Unit - V

Orqani 2ational BehaviOuY

Oganisati on is a proces o Cormblning and

interrelating the Variou organs a Syat em and
buildtnga elattons among themselve oT of an insti-
tutim t a
Seuence based On a purposAe

Man mode ls
4Economic man GrsDups
Social Man
*OrganísationalMan Human Oaninlior
|+ Selb-actualiiq man Behaviou eevaui ou
Complei man
Organisahonn
*ImplaiveMan Structure
Compulsive Man
Definition
StephenP Robbins defines Organisatiional behaviouy
a a fteld of study that inveat igala the impact that
1ndividuala, 270uups and structures have on be haviour
within Organisot ions for the
purpose of appuing Such
knoledge touwad impmving organisation'seectivena
an

fred LuthanA defineA Orqaní Sationa be haviour a

the nderstandtng prediction
the and management of humo
behavibur i OrganisationM"
Nature ;-
. A ield of st ud and not a dacipline.
2 Tntsd iscipli nary appoach
3An applued Seiena
Normotive and valus Conlared
6 Hunaniatic and optimiatic
Oriented tocoavds Organizational ohjective
7. A total stim appach
 challenge)t
t. Cultura ynamicy
Cro
. twork fore diveTsity
3.Tncceasing oorkfora Aprration
exy
Lncreasing tali y COmsciosn
Newer Organisational desigms
G. Merger aod Acuiaitions

DiAciplinu Contvibuting to Orqani sationa Behavi our

O1gani yationa behaviour is multi disciplinartt
a

&ubject , that invol ves ducipltnes k e

Science that
.
PAucholog PAcgchology i the

Studies the humao behaviour which hag i og°

to philoophy and
physiologt * Motivatibn|
*Emotiong * ferAonaiy
*erception
Traioing * Communiato
*Learoing *Tob Satiafaction
* Attitudes Selectio9BPak- takrg
leode1Ahip * Volue

R.SociolcAH Sociolog- the

with the Sociely as a whole
Seieoce t Society-doalg
Tather than fodividuals

CroDup dynami cy Teaowork Commuoicoro)

Porwe politic *Ocganisatiortheoryà oganiationaod
*OganiAaien ehange * Intirgroup tonlict and Behaviou
3.
AthopologgAthvpolog
behaviou
t h e Stience o human |
CroAs culture Cornparative vaus* Comprative Al budy
Organi Aaonal culture * Orqaniuational Envistmmet
.Social Ayeholog8:
S ocial Pyeholog ic the Heod ot Pychology a
Cetaio Socioloq comcepl
Attitude change Commuoication 4 Goup prvce
Chooge Managemeot k Goup iotroction G0p-
Decisio. makinà
5 folitica Science Political Science PYedic studies ang
manages the behaviouY o individuals and Jups

the politica environmeot

Structuring Conflict - Allocation of PooeY

Po litica Bëhaviour pecidn -makina

6 naineering and Technologst Engineeving -the applied

and matter hos contvi
butid Siqoificantly
o energ
Seience ot enerak
-

to the ganí sationa behaviour

7revCeption* Wovk evtnmeot commuoi CatsonX Teamuo

eam Dynamies * Decision-making *Commuaicatro)kkOuwaa
management
Manageme at Mamgemeot is geteingthings don bythe
People Leaderahip * motivaion
*Deciion-making * commuoication
Atueli es
Economits ts the Scieoce which
tconenmicscst- eada aod
scare

relationxhip betwee
hunan behaviour as a

mean which have alternotive Oss

* LeasniOy
Motivation ciion makinq
e Science
o
Medicine it
the appi ed
.Medicine .- distases to enhance
an

healing o« tveatment o
individual' health and e sparn frutration
Stremors -* Hyper tenaion.j
Cganl hational
Sational Behaviour:-
portance o Ovgani
tance liel in
lie io the
Orqanisaticna
behaviour's impor
that it helps orgai sat ions to
faet
. Dis cove and underatond beha viour
human
betteY
to perform
3.froperly motivat their employee
conducive iwovk cnvinommeqt to bring
ahoat
Cveath a

higher employee Poductii

Enure etfective commuoication aloma with
5 Enaure elemeog
6Maintaio ethical wovkplace PYacticEs, aod
Build Positive elationhips among employees for Cooperation
 Orgaoijattons acti
acting as
T alko empower
Conflict TeRolution mechanism

