A STUDY ON EMPLOYEES JOB SATISFACTION

NAME: ASHISH V S
REG NO: RA2051001040030
CLASS & SEC: III BBA “A”
GUIDANCE OF
MRS.SUBHASHREE
CHAPTER-IINTRODUCTION
 OBJECTIVE

To measure the employee job satisfaction level in Organisation.

To study the employees perception towards Organisation.
To study the attitude of the employees towards their work.
To identify the factors that motivates the employees.
To give suggestion for the growth and perspective of the company
 NEED FOR STUDY

To understand the level of satisfaction of employees based on overall

parameters.

If the employees are satisfied then only the organization can function smoothly
and increases its productivity and faces competition.

If employees are satisfied with their job they will carry a positive attitude
 SCOPE OF STUDY

The scope of the study is that by analyzing the job satisfaction of the employees, then
organization further improve themselves with more benefits and facilities to overcome
the drawback and improve the performance level of employees.
The scope of the study consists the importance of the employee satisfaction is to find out
the satisfaction level of the employees
 LIMITATIONS

Collecting of data in proper way from employees becomes difficulty due to the time
constraint
Busy schedule of the employees also Affected to some extent
 CHAPTER-2
PROFILES & METHODOLOGY
 INDUSTRY PROFILE

The global vision care market size stood at USD 125.16 billion in 2018 and is projected
to reach USD 192.85 billion by 2026, exhibiting a CAGR of 5.6% during the forecast
period.

. Ophthalmologists and optometrists are the two major service providers in the industry.

about 75% of adults use some sort of vision correction, according to The Vision
Council.
 COMPANY PROFILE

Hospital stands recognized as one of the leading Multispeciality hospital in chennai 

undertaking all School screening, Glaucoma awareness, Computer vision, syndrome
evaluation, Free Community eye health screening and specialties in critical care.
Apart from being known as the most trusted eye care hospital among the society, our
hospital has also earned the recognition as an approved hospital to provide Cashless-
Facilities to our patients
20% of poor patients were treated on free basis. Swamy eye clinic charges were at the
patients affordability
RESEARCH DESIGN:
The study was based on survey method. The aim of the study is to find satisfaction levels of
employees.
SAMPLE SIZE:
The sample size of this study is fifty respondents.
PRIMARY DATA:
In this study primary data were collected through personnel interview using questionnaire.
The questionnaire was administered to fifty employees of SWAMY EYE CLIC
SECONDARY DATA:
Secondary data for this study was collected from. Previously published records, statistics,
research reports, documents, Books, Periodical and websites.
 REVIEW OF LITERATURE
Goyal (1995) Determined the extent of employee satisfaction experienced by textile workers due to primarily the statutory labour welfare
facilities provided in the private, public and co operative textile sectors in Punjab, the awareness and implementation of these labour
welfare facilities and their correlation with job satisfaction, including the relationship between labour welfare and job satisfaction
Allen and Meyer, 1996; Karrasch, 2003;Organization commitment can be defined as affiliation of employees to the organization and
involvement in it. In general there are three dimensions of commitment which are continuance commitment, affective commitment and
normative commitment.
Srivastava (2004) The Impact of Labour Welfare on Employees Attitudes and Job Satisfaction, a comparative study was conducted on
workers in the private and public sectors of Kanpur city. The researcher attempted to assess the quality oflabour welfare activities; measure
the degree of job satisfaction of workers provided with labour welfare facilities in private and public sectors and evaluates the attitudes of
workerstowards management in both the sectors.
Christina G. (1998)Furthermore, this study examines the mediating role of customer satisfaction on the indirect relationship between
employee satisfaction and financial performance. Data for this study was collected from employees, customers and managers of three- and
four-star hotels. Structural equation modeling (SEM) with a two-step approach was utilized to empirically test the proposed hypotheses and
the relationships between the constructs. Findings suggest that while customer satisfaction has positive significant impact on financial
performance, employee satisfaction has no direct significant impact on financial performance. Instead, there is an indirect relationship
between employee satisfaction and financial performance, which is mediated by customer satisfaction.
Cranny, Smith & stone (1992) Employee satisfaction is the terminology used to describe whether employees are happy, contended and
fulfilling their desires and needs at work. Many measures support that employee satisfaction is a factor in employee motivation, employee
goal achievement and positive employee morale in the work place. Susan M.Heath field (About.Com defined ES as the "combination of
affective reactions to the differential perceptions of what he/she wants to receive compared with he/she actually receives.
CHAPTER-IIICONCEPTUAL
FRAMEWORK
 CONCEPTUAL FRAMEWORK

Job satisfaction is defined as the level of contentment employees feel with their job.

