COLLEGE OF HOSPITALITY AND INSTITUTIONAL

MANAGEMENT
OUR LADY OF FATIMA UNIVERSITY
CABANATUAN CITY, NUEVA ECIJA

J&B TRAVEL AND TOURS AGENCY

A Travel Agency Business Plan Proposal

Presented to
Ms. Abegail Gaspar Faculty of College of Hospitality and Institutional Management

In Partial Fulfillment
Of the Requirement for the Course TATM 311
Tour and Travel Management
By:

Dela Cruz, Bejay

Macaspac, Joanna Marie V.
Bejay Dela Cruz
Joanna Marie Macaspac,
Owner/Operator
General Tinio St. Quezon district 3100
Cabanatuan City Philippines

January 12, 2021

Good day!

Dear Ms. Abegail Gaspar,

This is the very first collaboration that our agency making with you. We are J&B Travel
and Tours Agency located in General Tinio St., Quezon district 3100, Cabanatuan City, Philippines.
Our Travel Agency offering you a Travel Package/Itinerary for Fully board accommodation
onboard Silver Sea for 5 days/7 nights for the starting price of $3000. Our Travel Agency are
proposing incredible destination that you will satisfied on.

Together with this letter, J&B Travel Agency enclosed here with the outlines of the
proposal details information for the Tour package. We will appreciate if you have further inquiries
regarding to the Tour package Proposal, please do not Hesitate to Contact us.

Here is the list of the inclusions of our cruise tour package:

Inclusions:

• Fully board accommodation onboard Silver Sea for 5 days/7 nights based on twin-sharing
cabin
• All meals onboard
• All port taxes
 • Fixed cruise Departure: 04 November 2022
• Boarding Port: Port of Osaka
• Ship Name: Silver Sea Cruises (Silver Moon)
• Cruise Starting Price: $3000 per person*
• The use of the ship's facilities
• Live music, theatre shows and performances, themed parties every evening.
• Port charges, luggage insurance & service charge on board.
• City tour

Exclusions:

• Bars
• Casino
• Spa Center and Beauty Salon

For the payment we will accept bank payment through any bank transfer, or you can direct to
our agency for walk-in payment. You can also contact us on our official agency number, Facebook
page and through email.

• JBtravelandtours@gmail.com
• @jbtravelandtours
• Contact no. (+63) 976-9320-217 / 0449503043

Thank you for giving opportunity to J&B Travel Agency for reading this Travel and tour
Proposal for your Tour and travel service-related needs.

Sincerely,

J&B Travel and Tours Agency

 II. BUSSINESS PLAN CONTEXT AND OBECTIVES

J&B Travel and Tours Agency is aiming to become one of the best travel and tour here at
the Philippines and International. We want to able to access details about hundreds of package
holidays, flights, Cruise, and accommodations. J&B Travel and Tours Agency have the expert
knowledge to put all of this information into plain English to help customers find a flight that
suit to them in to comfortable and a good service of accommodation, J&B Travel and Tours
relies on guides and travel leaders who have been born and brought up in your chosen
destination, so we are surely to offer all your insights and ideas that most people in the external
world don’t know about. J&B Travel and Tours Agency is providing a total reliable competitively
tour and travel solutions to the tourist or traveler and we will ensure our clients health and
safety amidst of the Covid-19. It has an efficient, high-quality travel and tourism services with
competent management and industry leadership agency. It has an accredited full-services
travel and tour agency with its fully integrated services and facilities, can deliver the most
complete and most efficient package for tour and travel requirements, at the most reasonable
price. Also, J&B Travel and Tours offers a lot of services that will benefit the Travelers. We know
the important to give information and soak up everything about airlines, airports, ports,
destinations, dining, and accommodations and we will answer different questions in a great
way for the clients not to feel afraid when asking. As we set high expectations and
professionalism the member as well as the employee, we will consider implementation and
following dress code to make you feel everything is worth paying for.

OBECTIVES

1. Serving the best package suits the client's satisfaction.

2. Engaging in more practices to give the best strategies to get client's loyalty and create repeat
purchase.
3. Employing the personnel who have a great potential serving the best to our valued
customers.
4. Seek for continues improvement of the service performance by allocating travelers feedback.
5. Expand the service of the agency offer.
6. Offering packages to the customers budget.
7. Make them feel that they are valued by responding to their feedbacks to the service
rendered by the agency.
8. To offer the traveling services at very reasonable prices.