Technigues
bui lding
2 Re latton
3.Policyframing ool

4. Vigi lance Strateg

Cultuve Ond Dynamica oDiveAil: -

behave
People sith ditevent cultural backqvunds
even at the work place
ditherently clah du lo dithevent behavioual
Cultuve Some times
pectatioma

Peaction o cultural tmpwprietfes

-
>
the people lo
Culture mpose certaio norms for
behave io ditterent situations People feel tuneast,
n i o u s and threatened when they viola+ the tultual

People do notfolloud Cultural vValueß and norm

norm down upon orconckrmnuo
0T looked
are otteo punlShed
io Sociey The condenotion dependy on
by others
etent to which the rule is deeplheld widly
yThe
the ame Culture, and
shared amongthe people o is he ld and
The etent to ohich
fhe Tule deeply
Viewed being important or Sacred
as
to busines
a n oppurtunity
Globalizat íon pvided
inlo Dew
firm to expand ge0graphf cally by enterig
marke
Workplace MNCA to day a r e highly diveTkified
io
ditfereot countries.ditterent
with the employees of
colour and
ag gps, religí
ons, yace, ethnic g0 ups,
fom various aod Socities
Countries
gender. fêople tothe OOr kploace io acdition
varied cultures
brina
to the best talent.

fac tors ot_Diversiy-

The increasing dive1si the employeeA 19
MNCA is a veflection of 1ocve asing L
educatfona
 educational levels of people
facilit ies and improvng Sccial shif
in developtng cointies,
various
Social chage,
of Vari Ouus ethnic gsDupA
are Seecond (CI09.)
Caree is fiYat and otherA for the
The significaat factos
that contri buted
WOTkforce diveYsity include
.Lncrease io Educational Oppurtunities vis- a-vís
Courtrica
Tocrease the workforce from Developing

2 Abilities
Abilities are capacities of individuals to perform
various activities tike phyai tal activities, Social activititz,
and
fntellectual activities, political activities, nuTAing
hospitality activities aod Spiritua activities
3 changig Geoder Poles number o women

The mind set o siqnificant times

touards Careev took remarkable Shift jo recent

increase io theiv eduncationa level, positive
du t economie independence and tilizia
thinking9 towads
their skillz and talen
changing Pole oMinorities ith
io educationalfaci i ties alona
belong to minotie
M reaße
StudenlG
-for the
Psovidina reAervatíons edhcationa
Countríes enable the o acuive
Van0s
skills thak a r e demaodedby MNC
yualtficattona and
Human Rezources
Globali2ation agd Mobility o at the gvuth
o globaliz2ation,
phase balanc ed way
he
C u r Y e 0 E

he n a
world economies
and deve.loprnenl e
the
and
eploy ment oPpustunities
liviog
in Order to liai
Standarda othe wor ld Population.

of w0rkfovce :ppurtunlties
Need fo Managing DiverAity
and Challeogei
Diveraitred workforce bvings taleoti,skilla,knadedoe
that invariably bring core Compelincies,
and expertise
at time dfstinetive hich provides eompetitive advantogee
to the company: Divesai
has both pos:tive ad negative
Sides. MNCA Ahould
aspec tike every Coio hag -tw0 the positive
manage dive13ily io Ordey to manimi ze
aspec and mini mize the negative aspecl edveriq.
 (6)
.
OPpurtunitie
Competite advaotage
challenge)
:Potential source of conflict
Multi- ethnic aoified . De lay in Deciso) maki7
Socities at workplace
3. Comnunication dutor tiony
Ejticient Jmplementation Misunderstanina and
OOgaoijattomal
Strat eies Pevceptual dithereoceg.
Kepeatz undesirable
uoity among employee
Dvety provicdes Competitive Advantage
. Attvact ion ot «ourt
Marketina Advantage
3 Pavblem Solvina sktlls
4 flexibili ly acd-capta bililg
Harmony
6. Cost Savina
. Creat ion and Tnnovatio)

8.-APPopriati Stratgies
Tndividual Behaviour and Gooup BehaviouY
Human Lehaviou N

