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  • BBA 1 RDM - 1329 Worksheets 2021.2

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    Ananyaa MAHESHWARI
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    This document outlines a housekeeping course that teaches students policies, procedures, and skills for managing a hotel housekeeping department. It includes setting up service trolleys, do not disturb procedures, bedbug safety protocols, chemical safety, maintenance reports, the executive housekeeper's role, cleaning shower heads, reporting damages, cleaning mini fridges, lost and found procedures, and time management calculations. Students complete worksheets each day answering questions about their experiences and lessons learned. The aim is to prepare students to demonstrate housekeeping knowledge and skills for careers in hospitality.

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    BBA 1 RDM_1329 Worksheets 2021.2_9f10e28c69a7886ad06daa193a744ae2

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    This document outlines a housekeeping course that teaches students policies, procedures, and skills for managing a hotel housekeeping department. It includes setting up service trolleys, do not disturb procedures, bedbug safety protocols, chemical safety, maintenance reports, the executive housekeeper's role, cleaning shower heads, reporting damages, cleaning mini fridges, lost and found procedures, and time management calculations. Students complete worksheets each day answering questions about their experiences and lessons learned. The aim is to prepare students to demonstrate housekeeping knowledge and skills for careers in hospitality.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    2 views4 pages

    BBA 1 RDM - 1329 Worksheets 2021.2

    Uploaded by

    Ananyaa MAHESHWARI
    This document outlines a housekeeping course that teaches students policies, procedures, and skills for managing a hotel housekeeping department. It includes setting up service trolleys, do not disturb procedures, bedbug safety protocols, chemical safety, maintenance reports, the executive housekeeper's role, cleaning shower heads, reporting damages, cleaning mini fridges, lost and found procedures, and time management calculations. Students complete worksheets each day answering questions about their experiences and lessons learned. The aim is to prepare students to demonstrate housekeeping knowledge and skills for careers in hospitality.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 4

    Worksheets

    Housekeeping Operations – RDM 1329


    2021.2

    Student Name:
    ID:
    Team:
    Course Description:
    This practical housekeeping course will provide the detailed analysis of the policies,
    security measures, and procedures utilized in managing the housekeeping department
    of a deluxe modern hotel. The student will explore the daily housekeeping and cleaning
    service of a guestroom. Change of bed linen, how to make hospital corners, and day
    and turndown service. The student focus on room set-up standards, and customer care
    within the housekeeping environment. Each student will focus on the preparation for a
    VIP arrival and a detail inspection of the guestroom. These skills will be developed in
    the housekeeping mock-up room.

    Worksheets Assessment:
    Portfolio: Carries out instructions efficiently 30 % out of 70%
    By day 5 complete your worksheets and return the document during class time to the
    teacher.

    Worksheets Assessment Overview:


    Students write a self-reflection based on different days and assigned questions on their
    personal experiences.

    Overall Aim:
    To enable students to demonstrate their understanding of the housekeeping working
    environment regarding the transfer of knowledge or work experience and use in their
    future day-to-day life in the hospitality industry.

    Self-reflection
    Please answer following questions–in complete sentence. Total marks 30%.
    Each question wordcount between 30 to 50 words.
    Day-1
    Q. (1) How to set up a service trolley?

    Q. (2) Explain the Do Not Disturb (DND) procedures?

    Day-2

    Q. (1) What are the bedbug’s SOP and the housekeeping department’s physical
    inventories?

    Q. (2) How to use the individual chemicals, Material safety data sheet (MSDS/SDS
    procedures).

    Day-3
    Q. (1) Briefly explain the importance of a Guest Rooms Maintenance Report?

    Q. (2) What is the executive housekeeper’s role in the housekeeping department?

    Q. (3) What are the steps for shower head sanitization?


    Day-4
    Q. (1) Explain how to report the Special Damage in guest rooms.

    Q. (2) How to clean and to control the guest room minifridge?

    Q. (3) What are the steps of the Lost & Found procedure?

    Day-5
    Q. (1) If the room attendant is cleaning 16 rooms per day, how much will you save? Use
    the calculation example in Moodle.

    Q. (2) List five (5) important task or learning outcomes of this week.

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