Fortune magazine summarized …CEOs failed was due to Poor execution.

When project managers reduce the intensity …….arises, they are attempting to
Control the conflict.
Most project sponsors would …of any project is its deliverables In project procurement management, the process of Planning Procurement Management
involves determining what, when.., and how.
Quality assurance includes all of the activities ..quality standards for a project. In project procurement management, the process of Conducting Procurements involves obtaining seller
responses, selecting sellers, and awarding contracts.
Kanban can assist in ensuring and improving quality by improving work flow. Outputs of the Conducting Procurements process consist of selected sellers and
resource calendars
There are 16 MBTI categories based on ….of psychological type. The procurement statements of work are an output of the Planning process of
project procurement management.
Some project managers like to …MBWA, which stands for management by wandering around In project procurement management, the process of conducting procurements is
part of the Executing process.
Buyers often develop a Shortlist of the top three ..in selecting a source. In project procurement management, an output of the Change Requests
monitoring and controlling process.
You get tested at a gym ….an example of Benchmarking Cost-Reimbursement contracts involve payment to the supplier for direct and
indirect actual costs and often include fees
People with a high need for Achievement need regular …people like them. In a(n) CPIF contract, the buyer pays the supplier for allowable performance costs
along with a predetermined fee and an incentive bonus
Confrontation is best used when both the task ..high importance With a(n) CPFF contract, the buyer pays the supplier for allowable performance costs plus a fixed fee payment
usually based on a percentage of estimated costs
When using the smoothing mode, the project manager …areas of agreement. From the buyer's perspective, the CPPC is the least desirable among all contracts because
the supplier has no incentive to decrease costs
The forcing mode can be viewed as the win-lose approach to conflict resolution A(n) CPPC contract carries the least risk for suppliers
Smooth/accomodate is best used when the relationship ….of low importance. The SOW is a description of the work required for a procurement
With Compromise project managers use a give-and-take….. all the parties in a dispute. A(n) RFP is a document used to solicit proposals from prospective suppliers
Force/direct is appropriate when the task is of high importance….. low importance. A document used to solicit quotes or bids from prospective suppliers is known
as a(n) RFQ
When using the Withdrawal mode, project ….disagreement. Project Procurement management includes the processes required to acquire goods and services for a
project from outside the performing organization
Withdraw/avoid is the least desirable conflict-handling mode. The process of choosing suppliers or sellers is known as Source Selections
Withdraw/avoid may be appropriate when both the task and …are of low importance. Procurement statements of work are an output of the Planning Procurement
Management process
Using the collaborating mode, decision makers ….consensus and commitment. Procurements refers to the process of acquiring goods and/or service from an
outside source
collaborating mode can be effective when both the task and … high importance. A(n) FFP contract has the least amount of risk for the buyer
Confrontation  mode focuses on a win-win problem-…. solve the conflict. Time and Material (T&M) contracts are a hybrid of fixed-price and cost-
reimbursable contracts
A(n) Root cause is the real or underlying reason a problem occurs. A(n) Make-or-Buy decision is one in which an organization decides ……..from
an outside organization.
Stephen Covey's first three habits of ….victory by becoming Independent. In the traditional approach to managing contracted relationships,
Communications are structured and guarded.
Acquiring the project team involves assigning the needed personnel to work on the project. When using the partnering approach to manage contracted relationships, mutual
Trust forms the basis for strong working relationships
Developing the project team involves building individual ..to enhance project performance. The best defense against unreasonable, win/lose negotiators is having what Fisher
and Ury call a strong BATNA
Key outputs of acquiring the project team process are project…, management plan updates. Fisher and Ury champion the Principled negotiation approach to ……..advantage
of your forthrightness.
The main outputs of the developing the project team process are team performance ……updates. When you Invent options for mutual gain, the project team is beginning to create a
"win/win" scenario.
Managing the project team involves tracking team ……….enhance project performance. When both buyers and sellers rely on the blue book to establish price parameters
for a used car, they are using Objective criteria.