III. EXECUTIVE SUMMARY

J&B Travel and Tours specializes in small, escorted luxury tour packages for recognizing
clients. J&B Travel and Tours founders and employees are seasoned travelers and travel
professionals who are knowledgeable, capable, and enthusiastic about the services we will
promote and provide special events; and a comprehensive, interactive website J&B Services
provides us with access to all aspects of travel technology. J&B Travel and Tours founders and
personnel have prior experience with travel, luxury retailing, personal services to high-net-worth
individuals, travel destination history, and local languages. J&B Travel and Tours will concentrate
on the luxury travel new market within the expanding travel industry. By focusing on
commitment to service and quality, J&B Travel and Tours has effectively implemented a niche
differentiation strategy in a somewhat diverse marketplace. Its ability to differentiate its product
has contributed to superior annual returns. Its target market consists of high-net-worth
individuals, couples, family, and affinity groups who travel for pleasure at least once a year. In
search of the ultimate travel experience, the target clients expect the highest quality activities
and accommodations, as well as a high level of service. J&B Travel and Tours will have a
competitive advantage over others in this market by offering smaller, more exclusive package
tours, which will allow clients of these intimate groups to receive personalized attention from
the travel hosts. J&B Travel and Tours will cultivate this niche through one-on-one contact with
potential clients, personal contact with sophisticated travel agencies whose primary client
targets our market, and extensive outreach programs via various media.

We will assure our clients that they will keep our standards and outstretch beyond. We
will always practice how to pick up subtle communication cues to figure out what a client really
wants when they are having a hard time expressing it clearly. J&B Travel and Tours will continue
our journey with you to your destinations, we also go for extra miles to discover more promising
destinations in the country where you will enjoy world class beaches, stunning scenery, and
fascinating tropical lifestyle and of course, we are also looking forward to learning more of our
exotic cultural heritage. We will not only travel within our own motherland, but we will also take
you to different parts of the world. We guarantee personal touch for all your travel needs from
arrangement to the best choice of your travel plans to convenient accommodations and
worthwhile learning experiences with our tour packages. J&B Travel and Tours are not just
limited in arranging personal and group travel plans but we also cater corporate travel
management, with best options for team building, training, and Seminar and leisure travel
perspectives. In terms of tour and travels, domestic and international, economic, or luxurious
packages, avail and name it and we guarantee that we give you the Best Choices for your journey.
Our Agency will be placed in Cabanatuan specifically in General Tinio St. Quezon district 3100
Cabanatuan City Philippines Deciding where to detect an enterprise has continually been
important. Location performs a big position in attracting and maintaining the fantastic
employees, many of whom maintain a shut eye on where they are primarily based to optimize
work-life balance. Good location selections can considerably improve J&B Travel and Tours
Agency long-term performance.

IV. COMPANY OVERVIEW

J&B Travel and Tours is an entity engaged in the industrial commercial enterprise business
enterprise of extending to human beings or groups, trip choices and help to consist of
documentation, ticketing reserving for transportation or accommodation. arrangement,
managing or behavior of excursions inside or outside the Philippines whether or no longer a free,
fee or any structure of monetary consideration then again earlier than setting up an experience
business employer we must assume about it is location, employer set up and the preparations.
Building this agency will conduct Mission and Vision. Both the vision and mission statements play
an essential position in the organization. The mission announcement presents the employer with
a clear and wonderful information for making decisions, whilst the imaginative and prescient
assertion ensures that all the decision made are excellent aligned with what the corporation
hopes to achieve.
COMPANY LOGO
Our Travel agency logo is intended to make you want to travel around the world, we chose
our logo to be this colorful for it to be eye catchy. The yellow and orange color represents the
sunrise and the sunset; blue represents the sea and sky, but it is also means for prosperity, joy
and especially for health and healing as you travel with us, we will make sure to lessen your
worries and heal your heart, and white is a combination of the power, energy, and strength with
the power of integrity and truth. Lastly, the background color gray represents for luxury and
quality.

J&B TRAVEL AND TOURS

VISION

To become one of the best leading travel company in Philippines, that will serve the best
to the clients and customers.

