SOLUTION PROVIDER

Partner & win with

Dell Technologies
Services
Enhancing value & growing profitability

FEBRUARY 2021
The information contained in this presentation is proprietary and considered Dell Technologies Confidential information. THIS INFORMATION IS BEING PRESENTED
FOR INFORMATIONAL PURPOSES ONLY AND ADDITIONAL TERMS AND CONDITIONS APPLY TO YOUR PARTICIPATION IN ANY OF THE PROGRAMS
PRESENTED HEREIN. Dell Technologies reserves the right to modify the terms of the Program and/or eligibility requirements applicable to the Program at any time
or to terminate the Program at any time at its sole discretion. In this document, “Dell Technologies” refers to the business units previously referred to as “Dell” and
“Dell EMC” and excludes Boomi, Secureworks, Virtustream, VMware and their respective independent partner programs. THESE MATERIALS MAY CONTAIN
TYPOGRAPHICAL ERRORS AND TECHNICAL INACCURACIES. THE CONTENT IS PROVIDED AS IS, WITHOUT EXPRESS OR IMPLIED WARRANTIES OR
GUARANTEE OF ANY KIND.
Agenda
2021 Channel Program – Services Highlights
Together, we stop at nothing
Partner program services alignment
Services rebates
Services competencies
How to win with services
Services Renewals and Dell Recommends programs
Resources

© Copyright 2021 Dell Inc or its subsidiaries. Dell Partner Confidential..

 the Power of Dell
Innovation is Technologies
at our core behind you
fueling your growth from
the edge to the data together we drive change,
center to the cloud advance sustainability and
Together, cultivate inclusion

We Stop at Nothing

a world-class
Partner Experience
built with you and for you, founded
on collaboration and trust

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 Comprehensive
Partner Program Integration

Incentives Services
Campaigns Delivery Services
Competencies Training
Rebates* Renewals

*Total revenue refers to eligible product revenue + services revenue. Rebate payout percentages may vary in different region. Support services rebates are not available
for Partners in Greater China. Dell Technologies Services are only eligible for rebates to Partners in certain regions of Greater China. Please contact your account
manager for more information.
Excludes storage renewals. Please refer to the Dell Technologies Partner Program Benefits and Requirements document for your region for additional information.

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Dell Technologies Services
Driving the rapid adoption and optimization of your digital technologies

Consulting Deployment Support Managed Education

services services services services services
Achieve business Accelerate Maximize productivity Realize digital Develop and retain
outcomes with strategic technology adoption with expert support transformation value for valuable IT talent
guidance and expert with deployment backed by proactive, client systems, storage, through continuous
execution designed for you predictive technology backup, and converged learning
infrastructure

BOOST ACCELERATE EXPEDITE MITIGATE

TIME-TO-VALUE DEPLOYMENTS COST SAVINGS BUSINESS RISK

Please visit the services section of the Dell Technologies partner portal for more information.

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Tier & rebate eligibility
Tier Requirements
TIERS

TITANIUM

Revenue Requirements + Training Competencies = PLATINUM

GOLD

Rebate Eligibility REBATES

Base

Multipliers
Product Revenue + Respective Portfolio =
Competency(s) Services

Once Partners achieve a metal tier, Base rebates and multipliers require a corresponding Portfolio Competency. Acquisition
Services and Acquisition rebates do not require an aligned Portfolio Competency for rebate eligibility.

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Services opportunities in tier attainment
REQUIREMENTS
Revenue $50M
Earn 3x
revenue accelerator
Minimum Services Revenue*
$7M on eligible
TITANIUM (of total revenue)
Storage & Data
3 Competencies: Any Portfolio, Solutions
Minimum Training Requirements Protection
and/or Services Competencies combination
products toward Program Year
Revenue $25M Tier revenue requirements.
Minimum Services Revenue*
$3M
PLATINUM (of total revenue)

Minimum Training Requirements

2 Competencies: Any Portfolio, Solutions Earn 1.5x
and/or Services Competencies combination revenue accelerator
Revenue $500K on eligible
Minimum Services Revenue* Converged &
$60K Hyper-converged
GOLD (of total revenue)
1 Competency: Any Portfolio, Solutions products toward Program Year
Minimum Training Requirements Tier revenue requirements.
and/or Services Competency

*Example only – USA. Subject to the availability of Dell Technologies branded Services in the applicable region or country or
as otherwise provided by Dell Technologies. Please refer to the Benefits and Requirements document in your region for more
information on revenue requirements.

