Integrity Intelligence

Integration Ingenuity

Implementation

Classification of Processes
Order from ChaosVersion 2 – Post Harwell update
Ian Dalling - Unified Management Solutions
CQI Nuclear Special Interest Group Meeting – Harwell June 2011
 Copyright Notice
The author, Ian Dalling, owns the copyright of this presentation.

No part of this publication may be reproduced, stored in or introduced

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otherwise), without prior written permission of Ian Dalling.

This presentation may be used freely for private study or research

purposes.

Requests for permission to reproduce all or part of this document

must be addressed to:

Mr Ian Dalling, Unified Management Ltd, 9 Little Lane, Alverstoke,

Gosport, Hampshire PO12 2LA, United Kingdom.
Tel: +1695 728059 or +44 2392511043
Email: IanDalling@live.com
www.UnifiedManagement.com
 Presentation Contents
 FIRST PRINCIPLES  APPLICATION TO MANAGEMENT
• Emergence of management SYSTEMS
• • Applicability potential
Essence of management
• Stakeholder specific requirements
• Structure and dynamics
• Overt and covert processes
• Plan-do-check-act • Standards and regulations mapping
• Rule or map? • Variation in elements application
• Principal process types  GENERAL APPLICATION
 TAXONOMY PRINCIPLES • Potential universality across manage
• Classification examples ment instruments
• Why classify? SUMMARY AND CONCLUSIONS
• Taxonomy design principles
 12 ELEMENT TAXONOMY ADDITIONAL SLIDES
• Circular format • Organisation Universal Model
• Linear format • Overall Process Types
• Synergy
June 2011 ©2011 Unified Management Solutions
 FIRST PRINCIPLES

June 2011 ©2011 Unified Management Solutions

Emergence of Management Systems

Management Systems and Processes

Engineered Systems and Processes
Natural Systems and Processes

Homo
sapiens
evolved
between
400,000 and
250,000
years ago

13,750,000,000 Years since big bang

June 2011 ©2011 Unified Management Solutions
 Essence of Management
Manager Process of That which
Consciousness managing is managed

June 2011 ©2011 Unified Management Solutions

 Structure and Dynamics
Manager Process of That which
consciousness managing is managed

?
Structure Dynamics
hosts

creates, maintains and destroys

June 2011 ©2011 Unified Management Solutions

 Structure and Dynamics
Manager Process of That which
consciousness managing is managed
P

C
D
?
Structure Dynamics
Management
System
System Process

June 2011 ©2011 Unified Management Solutions

 Structure and Dynamics
Manager Process of That which
consciousness managing is managed
P

C
D
?
Structure Dynamics
Management
System
System Process

Management topic structure (taxonomy)

June 2011 ©2011 Unified Management Solutions

 Application of Plan-Do-Check-Act
Top Management A
P

Increasing Cycle Frequency

‘Strategy’
Increasing Cooperation & Coordination

P P
Middle A D A D

Management C C

P P P

Project A D A D A D

C C C

P P P P

Team A D A D A D A D

C C C C

P P P P P

Task A D A D A D A D A D

C C C C C

a stratified pyramid of plan-do-check-act cycles

 Process Rule or Process Map? 1

Structure and Process

Justification Possible Structures and Processes
(Safety Case)
Mandatory and permitted
Risk Assessment
structures and processes

Permitted structures
and processes Non-permitted structures
(operational envelope) and processes
(Operating Rules)
Known unsafe structures
and processes
Mandatory
maintenance, Structures and processes
inspection, and test outside scope of ‘structure
requirements and process justification’
(MIT Schedule)
 Process Rule or Process Map? 2

management topic taxonomy

Structure and Process

Justification Possible Structures and Processes
(Safety Case)

Generic Process Rule Mandatory and permitted

Risk Assessment
 Only work to current structures and processes
approved documents
 Retainstructures
Permitted record for 7
years
and processes Non-permitted structures
(operational envelope)
Process Map orand processes
Definition
(Operating Rules)
Known unsafe structures
and processes
Mandatory
maintenance, Structures and processes
inspection, and test outside scope of ‘structure
References
and process justification’
requirements
(MIT Schedule)
Principal Process Types
Supporting Core Contingency

Supply (input)

Delivery (output)
 TAXONOMY PRINCIPLES
(CLASSIFICATION)