MISSION

Our mission is to offer a corporate travel solutions and become the one of the biggest
travel agency in the Philippines. And To serve our clients whole heartedly and to provide the
needs of our clients, and also to Expand our relationship with airlines, the flight operators,
hotels and resorts, tour operators and travel agents within Philippines as well as international.
 V. TOUR AGENCY PRODUCTS AND SERVICES

A. TOUR PACKAGES SERVICES

INCLUSION
International Tour Package Inclusion
❖ Economy class airfare
❖ Accommodation deluxe room
❖ Passport and Visa Processing
❖ Plane ticket
❖ Admission to attractions
❖ Breakfast, lunch and dinner
❖ Travel insurance
❖ Professional Tour guide
❖ Souvenirs
❖ Candle light Dinner
❖ Return airport Transfer

Domestic Tour Package Inclusion

❖ Economy class airfare
❖ accommodation
❖ Plane ticket
❖ Admission to attractions
❖ Breakfast, lunch and dinner
❖ Travel insurance
❖ Professional Tour guide
❖ Souvenirs
❖ Tour Transportation / Boat transfers
❖ Permits, registration, an entrance fees
❖ Return airport Transfer
 EXCLUSION
International Tour Package Exclusion
❖ All personal expenses, optional tours and extra meals
❖ Anything which is not included in inclusion

Domestic Tour Package Exclusion

❖ Additional sightseeing other than mentioned in itinerary
❖ Anything which is not included in inclusion

Inclusions:

• Fully board accommodation onboard Silver Sea for 5 days/7 nights based on twin-sharing
cabin
• All meals onboard
• All port taxes
• Fixed cruise Departure: 04 November 2022
• Boarding Port: Port of Osaka
• Ship Name: Silver Sea Cruises (Silver Moon)
• Cruise Starting Price: $3000 per person*
• The use of the ship's facilities
• Live music, theatre shows and performances, themed parties every evening.
• Port charges, luggage insurance & service charge on board.
• City tour

Exclusions:

• Bars
• Casino
• Spa Center and Beauty Salon
 B. ITERENARIES

LAND TRAVEL

AIR TRAVEL
CRUISE TRAVEL

C. ADDITIONAL OFFERINGS
We the BEJAY’S Travel and Tours Agency aims to be one of the best leading
company in the Philippines as well in international we make sure to expand our
services offered and to connect to different sectors.

❖ Flight reservation
❖ Accommodation
❖ Transport rental
❖ Consultation
❖ Passport and Visa
❖ Travel insurance
 ❖ Souvenirs
❖ Incentive programmed
❖ Itinerary

J&B Travel and Tours has unveiled an enhanced savings promotion for the upcoming
summer season, which will encourage travelers to set their flight and sail from 2022. The leading
partner of our company is offering up to 20% Early Booking Bonus savings on selected flight and
voyages in 2022-2023—doubling the customary savings available for early bookings. The offer
applies to new reservations booked and paid in full by January 28, 2022.

On selected flight and voyages setting in 2022, guests can enjoy additional benefits on top of the
Early Booking Bonus:

• A reduced Deposit of just 15% and 20% Early Booking Bonus fares start from USD 3,000
per person, based on two sharing.
• Airplane and Cruise with Confidence: As part of the Philippine Airline, Cebu Pacific Airline,
Silver Sea, and Royal Caribbean Group’s ‘Cruise with Confidence’ initiative, travelers can
cancel up to 30 days before their flight and sailing without penalty when selecting their
credit.
• COVID-19 Protections: Should a guest or a member of their travelling party test positive
within 30 days prior to the flight/cruise, at the boarding terminal or during the
flight/cruise, the guest will receive 100% Future Tour Credit or 100% refund for the total
booking amount.
• Consulting: Consulting services include a large number of aspects which are related, more
or less directly, with travel: information of interest for the traveler (customs of the
country of destination, recommendations on behavior, etc.), cost optimization and
control, advice on travel policies, etc.
• Passenger assistance: On a trip there may be many unforeseen problems and issues which
need to be resolved: repatriation due to illness, accident or emergency, lost luggage, or
documents, etc.
 • Free Wi-Fi
• Providing Transfer

VI. FINANCIAL PLAN

LOCAL PACKAGE ESTIMATED COST ( ILOCOS )

ESTIMATE COST

TRANSPORTATION PHP 2,100

ACCOMMUDATION PHP 5,395
MEALS ( Breakfast, Lunch , Dinner )
ATTRACTION AND OTHER FEES PHP 2,300
ENTRANCE FEES
BOATING FEE
TRASPORTATION FEE