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Earn rebates reselling Dell Technologies Services
The more you sell, the more you earn

Earn Services Rebates starting at Dollar 1

SERVICES REBATE OPPORTUNITIES

Attach 3+ year ProSupport or
ProSupport Plus to any eligible Client,
Server or Networking product to earn
rebates based on total revenue.*
Sell other eligible Dell Technologies Upselling Dell Technologies Services
Services offerings, including augments your base rebates and
Deployment, Consulting and helps drive profitability, ensuring
Residency and more to earn rebates your customers get the best
based on services revenue.** possible experience.

*Total revenue refers to eligible product revenue + services revenue. Rebate payout percentages may vary in different region.
Support services rebates are not available for Partners in Greater China. Other Services are only eligible for rebates to Partners in
certain regions of Greater China. Please contact your account manager for more information.
**Excludes storage renewals. Please refer to the Dell Technologies Partner Program Benefits and Requirements document for your
region or additional information.
Non-Rebate Deals (NRD) Dell technologies reserves the right to not pay incentives in certain circumstances, including, without
limitations, where partner has purchases products at pricing or discount that are below Dell Technologies’ standard pricing.

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Dell Technologies Services
2021 rebate example

Solution Provider rebate payout percentages for attached ProSupport & ProSupport Plus
for Client, Server and Networking

ProSupport 1.0%
Client + for Client = of total revenue

ProSupport Plus 1.5%

Client + for Client = of total revenue

ProSupport 0.5%
Server / Networking + for Enterprise = of total revenue

ProSupport Plus 1.5%

Server / Networking + for Enterprise = of total revenue

Example only – USA. Base Payout amounts differ by region and hardware product type.
Total revenue equals product plus services. Please refer to the Dell Technologies Partner Program Benefits and Requirements
document for your region/zone for additional information.
Solution Providers are paid on sell in and sell through with valid service tags.
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Dell Technologies Services
2021 rebate example

Rebate payout percentages

Consulting

Solution Provider can earn

Deployment
3.5% of Services Revenue

Education

Plus many other Dell Technologies Services offerings

Example only – USA. Base Payout amounts differ by region and hardware product type.
Total revenue equals product plus services. Please refer to the Dell Technologies Partner Program Benefits and Requirements
document for your region/zone for additional information.
Solution Providers are paid on sell in and sell through with valid service tags.
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Dell Technologies Services
2021 solution provider example

Rebate revenue potential – Storage+ example

STORAGE
Services Total Rebate

ProDeploy
$11,000
Dell Technologies $1,470 $42,000
Services $42,000 x 3.5% Total Services Revenue
Transitional Residency $31,000 + $11,000
$31,000
+
Base Only
Isilon $8,920
$223,000 $223,000 x 4%

Example only – USA. Base Payout amounts differ by region and hardware product type.
Total revenue equals product plus services. Please refer to the Dell Technologies Partner Program Benefits and Requirements
document for your region/zone for additional information.
Solution Providers are paid on sell in and sell through with valid service tags.
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 R E B AT E S
Eligible Dell Technologies Services: Solution Provider
Attached Attached
Other Services
ProSupport* ProSupport Plus*

ProSupport ProSupport Plus • Accidental Damage1 • Keep Your Hard Drive

ProSupport Flex
ProSupport Mission Critical
ProSupport One for Data Center
3+ year support required for attach
and sell in attach options.
ProSupport Plus Mission Critical • After Point of Sale (APOS)2 • Keep Your Components
• ProSupport • Managed Services
• ProSupport Plus • Near Point of Sale (NPOS)3
• Anytime Upgrade • ProSupport
• Application Services • ProSupport Plus
• Battery Protection Service • Optimize for Storage
• Client Installation Services • Premium Support
• Comprehensive Hardware • Premium Support Plus
Support • ProDeploy
• Configuration Services • Residency
• Consulting
• Data Protection Service
• Deployment Services
• Education Services