June 2011 ©2011 Unified Management Solutions

 Examples of classification
 Organisations
Structure and (size,
dynamics
industry size etc)
 Species
Alpha/numeric
 Periodic table set
Mathematical of chemical
theory elements
 Right wing
Human emotions
and left wing politics
 Relationships (superior, peer and subordinate)
Professions
 Branches
Age and gender
of knowledge and library books
 Supermarket
Personnel fitness
products
 Risk (high, medium, low)
 Prioritisation (first, next, last)
 Processes???
 Why do we classify?
 Simplify and create orderliness (lower
entropy)
 Improve understanding:
• Patterns
• Group characteristics and synergy
• Hierarchy
 Improve communication
• mutually understood conventions and
definitions
 Be able to manage more successfully
 Taxonomy Design Principles
1. Hierarchical element structure
2. Plan-Do-Check-Act embedded
3. Reflect theory and practice
4. Distinct non-replicated element characteristics
5. Element clusters facilitate generic control and
guidance
6. Elements facilitate simple interrelationships
7. Inclusive element scopes
8. Universal, concise and intuitive element titles
9. Comprehensive - all organisational structures
and dynamics covered.
 12 ELEMENT MANAGEMENT
TOPIC TAXONOMY

June 2011 ©2011 Unified Management Solutions

 Act Plan
Element 12 Element 1

ets
es & targ

isk
Vision & policy

&R

es
tion

iqu
nity
Outputs

Objectiv

hn
Legisla

atio
Revie

o rt u
Management

Pla

tec
tific
Opp
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w

Jus
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Too

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ad

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ilit
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Pl

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Topic
an

Or

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KP

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ns

Assessmen
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sp
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I’s
& tio yc

Re
c
co
nt rac life
ro t e nt

Review
l In me

s
Taxonomy
y

trol
p lo

Acti
Em

Pr

a nd
and
M

Con

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oa
Lag

ne
on ity

on
gin
gK ent
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cti
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sati
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Roo ing Org

Pe
t
caus
es 12 1 rs
holde
Imme
diate c Rea 11 2 Stake
auses ctive A P erce
Evidence Monitoring Comm Finance
10 C 3
Structure
Tracking 9 4
ge Data
Chan
Control
Project D
Data
& proc
ess 8 5
ba ses

Struc
ture
s Ma Sec
u rity
te g
Stra ve
ic
ie 7 6 tte Pro
nc r c es

an ergy
e n ti sing
rev e

En
Co

d
&p g n ve

and S duct
tin
e ntio

e
ctiv

Supp
Delivery
rre Se ns
n

ervic
Co ts le c
Ev
en
Co t io

Pro
Ha n
ng Pr ndli
ini

lie
tr a oc n
ts es g &

rs
ng
& ec s in us
oj

W
sti Pr g e

as
al

Inf inten on &

T

te
er

ra
en

Ma ec

&
g

str
nin

ins

em
G

u
an

iss
t i on

Ap

ctu
Pl

Spe

io
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pro

re
an
ti
ple

atio

ns
rd

Receip

ce testi
l

Performance
a
-awa

val
Marketing

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Propos

,
ent

ifica
lem

Non
st

tion
t

ng
Po

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derin
Check Do
g
Elements 10 and 11 Elements 2 to 9
PLAN 1. Assessment Twelve Element Structure

and Controls
Act Plan
Element 12 Element 1
2. Personnel

ets
es & targ

isk
Vision & policy

&R

es
3. Commerce

tion

iqu
nity
Outputs

Objectiv

hn
Legisla

atio
Revie

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Pla

tec
tific
Opp
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ls &

on
w

Jus
ing
Le

ati

s
Too

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ad

nis

ilit
ing
Pl

sib
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an

4. Data

Or

on
nin

KP

t
ns

Assessmen
le

sp
g

I’s
& tio yc

Re
c
co
nt rac life
ro t e nt

Review
l In me

s
y

trol
p lo

5. Matter and

Acti
Em

Pr

a nd
and
M

Con

l
oa
Lag

ne
on ity

on
gin
gK ent
ito

on
cti
on
Energy
PI’s
sati
r a ni

rs
ve
Roo ing Org

Pe
t
caus 12 1
DO

es rs
holde
Imme
diate c Rea 11 2 Stake
auses ctive
erce
6. Suppliers
A P
Evidence Monitoring Comm Finance
10 C 3

