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3/14/2023 0:11:28 divyam.prashar2022@glbimr.org Divyam prashar 21 - 30
3/14/2023 11:32:01 nishi.tripathi2022@glbimr.org Nishi tripathi 21 - 30
Gender Mobile No. Status 1. You have your personal bank A/C
Male 9560426516 Student SBI
Male 7976446252 Student Others
Male 9773667421 Student ICICI
Female 9897471710 Student HDFC
Male 9536955089 Student HDFC
Male 9602797125 Student ICICI
Male 8298240863 Student ICICI
Male 7987908344 Student ICICI
Female 6394827967 Student ICICI
Female 8445554973 Student Indian Bank
Female 7543018958 Student Indian Bank
Male 9504504301 Student ICICI
Male 7903282772 Student BOB
Male 7477220233 Student Others
Male 6395970323 Student ICICI
Male 8794095313 Student AXIS
Female 8174893706 Student Indian Bank
Female 7701828254 Student SBI
Male 8109792459 Student Others
Female 9569724696 Student Others
Female 9580283441 Student SBI
Male 8318379368 Student Others
Male 7233893019 Student SBI
Female 9198822037 Student PNB
Female 9140363293 Student Others
Male 8756668886 Student SBI, Others
Male 8920700336 Student Others
Male 8825348923 Student Others
Male 8650764802 Student Others
Female 7562990862 Student BOB
Female 9572112266 Student Others
Male 8077875726 Student PNB
Male 7037617146 Student AXIS
Male 8840837700 Student SBI
Female 8005994216 Student SBI
Male 7543050836 Student SBI
Female 89328 52456 Student BOB
2. How satisfied are you with the customer service you have received from your
Somewhat dissatisfied
Somewhat satisfied
Somewhat satisfied
Extremely satisfied
Somewhat satisfied
Extremely satisfied
Extremely satisfied
Extremely satisfied
Extremely satisfied
Extremely satisfied
Somewhat satisfied
Extremely satisfied
Extremely satisfied
Neither satisfied nor dissatisfied
Somewhat satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat satisfied
Somewhat satisfied
Somewhat satisfied
Somewhat satisfied
Somewhat satisfied
Extremely satisfied
Extremely satisfied
Neither satisfied nor dissatisfied
Somewhat satisfied
Somewhat satisfied
Somewhat dissatisfied
Extremely satisfied
Extremely satisfied
Somewhat satisfied
Somewhat satisfied
Extremely satisfied
Somewhat satisfied
Somewhat satisfied
Somewhat satisfied
Extremely satisfied
3. How often do you use your online banking servic
a) Every day
b) A few times a week
b) A few times a week
a) Every day
c) A few times a month
b) A few times a week
a) Every day
a) Every day
a) Every day
a) Every day
b) A few times a week
b) A few times a week
a) Every day
a) Every day
a) Every day
a) Every day
a) Every day
a) Every day
d) Rarely
a) Every day
a) Every day
a) Every day
a) Every day
b) A few times a week
a) Every day
a) Every day
a) Every day
a) Every day
a) Every day
a) Every day
a) Every day
a) Every day
a) Every day
b) A few times a week
a) Every day
b) A few times a week
a) Every day
4. How likely are you to recommend your bank to a friend or family me
c) Neither likely nor unlikely
b) Somewhat likely
b) Somewhat likely
a) Extremely likely
a) Extremely likely
a) Extremely likely
b) Somewhat likely
a) Extremely likely
a) Extremely likely
a) Extremely likely
c) Neither likely nor unlikely
a) Extremely likely
b) Somewhat likely
c) Neither likely nor unlikely
b) Somewhat likely
a) Extremely likely
c) Neither likely nor unlikely
a) Extremely likely
b) Somewhat likely
b) Somewhat likely
b) Somewhat likely
b) Somewhat likely
a) Extremely likely
b) Somewhat likely
c) Neither likely nor unlikely
b) Somewhat likely
b) Somewhat likely
c) Neither likely nor unlikely
a) Extremely likely
b) Somewhat likely
b) Somewhat likely
a) Extremely likely
b) Somewhat likely
b) Somewhat likely
a) Extremely likely
a) Extremely likely
a) Extremely likely
5. How familiar are you with the RBI Cashless poli 6. You prefer which kind of payment for daily convenience and
5 Online Payment / UPI
3 Online Payment / UPI
1 Online Payment / UPI
2 Online Payment / UPI
3 Online Payment / UPI
5 Online Payment / UPI
4 Online Payment / UPI
4 Online Payment / UPI
1 Online Payment / UPI
2 Online Payment / UPI
3 Online Payment / UPI
4 Online Payment / UPI
