Nutnaree Udomcharatdae Student ID: 17355

Activity 1A

At Papa&Mama Cafe

Nutnaree (Papa&Mama Cafe Manager) : Good morning everyone, Thank you for joining
this meeting. Today I would like to inform you about new project. And I will assign the
tasks and time-frame to you. The project is we will have a bakery section in our cafe
which is all bread and cake that we use will be bake from here to make our cafe unique
and remarkable. We will sell a homemade breads. In the first stage we need to expand
and renovate the kitchen for baking section, and also build a new storage room.Then we
need to hire a patisserie chef and baker.

John (Chef de Partie) : That sounds great. It is a big project for our cafe. We will need
many thing to do. And we also need to hiring more staff.

Nutnaree : That’s right. So Anna, could you you find a right person who can join with our
team? That I mention before, I need patisserie chef and baker who have at least 2 years
experience.

Anna (Human Resources Manager): Sure! I will do my best.

Nutnaree: I know this is a big project that we have never done before, but we need to plan
and should start within 2 week. For building part, I will take all responsibility. John, from
next month we will start using our homemade bread and I also need you to create new
patisserie menu while we are looking for patisserie chef.

John: Okay, No worries. I might need staff for helping me for the new menu.

Nutnaree: No problem. Anna, I need new staff ASAP when you get a staff, you can
contact John for make an appointment for trial directly. If you need help or have any issue
just let me know.

C Sure Nutnaree. May I ask about baker position? Would you like a full-time or part-time
employee?

Nutnaree: For baker, I need a full-time but part-time is also acceptable. But you need to
make sure that part-time’s baker will be able to work cover the baking period of time.

Anna: Okay. Thank you Nutnaree.

Nutnaree Udomcharatdae Student ID: 17355

Nutnaree: Thank you everyone to be a part of the team. If there are any issue or any thing
I can help, please let me know. For the information I will send you an email after the
meeting. Thank you, all for the meeting.
Activity 1B

Work Plan
Performance Task Description Resources Expected results Timeframe
Objective
Expanding and Building a storage - External New kitchen and 2 weeks
renovation room and construction team storage room
kitchen renovation the ready for use
kitchen

Preparing and Install the oven, -List of bakery All equipment are 2 weeks
installing baking stand mixer, equipment installed with
equipment spiral dough professional
mixer installer
Preparing all Contact supplier - List of ingredient All ingredient 1 week
ingredient for and prepare ready for use and
bakery materials for have enough
bakery section stock.
Advertisement Making a - Computer Customer notice 4 weeks
bakery section brochure and - Marketing team about bakery
update website product
Trial all new staff Trial new staff - Trial guidance Staff be able to 1 week
material with with team
- Trainer (Chef)

Activity 1C
Performance standards and key performance indicators : John

Performance Expected outcome Performance Key performance

objective standards indicators
Time management The tasks are Time Increase sale
The tasks finish within completely finish
schedule within time frame.
The employee be able The employee can Quality Increase number of
to take responsibility complete their task. leads and prospects
on their tasks.
The employee should The employee can Flexibility Reduce wasted food
identify problem, identify problem and
solution, and also solve it.
assess consequence.
Signature: Manager Nutnaree Udomcharatdate
Nutnaree Udomcharatdae Student ID: 17355

Signature: Employee John

Performance standards and key performance indicators : Anna

Performance Expected outcome Performance Key performance

objective standards indicators
Time management The tasks are Time Number of applicant
The tasks finish within completely finish
schedule within time frame.
- Interview and trial
new staff
The employee be able The employee can Quality New staffs are
to take responsibility complete their task. qualified meed the
on their tasks. requirement
Signature: Manager Nutnaree Udomcharatdate
Signature: Employee Anna

Activity 1D
Risk register of the work plan related to Activity 1B

Description Potential Level of risk Level of Action Relevant

of risk impact of the impact legislation
risk
Building delay All progress High High Set up The National
will be delay temporary Construction
bakery Code (NCC)
section in the
kitchen
Installing Production Medium High Using existed The Fair Work
baking delay equipment Act 2009 (Fair
equipment Work Act)
delay
Staff shortage Not enough Low Medium Allocated The Fair Work
staff in bakery kitchen staff Act 2009 (Fair
section for bakery Work Act)
section
Suppliers Production High High Order an ACCC( Australian
Delivery delay delay urgent Competition and
ingredient Consumer
from other Commission )
supplier
Nutnaree Udomcharatdae Student ID: 17355

Activity 2A

The performance management process of Papa and Mama cafe is a continuous cycle of develop,
execute, and monitor employee performance plan. We are focusing on goal setting and continuous
coaching to improve employee’s performance and help them to reach goals. The effective
performance management cycle are 4 key steps:

1. Planning - set and align employee, team, and business goal

2. Monitoring - Regularly track goal progress and address roadblock
3. Reviewing - Provide rewards and recognition for employee’ efforts
4. Rewarding - Evaluate and results and the process used to achieve them

The software of performance management that we use is ELMO which is a performance

management software to improves employee productivity, boosts profitability and engagement
through continuous feedback. It enables organisations to align individual and team goals with
organisational strategies. It also streamlines the employee appraisal process by offering a range of
pre-built goals and development objectives, provides 360 reviews that assist in the development of
a performance culture that reduces employee turnover.

