OPEN UNIVERSITY FOR ADULTS (UAPA)

Theme:
Task 3

NAME:
Otoniel Natanarl Almonte Belliard

ENROLLMENT:
17-3004
 SUBJECT:
Technical English

TEACHER:
Ada Francisco

DATE:
22/11/2021

1. Look at the notes below. They were made by a travel agent who is looking for different types of package
holiday to sell.

Brochures of tours?

Consular visa service
Our agency also has an immigration service.
Although these types of services are
processed directly by the secretaries of
foreign relations or international consulates,
our travel agency can be a means of
information and link to obtain them more
immediately.
what we offer
At Otoniel N. Almonte TRAVEL we have a wide range of
accommodations. Trust our travel agency and find in our
search engine more than 500,000 hotel establishments
around the world belonging to the main hotel chains. We
help you compare the best hotel deals and choose the
ideal accommodation for your next vacation.
Transportation
 maritime
 aerial the cost is 500$ US per night
 railway
 land
Food our service includes breakfasts, lunches, dinners (in
different plans), lunches, or coffee breaks.
About us?
Your door to incredible adventures
Otoniel N. Almonte TRAVEL was founded in 2000 with
the goal of establishing a truly exceptional Travel
Agency in the Santiago area. Our team of experienced
agents are passionate about making our customers
happy, and we go above and beyond to ensure
excellent customer service.
Since we opened our doors, we have dedicated
ourselves to planning trips that will provide our
clients with beautiful memories for years to come. So
whatever type of trip you dream of, we can plan it.
Get in touch today, and we'll do the rest.

But our excursion I don't know what they give

we organize trips so that the client has the opportunity to

enjoy our culture, our landscapes and our tourist
attractions.
Price include transfers?
Yes, the price includes transfer.
Price include meals?
Yes, the price includes meals (breakfasts, lunches and dinners
Use local hotels?
Sure, we have more than 100 hotels locally that we use
Acept groups?
Of course, we accept groups we have something quite interesting organized for groups.
Discount for group?
We have a discount of up to 20% for groups this Christmas season
How much?
The price may vary depending on the people you take on the excursion
Around 300 $ US per person, but we have a discount for couples.
Travel agent’s commission – how much?
Look at the travel agents we earn approximately between 15% and 20% of the total cost of a package sold. If you are an
independent travel agent, you will get a very good commission for the sales you make, if you are a company employee,
your commission will be reduced to a minimum.
2. What were the questions the travel agent asked when talking to a tour operator?

Examples
Brochures of tours?
Yes, the travel agent asked the tour operator for the excursion brochures.
‘Do you have brochures of your tours?’
No, this question was not asked by the travel agent

Price include transfers?

Yes, this question was asked by the travel agent to the tour operator.

‘Does the price include transfers?’

This question is poorly worded
3. Can you think of any other questions the travel agent might ask?

What destinations do you recommend us?

What destinations is currently allowed to travel to?
How far in advance do I have to make the reservation?
Can modifications or cancellations be made?
What does travel insurance include?
What category do the chosen hotels have?
Does the hotel offer any kind of benefit?