Sai‌v‌ ara‌p

‌ rasad‌g‌ arikapati‌  ‌
Mobile:‌‌+91‌‌6309286222‌‌Email:‌‌gsvp786@gmail.com‌   ‌ ‌

Seeking‌‌a‌‌challenging‌‌position‌‌to‌‌utilize‌‌my‌‌knowledge,‌‌skills,‌‌and‌‌abilities‌‌in‌‌an‌‌organization‌‌that‌‌offers‌‌a ‌‌
competitive‌‌environment,‌‌a‌‌true‌‌profession‌‌to‌‌put‌‌in‌‌the‌‌acquired‌‌knowledge‌‌and‌‌gain‌‌exposure‌‌to‌‌upcoming‌‌ 
technologies‌‌while‌‌being‌‌resourceful,‌‌innovative‌‌and‌‌flexible.‌‌   ‌

Professional‌E‌ xperience:‌‌   ‌
⮚‌2‌ +‌‌years‌‌of‌‌experience‌‌in‌‌implementation‌‌and‌‌administration‌‌of‌‌Salesforce‌‌applications‌‌   ‌
  ‌Proven‌‌
⮚‌‌   skills‌‌ in‌‌ Salesforce.com‌‌ Administration‌‌ including‌‌ but‌‌ not‌‌ limited‌‌ to‌‌ customizing‌‌ and‌‌ implementing‌‌ profiles,‌  ‌
roles,‌‌
  security‌‌   settings,‌‌
  sharing‌‌
  rules,‌‌
  applications,‌‌
  custom‌‌   objects,‌‌
  custom‌‌   fields,‌‌
  page‌‌
  layouts,‌‌ validation‌‌ rules,‌  ‌
workflows,‌‌process‌‌builders,‌‌approvals,‌‌dashboards‌‌and‌‌reports‌‌   ‌
⮚‌D‌ rive‌‌innovative‌‌use‌‌of‌‌Salesforce.com‌‌as‌‌a‌‌productivity‌‌tool‌‌and‌‌business‌‌platform‌‌   ‌
⮚‌D‌ emonstrated‌‌experience‌‌in‌‌documenting‌‌and‌‌analyzing‌‌processes,‌‌procedures,‌‌and/or‌‌policies‌‌   ‌
⮚‌S‌ elf-starter‌‌with‌‌a‌‌strong‌‌ability‌‌to‌‌work‌‌autonomously‌‌or‌‌as‌‌part‌‌of‌‌a‌‌team‌‌on‌‌multiple‌‌efforts‌‌   ‌
⮚‌D‌ evelop,‌‌launch‌‌and‌‌manage‌‌in-depth‌‌dashboards‌‌and‌‌reports‌‌for‌‌all‌‌team‌‌functions‌‌at‌‌both‌‌management‌‌and‌  ‌
individual‌‌levels‌‌   ‌
⮚‌S‌ upport‌‌Salesforce‌‌users‌‌in‌‌all‌‌groups‌‌to‌‌resolve‌‌issues‌‌with‌‌Salesforce‌‌and‌‌related‌‌applications‌‌ 
⮚‌D‌ emonstrated‌‌ability‌‌to‌‌learn‌‌and‌‌embrace‌‌new‌‌technologies,‌‌applications‌‌and‌‌solutions‌‌   ‌

Educational‌Q ‌ ualifications:‌   ‌ ‌
‌ irmala‌‌High‌‌School‌‌-‌‌High‌‌school‌‌diploma,‌‌Vijayawada‌ ‌2008‌  ‌
N
‌Narayana‌‌junior‌‌college‌‌-‌‌Intermediate,‌‌Vijayawada‌ ‌2010‌  ‌
Dhanekula‌‌institute‌‌of‌‌engineering‌‌and‌‌technology-Electrical‌‌and‌‌Electronics‌‌Engineering‌‌2014‌‌   ‌