Lndividua Goup Oxganisational

Behaviou Behaviour K factors
*Pevception *Cmup PHnomicy +Ovganisation
Pesonaliy +Teom wo«k Theor
Values, Attítudes * Power and Orgaoisatidn
Job Satisfactiom libics Opesa
Communication Organixationa
* Motivation culture
Learoio LeoderAhip *Organizitbnal
*Decisi om- EHectiveney
makinga
Lndividual Behaviour
in 3ndividual Behavi o u r
Pole o Brain and Mind
Human braio ordmind play critical role3 in human
Stmilarities.
human bei
Human Brain- The most important apect of
is human phyaiology he vital aspect human physiolog
the braio
isthe human brainThe importaot paru ot
are the-fove braun, midbraio , aod hind braio
Brain allows us to think, have emotiomA,move, dream|

Controls body enpayatuTE, emotions, hunger,thirAt,

appetite, digeat ion and sleep, contsols SenAoTy fnGgsation
and motor integration
Human Mnd-The human mind ts the manifegtattors

ob thoughE, perception, emotiom, determinatioan,gimaginatiom

Stmilarities io Todividualu t
we find Some people wth Similay phyaical teaturey
and abilities and religious
psychological, Social attri bulis
beliets within the broader limi

257
35

5%
etiem
Pesitive ve esheive
Deqative

Aib
Dusmileri ties io individuali
the
wi th o
Todividuak di}er fom one anotheY
i
Capacities
bro ad Spectrum ouwing t ditf ereot braio
and minds
eiberetay
fac tovs t h a contribuli for individual
The
fncleude:hereditar4 enviranrneatal factor^, phukical,
factor
Socio Cultural, elonomùc, sitesational
 Factors Alecting Jdividual dleveoces

(Heveditary Eviooment) i tuationa)

t. Age t.Owgantaational
2.Se
IPhysicaHaclovs
2Socio-cultural . phsica
3 physiological
foctovs 33ob variables
4 pAychological 3 Ecnomic factoss

Peas onsfor Trdividual Derences

The Tndtvidual dHherences esult variation i
human abilities and
biographicoal chavach
HumanAbiities - Human -ALliies are capocitie
Cay-but Vamoul tasts ov acttvi tles
Phykienl Llities
2 nbletual -ALilities

Bi ographicol charactistie-ncludu -Age,Gerda,EfkieSoia

ern sonalit
The word personaliy be
Can traced othe lattn
words fer Sona which are -traOAlatid as to speak
nug
as, hod
fved Luthans defines the term per^onaliy
hou they understand and
People ateet othe and
Vied then selve, a well ag their a t t e r n oinne
and ou
o ui meaurable tvai4 ald the peTA n- gituation
sotervention"
as, the sum total o
Robbins dettnes Pevhonalt y t aod tnivac
is which an individual reac
ways
wtth others"
Determinanu of per Aonali ly
Heveciu
EnvimmLot
3.Situaion
 FerSonali Theoies:-
and othey behaviour
human
PAyehologu
theorIAG developed perkonaltytheoríes baud on
Tesearch studies- Thexe ave