TOTAL COST PHP 9,695

INTERNATIONAL ESTIMATED COST ( MALDIVES )

ESTIMATE COST
AIRFARE PHP 140,000
TICKET ROUNDTRIP
VISA PROCESSING
PASSPORT PROCESSING
ACCOMMUDATION PHP 55,000
MEALS ( Breakfast, Lunch , Dinner )
INCLUDE candle light Dinner
ATTRACTION AND OTHER FEES PHP 30,000
ENTRANCE FEES
BOATING FEE
TRASPORTATION FEE

TOTAL COST PHP 225,000

INCOME STATEMENT
Income ESTIMARE INCOME COST
Sale of International Packages` PHP. 2,550,000
Sale of Local Packages PHP. 193,900
Government Payment Tax PHP. 200,000

Total Income PHP. 2,768,900

EXPENCES ESTIMATE EXPENCES COST

Visa PHP. 100,000

Meals PHP. 200,000
Accommodations PHP. 400,000
Airfares/transportations PHP. 1,000,000

Taxes ` PHP. 200,000

Interest PHP. 50,000
Rent PHP. 70,500
Total Expenses PHP. 2,020,5000
NET INCOME PHP. 748,400

Sea Fares Silver Cruises (Silver Moon) $3000

Taxes, fees, and port charges Port of Hiroshima $14.00
Kyushu port $15.00
Port of shanghai $19.00
Victoria port $13.00
Cruise Transport $2,300
Accommodation
• Full board meals (B, L, D)
• Full Board Activities (not
included: Bars, Casino, Spa
Center and Beauty Salon.
• Twin-sharing cabin
Attractions Hiroshima Entrance Fee
Peace memorial park & museum $2.00
Miyajima island & torii gate $1.00
Hiroshima castle & garden $3.00
Art of the Japanese brush $5.00
Fukuoka (Kyushu Island)
Dazaifu tenmangu shrine & Kyushu
$5.00
national museum
$4.00
Ancient & modern Fukuoka
$3.00
Hakata walking tour
Beijing
The great wall of China $10.20
Forbidden city $63.00
Highlights of Tianjin $5.00
Tiananmen square Free
The temple of heaven $2.35
The lama temple $4.00
Beijing capital museum Free (take your passport)
 Beijing
Shanghai old & new Free
The garden city of Suzhou $11.00
The maglev train & new shanghai $13.00
The water town of Zhujiajiao $9.00
Glimpses of shanghai $6.00
Shanghai acrobatic show $37.00
Other fees Private overseas transfers and $300.00
complimentary shore excursions

Breakdown Expenses

Total Budget $3,000.00

Taxes $61.00

Cruise Fare $2,300.00

Attractions Fees $184.00

Other Fees $300

TOTAL $2,845.00

ESTIMATED COST OF CRUISE

Per Day 5-days 7 Days

Cruise Fare 9,500 – 12-500 37,500 – 50,000 75,000 – 100,000
Port Fee 5,000-6,000 5,000 – 6,000 5,000 – 6,000
Onboard 3,250 – 4,750 16,250 – 23,750 27,000 – 33,750
Gratuities/Tip 750 3,750 5,250
( Optional )
Getting There Varies Varies Varies
Port Spending 2500/port 5,000 7,500
Total 67,500 – 88,500 119,750 – 152,500
VII. Marketing Plan

With a distribution strategy formed, J&B Travel and Tours develop a Marketing plan. The
marketing and promotional strategy in its most basic form is the controlled distribution of
communication designed to sell our product or services. To accomplish this, our marketing
strategy encompasses every marketing tool utilized in the communication effort. This includes:

• Advertising. Includes the advertising budget, creative message(s), and at least the first
quarter's media schedule.
• Building Brand. J&B Travel and Tours will engage to customers through Facebook, Twitter,
and Instagram. We will create YouTube videos of current properties, and we will use our
customer testimonials to engage with future prospective customers.
• Public relations. A complete account of the publicity strategy including a list of media that
will be approached as well as a schedule of planned events.
• Customer Acquisition. We will turn our website visitors into paying customers through
email marketing. We will use property portals to market our listings.
• Sales promotions. Establishes the strategies used to support the sales message. This
includes a description of collateral marketing material as well as a schedule of planned
promotional activities such as special sales, coupons, contests, and premium awards.
• Customer Engagement. Reply to our customers comments and feedbacks. We will send
personalized offers and plans with email marketing.
• Personal sales. An outline of the sales strategy including pricing procedures, returns and
adjustment rules, sales presentation methods, lead generation, customer service policies,
salesperson compensation, and salesperson market responsibilities.