*Eligible Dell Technologies Services excludes: ‘Basic Hardware’ support for APOS and NPOS, VMware Consulting, Point of Need
**Rebate and MDF includes attached services on Server + and Client + categories, for eligible Client, Server and Networking hardware products only
1 Accidental Damage is known as Complete Care in Latin America, 2 APOS excludes all Storage renewals, 3 NPOS/Service cards are categorized as Sell Through Attach for
Distributors
Please refer to the Dell Technologies Partner Program Benefits and Requirements document for your region for additional information.
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Expand with competencies
Services capabilities

Increase business opportunities Enhance your value to customers

Establish deep customer

Build recurring revenue
relationships

Differentiate by being
Reduce IP development costs authorized by Dell Technologies

Leverage technical Access 30,000 Dell Technologies

training & certification Services team members

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Training & competencies
The Dell Technologies Partner Program offers company-level competencies, which include individual certifications and credentials with the flexibility to
specialize in certain Dell Technologies solution areas. These competencies, which span sales, pre-sales, technology and services help ensure that you
have the appropriate knowledge and skillset to meet your customers’ needs. By completing competencies you can benefit from increased sales due to
greater expertise in Dell Technologies products and solutions. In addition, competency completion helps you work toward Program tier requirements and
rebate eligibility.

TIER RECOGNIZED

REBATE ELIGIBLE

Portfolio Services Delivery Solutions

• Storage • Data Center Workloads*
Completion of a portfolio competency • Data Protection • Data Analytics and AI
unlocks rebate eligibility within its • Converged/Hyperconverged Infrastructure • SAP
respective product category. • Client • SQL
• Server • Dell Technologies Cloud (DTC)
Storage+ Client+ • Networking • Dell Technologies Unified Workspace
• Storage • Core Client
• High Performance Compute (HPC)*
• Data Protection • Workstations
• Hybrid Cloud*
• CI/HCI • Dell End Point Learn more about Service
Security Delivery and our Proven • Internet of Things (IoT)*
Server+ • Dell Clients for VDI Partner designation • Software Defined Infrastructure*
• Server • Latitude Rugged
• Networking

*Competency content will be refreshed during H1 2021

Please refer to the Partner Training Guide for additional details.

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Dell Technologies Services delivery enablement
APPLY AND ONBOARD

Interested metal tier partners and Distributors should submit a New Partner Application
via a Channel Services Helpdesk case found under Support on the Partner Portal.

FOLLOW THESE STEPS TO DELIVERY ENABLEMENT SUCCESS

Unified requirements Clear training paths Practical resource requirements

Integrated audit process Robust scorecards Extensive services
competency portfolio
TRAIN ENABLE MAINTAIN
Review services competency Achieve minimum # of certifications & Monitor performance via
requirements on the Services Delivery resources & pass certification exams Program Tracker
Enablement Matrix or Program Tracker
Monitor certification and competency Achieve benchmark performance to
Take training based on service type achievements in Program Tracker retain performance benefits and earn
(deployment or support) new competencies

Dell Technologies Services has simplified the steps to obtain Services Competencies by streamlining the training and
putting in predictable measures to help partners maintain your services delivery credentials. Our goal is to measure and
reward partners for the value delivered to customers and help increase partner differentiation in markets served.
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Services delivery enablement matrix
PROVEN PARTNER Data Center Infrastructure Hyperconverged infrastructure

CLIENT Client Systems ●

CONVERGED / DTCP-VCF on VxRail ● PowerFlex Rack ●

HYPER CONVERGED IS for Microsoft Azure Stack ● VxBlock 1000 Series ●
INFRASTRUCTURE PowerFlex ● VxRail ●●