7. Service and Tracking

ge
9 4 Data
Structure

Chan
Control
Project D
Product Delivery & proc
ess 8 5
Data
ba ses

Struc
ture
s Ma Sec
u rity
te g
Stra ve
ic
ie 7 6 tte Pro
nc r c es

an ergy
ti
8. Contingencies e n sing
rev e

En
Co

d
&p g n ve

and S duct
tin
e ntio

e
ctiv

Supp
Delivery
rre Se ns
n

ervic
Co ts le c
Ev
en
Co t io

Pro
Ha n
ng Pr ndli
ini

lie
tr a oc n
ts es g &

rs
& ec
9. Change ng oj s in us

W
sti Pr g e

as
al

Inf inten on &

T

te
er

ra
en

Ma ec

&
g

str
nin

ins

em
G

u
an

iss
t i on

Ap

ctu
Pl

Spe

io
n

10. Reactive

pro

re
an
ti
ple

atio

ns
rd

Receip

ce testi
l

Performance
a
-awa

val
Marketing

c
com

Propos

,
ent

ifica
lem

Non
CHECK

st

Monitoring

tion
t

ng
Po

Imp

& or
derin
11. Proactive
Check Do
g
Monitoring
Elements 10 and 11 Elements 2 to 9
12. Review
ACT

and Action
PLAN 1. Assessment 1 Assessment and Controls

and Controls Vision and Policy

2. Personnel
Objectives and Targets 1. Assessment

PLAN
3. Commerce and Controls

2. Personnel
Identification
Legislation 3. Commerce
4. Data and Evaluation 4. Data

5. Matter and Standards

Review 5. Matter and
Energy
Energy

DO
DO

Identify potential harm 6. Suppliers

6. Suppliers
7. Service and
Planning Identify stakeholders affected Product Delivery

Opportunity General 8. Contingencies

7. Service and and Risk Assess risks
Product Delivery Specialist 9. Change
Assessment Develop controls 10. Reactive
Reviews Monitoring

CHECK
8. Contingencies Assess residual risks 11. Proactive
Monitoring
12. Review

ACT
and Action
9. Change Maintenance
Structure and Process Justification
10. Reactive Review
CHECK

Monitoring
11. Proactive Selection
Management Tools and Techniques
Monitoring Application
12. Review
ACT

and Action
PLAN 1. Assessment 3 Commerce

and Controls
Registrations
2. Personnel Entity
Maintenance Accreditations and Certifications
3. Commerce Licenses

4. Data
Contracts
5. Matter and Stakeholders
Energy Interfaces
DO

6. Suppliers
Revenue
7. Service and
Product Delivery Finance
Payments
8. Contingencies
Cash
9. Change
10. Reactive
CHECK

Monitoring
11. Proactive
Monitoring
12. Review
ACT

and Action
PLAN 1. Assessment 4 Data

and Controls Structures Management System

2. Personnel Databases
Internal
Documents Lifecycle
3. Commerce
- company External
Control - project
Library Creation
4. Data
Records Retention
5. Matter and Computer Software Disposal
Energy
DO

Literature and Web Site

6. Suppliers Notice Boards Infrastructure Condition
Signage Energy
7. Service and
Product Delivery Matter and Waste
Energy Carbon
8. Contingencies ?
Accounting Finance
Processing Personnel Working Hours
9. Change
Key ?
10. Reactive Performance
Indicators
CHECK

Monitoring Access
11. Proactive
Monitoring Numbering and Nomenclature
Conventions
12. Review Filing
ACT

and Action
PLAN 1. Assessment 5 Matter and Energy

and Controls
2. Personnel Selection

3. Commerce Receipt
Handling
Storage
4. Data and Use
Transport
5. Matter and
Energy Processing
DO

6. Suppliers Work
7. Service and Environment
Product Delivery Waste &
Estates
Emissions
8. Contingencies Facilities
Personal
Plant and
9. Change Protective
Infrastructure Equipment
Equipment
10. Reactive Configuration
CHECK

Monitoring
Maintenance,
11. Proactive Inspection and
Monitoring Testing
12. Review
ACT

and Action
PLAN 1. Assessment 6 Suppliers

and Controls
1. Assessment

PLAN
2. Personnel and Controls

2. Personnel
3. Commerce Classification
Approval Data Collection
Vetting 3. Commerce
4. Data Audit
4. Data
5. Matter and
Energy Specification and Ordering 5. Matter and
DO

