Questions and Answers

1. Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior
to her. very articulate. confident and sometimes aggressive. Katherine feels uncomfortable
believing that she is the scapegoat of everything that goes wrong in her department. Which of the
following is the best action that she must take?

A. Identify the source of the conflict and understand the points of friction

B. Disregard what she feels and continue to work independently

C. Seek help from the Director of Nursing

D. Quit her job and look for another employment.

2. As a young manager. she knows that conflict occurs in any organization. Which of the
following statements regarding conflict is NOT true?

A. Can be destructive if the level is too high

B. Is not beneficial; hence it should be prevented at all times

C. May result in poor performance

D. May create leaders

3. Katherine tells one of the staff. “I don’t have time to discuss the matter with you now. See me
in my office later” when the latter asks if they can talk about an issue. Which of the following
conflict resolution strategies did she use?

A. Smoothing

B. Compromise

C. Avoidance

D. Restriction

4. Kathleen knows that one of her staff is experiencing burnout. Which of the following is the
best thing for her to do?

A. Advise her staff to go on vacation.

B. Ignore her observations; it will be resolved even without intervention

C. Remind her to show loyalty to the institution.

D. Let the staff ventilate her feelings and ask how she can be of help.

5. She knows that performance appraisal consists of all the following activities EXCEPT:

A. Setting specific standards and activities for individual performance.

B. Using agency standards as a guide.

C. Determine areas of strength and weaknesses

D. Focusing activity on the correction of identified behavior.

6. Which of the following statements is NOT true about performance appraisal?

A. Informing the staff about the specific impressions of their work help improve their
performance.

B. A verbal appraisal is an acceptable substitute for a written report

C. Patients are the best source of information regarding personnel appraisal.

D. The outcome of performance appraisal rests primarily with the staff.

7. There are times when Katherine evaluates her staff as she makes her daily rounds. Which of
the following is NOT a benefit of conducting an informal appraisal?

A. The staff member is observed in natural setting.

B. Incidental confrontation and collaboration is allowed.

C. The evaluation is focused on objective data systematically.

D. The evaluation may provide valid information for compilation of a formal report.
 8. She conducts a 6-month performance review session with a staff member. Which of the
following actions is appropriate?

A. She asks another nurse to attest the session as a witness.

B. She informs the staff that she may ask another nurse to read the appraisal before the session is
over.

C. She tells the staff that the session is manager-centered.

D. The session is private between the two members.

9. Alexandra is tasked to organize the new wing of the hospital. She was given the authority to
do as she deems fit. She is aware that the director of nursing has substantial trust and confidence
in her capabilities. communicates through downward and upward channels and usually uses the
ideas and opinions of her staff. Which of the following is her style of management?

A. Benevolent –authoritative

B. Consultative

C. Exploitive-authoritative

D. Participative

10. She decides to illustrate the organizational structure. Which of the following elements is
NOT included?

A. Level of authority

B. Lines of communication

C. Span of control

D. Unity of direction

Answers & Explanations_

AllIncorrectCorrect
Correct 90% got this correct
1) Katherine is a young Unit Manager of the Pediatric Ward. Most of her staff nurses are senior to her. very
articulate. confident and sometimes aggressive. Katherine feels uncomfortable believing that she is the
scapegoat of everything that goes wrong in her department. Which of the following is the best action that
she must take?
 

  Identify the source of the conflict and understand the points of friction

  Disregard what she feels and continue to work independently

  Seek help from the Director of Nursing

  Quit her job and look for another employment.

 
Feedback
  This involves a problem solving approach. which addresses the root cause of the problem.

Incorrect 60% got this correct

2) As a young manager. she knows that conflict occurs in any organization. Which of the following statements
regarding conflict is NOT true?
 

  Can be destructive if the level is too high

  Is not beneficial; hence it should be prevented at all times

  May result in poor performance  

  May create leaders

 
Feedback
  Conflicts are beneficial because it surfaces out issues in the open and can be solved right away. Likewise. members of the team become
more conscientious with their work when they are aware that other members of the team are watching them.
Correct 75% got this correct
3) Katherine tells one of the staff. "I don't have time to discuss the matter with you now. See me in my office
later" when the latter asks if they can talk about an issue. Which of the following conflict resolution
strategies did she use?
 

  Smoothing

  Compromise

  Avoidance
  Restriction
 
Feedback
  This strategy shuns discussing the issue head-on and prefers to postpone it to a later time. In effect the problem remains unsolved and
both parties are in a lose-lose situation.

Correct 85% got this correct

4) Kathleen knows that one of her staff is experiencing burnout. Which of the following is the best thing for
her to do?
 

  Advise her staff to go on vacation.

  Ignore her observations; it will be resolved even without intervention

  Remind her to show loyalty to the institution.

  Let the staff ventilate her feelings and ask how she can be of help.
 
Feedback
  Reaching out and helping the staff is the most effective strategy in dealing with burn out. Knowing that someone is ready to help makes
the staff feel important; hence her self-worth is enhanced.
Incorrect 54% got this correct
5) She knows that performance appraisal consists of all the following activities EXCEPT:

  Setting specific standards and activities for individual performance.

  Using agency standards as a guide.  

  Determine areas of strength and weaknesses

  Focusing activity on the correction of identified behavior.

 
Feedback
  Performance appraisal deal with both positive and negative performance; is not meant to be a fault-finding activity

Incorrect 51% got this correct

6) Which of the following statements is NOT true about performance appraisal?

  Informing the staff about the specific impressions of their work help improve their performance.

  A verbal appraisal is an acceptable substitute for a written report  

  Patients are the best source of information regarding personnel appraisal.

  The outcome of performance appraisal rests primarily with the staff.

 
Feedback
  The patient can be a source of information about the performance of the staff but it is never the best source. Directly observing the staff is
the best source of information for personnel appraisal.
Incorrect 44% got this correct
7) There are times when Katherine evaluates her staff as she makes her daily rounds. Which of the following
is NOT a benefit of conducting an informal appraisal?
 

  The staff member is observed in natural setting.

  Incidental confrontation and collaboration is allowed.  

  The evaluation is focused on objective data systematically.

  The evaluation may provide valid information for compilation of a formal report.
 
Feedback
  Collecting objective data systematically can not be achieved in an informal appraisal. It is focused on what actually happens in the natural
work setting.

Correct 61% got this correct

8) She conducts a 6-month performance review session with a staff member. Which of the following actions is
appropriate?
 

  She asks another nurse to attest the session as a witness.

  She informs the staff that she may ask another nurse to read the appraisal before the session is over.

  She tells the staff that the session is manager-centered.

  The session is private between the two members.

 
Feedback
  The session is private between the manager and the staff and remains to be so when the two parties do not divulge the information to
others.
Incorrect 43% got this correct
9) Alexandra is tasked to organize the new wing of the hospital. She was given the authority to do as she
deems fit. She is aware that the director of nursing has substantial trust and confidence in her capabilities.
communicates through downward and upward channels and usually uses the ideas and opinions of her staff.
Which of the following is her style of management?
 

  Benevolent –authoritative

  Consultative

  Exploitive-authoritative

  Participative  
 
Feedback
  A consultative manager is almost like a participative manager. The participative manager has complete trust and confidence in the
subordinate. always uses the opinions and ideas of subordinates and communicates in all directions.

Correct 39% got this correct

10) She decides to illustrate the organizational structure. Which of the following elements is NOT included?

  Level of authority

  Lines of communication

  Span of control

  Unity of direction
 
Feedback
  Unity of direction is a management principle. not an element of an organizational structure.