Avamar ●● DP Suite (DPS) ●● PowerProtect Cyber Recovery ●● Search ●●

DATA PROTECTION Data Domain ●● IDPA1 ●● PowerProtect Data Manager ●● SourceOne ●●
(DP) DP Advisor ● IDPA DP4400 ●● RecoverPoint ●●
DP Central ●● NetWorker ●● RecoverPoint (RP4VM)2 ●●

SERVER & Modular Infrastructure ●

PowerEdge Server ● Campus Networking ● Data Center Networking ●
NETWORKING MX Modular Infrastructure ●

Cloud Tiering Appliance (CTA) ● Entry-Level Storage ● PowerStore ●● Unity, Unity XT●●
Disk Library for Mainframe ●● PowerScale ●● SC Series ● VPLEX ●●
STORAGE
Elastic Cloud Storage (ECS) ● PowerMax/VMAX AFA ●● Storage Resource Manager ● XtremIO ●●

● Deployment ● Support* BOLD = Available for co-delivery**

*Support delivery enablement not available in some geographies, including North America.
**The co-deliver option is available across a broad spectrum of the Dell Tecnologies product portfolio.
Refer to the Services Delivery Enablement Matrix for current information.
1Integrated Data Protection Appliance. 2R P4VM: RecoverPoint for Virtual Machines

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Choose how you capitalize on services opportunities
Address customer needs, build capabilities and grow profits

Resell Deliver Co-deliver

✓ Sell Dell Technologies Services ✓ Sell your own services ✓ Sell Dell Technologies Services
✓ Dell experts handle delivery ✓ You own delivery, leveraging Dell ✓ Share delivery with Dell experts
✓ Earn rebates Technologies tools and training ✓ Earn rebates
✓ Augment your own capabilities ✓ Retain all margin ✓ Extend capabilities
✓ Market your expertise

Leverage Dell Technologies Authorized by Dell Technologies

For more information, please review the Co-delivery presentation and FAQs.
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Proven Partner services competencies
Available Proven Partner Services Competencies:
Data Protection
A new Services Competency level that
recognizes Partners who have proven end Networking
to end capability to Position, Design and
Integrate Products into Solutions to Server
meet Customer Requirements.
Storage

Partners that earn Proven Partner

Services Competencies will be recognized
by Dell Technologies as having achieved Data Protection
comprehensive capabilities for HCI
Infrastructure Solutions.
Networking

For more information, please review the Proven Partner presentation and FAQs.

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Services training & certification updates

Please refer to the Services Delivery Enablement

Matrix as your starting point for Dell Technologies
delivery services opportunities. For services
certification training updates, please visit the
Services Journey section of Partner Academy.

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Services sales training & assets

For more information on services training and

sales assets, please visit the Partner Academy
and the Services section on the Dell Technologies
Partner Portal.

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How to win
with services
Getting the most from your partnership with
Dell Technologies Services

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Incentives Center
A centralized experience
combining Rebates, MDF
and MyRewards Access the Incentives Center
on the Dell Technologies Partner
Portal for more information.

Visit Incentives Center

Accept your program

terms and conditions
Access limited to nominated contacts

Insights & analytics Homepage personalization Support center

Track your performance & monitor A customized experience that A global centralized support center
your earnings with new reporting lets you put the information that with live chat, phone and email help
functionality and easy to read matters to you most, front-and- desk for all inquiries including
dashboards. center on your homepage. payments, MDF and Rebates.

Mobile optimized for your access, anywhere, anytime on any device

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Integrated product & services campaigns

For more information, please visit the Marketing Tools

section on the Dell Technologies Partner Portal

Ready to use assets & campaign materials

Integrated services messaging aligned with product campaigns

Assets & collateral included in Activation Kits & Campaign Center

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 APEX Portfolio Incentives
Dell Technologies APEX helps you consume the as-a-Service IT infrastructure you need to enable easier digital transformations for your customers.