PAuchoanoly tical Theoru

2. Socio-
PAychologtcal The01
3Tra tTheor&
4. Holistictheor*
psychoanalytleal Theory
on the bais o hu regeavh, fre ud coneluded
that
that unconacious fvameuwork motivalzs. the man
mOtly.There are. twee apeci io the unconacio us
rameuoovk.The Td,The Ego aod the super.ego
other
T h e e t r e e auypec are inter relatd with each
all
The d-The the primary princi ple of
d is
human ihe JE is the mental ageocy Contaioi9 eve
thing oherited t Seeks gratiffcation -fov biological
need. Tt is the unconacious part o human pevsbnali lp
The biological needs toclude : hunger, thivat aod Seuualrody
heEgothe ego is e latad tothe vealil pincipl.
TE fsthe
conious and logical fart o human pessonalt
3is based en the vealities of the external ewitve
thoough intellect and reason.he d wang immediali
plealure trough tmaglnatiom while the ego oong a real
pleaure
Super Ege: Scper ego represenu a
Syatem of personal
and Sotietal values, norms, ethia, and atti tudes.Tt
acu as an ethi cal conatvainot om behaviouy.hy can
be treaid as conacience
Soci0-pAyehologicalTheory
The Psueho togical factors ot the ndividlual and
the Sociological
facto14 o the sociely intevact cwttheach
otherThu thu theory ís incluive o social facboT
and
pkueotogita|-factora contributors to ths theor
 tnclude Adler, fromm, tHorney ad Sullwao
Soclo varia.bles ave Sigoiftcant factors in this theor
while biologi cal factors are Sigoifi cant in PMgehoanmyttal
Trait foactorheos
Allport and, Caltel| contibued to the developeot
ot tvait facto theo
Allport chthereoiated commen trai frvm peraonal
dupositi ons. Common -trails are used to compave people
He identified sia tupes of values ,theoreti
viz,
religious, Social,
economi c, political, aesthetic aod al.
leraona dupoitiens are comp&ily unigue fom
individual to todiyiduaThu uni guene% emphasises
the psyehology o the. divi dual
Cattell developed simi lat Set of trailz vi2, Surface
tvails and Source trai
Sutace Trails
Source raih
Suface trai toclude Source traii inetu de
oSe -fooli sh,atectionati-to Maturl- vealism, a0od
Sociable- sele Secluive, nauve and turuorthino
honest dithonest et Crntical-guspi cious et
Indi viddaly ke ep thei Tndividualu usith Source
actual feelings inside and trai tPOMey choracliia&
ehi bit the trai l desirable k e matiurils o mind,
by the situation Jeudgeneo tal
Holiatic se-Theovy t fom ald
deals with the personalely
Selt-theory deals
apnch
Ospect and a s Such it prvvi des the holiatic
aspect
t emphasiseg on the totali Gy o the human behai ou
Thu
T h u theory is also knoon a organismictheoTt:
Thitheory trea the organiam as a whole
Cal Pogers itis the major contri butor to thg
theorAccording to him,there a r e four fac tora in
3elConcpt vi 2, ) Selt-image, ideal self
looking glas-self aod Yeal selt
Sel-Image
Selt-mage
t t t he tway me se cs himseltlhevtel
the Set
of belie fa o one selt oho
Selt-imoge u
or what he
is.

Jdeal el ould like to be.

me
Ideal Sel denotes the way
sel-image
ithe realil o a peYA on while the
he
ideal Position as expeci
d/
ideal sel i s t h e
Perceived by him
Looking Glas-sel
is the perception of a n individual
Looking glan-sel chavacivistig
about houw othe perceive hu hex
ad ualities.

Peal lie
The real notherood,
life is ohat one
actually is
Yea lte is the real charac risticg, values oaod
atti tudes ef ome
selt
ferce ption-
Coqnitiom and cognitive process preceode perception
Cogrtiom ic the act r knowing an tem of intormatio
cnitive PrDCeM is a
comple
involves the one a it
collection ot iotormati on from
many Sources and
tough dittereot ensory organs, Suppry this tnformatiom
to the Cognitive mediators, arrang:ng
in a Seuential order.
the intormation)
collec tion o 1nformation Surply o Arrana
fvm (souvce)Tmough Loformatiom ofovmatiom
to Mediators| io an Oroder
Eterna Semoy 0raans
tnvnonment
CEges, Eass, Prain
(outside the Nose, Mouth,
human wdy) Skin)
Intenal
tnvioonment
(thin the
human body)
 Perception aunique 'hnterpre tat ion t h e situation,
o t an enact recovdin t

Detinitim:- ter
Luthans detines the term
perce ption a j a
Fred
Cognitive proces
that yíelds a uni gue
Very complex
picture that may be ui të
picture et the world,
a

ditterent from reali ly .

as a proce
Pobbin defines pevception
Stephen P. and inter pret thei'r
se
in dividuals organi
by which Toaive meaninA t
to
SenAOry
eMions
mpr
i orde
thetr envir ommen

Pexceptual Pocex
Accovding tReitz, ferception ncludes all those
prmceKes by which an individual receives information
from his enviromment
Seetng, heaviog, tfeeling, tasting
and !ling The study o -these perceptual pvt eney
sme