3 Online Payment / UPI
3 Online Payment / UPI
2 Online Payment / UPI
4 Online Payment / UPI
4 Online Payment / UPI
5 Online Payment / UPI
2 Cash
2 Online Payment / UPI
3 Online Payment / UPI
1 Online Payment / UPI
2 Cash
2 Online Payment / UPI
5 Online Payment / UPI
2 Online Payment / UPI
2 Cash
2 Online Payment / UPI
2 Online Payment / UPI
1 Online Payment / UPI
3 Online Payment / UPI
4 Online Payment / UPI
2 Online Payment / UPI
2 Cash
1 Cash
3 Online Payment / UPI
2 Online Payment / UPI
7. How likely are you to trust the digital payment infrastructure in In
5
5
4
1
5
5
4
5
4
2
5
4
4
5
1
4
3
3
4
3
2
1
1
1
3
2
2
4
1
5
1
4
4
2
1
5
1
8. How often do you experience issues with bank's mobile a
d) Often
c) Sometimes
d) Often
b) Rarely
c) Sometimes
d) Often
b) Rarely
b) Rarely
b) Rarely
a) Never
b) Rarely
b) Rarely
b) Rarely
c) Sometimes
c) Sometimes
b) Rarely
c) Sometimes
c) Sometimes
b) Rarely
c) Sometimes
c) Sometimes
e) Always
c) Sometimes
b) Rarely
c) Sometimes
b) Rarely
b) Rarely
d) Often
a) Never
c) Sometimes
b) Rarely
b) Rarely
b) Rarely
b) Rarely
c) Sometimes
e) Always
b) Rarely
9. How important do you believe it is for the government to incentivize the use of cashless payment m
5
5
1
2
5
5
4
4
5
1
5
4
4
3
2
5
2
4
4
2
3
3
1
1
3
2
2
4
1
3
2
4
3
2
1
4
3
10. How satisfied are you with the security measures in place to protect your personal and financial info
b) Somewhat satisfied
c) Neither satisfied nor dissatisfied
a) Extremely satisfied
a) Extremely satisfied
c) Neither satisfied nor dissatisfied
a) Extremely satisfied
b) Somewhat satisfied
a) Extremely satisfied
a) Extremely satisfied
a) Extremely satisfied
c) Neither satisfied nor dissatisfied
a) Extremely satisfied
b) Somewhat satisfied
c) Neither satisfied nor dissatisfied
a) Extremely satisfied
a) Extremely satisfied
b) Somewhat satisfied
b) Somewhat satisfied
a) Extremely satisfied
c) Neither satisfied nor dissatisfied
b) Somewhat satisfied
b) Somewhat satisfied
a) Extremely satisfied
b) Somewhat satisfied
c) Neither satisfied nor dissatisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
a) Extremely satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
c) Neither satisfied nor dissatisfied
a) Extremely satisfied
11. How likely are you to trust the digital payment infrastructure in I
5
4
4
1
4
5
4
5
1
2
4
4
4
4
1
5
2
4
5
2
2
3
1
2
3
3
1
4
2
3
2
5
4
2
3
5
1
12 . How satisfied are you with the accessibility of our customer service channels (e.g. phone, email, live
a) Extremely satisfied
c) Neither satisfied nor dissatisfied
d) Somewhat dissatisfied
a) Extremely satisfied
b) Somewhat satisfied
c) Neither satisfied nor dissatisfied
b) Somewhat satisfied
a) Extremely satisfied
a) Extremely satisfied
a) Extremely satisfied
b) Somewhat satisfied
a) Extremely satisfied
a) Extremely satisfied
c) Neither satisfied nor dissatisfied
a) Extremely satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
a) Extremely satisfied
b) Somewhat satisfied
a) Extremely satisfied
c) Neither satisfied nor dissatisfied
c) Neither satisfied nor dissatisfied
b) Somewhat satisfied
b) Somewhat satisfied
a) Extremely satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
b) Somewhat satisfied
a) Extremely satisfied
a) Extremely satisfied
13. How important is it to you that our bank is involved in philanthropic or community initia
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
c) Neither important nor unimportant
b) Somewhat important
a) Extremely important
a) Extremely important
b) Somewhat important
b) Somewhat important
a) Extremely important
a) Extremely important
c) Neither important nor unimportant
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
c) Neither important nor unimportant
a) Extremely important
b) Somewhat important
c) Neither important nor unimportant
d) Somewhat unimportant
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
b) Somewhat important
a) Extremely important
14. How significant of a role do you believe education and awareness programs will play in the successful adoption of the RBI C
RBI Cashless policy?

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