ELMO’s Performance Management software provides organisations with the tools to drive and
monitor organisational workflows, productivity and objectives.
The module assists with aligning individual and team goals with organisational strategies,
empowerment of employees, development plans, 360 reviews, assist in the development of a
performance culture and mitigation of risks associated with turnover.

The company is follow the NSW, food safety requirements which are set by the Food Act 2003
(NSW) and the Food Regulation 2015 (NSW). These Acts require that food sold in NSW is safe and
suitable for human consumption and meets all standards set out in the Food Standards Code.
Nutnaree Udomcharatdae Student ID: 17355

Activity 2B

Nutnaree: Good afternoon everyone, Thank you for attending the meeting. Today we are talking
about the performance management of our company. We also need some training and review
process. So because we’re marketing and HR team, we need to know about the software, how to
use it effectively and how it work.

Firstly, What is performance management? The performance management process of Papa and
Mama cafe is a continuous cycle of develop, execute, and monitor employee performance plan. We
are focusing on goal setting and continuous coaching to improve employee’s performance and help
them to reach goals.

The effective performance management cycle are 4 key steps:

1. Planning - Goal planning and setting is an integral stage of your performance management cycle.
It is where employee, team, and business goals are aligned and set.
2. Monitoring - The monitoring stage is where goal progress is tracked. This step is critical to help
employees achieve the goals set in the planning stage. To monitor employee goals, plan regular
check-ins and 1-on-1s to address any roadblocks preventing employee productivity. These
conversations should be on-going to stay up to date with goal progress and needed adjustments.
3. Reviewing - A comprehensive evaluation of employees’ final results occurs in the reviewing
stage. This is where a performance review is implemented to assess employee success or possible
shortcomings. This is a great opportunity for management to understand the employees’
perspectives, provide feedback for improvement, discuss future development opportunities, and
create a roadmap for the future.
4. Rewarding - The last step in an effective performance management cycle is rewarding. This is
where leaders provide rewards and recognition for employees’ efforts and success.
Please see attached file that I send you via email.

Colleague 1: What about performance management software? Do we use a Culture Amp?

Nutnaree: That is what I am going to talk. So We decided to use a ELMO software. I know that we
are had the experience with Culture Amp but the new software is easier than before and more
effective.

Colleague 2: Oh, I like to learn a new thing, I’m so excited to use it.

Nutnaree: That’s great! The ELMO is a performance management software to improves employee
productivity, boosts profitability and engagement through continuous feedback. For more
information, I’ve already send the detail on email. So far do you have any question?

Colleague 1,2: That quite clear for me.

Nutnaree Udomcharatdae Student ID: 17355

Nutnaree: Thank you for your attention. I hope these will help our company reach the goals. If you have
any question, please feel free to contact me via email or you can see me at my office. See you late.
Activity 2C

Nutnaree: Good morning, Anna how are you? Today I would like to inform you about performance
review. So when you will be available for the review?

Anna: Good morning, Nutnaree. I’m good. I think I need some time to prepare my document for 1
week, So I will be ready on April 16, 2023.

Nutnaree : Great! Thank you Anna. I will schedule the meeting at 9.am, is that ok?

Anna: Sure.

Nutnaree: I will send you a performance review form via email, so please complete the form and
bring to the meeting.

Anna: No problem. What about meeting room? How many people that will attend to meeting? I
could help you arrange it.

Nutnaree: So, for this performance review, there will be 4 attendees which are marketing team, HR
team and us. I think the small conference room would be great. And we also need a projector.
Could you prepare it for the meeting?

Anna: Of cause. I’m happy to help. How long does it take for the meeting?

Nutnaree: 2 hours would be enough. So I will send an invitation and performance review form to all
attendees by tomorrow.

Anna: That’s perfect. If you need a help, please let me know.

Nutnaree: Thank you so much.

Activity 2D
1. List four methods of monitoring performance
- Key performance indicators
- Use a Monitoring Software for example
- Inspection
- Evaluation test

2. Explain why it is important to evaluate performance and compare it to performance standards

and key performance indicators.
Performance evaluations is important for the company. This is a process used by
organizations to give employees feedback on their job performance and formally document
Nutnaree Udomcharatdae Student ID: 17355

that performance. The organization will compare them with KPIs which a goal that employee
work towards achieving.
Activity 3A

Nutnaree: Hi John, how are you?, You look stressful. Anything I can help?

John: Hi Nutnaree. I am not good. I have been thinking about our new bakery section, there are
some problem about the supplier.

Nutnaree: Oh really. What happen? Is that about the flour stock that you told me before?

John: Yes. Supplier that we deal with earlier, they could not sent the product in time because the
international shipment delay. They need to import them from Thailand but it on a long weekend in
Thailand which is product will be send in next week.

