About Us

As the world's leader in conversational engagement technology, Gupshup’s mission is to make

conversations between brands and their consumers fulfilling and delightful! Our advanced AI
Platform provides secure and scalable conversations around the world and is handling more than 10
billion conversations every month, transmitted in 200+ countries.
Today, over 45,000 businesses globally Gupshup’s award-winning software, services, and support to
transform how they connect, converse, convert, and delight customers. Composed of Gupshup’s
product portfolio - Conversational Marketing, Conversational Commerce, and Conversational
Support, we offer companies an innovative way to create ‘moments of magic’ across the customer
lifecycle. As the world moves from analog to digital, Gupshup is applying its brand, products, people,
network, and scale to reshape the future of digital conversations.
Some of our key clients include Unilever, Flipkart, Nykaa, Citibank, Standard Chartered, Netflix, Tata,
AkzoNobel, Danone, and many mid-sized companies across the globe.
Founded in 2004 by serial entrepreneur, Beerud Seth, Gupshup.io is headquartered in Bombay, India
with offices across the USA, Europe, Latin America, APAC, and the Middle East. Valued at $1.4 bn, the
company has marquee investors such as Tiger Global, Fidelity Management and Research Co. LLC,
and others on its cap table.
Working at Gupshup gives you an opportunity to impact the world, invest in your career growth, and
be part of an inclusive and diverse workplace. We are a global team of problem-solvers, innovators,
and risk-takers who are helping drive innovations for the mobile-first markets. So, if you're ready to
unleash your full potential, be a part of a powerful mission, do your best work, and be the best
version of yourself, apply now!
Visit www.gupshup.io to know more about our platform and
https://www.gupshup.io/resources/newsroom to view our newsroom.

Position: HR Operations

Responsibilities:

The HR Operation Leader will design and manage HR systems and processes to ensure an
exceptional experience for our growing workforce. This role will serve as an ambassador for the HR
team to both internal and external stakeholders and promote operational best practices. This role is
highly versatile and visible, requiring an exceptionally high sense of ownership, professionalism and
interpersonal skills. The professional will work with executives and other HR leads at corporate office
to execute GS strategy and deliver the best experience to our workforce.

Job Responsibilities

• Collaborate with the Corporate HR team on the creation and implementation of processes and
initiatives.

• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in HR and
employment law.

1
• Develop compliant, scalable, HR policies and processes that shape the employee lifecycle and
support GS’s culture in accordance with the Corporate team.

• Be a strategic partner to the Bangalore team for HR operations related matters, help to strengthen
employee experience.

• Maintain employee records across various systems.

• Assist with the onboarding process.

• Manage employee lifecycle processes including onboarding and offboarding in close

collaboration with the Corporate HR team.

• Be a SPOC for Bangalore employees, manage their concerns and escalate to the Corporate office
when necessary.

• Provide support and perform routine workflows to ensure employees are well supported.

Requirements

• At least 7-10 years of HR experience in an operations role.

• Experience working with an international workforce & stakeholders.

• Possesses strong communication, strategic thinking and outstanding problem-solving skills with
an exceptional attention to detail.

• Familiar with Google sheets/Excel.

• Demonstrated experience handling confidential data.

• Ability to thrive in a face-paced environment with quickly changing business needs.

You will be a great fit if you are:

• Self-motivated and ready to take on new challenges

• Excited to work at a fast-scaling startup

• Adaptable and flexible