The acquiring of the project …with the executing process of project human resource management. In regard to outsourcing, the MOST effective way to avoid problems with schedules and
deadlines is to add a Penalty clause to the contract.
Abraham Maslow a highly respected psychologist………. hierarchy of needs theory. There is a potential loss of control over a project when the core team depends on other
organizations that they do not have direct authority over.
Self-actualization is at the top of Maslow's hierarchy of needs. Contracting project services can increase a firm's Flexibility by no longer being
constrained by their own resources.
Intrinsic motivation causes people to participate in an activity for their own enjoyment.
According to McClelland's ………..need to feel accepted have a high affiliation need.
Referent power is based on a person's individual charisma.
A staffing management plan often includes a resource histogram, which is a ……..over time.
A responsibility assignment matrix maps the work of a project, ……WBS, to the people responsible
Body language is an example of Non Verbal communications.
Closing Procurements involves completion of each procurement.
It is good practice to hold a(n) Close-out meeting as a project nears completion or termination.
A special case of termination by …….by Murder, when there is a sudden end to a project.
A Post Mortem is another name for a project close-out meeting.
The majority of her projects time and budget is spent on Executing
An example of closing a project by Extinction is when a project …….further work.
Empathic listening is listening with the intent ….the shoes of the other person.
Outputs from closing Procurements include closed procurements …….process assets.
The Contract Itself should include requirements for formal acceptance and closure of contracts.
When developing a Transition plan, the project team should ………..needs of the project.
It is good practice to hold a Close-out meeting as part of closing
Procedures for administrative and contract ….of organizational Process assets.
Frederick Herzberg is best known for … Hygiene factors when …..motivation in work settings.
Some people call a close-out meeting a Post-mortem meeting.
Closing projects involves gaining Stakeholder and Customer acceptance ……..orderly end.
The most common approach for closing or terminating a project is through Integration.
Many organizations are working ….the Knowledge Transfer process since ……key assets.
A(n) Records management system provides the …….procurement-related documents.
Knowledge transfer is the process of communicating ……………of an organization.
Updating processes, policies, procedures, and knowledge …. updating organizational process assets
The last process in project integration management is Closing the project.
In terms of commonly traded organizational ………….examples of task-related currencies.
Managing a project and leading a project…….. Project leadership is about coping with change
A(n) Maturity model is a framework for helping organizations improve their processes and systems.
A(n) key performance indicator is a criterion used …….the degree to which an outcome is achieved.
Capabilities are incremental steps that lead to best practices.
In the PMI-sponsored study entitled "………, saying that measuring ROI "proved extremely elusive."
Best practices are organized into three levels: project, program, and Portfolio
A maturity model describes a(n) Evolutionary path of increasingly organized ….mature processes.
Alpha project managers represent the top 2% of managers based on performance.
According to Andy Crowe's .., the best …send Fewer e-mails per day and spend less time ……managers.
Outcomes are the tangible or intangible results of applying capabilities.
Best practices, such as study habits, can be Unique to each person or course.
The Project Management Institute defines best practices …..areas except Project Personnel.
Termination by Murder is when there is a sudden end to a project.
planning communications involves determining the information and ……of the stakeholders.
The output of the planning communications process is a communications management plan.
Managing communications is part of the executing process of the project communication management.
As the number of people involved in a project increases, the complexity of communications increases.
T/F The mirroring technique can be used to help establish rapport. T/F Group decision making should be used when strong …..is low probability of
……one person makes the decision.
T/F Tacit knowledge is difficult to express and highly personal, such as beliefs, insight, and experience. T/F The first team meeting sets the tone for how the team will work together.
T/F In face to face interaction, 58% of communication is through the content or words that are spoken. T/F Over the course of a project, the sources of conflict often change.
T/F The main executing outputs for project quality management are deliverables. T/F The norming stage of team development is one in ………and the group
demonstrates cohesiveness
T/F Kanban boards help project teams visualize and improve their workflow. T/F Lump-sum cash bonuses are the most effective group reward for project
teams.
