BSBPEF502 Develop and Use Emotional

Intelligence Session plan

V1.0 February 2022

Session Plan
BSBPEF502 Develop and Use Emotional Intelligence

Number of learners Session sequence(s)

1 - 3 + Summative Assessments

Unit elements Methods of assessment

 Prepare to develop emotional intelligence  Learner workbook answers

 Develop emotional intelligence  Third party evidence
 Promote development of emotional intelligence in  Observations/simulations
others  Outcome of summative assessments
 Learner-provided evidence
 Supplementary oral questions

Unit description/application

This unit describes the skills and knowledge required to develop and use emotional intelligence to increase
self-awareness, self-management, social awareness and relationship management in the workplace.

The unit applies to individuals who are required to identify, analyse, synthesise and act on information from a
range of sources and who deal with unpredictable problems as part of their job role. These individuals may be
responsible for leading a team or work area.

No licensing, legislative or certification requirements apply to this unit at the time of publication.
Prior to commencing sessions:

 Explain relevant terminology

 Make reasonable adjustments for content delivery and assessments
 Prepare relevant handouts

Resources for learners PowerPoint Slides, Learner Guide, Learner Workbook, Learner Evidence

Resources for assessors PowerPoint Slides, Learner Guide, Assessor Workbook, Assessment Matrix,
Cover Sheet, Session Plan
Resources for third Third Party Observation and Demonstration Checklists
party
Health & safety Explain general health and safety, fire exits, first aid, trip hazards and emergency
considerations procedures to all learners.

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO ID: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARRAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
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 BSBPEF502 Develop and Use Emotional
Intelligence Session plan
V1.0 February 2022

General considerations Ensure all learners have required resources and learner workbooks/guides. If
sharing training with another colleague, ensure that they have own copies of each
resource and are aware of individual assessment requirements.

Sessions
Session 1
Location: Parramatta (online during Covid-19 pandemic)
Time required: 15 hours
Prepare to develop emotional intelligence

 Develop evaluation criteria for assessing emotional strengths and weaknesses

 Assess emotional strengths and weaknesses against evaluation criteria
 Identify and analyse potential emotional stressors in the workplace
 Identify methods for responding to emotional stressors
 Seek feedback from others to identify and confirm methods for responding to emotional stressors in the
workplace

Session 2
Location: Parramatta (online during Covid-19 pandemic)
Time required: 15 hours

Develop emotional Intelligence

 Analyse and document emotional responses of co-workers

 Develop a plan for identifying and responding to a range of emotional expressions
 Apply techniques that indicate flexibility and adaptability in dealing with others in the workplace
 Apply techniques that show consideration for the emotions of others when making decisions
 Consult with relevant stakeholders and identify improvement areas for own emotional intelligence
Southern Cross School of Business
CRICOS Provider Code: 03523D | RTO ID: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARRAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Page | 2
 BSBPEF502 Develop and Use Emotional
Intelligence Session plan
V1.0 February 2022

Session 3
Location: Parramatta (online during Covid-19 pandemic)
Time required: 15 hours

Promote development of emotional intelligence in others

 Identify workplace opportunities for others to express their thoughts and feelings
 Develop tasks for assisting others to understand effect of personal behaviour and emotions on others in
the workplace
 Implement identified opportunities and tasks in the workplace according to organisational policy and
procedures

Southern Cross School of Business

CRICOS Provider Code: 03523D | RTO ID: 41253 | ABN: 95155625924
Level 2, 1-3 Fitzwilliam Street PARRAMATTA NSW 2150 | Ph: + 61 (2) 9633 3287
Page | 3