Marketing Objectives

• To establish relationships with local businesses and corporations that will use the Travel
Agency on an ongoing basis.
• To implement a local campaign with the Company’s targeted market via the use of
flyers, local newspaper advertisements, and word of mouth.
 • To develop an online presence by developing a website and placing the Company’s
name and contact information with online directories.

Marketing Strategies

Our Agency is using a number of marketing strategies that will allow our Travel and tours. to
easily target individuals and businesses within the target market. These strategies include
traditional print advertisements and ads placed on search engines on the Internet. Below is a
description of how the business intends to market its services to the general public. Bejay’s
Travel and Tours Agency. will also use an internet based strategy. This is very important as
many people seeking local services, such as travel agencies, now the Internet to conduct their
preliminary searches. Our Agency will also develop its own online website. Our Agency will
maintain a sizable amount of print and traditional advertising methods within local markets to
promote the travel arrangement services that our Agency is selling.

VIII. TRAVEL AGENCY BROCHURE AND OTHER COLLATERALS

TERMS AND CONDITION
It Indicated distances and travel times are estimates only and descriptions provided
are for general guidance only and may not be based on the latest available information.
Travel routes/ itinerary, departure date, hotel accommodation or other service may be
amended due to safety concerns, prevailing conditions or unforeseen circumstances.
The right is reserved to substitute accommodation, schedules, in any way necessary in
the interest of tour members or due to circumstances over which the operators have no
control, like weather and local conditions. Direct and indirect consequences of Acts of
God or any circumstance/ emergency beyond the control of J&B such as failure to
perform, delay, liability or damage shall be excused and shall not render them
responsible for the same. In any case, any liability of J&B that can arise from its services
shall be limited to the fees it received for the same, exclusive of tax.

Please be advised that it is the guest’s responsibility to arrange proper exit/reentry

documents given the possibility of changes to timetables, routings, programs, and (tour)
prices, the same shall be subject to confirmation.

Brochure Accuracy

All information given in the brochure / itinerary is based on the information available at
the time of publication. We reserve the right to change any brochure / itinerary information
before or after your booking the tour due to any events beyond our control. In case we are
aware of any changes sufficiently in advance, we will notify you at the time of booking,
otherwise our Tour Manager or Local representative will inform you of the changes. Major road
works may necessitate route changes in the itineraries, restaurants may close or change
management, all of these may cause us to make changes in the itineraries. Where we know of
these sufficiently in advance we will notify you, otherwise our Tour Managers or Local
Representative will inform you of the changes on the spot. There are also very big fairs and
exhibitions, where all the hotels are fully booked well in advance, and therefore it may be
necessary to stay in hotels in other cities. This brochure is published for the tours commencing
throughout 2021. All previous brochures, letters and any other modes of circulation stand
cancelled with immediate effect
The Holiday price includes and excludes
If you avail any service which is not included in the Holiday package or get
yourself upgraded then the payment for the same will have to be cleared by you
directly. Please note that, porterage, tips, gratuities, room service, laundry, excess.
Please refer to the relevant section. All services will be as per those specified /
confirmed and paid for as per the Invoices and Service Vouchers
.

Tipping
Tipping is customary (unless otherwise stated in the brochure) in all parts of the
world for services rendered (porters, coach drivers, guides etc.). Your Sales advisor will
guide you in this regard.

Airline/Cruise Line and Baggage

The Company shall, in no circumstances whatsoever be liable to the client or any person
travelling with him for Loss of Baggage by the Airline, Cruise line, Failure to provide meal of the
clients choice by the Airline or Cruise line, Overbooking of seats by the Airline and Cruise Line,
Failure on the part of Airline and Cruise line to accommodate client despite having confirmed
tickets, Meals offered by the Airline or Cruise Line/Quality of meal, Travel delay, if the client
misses the flight, Changes of flight schedule/ routing/airline and Cruise line mentioned at the
time of booking. In this condition the expression ‘howsoever cause’ includes willful negligence
on the part of any person. If in the event that the client is booked on a particular Airline and
Cruise Line on a particular date and due to certain reasons beyond the control of the Company,
the client is not allowed to board the flight, the client shall not hold the Company responsible
for the same and no claim whatsoever can be made by the client against the Company. Sea Port
/ Airport taxes / Airport and Sea Port Development Fee as applicable to be paid over & above
the Tour Cost should there be a rise post issuance of tickets. All the booking / cancellation /
change of the airline ticket and the travel on such airline ticket will be subject to the terms and
conditions of respective Airlines or Cruise Line and the same may be provided to the client by
the company upon request, if available. Client travelling by air will be subject to the airline
restrictions / limitations on baggage weight / size / number from time to time. Traditionally,
each airline allows their customers to bring one carry-on bag and one personal item, such as a
pocket book, backpack or laptop bag.