APEX Flex on Demand (FOD), APEX Infrastructure and APEX Cloud Services Committed Contract Value (CCV) revenue is recognized towards your Solution Provider tier revenue.
• Payment of the APEX FOD Incentive is not eligible for additional DTPP incentives and is paid independently of your standard quarterly DTPP rebate payments. For more
information on APEX Custom solutions click here.
• Payment for APEX Infrastructure and APEX Cloud Services referral fees will be made through the Incentive Center. CCV from these referred APEX services count as revenue in
existing Partner of Record offerings for Storage. For more information on the APEX Infrastructure and Cloud Services referral fees process click here.

APEX Flex on Demand (FOD), APEX Infrastructure and APEX Cloud services opportunities with federal, state, local, education and public healthcare customers are not eligible for referral incentives (MDF and/or referral fees.
¹Storage+ includes Storage, DP, UDS, HCI (inc. DTCP)
2APEX Infrastructure Services and APEX Cloud Services referrals are available to all metal tiered partners for qualified commercial customers only with the referral amount based on CCV where geographically available. Acceptance of
referral agreement is required.
3 Incentives are determined by Distributor at their sole discretion.
* APEX Custom solutions provided to qualified commercial customers by Dell Financial Services (DFS) or through Dell Technologies group companies and/or through Dell’s authorized business partners (together with DFS,“Dell”).
Offers may not be available or may vary by country. Offers may be changed without notice and are subject to product availability, eligibility, credit approval and execution of documentation provided by and acceptable to Dell or Dell's
authorized business partners. In Spain, solutions are provided by Dell Bank International d.a.cbranch in Spain and in specific countries within the EU, EEA, the UK and Switzerland by Dell Bank International d.a.c, trading as Dell
Financial Services which is regulated by the Central Bank of Ireland. APEX Flex on Demand Incentives are subject to the available incentive programs and resale or referral agreements for Flex on Demand.

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U Sell U Earn (USUE)
Incentive program for Dell Technologies Partners to accelerate their future learning goals and drive technical expertise
Earn free training when you sell Dell Technologies Education Services portfolio training offers

1 2 3

U Sell U Earn Partner trains, certifies,

Partner sells Dell Technologies Partner company earns and gains critical competencies*
Education Services offers USUE training credits (TCs)
Improves customer outcomes Reduces Partner training Increases opportunity for Partners
through technical skill development investment

Eligible Partners Earn TC’s equal to 4% USUE TCs redeemable for***

of education bookings**

• Titanium Partner TC earnings pay out quarterly, • Dell Technologies training

• Platinum TC’s valid for 12 months • Services Delivery Partner On
• Distribution Demand Learning Center (ODLC)
• Proven Professional certification

*Competencies define the requirements to be qualified to deliver professional and field services.
** USUE TC earnings payout at 4% of education service offer bookings, starting at dollar 1.
*** USUE TCs redeemable for all DTES training, including IE, TA, and SA curriculum.

Review the U Sell U Earn assets for more information.

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Consulting journeys for partners
Journeys enable transformational outcomes for your customers

Cloud Platform Data & Applications Modern Workforce Experience Business Resiliency

Workforce Persona Cyber Recovery Advisory

Workshops
Adoption & Change
Management

ProConsult Advisory
• Data Center Modernization • Application Profiling / • Virtual Desktop Interface • Business Resiliency
• Multi-Cloud Application Portfolio (VDI) / End User
Optimization (APO) Computing (EUC)
• DevOps / Infrastructure as • Digital Workplace
Code (IaC) • Office 365
• Data Analytics
Dell Confidential – for partner’s internal use only
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Complement your capabilities
Utilize Dell Technologies consulting services to grow your business

Be prepared to respond and

Deliver a cloud-like experience Optimize data and applications Improve end-user experiences
recover data

• Define their optimal cloud • Reduce data management • Remedy low adoption of • Identify, protect their most
Customer needs to:

strategy / consumption
model
• Rethink facilities and
infrastructure (physical and
virtual)
• Evolve their environment to
meet demanding business
objectives
and application cost, effort new technology across the
• Create more built-in IT workforce
management efficiencies, • Strategically optimize
reduce staff/load Virtual Desktop
Infrastructure (VDI) and
• Empower senior leadership
desktop solutions for the
with more proof points for
workforce
decision-making
• Expand utility of work-from-
home solutions throughout
the organization
business-critical data
assets
• Define, test or establish a
standard operating
procedure for cyber
recovery after threat
• Expand their cyber
recovery solution to new
sites or business areas