showthat their function ing i

elames ovari ables t h e objecü areattectid
by three
or evenk
being
perceive d, the ecvironment io which perception occuTA
and the individual doim he
peTceiving
h e 1oformati on we receive from -he envismmert
Ikke
Itke objec%, evenl ad people the
are
perceptual topuls
Thexe iopu are tvamformed thnugh the perceptual
mechaniam li ke Selection, Organi Aation and inteY pre tation
as the owkput.The tranvtovnation mechani^m u called
thoughput. The
oukput is the peTceptionThe peneplion
may bt the opinions, fee liogs, values, attitudes,
may
conclusi ons, elë.These intluence the de cisions and
behaviOuTs
 Etena Envisonment
fevceptual Sensual Stimulation
Tnpus physical Envismmert
interoa
Enviromment factory, ofice,labootony
Tndivicual Values, Compul 1,c limate ele
Social cult ural Envin
Belie fs acd Normy Mnt
Organisaliona culuKe
PAycholgical bachgrevd Leaderahip tyls
Sociolbgicol badgourd Valuts, Beiefs ,brm
Economic backqrund
Psyiologic stat Ducriminati on

Etexna factors
Selectton S i 2 e Contrast Pepeti bion
9ntensily
Motiom No vel Failiari
Lnt ernal Factors

Learning*MotivatioT* lerscnalits
Orqani8amensions oOrganisation
* figure Gou nd
Pevceptual Gouping (cimilanly ,closuwe,
Perceptual constaoe Continu ty, Pavsimii)
Perceptua Content
Perceptual Defense
-
ooanmnarawarn

iovitiaing Simplfing
nta rpe Factors
tation charactiristics o thu PerceiveY
Needs 4-Motives
Sel-Conept +Past
Eapevience PAgchological (Emotienal sta
. characüristia ot the Situation
Phyicol Organiaati onal Soual
Technical Natural t t i ickin g
repual
Ouukput
Jooivi dual
Bavio uf
 inpuls inclade all stmuli
Pevceptua Inputs : - Pevceptual
tike clauoom,
that eriut in the eternal envirommeot
envinmment,TechnotoaiCal
aboratory, Socio- cultura
envinmeot, Ecomomic enviommeot, Pblitical (Phyaical
eoviovnment, 1oternatio) al enviovnment
and atural
envionnment (STEP IN)
Pevceptual Selection:
is based on the external
The Percepta Se lectivi y
and nte rnal envimment factors

Etena Envirmmegta tactors

otenaiy cloud noise, briqht light,strmg odoui,dimligh)
2 Si 2e
3 Contrast
HPepetition
5. Motion
6Novetty and familiaiy
Ioterna Envionneatal factors
t.Learning and Perceptien
2 Motivation and
Perception
3 Fevaonalily and Perception
erceptual Orgaosalion'-
The data and information have to be Organised
Orqanised io
io|
aTogical and Seueotial way io order b g e t a meaoing
ful whole
Figure- qwund 3 Social JdeotitTheory
4reptual Context
Pevceptual Gmupi8 5- Pevceptual Defense
t)Similari
) cloure
Comtinuily
Poonimi y
Jotrpvetation:
The perceive atter selecting and Organízing the
stimulil Joformation has to
interpret them in order tb
make a Senaible meaoiog.
 16)
tactoxs Atecttna Toterpretation vcey
Characteriatics cthe Perceive
Needs aod Motives
Selt CnceptF
ti Past Ezperience
d) Cuwent paychologital Emo tional sta
Characteristi cs_o the Situation
erceptual _output;-
The tformatton Selected from he eaternal erviovnn-
ent throuah the stimult is orqanied and interpreted by
tumA iolo
one Cognitive his oterpretation
proc ex
the perceptual oukput
Tndividual Behaviou:- erceptien iothe form ot attituds
behaviour.
opinion,feeling et. influenee the

Troups
Deiition: term govup a t o o o
stephen P. Fobbins defines the
individuals, 'nteracting and interdepeodent, oho
Come
more
togetheY to achieve par ticular objectives
Group is the Combination o two or more people
their
Hormed wth a purpoxe of achieving Con and
Shared goalk tough their inte va.c tive etfort.