Energy

DO
6. Suppliers 6. Suppliers

7. Service and Receipt

7. Service and
Product Delivery Product Delivery

8. Contingencies
8. Contingencies
Reconciliation and Payment 9. Change
9. Change
10. Reactive
Monitoring

CHECK
10. Reactive
11. Proactive
CHECK

Monitoring Performance Evaluation

Monitoring
11. Proactive 12. Review

ACT
Monitoring and Action
12. Review
ACT

and Action
PLAN 1. Assessment 7 Service and Product Delivery

and Controls
2. Personnel
Marketing
3. Commerce

4. Data
Pre-contract
5. Matter and
Energy
DO

6. Suppliers Failure to
Obtain
7. Service and Contract
Product Delivery
8. Contingencies
Contract
Implementation
9. Change
10. Reactive
Post
CHECK

Monitoring Contract
11. Proactive Completion
Monitoring Activities
12. Review
ACT

and Action
PLAN 1. Assessment 7 Service and Product Delivery+

and Controls
2. Personnel
Marketing
Business
3. Commerce
Development

4. Data
Proposals Potential Contract
5. Matter and Classification
Energy
DO

6. Suppliers Contract
Preparation of Lost Contract
Non-award
7. Service and Review Proposals Evaluation
Product Delivery
8. Contingencies Contract
Contract
Implementation Implementation
9. Change
10. Reactive Post Contract 12. Review and
Post
CHECK

Monitoring Completion
Evaluation Action
11. Proactive Activities
Monitoring
12. Review
ACT

and Action
PLAN 1. Assessment 8 Contingencies

and Controls
2. Personnel Planning
Nonconformances
3. Commerce Standard
Emergencies, Crises and Procedures
Disaster Recovery
4. Data Symptom Based
Procedures
General Product Recall
5. Matter and
Energy Arrangements
Succession Planning
DO

6. Suppliers
First Aid
7. Service and
Insurance
Product Delivery
Project
8. Contingencies
Arrangements

9. Change Testing and

Training
10. Reactive
CHECK

Monitoring Classification
11. Proactive Events
Monitoring General Management
12. Review
ACT

and Action
PLAN 1. Assessment 9 Change

and Controls
Corrective and
2. Personnel Preventive

3. Commerce Vision and Policies

Product/Service
4. Data Strategic
Definitions
5. Matter and Markets
Energy
DO

6. Suppliers Management System

12.
Structure
7. Service and Organisation Management
and Process
Review
Product Delivery Infrastructure
8. Contingencies
Project
Registration
9. Change
Classification
10. Reactive Approval
Lifecycle
CHECK

Monitoring
Implementation
11. Proactive
Monitoring Review
12. Review
ACT

and Action
PLAN 1. Assessment 10 Reactive Monitoring

and Controls 1. Assessment

PLAN
and Controls

2. Personnel 2. Personnel

3. Commerce

3. Commerce 4. Data

5. Matter and
Energy

DO
4. Data 6. Suppliers

7. Service and
5. Matter and Product Delivery

Energy 8. Contingencies
DO

9. Change
6. Suppliers 10. Reactive
Evidence 9.

CHECK
Monitoring

7. Service and
11. Proactive
Monitoring
Change
Product Delivery 12. Review

ACT
and Action
Immediate
8. Contingencies Causes 12.
Management
Review and
9. Change Action
Root Causes
10. Reactive
CHECK

Monitoring
11. Proactive Lagging Key Performance Indicators (KPI’s)
Monitoring
12. Review
ACT

and Action
PLAN 1. Assessment 11 Proactive Monitoring

and Controls
1. Assessment

PLAN
2. Personnel and Controls

2. Personnel
3. Commerce
3. Commerce
4. Data Audits
4. Data
5. Matter and Surveys 5. Matter and
Energy Planning
DO

Energy
and Benchmarking

DO
6. Suppliers Control 6. Suppliers
Inspections
7. Service and 7. Service and
Product Delivery Self Monitoring Product Delivery

8. Contingencies
8. Contingencies
Leading Key Performance Indicators (KPI’s) 9. Change
9. Change
10. Reactive
Monitoring

CHECK
10. Reactive
11. Proactive
CHECK

Monitoring
Monitoring
11. Proactive 12. Review

ACT
Monitoring and Action
12. Review
ACT

and Action
PLAN 1. Assessment 11 Proactive Monitoring+

and Controls

What? When?
1. Assessment

PLAN
2. Personnel and Controls

3. Commerce 3rd Party Audits Yearly 2. Personnel

Supplier Audits 3. Commerce

4. Data InternalAudits
Audits
Monthly 4. Data
5. Matter and

increasing frequency and detail

Benchmarking
Surveys 5. Matter and
Energy Types
DO

Energy
Benchmarking
Surveys

DO
6. Suppliers 6. Suppliers
Inspections

increasing formality
7. Service and Manager Weekly
7. Service and
Product Delivery Inspections Self Monitoring Product Delivery