ProConsult Advisory ProConsult Advisory ProConsult Advisory Cyber Recovery Advisory

Offer

Workforce Persona
Adoption & Change
Management

Efficient process, reliable outcomes

Your benefits

Tailored, strategic, practical deliverables

Aligns customer stakeholder team to changes and best practices
Earns rebates
Please review Consulting Opportunities for Partners for more information.
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 Services Renewals

STRENGTHEN CUSTOMER RELATIONSHIPS & BOOST YOUR SERVICES REVENUE

Renewals enablement tools* Advanced opportunity visibility Preferential Incumbent benefits

Access a suite of tools, training and Receive renewal reports up to 4 Benefits help drive
assets designed to make the renewals quarters in advance. services revenue dollars.
process easier.

Focus on selling Earlier conversations Greater margin potential

*Access to some enablement tools is by invitation ©©

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Dell Recommends program
Dell Recommends* is a Services logo program that can be syndicated to
all applicable Dell hardware systems. It is designed to automatically
display a customized logo with a pop-up showing the best-selling services
on each hardware line of business.
Dell Recommends will promote services at the Partners’ online point of
sale via your webstore. It simplifies the ordering process and will be
integrated into the hardware order.
Why implement:
• Accelerate revenue and rebates
• Receive upgrades, additional features and increased product coverage
without code changes on your website
• Customize your logo size and style for your product pages
• Tightly integrates with your eCommerce systems
• Easily implemented and maintained through custom code and SKU
mappings managed by CNET
• If currently syndicating content, the Dell Services Logo can display in
addition to your current content without having to change syndicators
• Robust reporting capabilities Visit dell.cnetcontent.com to get started
• No cost to participate

*DellRecommends is available in the USA, Canada and well as some European countries.
Please visit the link above for more information .

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Account planning increases engagement & growth
Increase tier progression, strengthen relationships and maximize potential

We will work with you • Sharing rebate performance

to improve services • Providing guidance on how to use MDF for services activities
performance by: • Create easy to use portfolio guides
• Ensure quality training materials are available
• Engage in formal performance reviews

Gold Platinum Titanium

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Partner benefits potential
Partners who sell across the Dell Technologies Services
portfolio earn significantly more benefits

• Services revenue increased YoY by 70%

Gold
• Successfully executed key account plan actions
– Target large Client system opportunities
Services Revenues - $140K+
• Education focus with regular customer enablement sessions –
invites Dell Technologies Services sales lead to explain
services benefits in detail
Earned Rebates - $14K+
• Aligns hardware and services sales leads on all key
programs/actions
• Currently exploring Server Competencies to extend their MDF Accrued - $5K+
Client success
• Completed 5 Services training courses in FY21 (3 staff) –
Client Focus Certifications - WIP
• 2 Sales Staff on-boarded for the FY21 MyRewards Program

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Partner benefits potential
Partners who sell across the Dell Technologies Services
portfolio earn significantly more benefits

• Services revenue increased YoY by 103%

Platinum
• Successfully executed key account plan actions
– ProSupport, Data migration and Residency attach on all systems
Services Revenues - $510K+
– ProDeploy on the five Storage systems without a competency
• Earned rebates by attaching ProDeploy, Consulting,
Data Migration & Residency (Storage focus) Earned Rebates - $23K+
• Deployment Services Competency certifications focused on Unified,
Networker and PowerScale and led YoY services revenue increases
of 22%, 69% and 592% respectively MDF* Accrued - $39K+
• Recently expanded to Client and exploring Converged Infrastructure
• Completed 12 Services training courses in FY21 (4 staff) –
Enterprise Focus Certifications - 7
• 4 Sales Staff on-boarded for the FY21 MyRewards Program

MDF programs all included Services (ProSupport, ProDeploy, Data Migration, Residency focus)