Features:
.Combination o two or more individualu
Tndlividuals are motivated to Come closer phyieally
3 Thec Come c lo^er to achìeve thei CommoT). and shaved
4.Pevceive the eup as a unitied unit
5.
MembeT Contri but
dittevent iopulg tn ditterent
amounts towards the
a.chievement o q7oup a
Why u p s io Orgariationg:
Securi l
.Empow erme nt
ttvugh sharing of veousce
 SBecoming a leader

4 Syner8Y
5 Goal Attaioneot
6. Status
Ttiliation rlecols
8. Sel esteem

9 Bui lding Blocky

to. Govep ave pboer holders
apuPA normally make Better Deciriong

T9Pes_o Goups
Diherent people join goups twi th various purpoe
Or du tthe forces o litferent factora.
ddterent 4yres ot govups are formed e y Conaeguently
are
. Fovmal Goup-wheo two or move individeuals jotn
together a a gwp du to the oti cial job strueture
and job relationship jo a0
organisation, Such a
qwup
Called forma 3Dup
Toforma Gooup:- Wheo two or more individuas joto
Eogether a a gpoup io order to Sat isy their Social
needs but not du tooficial job Structure ane
Organisaiona esivemeng Such a qvup is Calle ,
tnformal a7ups
8 mMagd
and hul her Gpup- Tt
is qDup o the superioY
a

Scuborolinaltj.
4laskGooup ople oorkina together io order o
actompliah a particular task form -tak
5.
Gavelp a

Tnterest Group - eople wth tommon tnteresta like

maintaininq aand
nd developin9 uworking Consditions,recre ati-
onal facilities, providing employee service et-
Gfviendship Govuup:- feople with common characaristic
form DuLpa These Common characteristic inclucle hard
wor k
workir aveidlina,
Snat S toorking tat uy ekina,
famly orietation, Tiak taking ele.
7rimary Gvup4:-4 the tndividual with a
feeling o
Commotm Senge value
Comrade ship, loyalty and aa

form ioto o qrvup.

torm
8 CoaltionsTodviduals from dHherent avups
in Oreev to
o achieve a Speci
1nl an ad hoc gsvup
coaliions. The
task or g0aSuch qwup are Calle d
e . one tn the.
individuals have dua membership Coalition.
and another i t h e
rig'nal gup
Format in ctroup Behaviour
Croups are formed and deve loped thmugh vaioos
stages Bruce Tuckman has developed five stage medel
gup proceThese stages formina, stovio8are

noming, per formina and

adjourning-
Forming->storming lormina>Pes formin gl
Ajourningl
forning: not clear
Jividualk oWuring the initial stage ave

wocld 1:ke to formn

OFthe purpo^e for whieh they
folo members, Structure othe g'vP
awupi, other

Dp tasks, leoderahip and aup proDceM

is chara cterised by uncertaisily floryuMon
This sto
stage
Member3 obierve
3 others, vaiou eveols a n iAMue
and decide what type ot behaviour is acceptable
Thus member, test-the- wateA' deiog this
Stage and decide hattHpe efbehaiou is
oithin themáelves a pas avup
Stormi2 :
stor ming is characteri2ed by Cofliet and cortrontation
oaeruiesetmakarso
 among the r o up members du lo Contuion ove
Ye lationhip, hierarchy, pua pose aod divection.

J n additi on, People YesiaE the imposi tion of cothers

ioterea over their iotevesg
memberA accept the qoup, but
t h i Stage)
3 During dhjectives
wuld be Contlict o v e x eacership,
there
there
well aS relat ionship:.

Normin
Durin
During thu Stage membeTs a r e clear o thei
and
leade, up hierarchy, parpose othe guup
DLP elationahlp^.
Se,So, membevs Start coepevattng aod collaboratin
with each other, develop close relationahip amon
among
them, erhtbit cohesive ne% aad preher lo identify
themselves oith the qoup during the normiog s ge
Members formulaa commen goals and erpeclatim
Mem berá
the goDp
Pevtorming-
t.CPoup nembers develop the elaticnships amorg
themselves io -the previous stage a ezplaioed easlier
G p members during thu stage ezest oll thet
and the
t he
erergiestowasds functioing pertorming
tasks io Oder to attaio the qrp goals:
3They share their ideas, skils and knouoledge and
Competence io Order to ecel io the organisational
activities forge ttirg their individual references
ad diterences