T/F Projects are more likely to succeed when project ………..and expertise to influence people. T/F Every project has the same potential to evolve into a high-performance team.
T/F Intrinsic motivation causes people to do something for a reward or to avoid a penalty. T/F The storming stage of team development is complete when conflicts are
resolved and leadership roles are accepted
T/F The second stage of team development, storming, refers to team members brainstorming together. T/F Team members can be upset and dissatisfied with conflict, but as
long…………., then the conflict is functional.
T/F The confrontation mode of conflict management …… is low in both task and relationship importance. T/F Most project managers advocate the use of group rewards rather than
individual rewards.
T/F In General, the majority of a project's time and budget is spent on project execution. T/F The performing stage of team development is characterized by
…….relationships and group cohesiveness.
T/F The contract itself should exclude requirements for formal acceptance and closure. T/F When a member of a team sees themselves as a high-performer and…..,
this is a characteristic of synergy.
T/F David McClelland proposed that an individual's specific ….over time and shaped by life experiences. T/F Going native is the ability that some project teams have to ……..in
the organization is supposed to follow.
T/F Nonverbal communications, such as a person's tone …….important than the words being used. T/F When facilitating group decision making, a project manager
………….a decision on how to solve the problem.
T/F It is not possible for project managers to observe and discuss the work of virtual workers. T/F Research indicates that high-performance teams are much
…….manager hand-selects team members.
T/F Most projects produce results that are integrated into new organizational structures. T/F A general guideline for running effective meetings includes
……..regardless of whether everyone is present.
T/F The final process in project procurement management is closing procurements. T/F One important factor that a project manager ………..used to complete
the project.
T/F The reason for starving a project is generally to embarrass management. T/F Conflict is inevitable and can be a desirable part of project work.
T/F Only the project manager should determine if all work required in each …correctly and satisfactorily. T/F Conflict is inevitable on a project; however, if it is handled effectively,
it can elevate performance. When using the partnering
T/F A customer acceptance/project completion form … completed and signed by the project manager. T/F approach to manage contracted relationships, access to each other's
organization resources is available.
T/FAccording to Stephen Covey, when you practice …yourself physically, spiritually, mentally, and socially. T/F Experience indicates that co-location of project teams is not worth
the extra costs.
T/F The products of a project are produced during project execution. T/F A value of 1.5 is the optimal target for the Met-Expectations model of
customer satisfaction.
T/F Organizations should strive to improve all …….processes, including procurement management. T/F It is a good idea to add a penalty clause to an outsourcing
agreement to ensure that work is completed on time.
T/F When developing a transition plan, the project …exclude managers in affected operating departments. T/F Positive relationships going into a negotiation can have a beneficial
effect on the ultimate solution.
T/F An appropriate project risk management plan includes a …….development of a contingency plan. T/F The best defense against unreasonable, win/lose negotiators is
having what Fisher and Ury call a strong BATNA.
T/F The knowledge areas of scope, schedule, cost, and risk …..directly related to project execution. T/F A partnering charter states the common goals for the project as well as the
procedures that will be used to achieve these goals.
T/F Closing does not include developing a transition plan. T/F When separating the people from the problem, negotiators don't react to the emotional
outburst, but try to find the issues that triggered it.
T/F the first step to building a social network is identifying those whom the project depends for success. T/F A prime consideration in choosing outsourcing vendors is to assess the
fit with their project management system.
T/F A successful project manager must build a cooperative… generally governed by the law of reciprocity. T/F Toyota and DaimlerChrysler collaborating with suppliers to develop
new automobile platforms in an example of outsourcing.
T/F In most cases, if someone can manage a project well, then they are also a great leader T/F In some countries, laws are considered to be guidelines that are not
necessarily followed.
T/FIt is impractical for a subordinate to "manage" a superior T/F Project managers have the capability to manage customer expectations
and perceptions.
T/FOne advantage of creating a dedicated project team is that it reduces .. especially within the organization. T/F Outsourced projects are less about reduced costs and more focused on
bringing the best talent available to get the job done.
