type 3 only. 200601 through
200639
Refer to Service Center. Customer has other 20V DEWALT tools –
Only Type 1. 200619 through
exchange for DCS380B. Customer does not have 20V DEWALT tools
200640-49
– exchange for DCS380P1
2007 15 through 200740 Send to Service Center for resolution
Only type 4. 2007 15 through
Send to Service Center for resolution
200740
2008-02 through 2008-27 Send trigger 641209-00
2008-02 through 2008-27 Send trigger 641209-00
2017-37-FY through 2018-22-FY Refer to Service Center for repair
Must be type 10. Date codes:

2017-37-FY through 2018-22-FY
All Units Refer to Home Depot for resolution

201819 through 201943 Send Repair with a ZPS order including part Kit N808667
201819 through 201943 Exchange w/DW0165S
All units Refer to WalMart for resolution
any other relevant information.
edy. If not impacted, no further action is needed.
/order number and are aware of any next steps.
ted or not. CPSC requires detailed reporting on every call, email or Chat.
ecall and Disposition will reflect the action you need to take.
Article in salesforce
https://gts-na.my.salesforce.com/kA0C0000000HRlx?srPos=12&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA0C00000004eEM?srPos=0&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA0C0000000CghV?srPos=0&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA0C0000000Ch0N?srPos=0&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA0C0000000Ch0N?srPos=0&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA0C0000000CtP8?srPos=5&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA03c0000008vhq?srPos=0&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA0C0000000Ch6X?srPos=2&srKp=ka0&lang=en_US
https://www.dewalt.com/support/safety-notices-and-recalls/2016/04/08/14/31/2001-cpsc-dewalt-industrial-tool-co-announ
https://www.dewalt.com/support/safety-notices-and-recalls/2016/04/08/14/31/2001-cpsc-dewalt-industrial-tool-co-announ
https://www.dewalt.com/support/safety-notices-and-recalls/2016/04/08/14/26/2001-recall-of-electric-drills-dw124-dw124k
https://www.dewalt.com/support/safety-notices-and-recalls/2016/04/08/14/26/2001-recall-of-electric-drills-dw124-dw124k
Service Bulletin - BDUSSIS

https://www.dewalt.com/support/safety-notices-and-recalls/2016/04/08/14/17/2002-recall-of-dw368-and-dw369-circular-sa
https://gts-na.my.salesforce.com/kA0C0000000CfVn?srPos=1&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA0C0000000CfVn?srPos=1&srKp=ka0&lang=en_US
https://www.dewalt.com/support/safety-notices-and-recalls/2016/04/08/14/12/2005-dewalt-announces-repair-program-for-
https://www.dewalt.com/support/safety-notices-and-recalls/2016/04/08/12/34/2006-safety-recall-on-framing-and-circular-s
https://www.dewalt.com/support/safety-notices-and-recalls/2016/04/08/11/45/2007-dewalt-dw660-cut-out-tool-safety-reca
https://www.dewalt.com/support/safety-notices-and-recalls/2016/04/08/11/36/2007-dewalt-dc305-reciprocating-saw-safety
https://www.dewalt.com/support/safety-notices-and-recalls/2016/04/08/11/58/2007-dewalt-dc920-dc930-dc935-dc936-dc9

https://gts-na.my.salesforce.com/kA0C00000004eVD?srPos=1&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA0C00000004eVD?srPos=1&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA03c00000091Bg?srPos=0&srKp=ka0&lang=en_US
https://gts-na.my.salesforce.com/kA03c00000091Bq?srPos=0&srKp=ka0&lang=en_US
https://www.stanleytools.com/support/safety-recalls/fmht77506-ldm
https://gts-na.my.salesforce.com/kA03c00000091Bl?srPos=0&srKp=ka0&lang=en_US

Decision Tree - Handling Recalled Products

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Decision Tree - Handling Recalled Products

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Instructions

1. Locate safety notices:

3. CASE REQUIREMENTS a. Contact

MODEL NUMBER DATE CODES

BV6600 All type 1 units

Please indicate here the model number without spaces Do

Replace cover kit with a ZPS order including part 90639448

3. CASE REQUIREMENTS a. Contact

Date of announcement SKU

Date Codes Resolution

Up to 2005 25 Refer to nearest FSC for resolution

0021 through 0110 Refer to Service Center for repair

0021 through 0110 Refer to Service Center for repair

0021 through 0110 Refer to Service Center for repair

0021 through 0110 Refer to Service Center for repair

0021 through 0110 Refer to Service Center for repair

200128-F through 200152-F Refer to Service Center for repair

200203, 200204, 200217, 200302,

200203, 200204, 200217, 200302,

200203, 200204, 200217, 200302,

200448, 200453, 200502 through

200301 through 200637 Refer to Service Center for repair

2017-37-FY through 2018-22-FY Refer to Service Center for repair

Must be type 10. Date codes:

All Units Refer to Home Depot for resolution

Service Bulletin - BDUSSIS

Service Bulletin - BDUSSIS

Service Bulletin - BDUSSIS

Service Bulletin - BDUSSIS

Service Bulletin - BDUSSIS

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