-Adjourniog
l.This qroop has beeo diibarded and adjouned imme-

diately ojtei ii tagk oas over

u p s like commt tees,taskforces, Commimiong
.Fempovasy
2.Femporasu task which
ad teamx veach thu star atar Conpotingtheir
|is PuTely a temporary Setup
GrsoLp Cohesivenes
Group members ave attracttd t worh closely
and Continue io the the pevovYm
grDup whea

honovative
novative and challengtnq work This is knoon as a
ig
high degree of coheaivenes
Gup Cohesivenem is the deree which
p member^ ave attvacted to each other and
are
ipived and motivated to
stay in the
qup
Group Co hesi veneM is hiah ohen
he
employees Spend more time for worklog togethe
The gDup Size ís Small
GTou members interact with each othe
closely and -feuently
Members aqree coi th common goals
There iCompetition oi-th othe 3vp
yhec_ott cohesivenew-
Cohesivenes influences poductiví l ,
CohCohesivenev along uith poAitive, ioduetion t h e
tothe work, Coods
employee eompaog, colleagee e
tb high Poductivity
2 Coheaiveney long with -ve ioduction leao 6
Pductivitu
3 cohe Si venes along with A Pevormana norns

Yeult in fovduckii
4 Cohe sivene along with pe r-fovmanece normA rejult
i

m o derat
Pvductiviig
5. cohesiveneen alon9 with N ferformaoce nornorms
ma leady
leads
to Pomduetivi ty
6. CohesiveneM alona with - ve inducbion vesulG io
Produetivi
Bilding Teama
Team: Team is tuoo or more people with Complmentos
8kll join together to work Enteractvely ay a Single
uoit and achieve a Commo) purpose for which all
 all ot them hold tollective accountability
Ty Pes oTeamA_
types o teamns
There are Seveva
t.Work teams
R. Poject team
teams
3 High pevformance
4 mpovement teams
5Sel managed team
Secmi autonamoos teams
Vitual -teams

Teom Bu ldiog to enhaoce eciey

Purpose otteam beildin is
bganiAation
Stvaiaic managemeot t
an

o
RuxpoAe
.To Set goalk o r Priorities -the work is perouo
To analysel allocai the a y is working ano
3 To erami ne -the Oat agDp
i poc ex
the relatiomahips amon Peopl
-To eiamine

Bui ldiog Team succexhly-

Hold Small and intormameetings for minor potlblany
tMuez
and ae ong meetings foStraiqie
and
lead the
2. Povide apprpriat leaderahlp o
team activi tiey
clima of truut and tooperation
3. Crea a
and light
the atmosphere Caua ligh
4 keep
open mtnd
6. keepP a

G. Wor kers enpect Something tfulHIl

their goals
Help the members when they need it
8 Ptect the oor kers h n thy do Somethin9-
 qroup Properties
It shapes the behavi our o
o members t

work Dup
Rre dict individual behaviou w'thio the qDup
Predict Per formaoce o the gmuP
Poles
2Norms
3. Status
Si2e
. cohe^ivene
attributhd
Pou- behaviour atterns
A set of expectd Socal
aiven posi tion
io a
Co Some one OCcpina
unit. diverse sols
to play a number o
r e resuired role YeuiremesG

Othevent 230up impoje dinberernt

on tndividual

IO Pole identity and ehaviouA ConAistent wi th

Certaio attitudus
a role.
to shibt voles as per the need ob
+Have the abilily
the situatiom
PelePole Pevteption;-
he or she is SuPpod
hnindividual's view ot houo
to iveo situation
act io a

Poles Expectation -
H o others lbe.lieve a pevAo) should act in a
g'vo
Situatiom
Pole conflice -
ASituation in which an individual is Controotad
by divergent ole evpectationy.

Novms
Acceptable standards ot behaviour oithio agup
Hthat are hared by the 9roup member
clames oNorms
Perormance norm
Appeay ance. nor mA
Social Arrangeneat nosms
Allocation resources norms
Statuw- given o
vaok giveo
Yaok
A Socially detined position ov

3oups men beTs by othes

other^.
what determioes Staus ?
stalu derivedfrom eme o three SouYCeß
he pouoer a person Wie lds Over others

. A peYADn's abilily t qmup's goals

3Jodividual' peTsomal chatactuistig

Si2e:
Smaller qups are-asir at compluting task
input
Large qups are
good fogaioi9 divere

and problem Solving

Cohesivenes
The degree t which a7Dpmembers are attracad
to each othev and are motivate d to Stay iothe gavUP

felationship betweun group cohesiveoe, Peshorma oce

orms And , Prvductivily
Coheivenes

tgh Loo

Moderab
High Povduc tiviy
uduetiviy

Modevalk t
Louw
Rocuctivi y Low Poduc tivi