Nutnaree: Oh! I see. So did you ask other supplier? They might have a stock.

John: Not yet. I’ve tried to think who are sell this flour but I’m blanking.

Nutnaree: The Judy shop! The one that we used to order with them before. Even thought I might be
a bit expensive.

John: That’s right. Thank you Natnaree. I will contact them ASAP.

Nutnaree: No worries. Just let me know if you need a help.

Activity 3B

Nutnaree: Hi Anna, I would like to discuss about your performance. Please see me at my office.

Anna: Hi Nutnaree. How are you?

Nutnaree: I’m good, thanks. I noticed that you have a difficulties time at work. Could you explain me
about it?

Anna: Sure. It’s been 2 months since I started working here, but I still confuse about the HR system. I
couldn’t do it well, Sometime I’m struggling with it for an hour but no one can help me. That’s why my
performance getting low. I’m so sorry.

Nutnaree: I’m sorry to hear that. This is not all your fault, you may need sometime to learn. I will provide
an intensive training for you. And Kathy will be your trainer, she will assist you for 2 weeks after that if
you need help, you can ask me anytime. I’m here to help.

Anna: Thank you very much. I will do my best for our company.
Nutnaree Udomcharatdae Student ID: 17355

Performance concern Expected standard of Agreed improvement Support

performance actions
Failure to work on Complete the task in Training Manager and
schedule time Co-worker

Activity 3D

Nutnaree: Hi Anna, how are you? I would like to organize a meeting to discuss your performance in April
20, 2023 at 10am. Are you available for the meeting?

Anna: Hi Nutnaree. I’m good. Thanks. That’s good time for me.

Nutnaree: Perfect, Thank you Anna. I will see you at 232 room.

Anna: Sure, thank you.

April 20, 2023 at 10am,. meeting day

Nutnaree: Hi Anna, Thank you for coming. Today I will discuss about your performance. Since last
meeting, after you attended the training but your performance still under our standard.

Anna: I’m sorry. I understand the company standard, I accept all your feedback. I think this might not be
the right place for me.

Nutnaree: Thank you for your understanding. Unfortunately, your performance is under the standard.
You did the wrong document many time and also complete the task delay. I would like to help you to
solve these, could you explain the reason?

Anna: Thank you Nutnaree, I’ve been tried to do my best but I couldn’t do it well. I couldn’t work
under-pressure and I couldn’t do multi-task. That’s why I always make a mistake and delay.

Nutnaree: Okay. I understand the situation now. From today I will assign Dan to do some of you task
then you will be focusing on you task and have more time to finish you task, is that ok?

Anna: Thank you very much Nutnaree. You’re always supporting me.

Activity 4A

Description of underperformance
Anna who has been a HR for 2 months, has low
performance because she couldn’t get enough
time for training and couldn’t do multi-task. She
did mistake many time and also complete her task
late.
Nutnaree Udomcharatdae Student ID: 17355

Plan start date 16 April 2023

Plan end date 16 May 2023

Improvement Success criteria Support and Review schedule

objectives development
required

Understanding of HR Clearly understanding Dan will be her trainer 23 April 2023

program system HR system during working time 30 April 2023
7 May 2023
16 May 2023
Perform the tasks in Completed tasks in time Dan, co-worker will 23 April 2023
schedule assist her task and will 30 April 2023
be her trainer 7 May 2023
16 May 2023
Signature : Manager Nutnaree Udomcharatdate

Signature: Employee Anna

Activity 4B

Nutnaree: Hi Anna, how are you? Today is time to check you performance. The first objectives is
Understanding of HR program system. You’re done the great job, your performance have been
improved. Congratulation

Anna: Thank you so much. Dan help me a lot. I could use the system with a confidence and without a
mistake.

Nutnaree: Perfect. Next objective is Perform the tasks in schedule. You did a great job but it’s still have
some task that you couldn’t finish in time. I will let Dan continue assist you unit everything getting better.

Anna: That would be great! Thank a lot for your support.

Activity 4C

To taking terminate the employment, we need to prepare all relevant document of the employee to be
prove that they are underperforming. After we gave them an opportunities to improve themself, we need
to find the solution or advising to help. For example training course, give them an assistance and
workshop. If they couldn’t improve the performance we need to provide them a meeting to discuss a
Nutnaree Udomcharatdae Student ID: 17355

problem and find the solution together before making the decision.

Activity 4D

From: Nutnaree Udomcharatdate

To: John Geda
Subject: Job performance

Dear John,

On behalf of Papa and Mama cafe, I would like to share our appreciation for the amazing work
done by you on the Bakery section. The long hours that you have worked on this complex
Bakery section, the dedication and the professionalism that you demonstrated has impressed
the entire team.

Your hard-work, implication and relentless strive for perfection have been a source of
inspiration for the rest of the team.

Thank you once again for all your effort.

Sincerly,

I hope you enjoy your prize,

Kind regards,
Nutnaree
Nutnaree Udomcharatdate
Papa and Mama’s Manager