T/F Inspiration-related currencies derive from people's burning …a difference and add meaning to their lives
T/F One important function of mapping dependencies and building a social network or…. they had not anticipated.
T/F Managing upward relationships involves project managers become skilled at the art of persuading superiors.
T/FResearch shows that project management maturity is strongly correlated with better project performance.
T/F According to Robert Butrick, you should only engage stakeholders in the last stage of a project.
T/F The highest project management maturity level is 1.
T/F According to Robert Butrick, every project should be ………resources are released for other purposes.
T/F Assigning a project manager from operations to lead….. operations is considered to be a best practice.
T/F Adding more people to a project that is falling behind schedule ………….complexity of communications.
T/F People have different personality traits that often affect their communication preferences.
T/F Rarely does the receiver interpret a message exactly as the sender intended
T/F It is extremely important to document any changes in technical specifications that…… product performance Which of the following will calculate the estimated cost to
complete the project- (BAC-EV)/(EV/AC)
T/F In a project, communicating badly exponentially increases the possibility of making mistakes The percent complete index that looks at percent complete in terms of actual
amounts …..which of the following?- AC/EAC
T/F The communications management plan varies with the needs of the project. The percent complete index that looks at percent complete in terms of
budgeted amounts …..which of the following?- EV/BAC
T/F Most WBSs include a section for project communications to ensure that reporting … is a project deliverable. Small refinements that eventually build to be major changes are
known as- Scope Creep
T/F Project managers must assess the needs of the organization, ……… medium to use, and when Scope creep affects- All are correct
T/F Status reports can take various formats depending on the stakeholders' needs Which of the following methods of variance analysis is the best indicator of how far off
the budget a project will be at completion?- VAC
T/F A facilitator can help the team solve any communication problems Which of the following are required to assess the current status …..the earned-
value cost/schedule system?- PV, EV, and AC
T/F Good information technology project managers must have strong technical and communication skills. A tool used to monitor past project schedule ……..is a simple line
chart known as a- Project schedule control
T/F Do not have a meeting if there is a better way of achieving the objective at hand In monitoring project time (schedule) ……be compared to- Project
network schedule derived from the WBS/OBS
Set the highest..the start-Establish regular, effective meetings Which of the following is not true regarding scope creep?- It is common
late in projects
WOTF actions will most likely improve team productivity?-.- Acknowledge individual and group accomplishments. To provide greater clarity to business ethics, many companies and
professional groups-pblish a code of conduct
WOTF is not an executing process?-validate scope-manage project knowledge-acquire resources- implement…. WOTF is a category under project best practices?- Project scope
planning process control
WOTF is not an example of tacit knowledge?-Books-Mentorships-Workshops-Communities of practice WOTF is a category under portfolio best practices?- Portfolio cost
budgeting process contro
WOTF is not considered to be a motivator according to Daniel Pink?-Autonomy-Mastery-Purpose-Money WOTF is not a best practice listed in this text?- Don't spend time
or money on projects before they officially start.
Which approach works best when …task and the relationship are of medium importance?- Compromise/reconcile WOTF methods of communication is likely to be most … sensitive or
important information?-short face-to-face meetings
AOTF statements about project risks are true EXCEPT: Project risks can be eliminated …. project is carefully planned. Sam is the coach of a high school soccer team
………….development is the team in?-Norming
AOTF statements about project risks are true EXCEPT: Mitigating a risk refers to …… the risk has on the project. Researchers have found that high-performance ….NOT one of
those norms?- When a decision has to be made,.….forward.
AOTF statements about project risks are true EXCEPT: The project manager must ensure … occur due to risk events. How can a project manager support…… functional conflict?- By
asking tough questions.. behind recommendations
AOTF statements about a change control process are true EXCEPT: Tracking changes facilitates ….budgets but not time. Project managers play a key role in developing NOT a contributing
factor …..?- Report progress to top management
WOTF statements is false concerning the closing of the Just-In-Time Training project?- All but one …offered within a year. High performing teams can- All of these choices are correct.