Loss / Damage
Company is not responsible for any loss or damage to personal belongings during
the stay in the hotel or while travelling in the coach/ railway. Due to theft or loss of
baggage, tour participant can lodge a complaint with the local authorities on his/her
sole discretion, cost, risk and consequences
Accommodation for Child below 12 Years of Age
If the Client is travelling with young children (from 2 years old to 11 years old), it
is important to note that child seats are not provided for transfers and the legislation
varies from one country to another. Please see the Travel Voucher issued for details.
Free accommodation stays for children are generally based on sharing existing beds in
the room. If the Client requires a separate bed, he/she must advise us at the time of
booking, as there is a corresponding charge added to his/her booking.

Reschedule / Date Change for a Tour

In the event a client wishes to change the date of travel or transfer from one
tour to another, prior to the departure of the originally booked tour. The originally
booked tour will be treated as cancelled by the client, thereby attracting the
cancellation charges as stated herein, which shall be payable by the client. The client
shall on making payment of cancellation charges be able to make a fresh booking for
another tour
Cancellations
Cancellation fees will be based on hotels/ resorts/airlines/ Cruise Line and other
charges of agency plus a handling fee of Pup 500 +VAT per person, even in fortuitous
 events or any condition beyond our control. Service fee is non-refundable. Refunds will
be processed immediately after receipt of money from the Provider and receipt of
unused tickets and negotiable documents.

In the case of Car Rental Services Day and Tour Package the following is applicable:

• Tours cancelled 8-30 days prior to commencement of services, twenty-five percent

(25%) of the total price;
• Tours cancelled 1-7 days prior to commencement of services, fifty percent (50%) of the
total price;
• Tours cancelled on departure day and later, 100% of total price, this includes when a
tour is shortened.

Payments
PAYMENT TERMS
For customization packages without Flights:
Payment Procedure Minimum Per Person Payment to be made by the client Charges
At the time of booking Php 5,000/- per person
Within 31 - 45 days prior to the date of departure 75% of the holiday cost
Less than 30 & below from the date of departure 100% of the holiday cost
For customization packages inclusive of Flights:
Payment Procedure Minimum Per Person Payment to be made by the client Charges
At the time of booking Full Payments towards Air Tickets + Defined Minimum Booking
Deposit / 10% Payment Towards Land Package
Within 31 - 45 days prior to the date of departure 75% of the holiday cost
Less than 30 & below from the date of departure 100% of the holiday cost

Notes:

*For Non-refundable & time-limit itineraries 100% payment is required to confirm a

 booking. All payments towards the tour cost must be made by the client to the company
in accordance with the procedure and time frame mentioned herein below
*For Air and Sea tickets being issued / blocked on time limit: Full component will be
collected before issuance, else price will be subject to change.
*Initial Booking deposit will be collected as per the amount mentioned or the Package
Price whichever is lower Full

Payment must be made in accordance with the procedure stated above. In case of non-
compliance thereto by the client, the company reserves a right to cancel the
tour/booking of the client with subsequent loss of deposit and apply and recover the
cancellation charges as mentioned.

Reservation and Payment

1. Accommodation and Airline/ Cruise Line booking must be confirmed first before our
company accepts payment.
2. Airline and Cruise line Ticket must be paid in full, to get a sure seat from SEAIR
reservation. Airline only gives maximum of 24 hours to
purchase the reserved tickets. This is for guests whom we process their airline ticket.
3. At least 20% of non-refundable deposit to our bank account to secure the land
arrangement package. This is to ensure your
hotel accommodation. And at least 2 weeks before arrival to pay the balance.