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Collaborating to grow your services opportunities
Combine your capabilities with Dell Technologies to delivery more value to your customers

Partners Dell Technologies

• Sales makers • Channel and services sales
• Service delivery leaders Who • Partner delivery enablement team

• Identify collaborative opportunities

• Product and solution focus
• Services depth and breadth What • Recommend delivery competency
investments

• Geographic coverage • Additional bench strength

• Targeted businesses Where • Joint opportunities

• Quarterly review or
• Deal-by-deal When • On partner led and large engagements

• Coordinated account planning • Identifying complementary capabilities to

• collaborative deal making How grow partner business

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Call to action checklist
Focus Areas: Key Quarterly Goals:
✓ Review KPIs with account team to identify improvement areas
✓ Modify plan based on performance gaps
Account Plan ✓ Write Services MDF plan in account plan
✓ Include partner competencies in account plans

✓ Identify opportunities each quarter to maximize rebates

Incentives ✓ Focus: ProSupport & ProSupport Plus for Client, Server & Networking
✓ Use MyRewards calculator to encourage upsell Services

✓ Distributors – Ensure Tier twos have and are using Guides

Sales Guides ✓ Solution Providers – print or upload for customer meetings

✓ Complete at least one service course each quarter

Services Training ✓ Target new courses & those aligned to key business goals

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Resources
Dell Technologies Services is here to help you
achieve success

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Optimizing your services
relationship
The Channel Services Helpdesk provides comprehensive
and proactive support

Services on-boarding

Delivery tools

Tracking & monitoring

Authorizations & entitlements

Competency process & training requirements

Operational support & enablement

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Contacting the channel services helpdesk
A global team with local connections: we are where you are – everyday

Dell Technologies Partner Portal

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Services sales & marketing resources
Consulting – Overall consulting landing page
CONSULTING
Consulting Opportunities for Partners - Presentation

ProDeploy for Client – Collateral

ProDeploy for Enterprise – Collateral
Co-delivery – Collateral
DEPLOYMENT
Services Delivery Deployment Requirements – Data sheet
Data Migration – Collateral
Residency Services – Collateral

ProSupport for Client – Collateral

SUPPORT ProSupport for Enterprise – Collateral
Services Delivery Support Requirements – Data sheet

Services Delivery Enablement Benefits and Requirements – Guide

DELIVERY
Services Delivery Metrics and Benefits– Guide
ENABLEMENT
Services Delivery Enablement Operations – Guide

Please use Firefox or Google Chrome for viewing the links. It may be necessary to copy the link into the browser
to access the information.

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Copyright Dell
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Copyright
2021 or
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Inc its
its subsidiaries.
or Dell Dell
Dell Partner
Inc or its subsidiaries.
subsidiaries. Partner Confidential.
Dell Partner Confidential.
Confidential.
Essential partner information
CHANNEL
The Channel Services Helpdesk (CSH) assists with all services program inquiries.
SERVICES
HELPDESK

Dell Technologies Partner Program – partner portal landing page

PROGRAM Dell Technologies Portal Services page – partner portal services landing page
INFORMATION Incentives Center – A one-stop resource for information on rebates, MDF and other incentives
Services Renewals – Information on this additional revenue opportunity

Dell Technologies Sales Portal and Knowledge Center – for access to partner sales assets like:
KNOWLEDGE
• Partner Services quick reference guides – line-of-business guides by product services area
CENTER
• Partner Services sales decks – sales decks by product services area

Dell Technologies Partner Academy:

• Services sales training
SERVICES • Services Competency training
DELIVERY & • Services certification updates – Services Journey page
SALES TRAINING Services Delivery Enablement Matrix – Services deployment and support certification information
Proven Partner Services Competencies – A services designation for channel services partners with
extensive services delivery experience.

Please use Firefox or Google Chrome for viewing the links. It may be necessary to copy the link into the browser
to access the information.

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Copyright or Dell
2021 its subsidiaries. Dell Partner
Inc or its subsidiaries. Confidential.
Dell Partner Confidential.
© Copyright 2021 Dell Inc or its subsidiaries. Dell Partner Confidential.