WOTF is not a tool to assist in closing procurements?- E-procurement system The first project meeting is critical ….NOT true regarding this meeting?-
The meeting will need ……objectives of a first meeting.
WOTF was not a lesson learned from the Just-In-Time Training project?- supplier partnerships were not very effective The essence of positive synergy can be found in the phrase- The
whole is greater than the sum of the parts.
What is the most common reason for closing or terminating a project?- Integration WOTF is NOT one of the tips for alleviating communication…?- insist
team members ………face-to-face meeting.
Which knowledge areas include tasks related to closing?- project integration and procurement management Establishing a team identity is facilitated by- All of these are facilitators
of establishing a team identity.
Which knowledge areas include processes related to closing?- project integration management WOTF is commonly associated with high-performing project teams?-
Mistakes are viewed as opportunities for learning.
WOTF statements is false?-  Closing does not include developing a transition plan. Individual rewards for outstanding work would NOT include-- All of
these are examples of ……… for outstanding work.
What is the most common reason for closing or terminating a project?-  integration The first step in facilitating group decision making is to- The first step
in facilitating group decision making is to
This approach to project termination occurs when a project is ended ……….suddenly ending funding.- starvation When recruiting project team members, WOTF factors is NOT
something …..consider?- Their skillset …..project manager
AOFT have been found to be good for running effective project meetings EXCEPT- Allow a time ……..team identity. A high-ranking manager who advocates the project
……..approval of the project is a project-sponsor
Experience and research indicate that high……….. EXCEPT- Team members are selected by their managers. WOTF would be considered the MOST effective project reward?-
Using negative reinforcement to ………performance
WOTF was not a lesson learned from the VAPR project?- supplier partnerships were not very effective The essential qualities of an effective vision include all of the
following EXCEPT- All team members have the same vision
WOTF is not advice for closing projects or phases?- You don't need to celebrate …..especially if it did not go well. WOTF is NOT a key to successful partnering relationships?-
Independent project teams
WOTF is not part of project human resource management?- resource estimating The following are differences between the partnering …relationships EXCEPT-
The partnering approach entails significant …..approach.
What technique can you use to resolve resource conflicts by delaying tasks?- resource leveling A typical project progress report would contain all of the following
sections except -All of these are typical sections
What are the five stages in Tuckman's model of …chronological order?-forming, StormingNormingPerformingAdjourning A typical tool used to communicate project status is a- Gantt
Chart
WOTF is not a tool or technique for managing project teams?- Social Styles Profile The earned value of a project is the- Percent of the original budget
that has been earned by actual work
Project success or failure often is reliant upon the contributions ……ps of stakeholders EXCEPT- Competitors The schedule variance for a project is calculated by-  EV-PV
Which metaphor best captures the role of a project manager?-the conductor of the orchestra The cost variance for a project is calculated by- EV-AC
The outer ring in the network of relationships for project ……..the following EXCEPT- administrative support Which of the following methods will measure the cost
efficiency of the work accomplished to date?- EV/AC
WOTF is used at Hewlett-Packard for building relationships ………..determine a project's success?-MBWA Which of the following methods will measure the scheduling
efficiency of the work accomplished to date?- EV/PV
When project managers recognize that if they ………of the following aspects?-standards of performance Baseline project budgets are derived from-  Time-phasing the work
packages
WOTF groups of stakeholders place constraints on project ………safety standards are met?-government agencies Of the following costs, which are not included in baseline? – All of
these are usually included
A project monitoring system involves all of the following except- Adjusting the data The method most frequently used in measuring project progress is
the- Percent complete rule 
Adequate project controls have the advantage(s) of- A, B, and C are all correct An index value less than one indicates that the project is - Over cost
or behind schedule
The first step in the project control process of the measurement and evaluation of project performance is to- Set a baseline plan
The second step in the project control process of the measurement and evaluation of project performance is to-Measure progress and performance
The third step in the project control process of the measurement and evaluation of project performance is to- Compare the plan against actual performance
The last step in the project control process of the measurement and evaluation of project performance is to
A. Take appropriate action