Hi everybody. Today I am here to present to you about communication skills: influencing.

I have a question. who can help me answer: What is influencing skills?

1. What is influencing skills?

Influencing skills is about behaving in ways that offer others the invitation to
change (their behaviour, attitudes, thoughts, and ways) and/or accommodate your own
wishes whilst accepting that they may be unable to or unwilling to, or are unprepared to
meet our request to be influenced.

As organisational hierarchies and layers diminish, developing personal

effectiveness and influencing skills is essential in today’s workplace. Success and
outcomes can only be achieved through, with and from others. Being able to influence
without formal authority is an essential skill, and we cannot do this without confidence,
clarity of purpose and the communication skills to fully express ourselves. And as leaders
our roles require that we draw on who we are, as well as what we do to inspire and
engage our people.

But influencing skills is not just about getting others to always agree to our point
of view – we may be able to influence them to cooperate with us and they may not
always agree with us. It is not about winning at all costs and having to get our own way
all of the time. It is not about forcing or getting others to change – we cannot change
others.

So you want to influence others so you can get more of what you want? Use the
Push Pull Influencing Model. But first, you need to understand it, and second, be able to
use it. This article will help you.

Have you heard of this model? How do you understand the Push-Pull Influence
Model?

(after answer)

This concept seems quite new to you and even me when I first approached it. so
now i will help you to clarify it.

2. How do you understand the Push Pull Influencing Model?

It is a way to get someone to do what you want. Often defined as moving someone
from position A (where they are now) to position B (where you want them to be), or as
the ability to affect others attitudes, beliefs, and behaviours without using force or formal
authority.

For example, you want a colleague to complete a spreadsheet by Thursday. You

don’t have the authority (you are not their boss), so you are relying on influence. This is
either achieved by pushing (telling) them what you want. Or it can be achieved by pulling
(asking) from them what they want – how they might achieve it. These two are the push
pull influencing style in its very simplest terms.

There are two main types of influence: push and pull. And right now, we'll go
deeper into each category

3. What is a Push Influencing Style?

Ever met someone who tells you a lot about what’s going on with them? And want
you to listen to them? This is a ‘Pusher’. This is the push influencing style. Sometimes
referred to as the ‘stick and carrot approach’ (Though I believe this labels it in a bad light
when it can be positive and powerful), and generally understood to be about moving a
person to another viewpoint using ‘push energy’. There is more to it, but as a simple
version, this is it.

It is also possible to ‘move your energy away’ by doing neither push or pull, and
simply not engaging, which can be done negatively or positively. In the negative, you
might clam up and say nothing or give one-word answers. In the positive, you may say
that you are withdrawing because you have very little to contribute.

4. What is a Pull Influencing Style? (Appeal)

Ever met anyone who asks lots of questions? And actively listens to what you say?
This is a ‘Puller’. This is the pull influencing style. This style is generally understood to
be about motivating a person to see the possibilities. If we talk about ‘pull energy’ then it
is all about drawing them towards what you want to achieve. There is more to it, but as a
simple version, this is it.

A ‘style’ is a combination of behaviours that make up your style. For example, my

leadership style might be labelled as democratic if I am always asking people their
opinion, seeking counsel on every issue, and holding ballots. Similar can be said for
influencing styles – it’s about all the everyday influencing behaviours we do that give us
the influencing style.
 => Which is Better – Push or Pull?

They are both effective influencing styles. One style is not better than the other. It
is not better to be a pusher or a puller. There are pros and cons to both. The challenge is
not to become more of a push or more pull than you are now. The challenge is to know
which influencing style to use in which situation to achieve what you want – push or pull.

In addition, we still have one more solution that is move away.

5. Move away:
- This may happen when you feel you need to hold back or review your options.
- Be careful to handle this in a positive way that maintains relationships for the
future.
- When done tactically and temporarily it will be seen as constructive. If you do
it unconsciously or as a way of abandoning your Influence Objective, it can be
perceived as unproductive.
- Use the time to identify what causes the need to disengage - what were the
influence of “blockers” and plan a Strategy in place to remove the blocks.

=> After all, Remember that: It's important to consciously choose a particular style
before trying to influence others and stick to that style throughout a meeting or
conversation.

And to learn more about this model, please watch the following video

(watch video)

Through this, we also understand that Possessing the ability to influence brings
many benefits. It not only elevates your position in the hearts of those around you, but
also effectively supports your leadership work, or your path to becoming a leader

6. The benefits of influence skills

- Convenience of consensus from colleagues, customers: The words and
arguments of skilled influencers are trusted. Therefore, whether speaking in
front of colleagues or persuading customers, the possibility of getting
consensus is always great.
- Effective collective cohesion: With the trust that colleagues give, along with
the ability to understand others, influencing skills will support managers to
quickly and effectively resolve conflicts and conflicts. internally, build and
stabilize them. define a united and strong collective.
 - Expand opportunities for promotion: The greater the influence, the higher the
role of the manager. At that time, the leadership will not hesitate to promote
you to higher positions so that from you, the solidarity and consensus of the
whole enterprise will be raised to new heights.

In meetings or discussions, it is inevitable that there will be conflicting

opinions. There are opinions in favor and opinions against. With consensus, we
can easily handle the next steps. But being opposed, how will we handle it?
Here are 4 steps to solve that:

7. Dealing with objections:

( đọc slide)

That all of my presentations. Hopefully, this can help people understand more
about influence at work so that they can prepare well for their future.