8. Contingencies
Daily
8. Contingencies
Supervisor
Inspections
Leading Key Performance Indicators (KPI’s) 9. Change
9. Change
10. Each
ReactiveShift
Monitoring

CHECK
10. Reactive
11. Proactive
CHECK

Monitoring Self Monitoring

11. Proactive Continual
Monitoring 12. Review

ACT
Monitoring and Action
12. Review
ACT

April 2011 ©2011 Unified Management Solutions

and Action
PLAN 1. Assessment 12 Review and Action

and Controls Reactive monitoring

Meetings
2. Personnel Schedule
Proactive monitoring
Planning Stakeholder interactions, needs and
3. Commerce Agenda
expectations
Templates Legislation
4. Data
New and changed aspects and hazards
5. Matter and Agenda Technological options
Energy Suppliers
DO

Reports, Sales, marketing and prospects

6. Suppliers Review Discussion 1. Assessment

PLAN
and Product/service delivery and Controls

7. Service and Decisions

2. Personnel
Internal projects and change
Product Delivery 3. Commerce

Personnel
Actions
4. Data

8. Contingencies Key Performance Indicators 5. Matter and

Energy

DO
6. Suppliers
Use of management tools
9. Change Minutes
7. Service and
Product Delivery

Outputs Management System 8. Contingencies

10. Reactive
Action Plan Vision and Strategy 9. Change
CHECK

Monitoring 10. Reactive

Objectives Monitoring

CHECK
11. Proactive 11. Proactive
Monitoring
Monitoring 12. Review

ACT
and Action

12. Review
ACT

and Action
PLAN 1. Assessment
and Controls
Taxonomy Synergy
2. Personnel

3. Commerce  Organisation failures have multiple

contributing causes related to
4. Data
multiple taxonomy elements
5. Matter and
Energy
 Nearly all major loss events have an
impact on total performance
DO

6. Suppliers
 Quality
7. Service and  Health and safety
Product Delivery
 Environment
8. Contingencies  Financial
 Reputation
9. Change
 Elements are like a chain
10. Reactive
CHECK

Monitoring
11. Proactive
Monitoring
12. Review
ACT

and Action
 APPLICATION OF TAXONOMY
TO MANAGEMENT SYSTEMS

June 2011 ©2011 Unified Management Solutions

PLAN 1. Assessment
and Controls
IMS Taxonomy Application
2. Personnel

3. Commerce  Applicable to any organisation,

irrespective of type and size.
4. Data
5. Matter and
 Applicable globally.
Energy  Enables alignment throughout
DO

6. Suppliers supply and delivery chains.

7. Service and
Product Delivery
8. Contingencies

9. Change
10. Reactive
CHECK

Monitoring
11. Proactive
Monitoring
12. Review
ACT

and Action
PLAN 1. Assessment + Stakeholder Specific Requirements

and Controls
Stakeholder Specific Controls
2. Personnel
1. Assessment

PLAN
and1.Controls
3. Commerce Assessment

PLAN
and1.Controls
Assessment
2. Personnel
Dedicated

PLAN
and Controls
2. Personnel
4. Data 3. Commerce
2. Personnel arrangements can
5. Matter and
3. Commerce
4. Data
be defined to comply
Energy
3. Commerce
4. Data
5. Matter and
with specific
stakeholder
DO

+
Energy4. Dataand
5. Matter
6. Suppliers requirements using
DO
Energy
5. Matter and
6. Suppliers

DO
7. Service and
Energy
6. Suppliers the same twelve
DO
7. Service and
Product Delivery
6. Suppliers
Product Delivery
7. Service and element taxonomy
Product Delivery
7. Service
8. Contingencies and to complement the
8. Contingencies Product Delivery
8. Contingencies
organisation’s
9. Change
8. Contingencies
9. Change generic twelve
9. Change 10. Reactive
9. Change
Monitoring generic
CHECK

10. Reactive
11.Monitoring
Proactive management
CHECK

10. Reactive 10. Reactive

Monitoring
11.Monitoring
Proactive
procedures.
CHECK
CHECK

Monitoring 12.Monitoring
Review
11. Proactive
ACT

and12.
Action
11. Proactive Review
Monitoring
ACT

and12.
Action
Review
Monitoring
ACT

and Action
12. Review
ACT

and Action
PLAN 1. Assessment
and Controls
Overt and Covert Processes
2. Personnel 1. Assessment