Technical‌T‌ ools:‌‌   ‌

Data‌‌Tools:‌D
‌ ata‌‌Loader,‌‌Import‌‌Wizard,‌‌WorkBench‌‌   ‌

C
‌ ompany‌:‌M
‌ erlin‌S‌ oftech‌&
‌ ‌T‌ elecom‌p
‌ rivate‌L‌ td.‌ ‌January’19‌‌to‌‌present‌‌  

R
‌ ole‌:‌S‌ alesforce‌A
‌ dministrator‌‌   ‌
⮚‌P‌ rovide‌‌first-level‌‌support‌‌to‌‌end‌‌customers,‌‌including‌‌issue‌‌identification,‌‌and‌‌Resolution/escalation.‌‌ 
⮚‌M‌ aintain‌‌users,‌‌roles‌‌and‌‌profiles,‌‌security‌‌settings‌‌and‌‌access‌‌settings.‌‌   ‌
⮚‌C‌ onfigure‌‌complex‌‌Salesforce.com‌‌Custom‌‌Objects,‌‌Fields,‌‌Workflows,‌‌Approval‌‌Processes‌‌etc.‌‌as‌‌needed‌⮚ ‌  ‌‌
Create‌‌page‌‌layouts,‌‌search‌‌layouts‌‌to‌‌organize‌‌fields,‌‌custom‌‌links,‌‌related‌‌lists,‌‌and‌‌other‌‌components‌‌on‌‌a‌ ‌record‌‌ 
detail‌‌and‌‌edit‌‌pages.‌‌   ‌
⮚‌D‌ evelop‌‌and‌‌maintain‌‌canned‌‌reports‌‌and‌‌dashboards‌‌that‌‌help‌‌drive‌‌business‌‌decisions.‌  ‌
⮚‌  ‌Daily‌  ‌administration‌  ‌and‌  ‌support‌  ‌including‌  ‌but‌  ‌are‌  ‌not‌  ‌limited‌  ‌to‌  ‌managing‌  ‌multiple‌  ‌users‌  ‌setup,‌  ‌profiles‌‌  and‌‌ 
roles,‌  ‌customization‌‌   of‌‌
  objects,‌‌
  fields,‌‌
  record‌‌  types,‌‌   sharing‌‌   rules,‌‌  page‌‌
  layouts‌‌
  and‌‌
  validations‌‌   to‌‌ support‌‌ vital‌‌ 
business‌‌functions.‌‌   ‌
⮚‌W‌ ork‌‌with‌‌management,‌‌strategic‌‌planning‌‌&‌‌analysis‌‌staff‌‌and‌‌end-users‌‌to‌‌create‌‌and‌‌manage‌‌complex‌‌ 
workflow‌‌rules,‌‌data‌‌validation,‌‌and‌‌triggers.‌‌   ‌
⮚‌D‌ evelop‌‌and‌‌maintain‌‌canned‌‌reports‌‌and‌‌dashboards‌‌to‌‌track‌‌pipeline‌‌for‌‌management‌‌visibility.‌‌   ‌
⮚‌  ‌Daily‌  ‌administration‌  ‌and‌  ‌support‌  ‌including‌  ‌but‌  ‌are‌  ‌not‌  ‌limited‌  ‌to‌  ‌managing‌  ‌multiple‌  ‌users‌  ‌setup,‌  ‌profiles‌‌  and‌‌ 
roles,‌  ‌customization‌‌   of‌‌
  objects,‌‌
  fields,‌‌
  record‌‌  types,‌‌   sharing‌‌   rules,‌‌  page‌‌
  layouts‌‌
  and‌‌
  validations‌‌   to‌‌ support‌‌ vital‌‌ 
business‌‌functions.‌‌   ‌
⮚‌C‌ reate‌‌profiles,‌‌roles,‌‌permission‌‌sets,‌‌Custom‌‌Objects/fields,‌‌Installation‌‌of‌‌Appexchange‌‌packages.‌  ‌
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