Foreign studies

According to the study entitled: Customer satisfaction with Restaurants Service Quality
during COVID-19 outbreak: A two-stage methodology, The study looks at how customers felt
about restaurants' services during the COVID-19 issue and what they preferred. Using text
mining, supervised learning, and clustering approaches, a hybrid approach was created. To
examine the connections between the quality components of the restaurants and the happiness of
their patrons, a theoretical model was created. Future study topics were suggested and the results
of the two-stage process were examined.

The study looks into how customer orientation and restaurant image influence the relative
weighting of process and outcome service quality in terms of customer satisfaction. The findings
indicate that restaurant satisfaction is impacted by the process of service quality, but the major
effect is more strongly influenced by outcome service quality. These discoveries have
consequences for restaurants' initiatives to raise customer focus and enhance service quality.
Service Quality and Satisfaction in the Context of Varying Levels of Restaurant Image and
Customer Orientation during the COVID-19 Pandemic. (Huifeng Pan,Hong-Youl Ha
August,2021).

In the United States, during the era of restaurant reopenings, this study looked at the
effects of perceived preventive actions and brand trust. 587 individuals in all completed the
survey, which was distributed by a market research firm. In order to analyze the data, multiple
regression was used. According to the findings, brand trust increased consumers' propensity to
eat out by increasing their perception of the value of preventative actions. Brand trust and
perceived relevance of preventative measures were correlated, although their relationship was
reduced by perceived risk. Significant implications were offered by the study for running a
restaurant during the reopening time. COVID-19 preventive measures and restaurant customers’
intention to dine out: the role of brand trust and perceived risk (Chunhao Wei, Han Chen & Yee
Ming Lee)

In the auto care industry in the post-pandemic era, this study looked at the effect of service
quality on client satisfaction. According to the findings, customer satisfaction is significantly
positively correlated with empathetic, dependable, assured, responsive, and tangibles.
Workshops need to screen and hire polite workers while also acknowledging the aspects of
service quality that affect client happiness. Service Quality and Customer Satisfaction in the Post
Pandemic World: A Study of Saudi Auto Care Industry (Sotirios Zygiaris, Zahid Hameed,
Mubarak Ayidh Alsubaie and Shafiq Ur Rehman)

According to this study, there is a high positive association between restaurant food quality,
service quality, decor and environment, employee responsiveness, delivery method, and
customer satisfaction. It is advised that restaurants increase the hygienic quality of their food and
services while also launching new internet-based tools for handling complaints. Managers,
businesspeople, and policymakers will find this study useful in developing and enhancing
Bangladesh's restaurant industry. Customer Satisfaction towards Restaurant Industry Services in
Bangladesh: Evidence from Covid-19 Pandemic (Prodip Chandra Bishwas)