Reasons for job satisfaction include achievement, recognition, responsibility, growth,

and other matters associated with the motivation of the individual in his job.

It’s important to remember that job satisfaction varies from employee to employee. In
the same workplace under the same conditions, the factors that help one employee feel
good about their job may not apply to another employee
CHAPTER-IVDATA ANALYSIS AND
INTERPRETATION
THE MANAGEMENT OF THIS ORAGANISATION IS SUPPORTIVE OR
NOT
ANSWERS NO OS RESPONDENTS % OF RESPONDENTS
AGREE 25 50%
DISAGREE 7 14%
STRONGLY AGREE 17 34%
STRONGLY DISAGREE 1 2%

INTERPRETATION:
FROM THE ABOVE STUDY WE HAVE FOUND THAT 50% FOR EMPLOYEES
ARE AGREED, 14% OF EMPLOYEES DISAGREED AND 34% OF EMPLOYEES STRONGLY
AGREED, 2% OF EMPLOYEES STRONGLY DISAGREED
THE REMUNERATION PAID TO YOU IS SATISFIED OR NOT
ANSWERS NO OF % OF
RESPONDENTS REPONDENTS
SATISFIED 24 48%
NOT 14 28%
SATISFIED
INDIFFRENT 12 24%

INTERPRETATION:
IN THIS SURVEY WE HAVE FOUND OUT THAT
48% OF EMPLOYEES ARE SATISFIED, 28% OF EMPLOYEES ARE
NOT SATISFIED AND 24% OF EMPLOYEES ARE INDIFFRENT
 
HOW EMPLOYEE ARE VALUED IN THIS
ORGANISATION
OPINIONS NO OF % OF THE
RESPONDENTS RESPONDENTS
AGREE 31 62%
STRONGLY 3 6%
AGREE
DISAGREE 3 6%
STRONGLY 13 26%
DISAGREE

INTERPRETATION:
IN THIS SURVEY 62% OF EMPLOYEES HAVE AGREED
THAT THE ORGANISATION ARE VALUED PEOPLE WITH DIFFERENT IDEAS
AND 26% OF EMPLYEES ARE STRONGLY DISAGREED, 6% OF EMPLOYEES
AGREED 6% OF EMPLOYEES WERE STRONGLY AGREED
THE EMPLOYEES PERFORMS IN DECISION MAKING IN THEIR DEPARTMENT
ANSWERS NO OF % OF
RESPONDENTS RESPONDENTS
YES 44 88%
NO 6 12%

INTERPRETATION:
IN THIS SURVEY WE HAVE FOUND THAT 88% OF
EMPLOYEES ARE PERFORMS IN DECISION MAKING IN THEIR
DEPARTMENT, 12% OF EMPLOYEES ARE NOT PERFORM IN THEIR
DEPARTMENT
THE GUIDANE AMOUNT FROM THEIR DIRECT SUPERVISOR

ANSWERS NO OF % OF
RESPONDENTS RESPONDENTS
STRONGLY 21 42%
AGREE
AGREE 18 36%
NEUTRAL 9 18%
DISAGREE 2 4%

INTERPRETATION
FROM THE ABOVE STUDY WE FOUND 42% OF EMPLOYEES ARE
STRONGLY AGREED, 36% OF EMPLOYEES ARE AGREED AND 18% OF EMPLOYEES
ARE NEUTRAL, 4% OF EMPLOYEES ARE DISAGREED
CHAPTER-VFINDINGS
 FINDINGS

Most of the employees are (52% of respondents) not satisfied with their
remuneration

94% of respondents have the opportunity to learn that they want to learn

88% of employees performs in decision making

50% of employees agreed that organization is supportive

 SUGGESTIONS

The employees should be provided with bonuses and increment in their

salaries
Promotional activities should be adopted frequently.
Proper security measures should be implemented.
Better payment should be given for overtime works.
The company should concentrate more on employee employees satisfaction