3RD Periodical Examination

TLE 8 (HOUSEKEEPING)
NAME:__________________________________________ SECTION: ____________
DATE: _____________________________ SCORE: ____________

I. Directions: Identify the following tools, equipment, supplies and materials used in cleaning.

_________1. ________5. _________8.

_________2. _________6. __________9.

_________3. _________7. __________10.

________4.

II.
Match the meaning in Column A with the terms in Column B. Write only the letter of your answer on the space
provided.

___11. It refers to housekeeping maintenance in the

a. Water
house.
b. Supplies/Materials
___12. It refers to housekeeping maintenance for
establishments like hotels, resorts, apartments etc. c. Sink brush

___13. It is also known as “house cleaning”. d. Household Services

___14. A person employed to manage such household e. Housekeeper

and other domestic staff.
f. Tools
___15. Any of a large class of device used for
g. Equipment
cleaning.
h. Toilet brush
___16. A handheld device used to clean easily,
i. Domestic Housekeeping
effectively and efficiently.
j. Vacuum Cleaner and Floor
___17. Known as “universal solvent”.
Scrubber and Polisher
___18. Used for unclogging sink.
k. Institutional Housekeeping
___19. Refers to consumable items used in cleaning.

___20. The most commonly used by a room attendant

in cleaning.
III.

__21. What should you do if you have to communicate with a visually-challenged guest?
a. Approach a guest as you would anyone else
b. Notify the guest when approaching him/her.
c. Take the guest by the arm and then speak to him/her.
d. Go find your supervisor.
__22. Which is NOT one of the medium of information?
a. Mass Media b. Notice c. Memorandum d. Noise
3. Which is NOT one of the forms of non-verbal communication?
a. Body Language b. Eye Contact c. Hand signals d. Media
__24. Communication process involves different skills EXCEPT:
a. Listening b. Reasoning c. Physical barrier d. Speaking
__25. Which of these statements best defines good non-verbal communication?
a. Be polite to the guest.
b. Be willing to help when a guest approaches you.
c. Adapt your body language to what you are saying (posture, smile, etc.).
d. Look at the ground when speaking to guest
__26. Which of the following statements best describes the importance of following
house policies?
a. To prevent employees from doing as they please
b. To know the law
c. To give guidelines for constant professional services
d. To be able to use the facilities for personal reasons
__27. It is a gathering of two or more people that has been convened for the purpose of
achieving a common goal through verbal interaction, such as sharing information
or reaching agreement.
a. Meeting b. Memorandum c. Circular d. Notice
__28. A set of rules and standards that tell employees what is expected of them and how they
should act in various work situations.
a. Notice b. House Policies/ House Rules c. Newspaper d. Meeting
__29. It is a communication that contains directive, advisory or informative.
a. Meeting b. Memorandum c. Circular d. Notice
__30. It is a medium of communication (such as newspapers, radio or television) that is
designed to reach the mass of the people.
a. Meeting b. Memorandum c. Mass Media d. Notice
__31. Which of the following statement showing a good attitude when receiving gratuity from a guest?
a. Immediately count the money in front of the guest.
b. Thank the guest for the gratuity and immediately put in the pocket.
c. Ask for more gratuity from the guest.
d. All of the above
__32. It is a form used by housekeepers or room attendants to record the task done during their shift.
a. Housekeeping daily assignment checklist b. Maintenance request form
c. Housekeeping work order form d. Guest room cleaning checklist
__33. It is used whenever there are problems reported by the guest to the housekeeping department.
a. Housekeeping daily assignment checklist b. Maintenance request form
c. Housekeeping work order form d. Guest room cleaning checklist
__34. What form is prepared by housekeeping department and handed down to the front desk to give
them an update as to the status of each hotel room.
a. Guest room cleaning checklist b. Stock requisition form
c. Lost property report d. Housekeeping status report
__35. It is used by the housekeeping supervisor to check, on a daily basis on how the cleaning service for
every guest room was done.
a. Housekeeping daily assignment checklist b. Maintenance request form
c. Housekeeping work order form d. Guest room cleaning checklist

IV. Directions: Read each sentence carefully and answer what is being asked.
a.Give at least three (3) barriers to effective communication.

36.
37.
38.
b. Give at least five (5) sources of communication.

39.
40.
41.
42.
43.
V. Directions: Create your own single room layout using different architectural symbols and

alphabet of lines and label it.

44-50.