PLAN
and Controls
1. Assessment

PLAN
3. Commerce and Controls
2. Personnel
2. Personnel
4. Data 3. Commerce
3. Commerce
5. Matter and 4. Data
Energy 4. Data
DO

5. Matter and
Energy5. Matter and
6. Suppliers
DO

Energy
6. Suppliers
DO

7. Service and 6. Suppliers

7. Service and
Product Delivery Product7.Delivery
Service and
Product Delivery
8. Contingencies 8. Contingencies Overt and covert
8. Contingencies
9. Change
processes can use
9. Change 9. Change the same twelve
10. Reactive
10. Reactive
Monitoring
10. Reactive
element taxonomy
CHECK
CHECK

Monitoring Monitoring
CHECK

11. Proactive
Monitoring
11. Proactive
11. Proactive Monitoring
12. Review
Monitoring
ACT

and Action
12. Review
ACT

12. Review and Action

ACT

and Action
PLAN 1. Assessment
and Controls Standards and Management
2. Personnel
Regulations Mapping
3. Commerce
???
4. Data ISO17025
5. Matter and OHSAS18001
Energy
DO

ISO14001
6. Suppliers
ISO9001
7. Service and
Product Delivery
Construction, Design and
8. Contingencies Management Regulations

9. Change Management of H&S at Work

Regulations
10. Reactive
CHECK

Monitoring ???
11. Proactive
Monitoring
12. Review
ACT

and Action
PLAN 1. Assessment
and Controls
Application Variation Across
2. Personnel
Taxonomy Elements
3. Commerce
 Some applications
4. Data
of taxonomy
5. Matter and elements tend to
Energy vary very little
DO

6. Suppliers across
7. Service and organisations.
Product Delivery
8. Contingencies
 Others tend to
9. Change vary considerably
10. Reactive across
organisations.
CHECK

Monitoring
11. Proactive
Monitoring
12. Review
ACT

and Action
 GENERAL APPLICATION OF
TAXONOMY TO MANAGEMENT
INSTRUMENTS

June 2011 ©2011 Unified Management Solutions

PLAN 1. Assessment
and Controls
Taxonomy Universal Application
2. Personnel
Taxonomy has potential to be universally applied
to the structuring of:
3. Commerce
 Management standards
4. Data  Legislation
 overall structuring
5. Matter and  individual statutes and regulations
Energy  Licensing arrangements
DO

6. Suppliers  Databases
 Records
7. Service and  Key performance indicators and dashboards
Product Delivery  Root cause analysis
 Audits and inspections
8. Contingencies  Management review
 Problem-solving
9. Change  Education and training programs
 Knowledge structures
10. Reactive
 Artificial management intelligence
CHECK

Monitoring
 Research planning
11. Proactive
Monitoring
12. Review
ACT

and Action
PLAN 1. Assessment
and Controls
2. Personnel Summary and Conclusion
3. Commerce  All of an organisation’s processes
can be controlled and guided via
4. Data
twelve management procedures
5. Matter and
Energy  An organisation’s management
DO

6. Suppliers
system can be totally integrated
with no residual fragmented parts
7. Service and
Product Delivery  The taxonomy can be applied
8. Contingencies
universally to a range of
management instruments and
9. Change processes
10. Reactive  Potential to align and streamline
CHECK

Monitoring management processes

11. Proactive
Monitoring Ian Dalling may be contacted via iandalling@live.com
12. Review
ACT

and Action
 ADDITIONAL SLIDES

June 2011 ©2011 Unified Management Solutions

 Organisation Universal Model
Stakeholders
Supply Chain

Human Resource Data,

Performance
Matter, Energy etc
Management
(Top Management)
Leadership
Corporate

System
Organisation
Culture

Competence
Base Internal
Processes
Climate

Delivery Chain

Consciousness ©2005 Unified Management Ltd

 Overall Process Types
Stakeholders
Management Systems
Supply Chain

and Processes

Human Resource Data, Matter, Energy etc

Management
System

Performance
Leadership
Corporate

(Top Management)
Organisation
Culture

Processes
Competence
Base

Internal Climate

trigger Delivery Chain

trigger
Consciousness

trigger trigger
trigger

trigger
Engineered Systems Natural Systems and Processes
and Processes
 The End
Feedback is always welcome and is
used to drive continual improvement
for the good of everyone

IanDalling@live.com