Refunds
Once booking is confirmed and finalized, the Tour Package and All Land Arrangement bookings
and the 50% down payment are Non-Refundable. There is No Refund for any unused tours,
transport, hotels. However, in the event of natural calamities and force majeure, or mandated
government cancellations, Clients may be entitled for a refund, subject to the Supplier’s Terms
and Conditions. If the Client’s Travel Package includes international or domestic air tickets,
cancellation of airline ticket will be based on its cancellation policy, based on their fare
rules. J&B TRAVEL AND TOURS only acts as an agent for the airlines and is not responsible if the
said Airline cancels, reschedules, or delays a flight for any reason. In any case, J&B TRAVEL AND
TOURS will extend necessary assistance to address concerns of guests and to safeguard their
welfare, but the Airline and Cruise Line Company will be responsible for the final decision on
such requests. Additional and incidental expenses incurred due to delay, suspension, accidents
and local conditions must be borne by the guest

Health and Insurance

It shall be the duty of the Client to inform the Company in case the Client has any
medical condition that may affect his ability to enjoy and pursue fully the Tour
Arrangements and wherein the interest of the Group or any member thereof is
prejudicially affected. Pace of certain tours might not be suitable to individuals. Hence
we suggest that individuals may choose tours as per their health conditions. The
Company reserves the right to ask the Client to provide written certification of his
medical fitness before departure. In the event that a medical condition has not been
disclosed the Company will not be liable to provide any assistance or money back. It is
necessary for the client to obtain a valid travel/health insurance prior to the
commencement of the tour and the company will not be responsible for the same.
Settlement of the claims will be entirely at the discretion of the insurance company.
Insurance wherever included is NOT VALID for Senior citizens. The cost for Insurance for
Senior Citizen will be higher and passengers are requested to check the exact insurance
cost at the time of making the booking

Other Terms
There is no Contract between the Company and the Client until the company has
received the initial deposit as stated in the clause regarding ‘payments’
Offers Terms & Conditions
Usage of Promo Code will result in discount as stated in offer only Promo Code
offer will be applicable for stated packages bookable online on
www.j&btravelandtoursagency.com there may be minimum passenger requirement per
booking for availing discounts through Promo code.

Booking Policy

1. Determine the dates you plan to have your tour.

2. Determine number of guests joining your group.
3. Choose your package below. Don’t forget to ask our promo rates. We also provide
discounted airline tickets.
4. Email or txt us about your tour date, number of guests in your group, package choice. We will
provide you the price quote.
5. Book your package.

Terms of Use

Agreement between User and J&B Travel and Tours Agency

Convenience fee charged during any transaction would be NON-REFUNDABLE
This Web site is offered to you conditioned on your acceptance without modification of
the terms, conditions, and notices contained herein. Your use of this Web site
constitutes your agreement to all such terms, conditions, and notices which are subject
to amendment without any notice. You agree to click on the links to and familiarize
yourself with the Terms of Use and other terms and guidelines found throughout this
Web site and abide by them if you choose to use the sites, pages or services to which
they apply
PLEASE TAKE NOTE:

❖ J&BTRAVEL AND TOURS AGENCY reserves the right to hire independent tour
guide/drivers, subcontractors and/or contractors to facilitate our tours, shuttle services
and travel packages.
❖ In the event that we are unable to facilitate your tour due to weather and/or road
conditions, we will attempt to reach each location, site and destination using alternative
routes but we are not liable nor responsible for these unforeseen weather/traffic
conditions. No refunds will be available.
❖ All photos or videos taken by our staff of our customers or passengers, during the
capacity of the tour, trip or transfer, may be included on our website. Customers hereby
agree to the use of these photos and videos and under no circumstances can customers
dispute.
❖ No substitution or refunds for any unused part of the tour(s) will be issued. All sales are
final.
❖ No refunds will be issued for a no-show or unused portion of the tour.
❖ All vehicles operated by J&B TRAVEL AND TOURS AGENCY are non-smoking according to
Municipal and City Ordinances.
❖ We reserve the right to refuse service to any person or business who may refuse to
comply with our safety instructions, our tour itinerary, or to anyone who may pose a
threat to our customers and/or our tour guides/drivers. Screaming at or insulting tour
guide-drivers or fellow passengers or third party businesses and subcontractors is NOT
ACCEPTABLE under any circumstances and will terminate and cancel your tour without
any refund. Discrimination against a customer or a tour guide–driver for any reason is
not acceptable either under any circumstance.
Owners Profile
JOANNA MARIE V. MACASPAC
BSTM TTO

BEJAY A. DELA CRUZ

BSTM TTO